paul martin - ppma conference 2010
DESCRIPTION
Leadership requirements for successful shared servicesTRANSCRIPT
Leadership for Shared Services
Paul MartinChief Executive
London Borough of Sutton
March 22, 2010
Sutton Merton
• Liberal Democrat led• 188,000 population• £450 million gross
budget• 65 HR staff• On the grant floor
• Conservative led• 199,000 population• £480 million gross
budget• 55 HR staff• On the grant floor
Timescale
July 07
Original proposal
2007-08
Feasibility Test
2008-09 Political decision-making
and staff consultation
Sept 07
Joint Head HR
(interim)
Sept 08
Joint Head of HR
(permanent)
Oct 09
TUPE Transfer
Achievements to date
• £500,000 savings• Increased skills and capacity• Professional and transactional shared services• Platform for innovation and efficiencies (eg. CRB)
Leadership for a Smarter Sutton
• Leadership behaviours• Personalisation, choice and behaviour change• Meeting customers needs• Risk management• Partnerships and Total Place• An affordable management overhead
HR Leading the Agenda
• By example• Walking the talk• Delivering efficiencies• Demonstrating innovation• ‘Trust relationships underpin business behaviour’
Thank you
Paul Martin
Chief ExecutiveLondon Borough of Sutton
March 22, 2010