PAYmedia Training

Rick Caldarella

Overview

4

Overview

PAYmedia Training

• Implementation/Deployment/Startup Tasks

– VeriFone Manufacturing

– Deployment Center (e.g., TPG)

– Merchant

• Terminal “how-to” procedures

Implementation/Deployment/Startup Tasks

VeriFone Manufacturing

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VeriFone Manufacturing

Implementation/Deployment/Startup Tasks

• Load Operating System

• Load “core” software package, including:

– VSP Root & Prov keys

– VMAC, CommServer, EMA applications (no merchant parameters)

Notes:

• Terminal will display NO APPLICATIONS PRESENT after core load

• Power Down terminal immediately after core load boot up

• The SoftPay Connect app is NOT part of the core load

Implementation/Deployment/Startup Tasks

Deployment Center (e.g. TPG)

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Deployment Center

Implementation/Deployment/Startup Tasks

• Add terminal record to Clearwater VeriCentre

– Use terminal serial number as VeriCentre Terminal ID

• Add terminal record to PAYware Connect portal

• Power up terminal, using CAT5 cable for IP connectivity

– Terminal will display NO APPLICATIONS PRESENT upon bootup

• Allow ~1 minute for EMA app to automatically check for updates

– The Update Report will print, and NO APPLICATIONS PRESENT will again appear in the terminal display

• If the Update Check attempt fails, make sure terminal has been added to VC, and check to make sure CommServer says Connected: YES

• If the Update Check needs to be run manually, see instructions below

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Deployment Center (continued)

Implementation/Deployment/Startup Tasks

• Manually perform a VC Update to download SoftPay Connect app, plus all apps/parms listed on the Update Check report, as follows:

– Press “9” to open EMA app

– Select Update Now

• The terminal will connect via IP to the PAYware Connect gateway, pull all prescribed apps and parameters, and then reboot and open the SoftPay Connect app

• The terminal will automatically connect to the PAYware Connect gateway and initialize the terminal (i.e., admin packet will be sent)

– Terminal will display “Init Request Successful” and open the SoftPay Connect application

– If init is unsuccessful, make sure terminal record is set up properly on the PAYware Connect portal so an admin packet request can occur

– If terminal needs to be initialized manually, see instructions below

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Deployment Center (continued)

Implementation/Deployment/Startup Tasks

• Press asterisk key (*) to return to VMAC menu screen

• EMA will automatically perform another VC Update Check after ~1 minute, and print a new Update Report

– The top of the report should now show TERMINAL IS UP-TO-DATE and “Status Msg: 510-No Updates Available” in the UPDATE-CHECK section

– The terminal will automatically return to the VMAC menu

• Power down the terminal

Implementation/Deployment/Startup Tasks

Merchant

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Merchant

Implementation/Deployment/Startup Tasks

• Power up terminal

– Terminal will boot up and open into the main SoftPay Connect menu

• Run a test transaction, as per training instructions

• Start processing transactions

Terminal “how-to” procedures

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How to perform a manual EMA Update Check

Terminal “how-to” procedures

• From VMAC menu screen, press “9” to open EMA app

• Select Update Check

– If report shows TERMINAL IS UP-TO-DATE, there is no need to perform an update

– If report shows UPDATES ARE AVAILABLE, select Update Now

• The terminal will connect to PAYware Connect gateway and pull all prescribed applications and parameters

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How to perform a manual EMA Update Now

Terminal “how-to” procedures

• From VMAC menu screen, press “9” to open EMA app

• Select Update Now

– The terminal will connect to PAYware Connect gateway, and the message “Requesting updates…” will appear on terminal screen

– The terminal will pull all prescribed applications and parameters

– The terminal will reboot after downloading is complete

Note: If “Update-check Required” appears, manually perform an EMA Update Check and then select Update Now again if the Update Check says UPDATES ARE AVAILABLE.

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How to initialize terminal on PAYware Connect gateway

Terminal “how-to” procedures

• From the main SoftPay Connect menu screen, press the green ENTER key go into CONFIGURATION; then select ADMIN

– The terminal will connect to the PAYware Connect gateway and initialize

– The message “Init Request Successful” will display to indicate the terminal is now initialized

Note: Initializing the terminal on the PAYware Connect gateway may also be referred to as “sending an Admin Packet”

Questions?