PATIENT AND FAMILY CENTRED CARE

SETTING THE STAGE – SUPPORT FOR CAREGIVERS

How it all began

• Patient experience vision 2010• Deep engagement Trust wide• Buy in from all disciplines• Majoring on the minor

Key drivers

• Shadowing • Patient and family involvement • Small changes – majoring on the minor

Shadowing- allows the opportunity for staff see the care experience

‘through the patients and carers or families eyes’

Patient and family shadowing

provides:

Real time patient feedback information

and data, which is easy and convenient to

collect.

A ‘map’ of the care process to evaluate

patient flow

Observation of the quality of the interactions that

take place with the patient and or family

member with care givers.

Staff the opportunity to develop insight,

understanding and empathy with the patients and

families in the hospital environment.A means to understand a

care episode to drive change and improvement or to

assess impact of improvement work (urgency)

Model of Care

• Designed and opened new cardiac surgical ward – beds/chairs for families

• Family room• All designed with and for patients and families• Deep engagement patients and their families• Picked colours/designs/pictures• Glide away beds family members trust wide

Model of Care – Oak Ward

Care Partner

Initiated a formal care partner

programme on one ward

Families asked what parts of care they would like to

be involved in

Opportunity to discuss safety and the role of familys as safety advocate

PFCC Champion Role - These are Key to ensure that PFCC has lots of energy and enthusiasm

60 Champions from across all

areas in the trust clinical

and non clinical

One day training to prepare for

the role

Some of the improvements have

been updating of the trust website, development of

small ward based changes.

They facilitate bespoke training

to their area and take the

lead for shadowing

How do we measure?

How do we measure?

Any Questions? Discussion