paulo guzzo final - cielo day 2011
TRANSCRIPT
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Cielo Day 2011
PAULO GUZZO| EXECUTIVE VP IT AND OPERATIONS
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TECHNOLOGICAL INFRASTRUCTURE
Bandeiras
Issuers
SP
e-commerce
POS GPRS
PDV
POS
POS IP
Capturing Solution
Data Center
SP
RJ
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MODERNDESIGN
LATEST TECHNOLOGYHIGH PERFORMANCE
RELIABILITY
New | Payment DevicesThe most advanced technologies and solutions available
TOUCH SCREEN
MOBILITY
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Producer Model Features
Verifone
Vx680
Mobile POS with GPRS communication
Contactless Reader
Color display, touch screen and video capacity
Memory of 192 Mb
Vx520
Fixed POS with Dial-up and Ethernet Connections
Contactless Reader
Monochrome display
Memory of 160 Mb
Ingenico
iWL250
Mobile POS with GPRS communication
Contactless Reader
Color display and video capacity
Memory of 192 Mb
iCT250
Fixed POS with Dial-up and Ethernet Connections
Contactless Reader
Color display and video capacity
Memory of 160 Mb
POS
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MONITORING | MANAGEMENT OF
INCIDENTS
Business
Infrastructure
Brands
Partners
Issuers
Cielo
War Room
Monitoring
Coverage for Cielo’s whole transactional complex
and business monitoring for all issuers Team 24 x 7 x 365 days per year
Provide support for external payment processing clients and internal parties with various
technologies necessary to Cielo’s operational flow
Quickly seek solutions in the event of any outages and problems with technological
infrastructure suppliers or related
Maintain control of information during all process stages
Ensure excellence in service provided and customer satisfaction for all clients
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CAPACITYCONTINUITY AND
AVAILABILITY
MANAGEMENT OF INCIDENTS AND
PROBLEMS
Verification of capacity of all environments
Measures towards adequate capacity
Analysis of projected vs. actual volumes
Ability to control all environments,
generating evidence
Stress tests
WORK FRONTS
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CAPACITYCONTINUITY AND
AVAILABILITYCONTINUITY AND
AVAILABILITY
Review of contingencies
Review of operational procedures,
monitoring and recovery
Measures toward adequacy of contingency
Review of monitoring process
Proactive recovery - identification of
problems before outages
WORK FRONTS
Tests in all environments,
generating evidence
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CAPACITYCONTINUITY AND
AVAILABILITYCONTINUITY AND
AVAILABILITY
WORK FRONTS
Detection of abnormalities in different service
operations that can be identified by network,
region, issuer, product or clients.
Immediate notification of the technical and
business divisions of issuers, CIELO and
BRANDS, after an outage has been identified.
Problems are analyzed with a root cause analysis,
preventing recurrence
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Dedicated team of over 120 professionals,
responsible for the work front s on critical
dates
FORM OF ACTION
WAR ROOM
Part-time team with
technical expertise in the areas of
Direct involvement of the major
suppliers, in addition to the brands
and issuers
CapacityContinuity and AvailabilityWar Room Communication and Logistics Incidents and Problems
Infrastructure
Systems
Architecture
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2008 2009 2010 2011
538
692
704
796*
CIELO CAPACITY | 2,100 TPS
TPS = Transactions per second * Forcast for Dec/11
TRANSACTION VOLUMES
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Ability to update the entire POS base in 7 days
Our capture network is sized to meet the growth of card use
Two sites, geographically positioned, allow operations without the risk of losing
transactions, sized to operate without planned investments for the next 4 years,
Both online mainframes operating at the primary site have local mirroring (hot and
warm standby) with reduced activation times
100% of transactions monitored, highest market security rate - Lynx
Exclusive promotional management tool - Cielo Premia
Exclusive authorization guarantee for Visa debit cards - Standin
INFRASTRUCTURE
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