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KPJ Healthcare Conference

2014

Patient Centered Care:

the way forward

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Professor Lyn Karstadt

NURSE

Executive Dean Faculty of

Health Engineering and Sciences

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Engaging Patients and

Families:

Establishing Mutual Trust and

Clinical Collaboration

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The engagement of patients and their

families must to be considered from

multiple perspectives

Establishing trust and collaboration

depends upon the understanding of

the roles responsibilities and

priorities of all parties

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The over-arching message:

Despite all of the challenges of the system, there

are hospitals that are figuring out a way to create

Patient-centered culturethey're doing it...And it's

the little things that they put into place that

actually impact the patient's experience. But whenyou take them all together they begin to change the

culture. And even though they may not have a huge

impact on the macro system, in that hospital and

for thosepatients, they are making a difference.

(Susan Frampton, Planetree)

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Considering a case study..a case study

design has thestrength ofbringing intofocus a single

unit ofinvestigation,or instance..

Mostappealingdesign for

applied fieldswhich

include..Health

gain understanding which can go

some way to enhancing practice byreviewing education, modernisation,

. Updating guiding principles

Merriam

(2009).

Enables the

researcher to

examine

processes andproblems

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Meet Harriett

H d hi l

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How does this message apply toHarriett:

Despite all of the challenges of the system, there

are hospitals that are figuring out a way to create

Patient-centered culturethey're doing it...And it's

the little things that they put into place that

actually impact the patient's and the familysexperience. But when you take them all togetherthey begin to change the culture. And even thoughthey may not have a huge impact on the macro

system, in that hospital and for those patients, theyare making a difference.

(Susan Frampton, Planetree)

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Jane Cummings :Chief Nurse (England)

..Fundamentalhuman need tobe looked after

with care anddignity..

....Fundamentalhuman need to belooked after with

respect andcompassion..

essential actions to be undertaken

by professional and care staff todeliver quality care to a high

standard

Sixsupportingcore values.

Nurses need to

be introduced to

such fundamentals

throughout theirtraining/education

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So what about Harriett?

challengersencounters of care that fallsshort of what they have a right to expect bya long way we miss too many opportunitiesto support people to keep well Society and

the healthcare and support system is changingfast we all need to adapt

..acknowledge professional commitment andvalues that that drive determination to make

a difference the potential to transform. sieze the opportunity to create the future

where people are placed at the heart of care

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Back to Harriett.

Competence

Courage

CareCompassion

Communication

CommitmentCummings (2012)

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Thinking, doing, and caring (Karstadt, 2010)

Central ConceptViable Knowledge

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My Mum

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Thank you