February 2012

Patient Involvement Group

Agenda!1. Welcomes2. Website 3. Twitter4. Building improvements5. Patient Newsletter6. PPG Patient Survey Winter 2011-20127. Student Placements8. Any Other Business?9. What do we want from our PRG10. Next steps – scheduling our next meeting

Ground rulesThis meeting is NOT a forum for individual

complaints or personal issues.We advocate open and honest communication

and challenge between individualsWe will be flexible, listen, ask for help and

support each otherWe will demonstrate a commitment to

delivering results, as a groupSilence indicates agreement – please speak

up!All views are valid and will be listened toNo phones please or other disruptionsWe will start and finish on time and stick to

the agenda

WebsiteWe are now utilising Notice board moreOnline registration form added/criteria for

registrationChange of details form addedAdded twitter linkMichele: What is happening with the

prescription page?!Learning Disability leaflet (Mark)

Twitter

Been up and running since mid November

No increase in followers since 22nd December!

What can we do to increase the number of followers?

Building improvements• Funding granted by the PCT for improvements on two Heating Systems at Shelf and Mixenden. Shelf works carried out and Mixenden ongoing at present.

• New flooring and chairs for patient waiting areas at Woodside, Mixenden and Shelf agreed to be replaced in line with new CQC guidelines coming out in April 2013.•Further funding available and applied for. Confirmation to follow whether this has been approved.

Practice Newsletter•Next scheduled for late March spring edition•Catherine has been interviewed today by the PR students to include an article on our student training programme.•Any ideas you want to throw in for the rest of the newsletter?•Any thing you want formatting differently?

Patient Survey 2011-2012•First surveys hit the waiting rooms the week running up to Christmas•Advertised in surgery, on website, on twitter, on prescriptions – handed out at Shelf surgery by Sue!

Total responses: 66•15 collected in Woodside Surgery•7 Survey Monkeys•18 collected in Mixenden Surgery•26 collected in Shelf Surgery

Next few slides show a summary of all results so far –not broken down by site at the moment.

Any surprises in the survey so far?

Any Other Business – Next meeting dates