Parts Systems & Processes Module TwoParticipant Guide for Course #430166M2

NO

RA & partslink24

Facilitating parts orders from

outside the dealership

ETKA FunctionsN

otes, Attachments,

Illustrations, and Links

The ETKA SearchH

ow to find inform

ation in ETKA

Contents

04 06 14 20 22 23Course Objectives

What w

e’ll cover in this class

ETKA Help O

nlineO

nline help, what’s new

, and new

functions

Hom

ework

Icon Challenge

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Module One Review

• The VW Parts Numbering System is a consistent and virtually limitless method

• Within each part number, you are able to identify model, where part is located, size, color, and any special information

• Proper navigation in ETKA will assist you in obtaining the right part the first time

Notes

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Course ObjectivesAt the conclusion of this course, you will be able to:

• Become more efficient by using ETKA icons

• Utilize ETKA shortcuts and advanced functionality

Ground Rules

• Put cell phones on mute

• Your participation is the key!

The one question I want answered today is:

ETKA HEADER CHALLENGE # Icon What is this called and used for?

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Key PerformanceIndicator

ETKA Display Function List

You are able to conduct a parts search, choosing any one of the options* in the box above.

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The Search Function Continued

What are two other ways—besides using the Display Function Button andchoosing “Search” — to initiate a parts search in ETKA?

Under what circumstance(s) would you check the “Reference Number” checkbox?

CATALOG INFORMATION

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V Pages

The ETKA V-Pages can provide you with a wealth of information about ETKA.

The V-Pages serve as a comprehensive online resource containing:

• Model combination for a particular model list

• VIN list with corresponding production dates

• Engine Code overview for the model

• Transmission numbers overview

• Color combinations

NOTE: The V-Pages are only accessible when you are in a model catalog.

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Catalog Information Cont’dELA-Pages

The ETKA ELA-Pages provide a listing and descriptions of the Primary Options (PR Codes) for the particular model year.

You must be in a catalog to use this function.

NOTE: If you know the PR code and begin typing the three alpha-numeric characters into the Input field, ETKA will scroll to your selection.

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Identification CodesOn occasion, you may get an ETKA error message:

The ETKA Identification Code functions display a list and description of all engine or transmission codes:

• You can type an engine/transmission code in the input box and ETKA will scroll to the description

• You can also sort information in either list by clicking on a column heading

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Service – Information in ETKAOn occasion, you may get an ETKA error message:

Validity date is 90 days from last update

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Select LanguageSelect Language

When returning to English be sure to select U.S. English

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Right ClickRight-Click Shortcut Menu Features (continued)

When you are in ETKA, right-clicking your mouse will bring up the ETKA “shortcut” menu. Depending where you are in the catalog, some of the menu choices may appear grayed out and be inactive:

Where can you find a full explanation of how to use the “Zoom Illustration” feature?

To what program is the “Send link as email” feature related?

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Attaching a Note to a PartThree Ways to Get to Remarks

You may have noticed that the Remarks icon from earlier versions of ETKA no longer appears in the ETKA header. Instead, you now can choose from three other simple ways to gain access to this note-taking function:

• Click on the Remarks icon on the Car Identification or Part Information screens

• Use the ETKA right-click shortcut menu to access the “Remarks” function

• Alt + R: Press the “Alt” and the “R” keys on your keyboard simultaneously

Note: If you press Alt + R when positioned in the header of a Catalog page, your note will be visible on that page, as opposed to it being attached to the part number.

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Attach to a Note Add attachments to your notes

Now when you create your own note related to a part or part number, and you can attach photos and/or documents directly to the remark. Additionally, you can add an attachment to the remarks for a VIN as well as a part.

Sharing Notes - Networked users can access notes another user has createdBeginning with notes made in ETKA, if you choose, your notes can be centrally stored for your network, making them available to all users of your choosing, at all times. In this way, each user can have access to the same information, including photos and other documents attached to the notes.

To take advantage of this feature:

1. From ETKA’s homepage link, click on “MAINTENANCE”2. Click on Settings3. Under “UNIVERSALLY,” click on “Remarks”4. Click on the checkbox in front of “Path”5. Click on the SEARCH button to browse locations, selecting a path to get to destination file6. Click on the TEST PATH button to test that you’ve selected the intended path

7. Click on the STORE button to save.

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Send a Link as an emailTo send a link (ETKA page) to your IRF:

1. Click on the printer icon and check send a link circle

Or right click on the page and click on Send a link

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Send a Link as an Email Cont’d2. Fill in the email address (must be in lower case) of the person you want to send the ETKA page.

3. You will receive confirmation that the e-mail was sent

4. Your IRF receives the below screen

5. IRF opens page and either calls you back or has the option to send you an order

6. If IRF sends an order, you will receive an e-mail with order attached.

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ETKA Header Navigational Buttons – TABS Note: The most frequently used icons are available as “tabs”. The amount of tabs available will vary depending on the size of your screen.

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ETKA Functions Cont’d SPECIAL CATALOGSAccessories Special Catalog – TABS

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For Volkswagen go to: vwhub.com > All Apps > Parts > New VW Accessories Catalog

The global Accessories Catalog Special featured in ETKA provides additional technical

information which supplements the Accessory catalog.

Caution: Not all items contained within this catalog are intended for the North American market.

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Using NORA and partslink24 – TABS With ETKA, you can use ETKA’s NORA Web-Viewer and partslink24 to help you facilitatepart orders from outside of your dealership.

Note: If the NORA Order Forms button in your ETKA header currently appears grayed out, go through Maintenance on the ETKA homepage to Settings, under “COMMUNICATION,” select the NORA Order Form

Configuration, click on the checkbox preceding “Edit NORA Order Form” to check it, and click on the STORE button.

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Using NORA and partslink24 Cont’d Partslink24 is a multi-brand online portal which gives IRFs access to original parts information and the possibility to order original parts directly from their authorized dealer of choice for a minimal fee.

A Terms and Conditions (T&C) box will open. If you accept the T&Cs, check the accept box, and click on the Continue button. Click on “Administrator Users”:

A list of your users appears. To activate the role of “order manager” for the IRF users you want to receive orders from:

1. Click on the “key” button of the user:

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ETKA Help Online

Notes

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Homework - Icons used on the Part Information ScreenDirections: Please identify and explain the function of each of the ETKA icons below.

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Icon What It Is Used For

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