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PAYING IN MONEY GUIDE
1 Copyright © Unizest 2018
Our Mission Statement
“UniZest is working to make your international student life in the UK easier and less
stressful. We make the boring (but important) financial stuff simple and
straightforward for you.”
Table of Contents
1. The Foreign Exchange (FX) transfer service 2
1.1. New FX Trade 2
1.2. Favourite Trades 8
1.3. Recurring FX Trades 8
1.4. Request Money feature 10
1.5. Register family members 11
2. Transferring GBP from an international account 13
3. Receiving funds from UK-based accounts 14
4. Aspire - to - Aspire transfers 14
5. Depositing cash into the Aspire account 16
6. Help and support 16
Contact Us
Phone: +44 (0)207 205 2500 Email: [email protected]
Website: www.unizest.co.uk
2 Copyright © Unizest 2018
1. The Foreign Exchange (FX) transfer service
The integrated FX service is used to convert your home currency into GBP (Great British
Pounds) and deposit the funds into your Aspire account. We operate the FX service with our
Foreign Exchange partner - GCEN (Global Currency Exchange Network). There are no
hidden charges for using the service and the rates we offer are highly competitive.
1.1. New FX Trade
In order to be able to transfer funds from an international account to your Aspire account,
you will need to book an FX trade. Once you have booked the FX trade, you are given all the
details for the transfer including the IBAN & BIC / Swift code. The account will be at a
Santander bank and will be in the name of Global Currency Exchange Network (GCEN) –
our FX partners. Please note, each international currency will have its own IBAN and
BIC / Swift code.
Step by Step Guide
- Go to the ‘FX Transfer’ tab in your Aspire account:
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- Go to “New FX Trade”. You will be presented with the following window
where you need to select your international currency from the drop-down menu
called ‘Selling Currency’.
- You can enter the amount you would like to receive (in GBP) or the amount you
would like to transfer (in your own currency). Simply switch between the two
currencies by using the dropdown menu at the end of the ‘Amount’ box.
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- You then need to press “Get Quote” and this will show you a pop-up screen called
the ‘FX Trade Quote’. You can proceed without any obligation at this stage.
- You then need to select the payment method as either a bank transfer or a debit /
credit card payment. Please note that not all currencies currently have the bank
transfer option available.
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❖ Bank transfer
- If you select the bank transfer method, then you just need to confirm the trade
by first ticking the box which says “I agree to enter into a contract which requires me
to transfer the funds as indicated above. I understand that if I fail to do this then I
may be liable for any costs incurred”.
- A confirmation email for the trade you have just booked is then sent to your email
address, which includes the bank details of the account where you need to transfer
the funds and a reference number you will need to attach to the bank transfer.
- The trade will now be showing in the “Most Recent FX Trades” list. The “Bank
Details” button also shows you the details of the account where the funds need to be
transferred.
- A bank transfer takes on average 2-3 working days to clear into the Aspire account.
- IMPORTANT! The bank details are different for each currency you are
transferring. (e.g. If you transfer EUR, you will be given the bank details for the
EUR account. If you transfer USD, you will be given the bank details for the
USD account.)
- IMPORTANT! If you book a trade by mistake or you are unable to transfer the
funds from your international account for any reason, please cancel the trade
as soon as possible.
- IMPORTANT! If your funds are transferred by someone who does not share
your surname, then you will need to provide a photo ID for them (passport or
national ID card) and confirm the relationship with them. Once we have the
documents, you will not be asked again to provide the ID for the same person.
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❖ Debit / credit card payment
- This service has a
3.00% administration
fee of the amount you
intend to transfer.
- You will need to enter
the cardholder’s
name and select the
card type.
- Once the trade is confirmed, you will
be redirected to a different page where
you need to enter the card details as
shown in the image:
- Once confirmed and paid for, the trade will be showing in the “Most Recent FX
Trades” list.
- A confirmation email will be sent to you.
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Most of the card payments will clear in 3-4 working days into your Aspire account. However,
if your card is in a currency which is considered to be exotic, then the payment might take up
to 10 working days to clear.
IMPORTANT! An exotic currency is a currency which is normally traded at low
volumes.
Currencies which are not exotic are the following: AED, AUD, CAD, CHF, DKK, EUR, GBP,
HKD, JPY, NOK, NZD, SEK, SGD, USD.
Key things to remember when using the FX service:
o Always check all the details of the trade prior to confirming it;
o Please ensure you are ready to transfer the funds the same day as you book the
trade. If payment is not received within 3 working days then the trade will be
automatically cancelled unless evidence of the transfer is provided to UniZest.
o Always include the unique payment reference number with each transfer;
o When you book a trade it does constitute a contract and you may be liable for any
transactional losses if you fail to transfer the funds and the trade is cancelled
automatically;
o Please ensure that you transfer the funds in the currency that you have booked in
your trade;
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1.2. Favourite Trades
You can mark specific trades as favourites and these will appear in the Favourite Trades
section. You can then easily re-book these trades whenever you want with that day’s
exchange rate.
1.3. Recurring FX Trades
A recurring FX trade is one that you have scheduled to repeat on a monthly basis. You
choose the amount in your local currency or GBP and the payment method. Then, each
month, you will be provided with the exchange rate at that time and a payment reminder.
If you have a recurring trade set up and don't wish to proceed, then you need to cancel it as
soon as possible before the next due date.
Step by Step Guide
- Go to New Recurring FX Trade.
- Select your Selling currency (international currency) from the drop-down menu and
enter the amount you would like to transfer every month.
- Select the date of the month when you want your recurring FX trade to happen.
- Press Review Scheduled Plan.
9 Copyright © Unizest 2018
- Select the payment method (bank transfer or credit/debit card) and press Setup this
recurring trade now.
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- Once set up, the trade will be showing in the Recurring FX
Trades window as below.
- The recurring trades which are set up as bank transfers will be automatically booked
in the morning of the due date and will be listed in the Most Recent FX Trades
window. You will be notified by email the day before the recurring trade is due, so
you have enough time to arrange the transfer of funds.
- For the recurring trades set up as a debit / credit card payment, you will receive a
reminder on the scheduled day and you will need to log in to the Aspire account to
get that day’s exchange rate and complete the card payment.
IMPORTANT! The amount in GBP you receive every month will vary depending on the
exchange rate at the time of each transaction.
IMPORTANT! If you don’t wish to proceed with a recurring trade you have already set
up, please cancel it as soon as possible before the next due date.
1.4. Request Money feature
This feature allows you to request money from any of the approved family members /
relatives that you have registered in the Register Family section. All you have to do is
choose which family member / relative you want to send the request to and enter the amount
required in GBP. The request will be sent to them as an email.
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1.5. Register Family Members
You can offer family members / relatives integrated access to the FX service in your
Aspire account. They will be able to see your balance and all of the features of the FX
service, but will not have access to any other sections of your Aspire account.
The family members / relatives you decide to register will need to go through a simple online
application process where they need to provide their personal details, international address
and upload their ID document (passport or national ID card).
Step by Step Guide
- Fill in the registration form with the details of the family member you would like to
send an invitation to and confirm your relationship with them.
- Once you press Send Family Invite, an email with an activation code will be sent to
them.
- They will need to click on the Activation Code button in that email. This will redirect
them to the website where they need to enter their email address and the activation
code provided in the email as well as set up a password.
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- The password they set up has to have the following configuration:
o Minimum 8 Characters but no more than 16;
o At least 1 upper case letter;
o At least 1 lower case letter;
o At least 1 number;
o At least 1 special character from the following character set - @ ! $ & % ^ * ( )
- The email address and password will be their login details and once their application
is approved, they will be able to log in using the Login button on the website.
- Once the application is approved, the applicant will receive an email and they will be
able to login to the FX facility.
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2. Transferring GBP from an international account
The FX service also offers the possibility to transfer GBP from an account abroad into your
Aspire account the same way as you would transfer an international currency.
Step by Step Guide
- Go to the ‘FX Transfer’ tab in your Aspire account and click on ‘New FX Trade’.
Below the ‘Selling Currency’ box, you will see a tick box “I am transferring Pounds
Sterling (GBP) from an international bank account to my Aspire account”:
- On selecting this tick box, a message will be displayed on the screen to confirm
“There is a fee of £5 and 0.5% of the transfer amount for this service”. Enter the
amount you wish to receive in GBP and press Get Quote. The pop-up window shows
how much you will need to transfer in order to receive the amount you have
previously entered.
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- As in the case of a Foreign Exchange transfer, there are 2
payment methods – bank transfer or credit / debit card payment.
- Please refer to section 1.1. New FX Trade (pages 5 & 6 especially) for
instructions on how to complete the trade.
3. Receiving funds from UK-based accounts
If you would like to receive money from another UK bank account or have your wages,
scholarships or a loan paid into your Aspire account, you will need to provide the following
details to your employer or the company / person transferring the money:
Account Name:
Account Number:
Sort Code: 62-30-53
Bank Name: NatWest
Bank Address: Exchange Buildings, High Street, Skipton, BBD23 1JL
You can find these details in the Top-Up tab of your Aspire account. The Account Name will
be your name. The Account Number (8 digits) and Sort Code (6 digits) are also written on
the front of your Aspire Visa Debit card.
We will load payments into your account on the day we receive the funds within 2 hours of
receipt 24/7. You can set up standing orders to your account with the same details.
4. Aspire-to-Aspire transfers
You can send money to, and request money from, any other Aspire account user. Transfers
between Aspire account holders are free and instant!
The Send Money and Request Money features can be found under the My Account tab.
This service can be used to transfer money for a gift, or maybe an event that you and your
friends are organising - e.g. taxi/rail fares, meals, entertainment – to take advantage of any
group incentives or discounts.
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You can find your contacts by using their email address or their mobile number
with the ‘Search’ feature.
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5. Depositing cash into the Aspire account
You can deposit cash into your Aspire account using the PayPoint service. Enter your
postcode here so you can find the closest PayPoint location.
You can take your Aspire Visa Debit card and the cash to any PayPoint retailer. They will
swipe the card through their terminal and load it with the funds. You can load a minimum of
£10 and a maximum of £249.00 on one transaction. The cash will be in your account within
15 minutes. Please make sure that you keep the receipt for your deposit provided by
the retailer.
You can also download a top-up slip from your Aspire account if you do not have your Aspire
Visa Debit card. You will need to provide the slip together with the money and the funds will
be loaded into the account within 24 to 36 hours.
You can read more about PayPoint in the Top-Up tab of your Aspire account.
6. Help and Support
If your card is misplaced, lost or stolen:
o Sign in to your account and go to the ‘My Cards’ tab. Select the "BLOCK" option to
temporarily block your card if you have misplaced it or the "LOST" or "STOLEN"
option to permanently cancel it and order a new one.
o Or call our 24-hour support line for lost or stolen cards - 0333 202 3645. We
suggest you store this number in your mobile phone.
Frequently Asked Questions (FAQs):
o For an instant answer, you can check out our FAQs on the website or go to ‘Help’ tab
in your Aspire account.
Email:
o You can email us 24/7. We aim to respond to your emails within one working day.
Call our Customer Services team:
o (44) 0207 205 2500
o 9am - 5pm Monday to Friday excluding UK public holidays / 10am - 2pm
Saturdays
17 Copyright © Unizest 2018
Contact Us
Phone: +44 (0)207 205 2500
9am - 5pm Monday to Friday & 10am - 2pm Saturday
Email: [email protected]
Website: www.unizest.co.uk