pc-thi series people counter

PC-THI Series People Counter

Thermal Imaging Internet Protocol Sensor

SenSource, Inc. • Youngstown, OH U.S.A. www.sensourceinc.com • 800.239.1226

Rev5/23/2013 1

PC-THI Series People Counter Thermal Imaging Internet Protocol Sensor


2 Rev. 2/20/2013

T A B L E O F C O N T E N T S

Table of Contents ......................................................................................................................................................................... 2

Product Overview ................................................................................................................................................................... 3

Features ................................................................................................................................................................................... 3

Components ............................................................................................................................................................................. 3

Getting Started ........................................................................................................................................................................ 3

Caution ..................................................................................................................................................................................... 3

HARDWARE OVERVIEW ............................................................................................................................................................... 4

Removing the Head from the Base .......................................................................................................................................... 4

Master ...................................................................................................................................................................................... 4

THI40/60-VN ............................................................................................................................................................................ 5

Wiring Diagram Master ............................................................................................................................................................ 6

Master/Node ........................................................................................................................................................................... 7

Wiring Diagram of Master/Node ............................................................................................................................................. 8

Specifications ........................................................................................................................................................................... 8

PREREQUISITES AND REQUIREMENTS ......................................................................................................................................... 9

Hardware ................................................................................................................................................................................. 9

Software ................................................................................................................................................................................... 9

Networking .............................................................................................................................................................................. 9

SETUP AND CONFIGURATION .................................................................................................................................................... 10

Software Installation .............................................................................................................................................................. 10

Master Configuration ............................................................................................................................................................. 10

INSTALLATION ............................................................................................................................................................................ 12

Mounting Overview ............................................................................................................................................................... 12

Height Chart ........................................................................................................................................................................... 12

Wide Area Coverage (Master/Node) ..................................................................................................................................... 13

Mounting Orientation ............................................................................................................................................................ 15

Mounting Location ................................................................................................................................................................. 15

Mounting Options .................................................................................................................................................................. 15

Mounting Template ............................................................................................................................................................... 16

INTEGRATION ............................................................................................................................................................................. 17

LED Error Codes and Flashes ...................................................................................................................................................... 18

Normal Operation .................................................................................................................................................................. 18

Power Supply Faults ............................................................................................................................................................... 18

Error Conditions ..................................................................................................................................................................... 19

LIMITED WARRANTY .................................................................................................................................................................. 20



Rev. 2/20/2013 3

PR O D U CT OV E R V I E W

The THI series people counting sensor use thermal imaging technology to count visitor traffic from above an entrance. State of the art technology enables this counting system to monitor multiple people entering and exiting at the same time. It is ideal for wide openings. The unit optically detects the thermal signature of those passing underneath and analyses their traffic pattern before counting each person as an entry count or an exit count. Units may be used as single-counting masters or linked together for wide area coverage. THI 40/60 units come in a variety of options such as masters, nodes, outdoor, and thermal/ video combo models (THI60-VN) available.

FE A T U R E S

Highly accurate for heavy traffic areas; 95% or greater accuracy confidence factor

Unaffected by light conditions

Masters can be linked to nodes for wide detection areas

Two options for viewing. Thermal (THI40/60-N) and combination thermal/video (THI60-VN).

Discrete overhead mounting resembles a smoke detector

Outdoor systems available

CO M P O N E N T S

Systems are custom built; these are components of a standard build.

One thermal imaging master sensor

One dual port power injector

Installation hardware

One 3’ and one 10’ Cat 5 Ethernet cable and one 3’ Cat 5 Crossover cable

System Manager and People Counter Setup Tool software. Optional: Vea View software

Serial programming cable

One Power strip

GE T T I N G S T A R T E D

Read the instruction manual: An understanding of thermal imaging technology and sensor placement is crucial for optimum accuracy.

Install SenSource software

Configure your sensors and verify network connectivity

Install CAT 5 Ethernet cable (not included)

Mount sensors

CA U T I O N

Power over Ethernet: THI-series sensors are not compatible with PoE devices. Failure to disable PoE prior to connecting the sensor will result in hardware failure and will void the warranty.

Impact/Shock: Heavy impact or shock may cause damage to hardware.

Tampering: Changes or modifications not expressly approved by SenSource will void the warranty.

Cleaning: Harsh cleaners, such as paint remover or benzene, may ruin the surface. Use a soft, wet cloth and mild soap or detergent to clean displays and lenses.



4 Rev. 2/20/2013

HARDWARE OVERVIEW

RE M O V I N G T H E HE A D F R O M T H E BA S E

Grip the base and twist the head about 1/8 of a turn counter clock wise.

Grip tabs on the base and gently pull apart the base from the sensor head.

Align the sensor pins on the base with the head, then push together and connect the two parts.

Grip the base and twist about 1/8 turn clockwise to lock.

MA S T E R

A master requires one open network port on your switch per master. It is recommended you set each master with a static IP address. Each master will have a corresponding N1 or N2 that will go to your switch. Up to two masters can be connected to the dual port power injector using S1 or S2. (See figure 3) Master and node (slave) hardware is not interchangeable. Therefore you cannot take the head of a node and put it on the base of a master or vice versa. This will cause your sensor to function incorrectly. Figure 1.Masters are identified from Nodes by two distinct differences. On the back side of the head of a master there is a 3V watch style battery. Node heads do not have a battery. Also, you can identify a master by the base. The base of a master has a silver jack RJ-45 jack and a black RJ-45 jack. Node bases have two black RJ-45 ports.



Rev. 2/20/2013 5

THI40/60-VN

The THI 40/60-VN provides the thermal imaging power of the THI-N combined with the convenience of live video. Easily configure count lines and watch live feed of customer traffic.



6 Rev. 2/20/2013

W I R I N G D I A G R A M MA S T E R

Figure 3

Sensor (S1)

Sensor (S2)

24VDC Power Supply

- +

o

Blue/Blue-White (POSITIVE)

Brown/Brown-White (NEGATIVE)

RJ45 Ethernet Connector

Power Cable (Red)

To next Power Injector (max 2 per power supply)

Router/Switch

Power Injector

LAN/WAN

To Entry Area

Back Office

BUS-END

CO

LDFIR

E

KSF8

SHG

67

FH

HF6

756

HG

FGF7

86

Can Node (RJ45) Connector (do not remove terminator

unless instructed by SenSource)

Sensor Connector Board (located in sensor base)

S1

N1

S2

N2

P1

P2

RJ45/CAT5 Network Cables (Yellow)

RJ45 Network Cables (Blue)



Rev. 2/20/2013 7

MA S T E R /NO D E

Figure 2. Master/Node hardware looks similar but it is not interchangeable. Be sure you do not swap master/node hardware. When wiring a node (slave) remove the terminating resistor from the master. Plug Ethernet into RJ-45 port to daisy chain nodes. The terminating resistor must be installed on the end of the daisy chain. (Figure 2)



8 Rev. 2/20/2013

W I R I N G D I A G R A M O F MA S T E R /NO D E

SP E CI F I CA T I O N S

Min Typ Max Units

Supply Voltage 10 12 or 24 28 VDC

Supply Current 80 - 160 mA

Operating Temperature 0/32 - 40/104 ⁰C/⁰F

Dimensions 111(4.37)Dia. X 63.5 (2.5) Deep Mm (inches)

Weight .2 (.44) Kg(Lbs)

Communication 10Mbps- Default 192.168.0.10 TCP/IP

Battery (Masters only) 3v Lithium watch style battery

Mounting Height Detection Area

Min Max Min Max

PC-THI60 8.2’ 14.76’ 7.44’ x 7.44’ 13.87’ x 13.87’

PC-THI40 13.12’ 22.96’ 8.07’ x 8.07’ 14.4’ x 14.4’



Rev. 2/20/2013 9

PREREQUISITES AND REQUIREMENTS

HA R D W A R E

Cable installation must be ran and certified by a qualified field technician. Network testing equipment is necessary to verify cable integrity. Mounting hardware is included and basic hand tools are required to mount the sensors. Understanding of mounting position is critical for system to run efficiently. It is recommended to call SenSource technical support to discuss proper mounting location before you proceed with cable installation. (1-800-239-1226 ext. 300 SenSource tech support) IMPORTANT These sensors are not compatible with Power Over Ethernet. Failure to disable PoE on your network and installation of sensors will damage your equipment and void your warranty.

SO F T W A R E

Windows Operating System XP, Server 2003, Vista, Server 2008, 7

Processor - 32 bit 1.5 GHz Intel Pentium IV or AMD Athalon XP

Processor - 64 bit 2.4 GHz Intel Core 2 Duo or AMD Turion

Disk Space (stand-alone) 75 MB

Disk Space (with Sequel 2008 Express R2) 2GB (4GB max)

Memory - 32 bit 1GB

Memory - 64 bit 2GB

.Net 3.5 Service Pack 1

Net 4.0

Windows Powershell 1.0

Windows Installer 4.5

Windows Installer 4.5 update

Java

Silverlight

NE T W O R K I N G

Cable installation must be ran and certified by a qualified field technician.

IP Address, Subnet Mask, Gateway: Can be set statically (recommended) or dynamically by DHCP.

Destination or Hostname IP: You must know the IP of the destination address or dedicated machine with SenSource software installed on to push to NOTE: If you are using our hosted solution then SenSource will provide the destination address.

Switch Ports: One switch port is required per master sensor.

Ports: The sensors talk over 4505 and port 5000 using TCP/IP. If these ports are blocked by your network for in/out traffic they will have to be opened to allow in/out traffic.

Power over Ethernet: THI series sensors are not compatible with PoE. Failure to disable PoE prior to installation can damage and sensor and will void warranty.

It is recommended that you verify your sensors are communicating on your network by performing a precommunication test. This is done by short-cabling your sensors directly to your switch. You can then verify network and sensor functionality before you install your sensor on a cable run.



10 Rev. 2/20/2013

SETUP AND CONFIGURATION

SO F T W A R E IN S T A L LA T I O N

1. Insert the installation CD into the disk drive bay.

2. Run index.htm or Open to view files.

3. Active Content: Internet Explorer may ask you if you would like to run active content. Choose Yes.

4. You can also launch the software by accessing your CD drive via My Computer.

5. On the software install home page click here link to install sensor utility software.

6. IE may ask you to confirm do you want to run or save. Choose Run or Save to the appropriate location.

7. Follow the installation wizard instructions to finish your install.

NOTE: If you are installing SQL SenSource recommends using the default naming convention used in the installer

disc. Any modification to the default naming convention will require a successful connection string for all

programs to function.

MA S T E R CO N F I G U R A T I O N

SenSource recommends verifying network connectivity prior to installation onto a cable run.

Both data output and network configuration is handled by the IP connection. Using the web interface of the sensor you can change the sensor IP over a network connection (figure 4). This allows true remote configuration and data integration through IP access. You will have to know the IP of the sensor that you are trying to communicate with; therefore it is critical that you keep detailed records of which devices are assigned which IP addresses.

The default IP of a SenSource THI series thermal imaging sensor is 192.168.0.10. Once an IP address is changed from default settings there is no reset that will bring your sensor back to default settings. The only way to configure your sensor without knowing the IP address is through the serial port.

Alternatively, network configuration can be performed via serial COM 1 port by using a serial cable for easy on-site setup. It is recommended to use the serial port for initial network configuration, and then verify settings by passing a successful precommunication test. You can use the ping command to verify your sensors are communicating with your network.

Using SenSource System Manager software you must a host server or destination address and you must have push enabled option turned on. (figure 5)



Rev. 2/20/2013 11

Figure 4 Configuration using web interface

Figure 5 Configuration using System Manager

Default Network Settings

IP 192.168.0.10

SM 255.255.255.0

GW 192.168.0.1

DNS 192.168.0.1

Port 5000 TCP

IMPORTANT Push Settings

Server IP cannot be blank. Use 0.0.0.0 if you do not know your destination.

Even if you do not know the server IP or hostname of your destination. Make sure the Push Enabled option is checked.

Push Enabled must be checked.

Verify these settings and ping your sensor to verify network communication before you proceed with sensor installation.



12 Rev. 2/20/2013

INSTALLATION

MO U N T I N G OV E R V I E W

Proper sensor mounting location, position, and configuration of count lines are crucial to achieving accurate traffic counts. SenSource strongly recommends consulting with our technical support staff prior to installing any thermal imaging system. (1-800-239-1226 ext. 300)

Important: THI series sensors are not compatible with power over ethernet devices. Failure to disable PoE prior to connecting the sensor will result in hardware failure and void the warranty.

Prior to physical installation verify your sensor is configured to your network settings.

The sensor should not be mounted at an angle and should be looking straight down.

The sensor should be mounted over an area where people are not likely to be stationary for more than ten seconds.

Staff such as security guards and greeters may generate false counts.

Ensure that signs, decorations and other objects do not obstruct the sensors view.

Determine the location of sensors.

Remove the sensor base from the head and install the base. The base must be mounted securely to the ceiling. Various mounting methods may be used such as using junction boxes, mounting plate, anchors

HE I G H T C H A R T

Detection is calculated in square feet; therefore at a mounting height of 9’ a THI60 can detect thermal images in an 8.2’ x 8.2’ area.

.



Rev. 2/20/2013 13

W I D E AR E A CO V E R A G E (MA S T E R /NO D E )

Areas of interest that are too wide for a single sensors field of view may be covered with a wide opening network. A wide opening network consists of a master and a daisy chain of nodes. To prevent people from being missed the field of view of all the sensors must overlap. The overlap is used to track a target as it leaves one sensors field of view and appears in another. Each sensor is programmed with X,Y coordinates that specify the distance from the node to the master.

Determining the overlap between sensors is difficult and position should be finalized prior to any installation attempt. The distance between masters and nodes will vary based on the dimensions of your facility. The distance is dependant on many factors such as mounting height, opening width, lens type, number of units. SenSource uses a wide opening setup calculator to determine the position of master/node sensors.

SenSource strongly suggests consulting our technical support staff to discuss the specifics of your system, facility, and traffic to determine the optimum mounting location. 1-800-239-1226 ext. 300

The detection area of adjacent sensors must overoap. The distance between sensors (center to center) determines the amount of overlap. To calculate the maximum allowable separation between sensors use this forumla.

0.976923077 x Height + -0.359230769 = Maximum Separation



14 Rev. 2/20/2013

Master/Node Typical Overlap

If all of your counters are in a row then the ‘Y’ values will all be the same.

Counters may be offset from each other to avoid obstacles. Offset sensors will require different ‘Y’ coordinates.



Rev. 2/20/2013 15

MO U N T I N G OR I E N T A T I O N

MO U N T I N G L O CA T I O N

MO U N T I N G OP T I O N S



16 Rev. 2/20/2013

MO U N T I N G TE M P LA T E

Place this template on the ceiling to help in installation.

DIRECTION OF INCOMING TRAFFIC

DIRECTION OF OUTGOING TRAFFIC

¾” hole required for

CAT5 cable



Rev. 2/20/2013 17

INTEGRATION

In order for all of the programs to interface with each other a successful connection to an SQL database is required. Therefore in order to open your programs a successful connection string to your SQL data base must be established. SenSource recommends using the default naming of the data base. Any modifications to default database naming will have to establish successful connection strings. Using SenSource’s robust software will allow you to define regions, districts, and facilities of your business using the System Manager software. Along with Vea View you can set up automatic reporting for your organization. Reports can be generated in a variety of configurations and can break down your traffic information into most combinations of metrics. The system comes with default counting lines which are customizable to your facility by using the People Counter Setup Tool. Once you are able to connect to the sensor interface you can change the default detection settings. The counting algorithms and counting lines are programmable by the user. It is recommended to configure count lines based on your facilities traffic. This can be done by viewing the path mapping feature in the software. You can see your local traffic and adjust your settings based on your traffic.

System Manager is used to define regions, districts, and facilities by breaking down your organization into a tree

that interfaces with MS SQL, the Service Configuration Utility, and Vea View.

Service Configuration Utility controls the service that is required for the applications to function. Our service is named System_Manager_Service.

Vea View is a robust tool that allows you to see business metrics that combine multiple data sources such as point of sale and customer traffic. Reporting can be automated and sent to your recipient group.

The People Counter Setup Tool is used with our THI series sensors. The THI series is a thermal imaging system. The PCST allows adjusting sensor settings, viewing path mapping, and drawing custom line configurations.

For more information on People Counter Setup Tool, System Manager, Vea, or reports please visit our Knowledge Base at

http://kb.sensourceinc.com/kb/.



18 Rev. 2/20/2013

LED ERROR CODES AND FLA SHE S

The sensors incorporate built-in error detection routines; these will signal any detected errors using the two LEDs on the front of the counter. The sensors have two LEDs one is green and the other is red.

NO R M A L OP E R A T I O N

Both LEDs ON - Unit Start As soon as power is applied to the counter it will start a boot up stage, this lasts approximately 10 seconds and is indicated by both the RED and GREEN LEDs on solidly. Close examination of the LEDs will reveal two small (<100ms) off periods as different code sections are booted. Once the counter finishes its boot up stage, it will begin its array stabilization stage.

LEDs Alternate Flashing - Array Stabilization As each counter is a thermal sensing device, it must first stabilize to its installed environment. This stabilization stage lasts between 45 seconds and 2 minutes, dependent on ambient temperature – if a counter is powered up after being moved from a cold location to a warm location, it will take two minutes to stabilize, but subsequent power cycles will mean that the counter stabilizes much quicker. During the stabilization time, the two LEDs will alternately flash starting with Red ON and Green OFF, then changing to Red OFF and Green ON, repeating, and changing every second. While the counter is stabilizing an animation is displayed in place of the target view in the setup software.

Occasional LED ‘Blip’ – Functioning Following a successful warm-up period, counters will begin tracking targets and counting normally (Figure 1). If the counter is not yet configured then it will flash an error sequence as below. If the counter is configured, then, at this point, counters will blip both of their LEDs, together, every 5 seconds to indicate correct operation (a ‘Heart beat’). Each LED will also blip independently when a person crosses the corresponding count line; Green LED for Line 1, Red LED for Line 2.

Both LEDs Flashing Together Very Quickly - Unit Identification All counters must be configured before they will count correctly – details such as the height and ground plane position must be entered along with giving each counter a unique CAN address. Because every counter will have the same default address when installed, an LED flash sequence is instigated by the counter setup software to indicate which counter you are currently configuring. The sequence is both the RED and GREEN LEDs flashing together very quickly. This is essential when configured a network of more than one counter as it is extremely important to verify the correct counter is being configured by recognizing this identification sequence.

PO W E R SU P P LY FA U LT S

The counter should always flash its LEDs in some way; preferably, the routine LED blip of both of the LEDs together, every 5 seconds, to indicate correct operation (and occasional single blip as people cross the count lines) as mentioned above, or one of the error conditions mentioned below. If there is no LED activity at all then the wiring and power supply should be checked. Check the voltage at the counter terminals; it should be between 10 and 28V DC, and the correct polarity, and check for shorts. CAT5 cabling should be checked using a CAT5 ‘Patch lead tester’ to ensure there are no breaks in the cable or incorrect terminations.



Rev. 2/20/2013 19

ER R O R CO N D I T I O N S

Error conditions are denoted by the red LED staying permanently on indicate an error of some kind, with the green LED denoting the actual error.

Red LED ON Permanently, Green LED Off. This indicates an internal fault which is not resolvable by the user. The only course of action available is to power down the unit, wait 10 seconds and power on again. This will rectify the problem in the majority of cases. If this does not correct the fault then the unit should be returned to your supplier for repair.

Red LED ON Permanently, Green LED Flashing Once A Second Repeating This indicates that the counter is has not been configured and is at factory default address of 127. This is perfectly normal for a new unit and merely indicates that it requires configuring. All units should be configured as part of the installation process to ensure accurate count data, and a COMMs ID of between 1 and 120 should be entered for each counter. Remember that correct count line positioning and counter configuration is the key to accurate counting.

Red LED ON Permanently, Green LED Flashing Twice A Second Repeating This error can only occur on a master counter; it indicates that the master is not receiving responses from nodes that were previously connected. This will occur if a node is removed or disconnected; or if a node has been powered off; or there is a wiring break between the master and the node(s). This error should not be confused with the Green LED flashing three times error (below) which can only occur on a node, although these errors may be seen together in certain circumstances.

Red LED ON Permanently, Green LED Flashing Three Times A Second Repeating This error can only occur on a node unit; it indicates that the node is not been polled by the master unit. This will occur if the master is removed or disconnected; or if the master is powered off; or if there is a wiring break between the master and the node(s). This error should not be confused with the Green LED flashing twice error (above) which can only occur on a master, although these errors may be seen together in certain circumstances.

If a master and node are configured and working correctly, but then there is a break in the CAN bus then both the master and the node would report errors – both would have Red LED on permanently; master would also flash green LED twice to report no node connection; and node would also flash green LED three times to report no master connection.

Note: Some error codes may not appear for up to 30 seconds after the fault is detected and may still be output for a further 30 seconds after the fault is rectified.

LED Error Codes Quick Lookup Table

Red LED Green LED Unit Type Error Solution

ON OFF All Units Internal Error Reboot unit; if fault reoccurs return unit

ON Single Flash All Units Not Configured Configure unit as per manual

ON Double Flash

Master Only A node is not responding

Check connections , ensure node(s) are powered, configured and functioning

ON Flash Three Times

Node Only Master not found Check connections, ensure master is powered, configured and functioning



20 Rev. 2/20/2013

LIMITED WARRANTY HARDWARE: SenSource, Inc. warrants to the original end user ("Customer") that this product will be free from defects in workmanship and materials (under normal use) for one year from date of shipment from SenSource, Inc. or its authorized reseller. SenSource, Inc.'s sole obligation under this express warranty shall be (at SenSource, Inc.'s option and expense) to replace the product or part with a comparable product or part, repair the product or part, or — if neither repair nor replacement is reasonably available — SenSource, Inc. may (in its sole discretion) refund to Customer the purchase price paid for the product or part. Replacement products or parts may be new or reconditioned. SenSource, Inc. warrants any replaced or repaired product or part, and any hardware upgrade to which Customer is entitled under an agreement between Customer and SenSource, Inc. for the remainder of the original warranty period. All products or parts, returned for replacement, become the property of SenSource, Inc. SOFTWARE: SenSource, Inc. warrants to Customer that provided software will perform in substantial conformance to their program specifications for a period of ninety days from the date of original purchase from SenSource, Inc. or its authorized reseller. SenSource, Inc. warrants the media-containing software against failure during the warranty period. No updates are provided. SenSource, Inc. does not provide any warranty for any third-party software that is licensed to Customer by the third party. SenSource, Inc.'s sole obligation, with respect to this express warranty, shall be (at SenSource, Inc.'s discretion) to refund the purchase price paid by Customer for any defective software product, or to replace any defective media with software, which substantially conforms to applicable specifications. SenSource, Inc. makes no warranty or representation that its software products will meet Customer's requirements, will work in combination with any hardware or software products provided by third parties, that the operation of the software products will be uninterrupted or error free, or that all defects in the software products will be corrected. OBTAINING WARRANTY SERVICE: Customer must contact SenSource, Inc. Technical Support (PH: 800-239-1226 option 3 or E-Mail: [email protected]) within the applicable warranty period to obtain warranty service. Dated proof of original purchase from SenSource, Inc. or its authorized reseller is required. SenSource, Inc. is not responsible for Customer products or parts received without a warranty service authorization (or Return Materials Authorization, “RMA”). In the United States, SenSource, Inc. may ship a replacement product or part prior to receiving the original product or part ("advance exchange"). If advance exchange is not available, then the repaired product or part will be shipped as soon as reasonably possible. Repaired or replacement products will be shipped to the Customer at SenSource, Inc.'s expense. The repair and replacement process for products or parts in locations outside of the United States will vary depending on Customer's location. All materials are to be shipped to the following address only after Customer obtains a Return Materials Authorization (RMA): SenSource, Inc., Attn: Returns Department, 3890 Oakwood Ave, Youngstown, OH 44515. Products or parts shipped by Customer to SenSource, Inc. must be sent prepaid and packaged appropriately for safe shipment. SenSource, Inc. recommends insuring the package, or shipping by a method that provides for tracking of the package. When an advance exchange is provided, SenSource will charge customer for the replacement items and issue credit when the faulty items are received and evaluated. WARRANTIES EXCLUSIVE: IF A PRODUCT DOES NOT OPERATE AS WARRANTED ABOVE, CUSTOMER'S SOLE REMEDY FOR BREACH OF THAT WARRANTY SHALL BE REPLACEMENT OR REPAIR OF THE PRODUCT OR PART, OR REFUND OF THE PURCHASE PRICE PAID (AT SENSOURCE, INC.'S OPTION). TO THE FULL EXTENT ALLOWED BY LAW, THE FOREGOING WARRANTIES AND REMEDIES ARE EXCLUSIVE, AND ARE IN LIEU OF ALL OTHER WARRANTIES, TERMS, OR CONDITIONS. EXPRESS OR IMPLIED, EITHER IN FACT OR BY OPERATION OF LAW, STATUTORY, OR OTHERWISE, INCLUDING WARRANTIES, TERMS, OR CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, SATISFACTORY QUALITY, CORRESPONDENCE WITH DESCRIPTION, AND NON-INFRINGEMENT — ALL OF WHICH ARE EXPRESSLY DISCLAIMED. SENSOURCE, INC. NEITHER ASSUMES NOR AUTHORIZES ANY OTHER PERSON TO ASSUME FOR IT ANY OTHER LIABILITY IN CONNECTION WITH THE SALE, INSTALLATION, MAINTENANCE, OR USE OF ITS PRODUCTS. SENSOURCE, INC. SHALL NOT BE LIABLE UNDER THIS WARRANTY IF ITS TESTING AND EXAMINATION DISCLOSE THAT THE ALLEGED DEFECT OR MALFUNCTION IN THE PRODUCT DOES NOT EXIST OR WAS CAUSED BY CUSTOMER'S, OR ANY THIRD PERSON'S, MISUSE, NEGLECT, IMPROPER INSTALLATION OR TESTING, UNAUTHORIZED ATTEMPTS TO OPEN, REPAIR, OR MODIFY THE PRODUCT, OR ANY OTHER CAUSE BEYOND THE RANGE OF THE INTENDED USE, OR BY ACCIDENT, FIRE, LIGHTNING, POWER CUTS OR OUTAGES, OTHER HAZARDS, OR ACTS OF GOD. THIS WARRANTY DOES NOT COVER PHYSICAL DAMAGE TO THE SURFACE OF THE PRODUCT, INCLUDING CRACKS OR SCRATCHES ON THE LCD DISPLAY OR OUTSIDE CASING. THIS WARRANTY DOES NOT APPLY WHEN THE MALFUNCTION RESULTS FROM THE USE OF THIS PRODUCT IN CONJUNCTION WITH ACCESSORIES, OTHER PRODUCTS, OR ANCILLARY OR PERIPHERAL EQUIPMENT, AND SENSOURCE, INC. DETERMINES THAT THERE IS NO FAULT WITH THE PRODUCT ITSELF. THIS WARRANTY DOES NOT APPLY TO ANY MALFUNCTION OR FAILURE OF THE PRODUCT OR PART DUE TO ANY COMMUNICATION SERVICE CUSTOMER MAY SUBSCRIBE TO FOR USE WITH THE PRODUCT. LIMITATION OF LIABILITY: TO THE FULL EXTENT ALLOWED BY LAW, SENSOURCE, INC. ALSO EXCLUDES (FOR ITSELF AND ITS SUPPLIERS) ANY LIABILITY, WHETHER BASED IN CONTRACT OR TORT (INCLUDING NEGLIGENCE), FOR INCIDENTAL, CONSEQUENTIAL, INDIRECT, SPECIAL, OR PUNITIVE DAMAGES OF ANY KIND, OR FOR LOSS OF REVENUE OR PROFITS, LOSS OF BUSINESS, LOSS OF INFORMATION OR DATA, OR OTHER FINANCIAL LOSS ARISING OUT OF OR IN CONNECTION WITH THE SALE, INSTALLATION, MAINTENANCE, USE, PERFORMANCE, FAILURE, OR INTERRUPTION OF THIS PRODUCT, EVEN IF SENSOURCE, INC. OR ITS AUTHORIZED RESELLER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, AND LIMITS ITS LIABILITY TO REPLACEMENT, REPAIR, OR REFUND OF THE PURCHASE PRICE PAID AT SENSOURCE, INC.’S OPTION. THIS DISCLAIMER OF LIABILITY FOR DAMAGES WILL NOT BE AFFECTED IF ANY REMEDY PROVIDED HEREIN SHALL FAIL OF ITS ESSENTIAL PURPOSE. DISCLAIMER: Some countries, states, or provinces do not allow the exclusion or limitation of implied warranties, or the limitation of incidental or consequential damages for certain products supplied to consumers, or the limitation of liability for personal injury. Therefore, the above limitations and exclusions may be limited in their application to Customer. When the implied warranties are not allowed to be excluded in their entirety, they will be limited to the duration of the applicable written warranty. This warranty gives Customer specific legal rights, which may vary depending on local law. GOVERNING LAW: This Limited Warranty shall be governed by the laws of the State of Ohio, U.S.A., and by the laws of the United States, excluding their conflicts of laws principles. The United Nations Convention on Contracts for the International Sale of Goods is hereby excluded in its entirety from application to this Limited Warranty. RESTOCKING POLICY: Items in good condition may be returned within 30 days of shipment at no charge to the Customer (not including shipping charges). A pre-approved Returned Materials Authorization (RMA) must accompany returned merchandise. Items returned will be inspected for damage and Customer will be notified of credit approval. Restocking fees will apply to items returned beyond 30 days and may vary with each product.

FRM-1050 / 2010-02-09

pc-thi series people counter

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