December 2013

Patient Survey Results

355 patients took part in our Surgery questionnaire. This gave them the opportunity to comment on and rate the service which Wickham Market Medical Centre provide.

You will find the results of the survey to follow and any actions we have taken as a result to improve our service to patients.

Thank you to the patients who took part.

Patient Survey

Patient Survey

Patient Survey

Patient Survey

Patient Survey

Patient Survey

Patient Survey

More advertising required to inform patients of the various methods of

booking appointments

Advertise on websiteAdvertise in the newsletterAdvertise on posters in the waiting room

Patient Survey

Patient Survey

Patient Survey

More advertising required to inform patients of the various methods of

booking appointments

Advertise on websiteAdvertise in the newsletterAdvertise on posters in the waiting room

Patient Survey

Patient Survey

Extended HoursTuesday Evening with GP at Wickham Market 6.30pm to 8.00pmTuesday Evening with Nurse 6.30pm to 7.00pmSaturday Morning at Wickham Market 8.30am to 11.45pmOne Saturday a month is offered at the Rendlesham SurgeryExtended hours appointments are for pre booked appointments only

Patient Survey

More advertising required to inform patients of the various methods of

booking appointments

Advertise on websiteAdvertise in the newsletterAdvertise on posters in the waiting room

Patient Survey

Patient Survey

Encourage patients to feed back positive and negative issues concerning the

practice

Through the patient groupSuggestion box in receptionVia website

Patient Survey

Patient Survey

Reception

The Receptionist/Administration Team has been restructured since the previous patient surveyAlterations to the front of house have also taken place

Patient Group

Feedback re Reception Service‘ I would particularly like to mention the reception staff at this practice who are always so very helpful, courteous and kind ’‘ Excellent service given by reception ‘‘ The receptionists are always very patient and polite ‘‘ Greatly improved receptionist of late the training must be working ‘

Patient Survey

Patient Survey

Requests re more hours at Rendlesham

‘ I would like to have more chance to be seen at Rendlesham ‘‘ Long wait needed in order to obtain an appointment at Rendlesham ‘‘ I would like a full time practice at Rendlesham ‘ ‘ Rendlesham could be more available at more hours ‘‘ We need more hours in Rendlesham ‘

Patient Survey

Additional Hours requested at Rendlesham Surgery

At least one extra GP sessions are added each weekRendlesham Surgery is open until 6.30pm on Mondays and WednesdaysRendlesham Surgery is open until 5.30pm on FridaysPrescribing Pharmacist will be available at Acer Road Pharmacy, Rendlesham in the near future to deal with minor ailments etc

Patient Survey

Patient Survey

Patient Survey

Patient Survey

Partners continually review access Partners have visited other Surgeries to

review different appointments systems, including ‘Dr First’

Partners have bench marked own service levels with other practices within the DHG Group

Patient Survey

Patient Survey

Emergency ClinicsEmergency clinics are held each morning at Wickham Market at 11.40am Patients will see the GPs that are on duty in the order that they booked into the clinic

Patient Survey

Patient Survey

Patient Survey

GP’s constantly review how their surgeries are set up

Catch up slots are inserted where appropriate The introduction of the emergency clinic has

improved waiting times The partners review surgeries on a monthly

basis

Patient Survey

Patient Survey

Patient Survey

Telephone appointments are available on a daily basis with the GP’s and Nurses

The partners are currently reviewing the booking of patient appointments

Patient Survey

Patient Survey

Comments received from Patients‘ Excellent service given by reception and Doctors ‘‘ Very good practice and service ‘‘ Very helpful people at the centre, nothing is too much for them to resolve ‘‘ Best Doctor I have ever had – he is like a good friend ‘‘ Excellent Practice ‘ ‘ Best practice I have been to excellent Doctors, Reception Staff and Nurses, all around very very good, thank you ‘

Patient Survey