PARTNERSHIPS THAT WORK: THE ALZHEIMER SOCIETY OF YORK

REGION MODEL

PARTNERSHIPS THAT WORK: THE ALZHEIMER SOCIETY OF YORK

REGION MODEL

PRESENTED BY:

ANDREA UBELL: ALZHEIMER SOCIETY OF YORK REGION

SANDY GENOSKO: YORK CENTRAL HOSPITAL

PENNY HUBBERT: THE REGIONAL MUNICIPALITY OF YORK

OBJECTIVESOBJECTIVES

• INTEGRATION PROCESS

• BENEFITS

• LESSONS LEARNED AND NEXT STEPS

YORK REGION YORK REGION

INTEGRATION PROCESSINTEGRATION PROCESS

ALZHEIMER SOCIETY OF YORK REGIONCaregiver Support and Education Program

THE REGIONAL MUNICIPALITY OF YORKKeswick Gardens ADP

Maple Health Centre ADP

YORK CENTRAL HOSPITAL Cognitively Impaired ADP

CLIENT &FAMILY

INTEGRATION PROCESSINTEGRATION PROCESS

WHAT WORKED

• Leadership that supported integration, internal organization support

CHALLENGES

• Building trust, negotiating boundaries

INTEGRATION PROCESSINTEGRATION PROCESS

BENEFITS OF INTEGRATION

• Trusting relationships allow you to drop your defenses and focus directly on the client

• Sharing of resources and expertise leads to better client outcomes and improved service efficiency

ALZHEIMER SOCIETY OF YORK REGION

ALZHEIMER SOCIETY OF YORK REGION

• First ADP for persons with dementia in York Region

• Support to caregivers tied directly to ADP integral to successful ADP participation and program utilization

• Robust social work team

• Caregiver Support and Education Program key to integration process and service delivery model

BENEFITS FOR CLIENTSBENEFITS FOR CLIENTS

• Continuity for clients

• Service navigation with on going case management, support and education

• Standardized admission process and assessment process to ADP

• On going involvement during clients participation in ADP

BENEFITS FOR CLIENTSBENEFITS FOR CLIENTS

• Follow up after ADP discharge

• Referral and linking to other community supports

• Continuity in service delivery and philosophy (Person-Centred Care)

• Resource to partners to ensure quality and best practice approaches

CURRENT DELIVERABLESCURRENT DELIVERABLES

Support and Education Program (AS York)

• 1,500 families served by social work team

• 250 of these families utilize the partner ADPs (200 Region of York + 50 York Central Hospital)

• 15, 000 ADP partner ADP spaces filled

• 36 client team rounds attended

• 20 support group sessions facilitated

LESSONS LEARNEDLESSONS LEARNED

• + Acute Care Hospital • + Regional Government • + Community Agency

• = GREAT Integrated Client Service

• That:• Evolves with changing client needs • Sustainable!!!

LESSONS LEARNEDLESSONS LEARNED

Critical Elements of Interorganizational

Collaboration…

• 1. Champions with a Single Purpose• 2. Relationship Building at All Levels• 3. Transparent Information Sharing

CHALLENGESCHALLENGES

• Competition for $ with acute care sector

• Need for a comprehensive plan for ADP services across York Region

• Legislated centralized intake for all ADP

• Implementation common assessment tool (InterRai CHA)

NEXT STEPSNEXT STEPS

COMMON PURPOSE

TRANSPARENT INFORMATION SHARING

RELATIONSHIP BUILDING

CLIENT &FAMILY

IN SUMMARYIN SUMMARY

• “ There are divisions in our community relationships which disturb and separate us, but the things which unite are actually greater than the things which divide us.”

Paul S. McElroy

THANK YOUTHANK YOU

• Sandy Genosko sgenosko@yorkcentral.on.ca• Coordinator, Adult Day Program

• Andrea Ubell aubell@alzheimer-york.com• Senior Manager, Programs and Client Services

• Penny Hubbert penny.hubbert@york.ca

• Manager, Seniors Community Programs