pdcs general proposal
TRANSCRIPT
PHAKAMANI DEBT COLLECTION SERVICES
PROPOSAL
Our Offer to you: 25% Excl. VAT Contingency Commission – Based on Successful recovery only Monthly reporting done by the 9th of each month All payments due to Cell C will be by the 9th of each month After 6 Months should the collection be unsuccessful, we hand back the account at no charge.
Collectively have over a century of experience National debt recovery Work with a variety of industriesFrom Current books to bad debtPre-Legal to LegalYear-On-Year Growth 40% collectionsYear-On-Year Growth 35% client base
Experience
Capacity
Building Size: 50%Collectors: 28% *Management: 35% *Systems and resources: 25%Admin Staff: 30%*Marketing: 50%
* Can be doubled based on interviewed and screened Staff
Currently at (of 100%) :
MembersExpertise includes: Law, Marketing, Project &
Business management.Personally give the training to all staffAre registered with the Council for Debt CollectorsEnsure a low staff turn over (4% per annum)
Expertise
CollectorsAre certified / Registered with the Council for
Debt CollectorsCollectively speak 8 out of 11 official languagesHave less than 500 accounts eachAre cycled between accounts (re: personality &
approach)
Admin
Capture and import accounts within 72hours.Respond to client enquiries within 24 hours
Success
Dr B Niewhoudt (GP): Successfully collected over 90% of total outstanding medical book handed over through our pre legal / soft collection process.
Makro (MassStores): Collection percentage exceeded 80% on all accounts handed over through our pre legal / Soft collection process.
Zone Life Gym: We were able to collect 72% more than the other collector on their panel.
MVS: Collected Over 6 Million Rand on Municipal accounts.
Variety of industries / Clients…
Registered with the Debt Collection Council in terms of the Debt Collection Act (114 of 1998)A Member of the Association of Debt Recovery Agents (ADRA)A Member of various Business ForumsBNI (Business Networking International)BEE Compliant (Level 4)
ApproachAffiliations
We at PDCS would like to ensure that all clients are retained in the following manner (Based on our Affiliations):
Soft Collections (Pre-legal)Monthly reportingDedicated client relations managersMonthly pay over to clientNon-threatening correspondenceBlack listing of debtors at no cost No legal Routes Processes / followed unless
permitted by you
General Collection process
Capture Case / Import
Send SMS & Letter with
contact details
Calls made
Contact: Negotiate Payment
Settle / Arrangement
SMS & payment
Letter sent
Arrangement honoured
Disburse funds
Close account
Ideal
General Collection process
Arrangement not honoured SMS Sent Call made
Re-Negotiate Payment
Possible date / Amount change
SMS & Letter sent
Reminder call & SMS Sent day before
payment date
Payment received
Disbursement of funds Close account
Broken promise
General Collection process
Call 1-5 times
No Contact Send to trace
Trace received
Call 1- 5 times
Make Arrangement
SMS & Letter sent
Payment received
Disburse funds
Close account
Trace accounts
0%5%
10%15%20%25%30%
Month 1Month 2
Month 3Month 4
Month 5Month 6
Month 1Month 2Month 3Month 4Month 5Month 6
Collection projection
Legislation
1.National Credit Act No 34 of 20052. Magistrates Court Act No 32 of 19443. Attorneys Act No 53 of 19794. Debt Collectors Act No 114 of 19985. Contingency Fees Act No 66 of 19976. Protection of Information Bill7. Protection of Personal Information Bill8. Consumer Protection Act No 68 of 2008
2010 2011 20120%
20%
40%
60%
80%
100%
120%
New Clients AquiredExisting clients handoverStaff turn overRevenue Telemarket-ingTurnoverStaff incentives
Key Performance Indicators**Year on Year % Growth
Our understanding of your requirementsTo retain your client base.
Ensure that debtors receive the best possible service and experience from
a debt collection company. By listening and assisting the debtors.
All calls are monitored and audited by one of our Members ensuring the highest quality and assurance that your debtors are handled with care.
We strive not only for client satisfaction but debtor satisfaction
too.*Please see debtor referencesVarious payment methods.
Electronic debit orderCredit card facility
Electronic fund transferCash
Cheques
Compliments
Debtor: Thanks very
much for a wonderful
Service.
Debtor: “Lots of
Love”.Deb
tor: T
hank you
very m
uch fo
r
everyt
hing, I
apprecia
te it.
Debtor: Thanks
so much for
your understanding
and speedy
response
Potential Client: I’ve heard you guys are reliable and your customers are delighted with your service
Debtor: Your service is Ayoba!
Our understanding of your requirementsTo ensure all your collection
needs are met.A dedicated client relationship
manager will be at your disposal when needed. This person will
attend to any logistical, reporting or general queries that you may have
in person.
A dedicated Collection Team, screened specifically for the industry and specialists in soft collections will
be dedicated to your accounts.
Technology & Systems Used
Thank you for the time afforded to us.QUESTIONS?