Are you a designated PCMH?

Accessible, continuous, comprehensive,coordinated care

delivered in the context of family and community.

1. Comprehensive CareMeeting the large majority of each patient’s physical and mental health care needs, including prevention and wellness, acute care, and chronic care.

5. Quality and SafetyA commitment to safe, high-quality care through engagementin quality improvement activities and safety monitoring.

2. Patient-CenteredProvides primary health care that is relationship-basedwith an orientation toward the patient and families uniqueneeds.

3. Coordinated CareCoordinates care across all elements of the broader health care system.

4. Accessible ServicesDelivers accessible services with shorter waiting times forurgent needs, enhanced in-person hours, around-the-clocktelephone or electronic access to a member of the care team.

Applicable only for participating PCMH Insurance companies-Check with your local provider rep for participatiion.

AFTER HOURS ACCESS

The PCHM is expected to offer access to care outside of regular business hours to families to help avoid requiring them to

take time from work and school to address their health care needs.

The practice may arrange for patients to be seen by other (non-ER) facilities/Urgent Care centers. This information must be

clearly conveyed to patients.

ELECTRONIC ACCESS/COORDINATION OF CARE

The PCHM is expected to provide more than 50% of patients who

request an electronic copy of their health information within three

business days.

NON-COMPETE

All patients are instructed to follow-up with their PCP.

PATIENT SATISFACTION

Our goal is to provide excellent customer service without sacrificing

quality of care!

Dedicated Executive Staff led by Dr. Erin E. Wallace MD, CMO; Jeremy Cleverly, General Manager; Julie Lett HCA, Office Manager; and

Chris Phillips RN, CCM, CPHQ

What We Offer:

Open Noon – 9pm Daily

5 Minute Triage Guarantee

No long wait times

Walk-in service, no appointment necessary

EMR with customized Pediatric protocols

No hidden facility fees

On-site Lab & X-Ray

Patients seen by Board Certified Physician or Pediatric specific trained NP’s/PA’s

Sports physicals

Flu vaccines for children & their parents

Curb Side Nanny assisting with siblings or other special needs throughout the stay

References

AHRQ Agency for Healthcare Research and Quality. Patient Centered Medical Home Resource Center. Retrieved from http://pcmh.ahrq.gov/page/defining-pcmh

NCQA. Patient Centered Medical Home (PCMH). Retrieved from http://www.ncqa.org/Portals/0/Programs/Recognition/PCMH/PCMH_2011_FAQs_9_24_13.pdf

Blue Cross Blue Shield. Patient Centered Medical Home (PCMH). Retrieved from http://www.bcbs.com/why-bcbs/patient-centered-medical-home