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Patient Experience and Quality Improvement HOPE network meeting 30 th January 2019 Sharon Manhi, Lead for Patient & Carer Experience

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Patient Experience and Quality

Improvement

HOPE network meeting30th January 2019

Sharon Manhi, Lead for Patient & Carer Experience

Page 2: Patient Experience and Quality Improvement€¦ · Patient Experience Matters Patient and Carer Experience Strategy 2017-20 Involve Read the document Watch the film Watch the film

BACKGROUND TO THE RUH

Page 3: Patient Experience and Quality Improvement€¦ · Patient Experience Matters Patient and Carer Experience Strategy 2017-20 Involve Read the document Watch the film Watch the film

OUR PATIENT EXPERIENCE JOURNEY

Page 4: Patient Experience and Quality Improvement€¦ · Patient Experience Matters Patient and Carer Experience Strategy 2017-20 Involve Read the document Watch the film Watch the film

QUALITY IMPROVEMENT TRAINING

To build the capacity and capability for

improvement across the hospital:

• 4 day QSIR Practitioner training

• 1 day QSIR Fundamentals course

• FLOW coaching programme

• Bath Improvement System

QSIR

Tools/Skill Sets

BIS

Standards & Behaviours

FLOW

Team Coaching

QI training at the RUH

Page 5: Patient Experience and Quality Improvement€¦ · Patient Experience Matters Patient and Carer Experience Strategy 2017-20 Involve Read the document Watch the film Watch the film

COMMUNICATING PATIENT EXPERIENCE ACROSS THE HOSPITAL

See it my way programme

Page 6: Patient Experience and Quality Improvement€¦ · Patient Experience Matters Patient and Carer Experience Strategy 2017-20 Involve Read the document Watch the film Watch the film

COMMUNICATING PATIENT EXPERIENCE ACROSS THE HOSPITAL

Patient Stories

David’s diary

Josie and baby

Ivy’s story

Paul’s experience

Page 7: Patient Experience and Quality Improvement€¦ · Patient Experience Matters Patient and Carer Experience Strategy 2017-20 Involve Read the document Watch the film Watch the film

SUPPORTING PATIENT EXPERIENCE ACROSS THE HOSPITAL

Patient and Carer Experience Toolkit

Page 8: Patient Experience and Quality Improvement€¦ · Patient Experience Matters Patient and Carer Experience Strategy 2017-20 Involve Read the document Watch the film Watch the film

WORK IN PROGRESS…..

1. Completing the QI cycle of improvement before the

next ‘project’

2. Sharing good practice/ knowledge across the Trust

3. Small patient experience team trying to support

competing priorities

What are the challenges?

Page 9: Patient Experience and Quality Improvement€¦ · Patient Experience Matters Patient and Carer Experience Strategy 2017-20 Involve Read the document Watch the film Watch the film

THANK YOU

Thank you for listening

Any questions?

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