paula young transforming how works gets done at pwc
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Transforming how work getsdone at PwC
Paula Young19 November 2013
PwC ─ an overview
158Countries
776Locations
182,000+People
Assurance, Tax & Advisory services
Helping organisations and individualscreate the value they’re looking for
PwCPwC
The Cathedral & the Bazaar
PwC
Our goal
To provide one common socialnetworking & collaboration platform thataccelerates our ability to connect witheach other and collaborate together tocreate value for ourselves and ourclients.
PwC
Our approach
• Start small, think big
• Move fast - experiment, listen, learn and iterate
• Buy not build, configure not customise
• Go where the energy is
STEP 7, 8, 9 & 10:
90-day sprints
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RFI to vendors
STEP 2:
requirements+ funding
STEP 1:
vendor selection
STEP 3:
contracting
STEP 4:
design + test
STEP 5:
creatingawareness
STEP 6:
creating value
Pilots > Waves
Enabling change - bumps along the way
• Expect and harness resistance
• Bringing internal groups on the journey
• Managing the risks
- protecting client confidentiality
- data privacy and ediscovery
- IT security
11
1200 advocates
playing a key rolein our success
Strictly private and confidential
Norway
15
100%adoption
Emerging practices
1. Encouraging “Advocates”
2. Giving it away
3. Main communications platform
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What value is getting generated?
Improving how work gets done
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Business Development: Taking the pain out of proposals
Account Teams: Connecting people and facilitating collaboration
Markets: Gaining insights into topical issues
People Engagement: Connecting with our people in meaningful ways
Innovation: Sharing new ideas and creating new ways of working
Onboarding: Plugging people into the PwC network
Measures & business results?
Business Results – FINDING EXPERTISE
Research while you sleep
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23 replies
17countries
One Friday, a managerin PwC Russia asked aquestion...
“Do taxauthorities inother countriestake tax from anagent, even ifthey haven’twithheld the taxfrom theirclient...?”
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“This was a two-week proposal we did inone week … we didn’t lose sleep.”
Business Results – WINNING NEW WORK
Taking the pain out of proposals
the $10million bid
THE PREMISE | A two-weekproposal finished in just one week.
OPPORTUNITY
The per cent reductionin version control issues.
= a higherquality
documentdelivered
in half the time
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Comments wereread out live on
stage - the leaderswere listening.
Business Results– GIVING OUR PEOPLE A VOICE
People engagement – a new way to lead
Territory SeniorPartners
THE PREMISE | An opportunity forpeople to engage with leadership andjoin the conversation.
2013 + 2013
The number ofparticipating countries
PwC
User-driven
Transparent
Inclusive
Authentic
Vibrant
Collaborative
A fundamental shift is happening …
Connect
Collaborate
Create
IT’S ABOUT:
• Communication andconnection
• Building relationships• Willingness to
participate, engageand share
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A big opportunity tothe way PwC works
with Spark you can ...
enhancetransform
