partial list of training locations enrollment details3. immediately following the training seminar a...
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AlgeriaAustraliaBahrainBelgiumBosnia & HerzegovinaBotswanaBrazilBurundiCameroon
CanadaChileColombiaCosta RicaEcuadorEngland EthiopiaFranceGermanyGhana
GreeceHondurasHungaryIndiaIndonesiaIrelandKazakhstanKenyaKuwaitLibya
MalaysiaMexicoMoroccoNamibiaNetherlandsNew ZealandNigeriaNorwayOmanPakistan
PanamaPeople’s Republic of ChinaPeruPhilippinesPolandPortugalPuerto RicoRomaniaRussia
RwandaSaudi ArabiaSenegalSingaporeSloveniaSouth AfricaSouth KoreaSpainSwitzerlandTaiwan
TanzaniaThailandUgandaUnited Arab EmiratesUnited StatesVietnamZambiaZimbabwe
Objectives: •Toallowparticipatingmanagerstoattain mastery of two leadership-related skills each month.
•Topreparemanagerstosharetheskills with others.
Results: •24PersonalActionPlans
•Strategicinnovation
•Customersatisfaction
•Changemanagement
•Betterexecution
•Employeedevelopment
•Greatercompetitiveness
•Higherperformance
Leadership Skills Workshop:A Crestcom® Trainer will conduct a Leadership Skills Workshop at your location. This training seminar features exercises taken directly from the acclaimed Bullet Proof ® Manager course. Following are benefits of scheduling a Leadership Skills Workshop:
•Enablesmanagementtoevaluatethecontentandqualityofthetraining. •Allowsyoutoassessyourmanagers’responsetothecourse. •ParticipantssetPersonalActionPlansforachievingpersonal,revenue-producingandcost-savinggoals. •Providesapproximatelytwohoursofinstructionincriticalmanagementskillsat no cost to you.
Crestcom licensees provide free Leadership Skills Workshops subject to the following:
1. All decision makers are in attendance for the entire session. 2. Therearenointerruptionsduringthetrainingseminar. 3. Immediately following the training seminar a decision will be made as to whether the company will participate in the training.
Crestcom ClientsIn addition to the partial client list below, Crestcom provides training for thousands of companies worldwide with 5 – 50 employees. Training is provided by Crestcom International licensees.
ABB Ltd.Abbott LaboratoriesAce World WideAllied Van LinesAMP Inc.American AirlinesAmerican Express CompanyAnheuser-Busch,Inc.APL Ltd./NOL GroupApple,Inc.AstraZenecaAT&TAvery DennisonAvonBacardi & Co.Baan CompanyBank of AmericaBank of TanzaniaBarclays BankBASFBBDO AdvertisingBellSouthBest Western HotelsBlack & DeckerBoise CascadeBorg-Warner AutomotiveBoy Scouts of AmericaBoys & Girls Clubs of AmericaBP AmocoBristol-MyersSquibbBritish American TobaccoBrowning Ferris IndustriesBudget Rent a CarCadburyCardinal HealthCaseEquipmentCastrol InternationalCaterpillar Inc.Cellular OneCemexChase Manhattan BankChemical BankChicago Department of Public HealthCIGNA Corp.Cingular Wireless
CiscoSystems,Inc.City of CalgaryCity of StuttgartClarkliftCoca-Cola Bottling CompanyCoors Brewing CompanyCummins EnginesDaimlerChryslerDana Corp.Dell Inc.Detroit DieselDHL Worldwide ExpressDigitalEquipmentCorp.DirectvDole Food CompanyDomino’s PizzaDun & BradstreetDunlopDuPontElectroluxEriccson SAEstée LauderExxonFedExFirst DataFord Motor CompanyGEGeneral DynamicsGeneral MillsGeneral TireGiant FoodGilletteGirl Scouts of the USAGlaxoSmithKlineGlenayre TechnologiesGrey AdvertisingGrundig International Ltd.Guinness,Ltd.Habitat for HumanityHarris Teeter SupermarketsHasbro ToysHilton HotelsHitachiHochlandHockey Hall of FameHoechstHoliday Inn Hotels
HoneywellHong Kong BankHyatt HotelsHyster Co.IBMIKEA FurnitureIndianapolis Colts (NFL)Industrial Towel & UniformIntelInterbankInternational TruckIntuitJohn DeereJohnson ControlsJunior AchievementKenworth TrucksKenya AirwaysKodakKonicaKPMGKraft FoodsKuwait Petroleum Corp.Lear Corp.Legg Mason Wood WalkerLeo Burnett AdvertisingLevi-Strauss & Co.Lexmark InternationalLiebherrLockheed Martin Lucent TechnologiesMars,Inc.MackTrucks,Inc.MailBoxes,Etc.Marriott HotelsMastercardMattelMcDonald’sMcGraw-HillMerck Sharp & DohmeMICROSSystems,Inc.MicrosoftMitsubishiMobil OilMonsantoMotorola,Inc.Mount Sinai HospitalMTV
Mutual of New YorkNabisco FoodsNEC ComputersNestle FoodsNikeNissanNortel NetworksNorthrop GrummanOccidental PetroleumOlin ChemicalOracle SoftwareOsterOxford University PressPacific BellPemex OilPennysaver NewspaperPennzoilPfizerPhiladelphiaInquirerPhilip MorrisPhillips PetroleumPinkerton SecurityPitney BowesPlaytex Corp.Polaroid Corp.PradaPratt & WhitneyProvident LifePrudential InsurancePulte HomesQuality Inn HotelsQuimica Suiza S.A.Radisson HotelsRamada HotelsRayovac Corp.Reynolds Metals Co.RicohRitz-Carlton Hotels RocheRolls-Royce Motor CarsRoyal Crown ColaRoyal & Sun Alliance InsuranceSABMillerSapiens InternationalSara Lee Corp.SAS
SC JohnsonSchering-PloughSchlumbergerShell OilSheraton HotelsSherwin-Williams PaintsShriners HospitalSiemensSmith&Nephew,Inc.SonySpalding Sports WorldwideState Farm InsuranceSubway RestaurantsSumitomo ElectricSwisher InternationalSwissotelSylvanLearningSystems,Inc.Taco BellTanzania Communications CommissionTektronixTexas InstrumentsToledo ScalesToyota Motor Corp.Trane CompanyTriumph MotorcyclesTRWUnilab Corp.UnileverUnilockUnited DistillersUnited TechnologiesUnited WayUnocalUpper Deck Co.Varig AirlinesVerizon WirelessWackenhut SecurityWestin HotelsWestvaco PaperWrangler JeansXeroxYahooYellow Freight LineYMCAYork International
In some instances, employees of a separate division or subsidiary of a company listed above received the training. In other cases, the client may be a regional branch or independent operating unit(s). Corporate names appear as typically used. Clients listed may have registered trade names, which may be different from how those clients are named above.
Crestcom International, LLC, International Headquarters, Greenwood Village (Suburban Denver), Colorado, USA www.crestcomleadership.com
Crestcom,®BULLETPROOF,®TheBULLETPROOFManager,®andTrainerstotheWorld®areregisteredtrademarksofCrestcomInternational,LLC.Allrightsreserved. ©Copyright,CrestcomInternational,LLC,GreenwoodVillage,ColoradoUSABPM5.Brochure/5M/01-12
“Most admired companies display a greater long-term focus than do their peers…Champions know what their most valuable asset really is, and they give it the investment it deserves – through good times and bad.”
– Fortune Magazine “Most Admired Companies” issue
“As a direct result of our training, I believe (that our company) has enjoyed a financial benefit running into £1,000,000+ direct cost savings and at least the same again through improved efficiency, motivation, delegation, time management, change management and positive communication.” – Computer Equipment Manufacturer
Enrollment Details
Use of Materials:
TIME: LOCATION:
DATE: TUITION:
Partial list of training locationsLocations are shown as of date of printing and are subject to change without notice.
10 core competencies developed
Crestcomsurveyedbusinessleadersinmorethan60countriestoidentifythedevelopmentareasthatwoulddeliverthe greatestbusinessimpact.Theskillareasidentifiedbecamethe10corecompetenciesfortheBullet Proof Manager curriculum.
Assessyouraptitudeineachoftheseareas.Rateyourselfonascaleof1–10(1=verylow,10=veryhigh). Totalyourratingsanddivideby10toobtainyouraveragescore.
1. Communication
2. Customer service
3. Developing people
4. Leadership
5. Managing change
6. Negotiation
7. Problem solving
8. Raising productivity
9. Strategic thinking
10. Team building
TOTAL
AVERAGE
Mark the competency you consider to be your strongest with a “”Mark the two competencies you would most like to develop with “+”
The Bullet Proof ® Manager
Crestcom Video Faculty
Dr. Kimberly AlynWith an advanced degree in people management and an emphasis in leadership,Dr.KimberlyAlynisa best-selling author and a popular platform speaker with audiences around the world.
Simon BaileyVoted the best keynote speaker ever by the readers of Meetings and Conventions magazine,SimonBaileyhasworkedwithover300Fortune 1000 firms. His book Release Your Brilliance was ranked #17 of thetop100corporateAmericabooks.
Andy BoundsRecently named “Britain’s Sales Trainer oftheYear,”AndyBoundswasdescribedbyaglobalpharmaceuticalexecutiveas,“a genius whose advice can’t be ignored.” Bounds’ book The Jelly Effect: How to Make Your Communication Stick was Britain’s best-selling new business book.
Ron CrosslandRon Crossland turned an MBA and a background in electronic engineering into acareer-longsuccessstoryasanexecutive,entrepreneur,authorandeducator.Hisbook The Leader’s Voice was acclaimed by the Business Book Review and the Harvard Communication Newsletter.
Roger DawsonFromEngland,RogerDawsonistheworld’s foremost expert on negotiation and famed in business for his ability to teach people how to improve profits through more effective negotiating. His course on “Secrets of Power Negotiating” is one of the best-selling audio business courses ever published.
Jack MackeyAn executive with one of the world’s topcustomeranalyticsagencies,JackMackey’s insights on customer service and loyalty are based on real-time data from over100millioncustomerexperiences.Mackey has provided performance improvement training to a long list of Fortune 500 companies.
Dr. Terry PaulsonAPh.D.psychologist,Dr.TerryPaulson’swit and down-to-earth style earned him induction into the CPAE Speakers Hall ofFame.Heistheauthorofsixbooks,including Paulson on Change and They Shoot Managers Don’t They?
Dr. Nido QubeinLebaneseborn,Dr.NidoQubeinwasnamed Toastmasters International’s Top Business & Commerce Speaker. He has authoredover24books,includingHow to be a Great Communicator.Inbusiness,he has applied his innovative ideas as thechairmanofthreecompanies,andispresident of a major university.
Mark SanbornA noted authority on leadership and customerservice,MarkSanbornwasoneof the youngest speakers ever inducted into the Speakers Hall of Fame. His book The Encore Effect was an instant business book bestseller on Amazon.com.
One of the finest collections of leadership
development experts ever assembled.
January
Jack MackeyRAISE tHE CUStoMER
SERVICE CRoSSbAR
•Buildconsistentcustomer loyalty
•Whatcustomersaren’t telling you
•Theoriginsofcustomer expectations
Andy BoundsDELIVER RESULtS
tHE FIRSt tIME
•Breakinformation bottlenecks
•Askfuture-based questions
•Followthegoldto better results
February
Dr. Kimberly AlynLEAD yoUR
tEAM tHRoUGH
CHAnGE
•Executionwithout resistance
•Morale-buildingchange
•Sevenwaystobuild better trust
Dr. Terry PaulsonSIx
StEpS to
EFFECtIVE MEntoRInG
•Createthecontext for growth
•Stretchlearningand expand influence
•The“Why”of consistentquestions
March
Roger DawsontHE RoAD
to nEGotIAtInG
SUCCESS
•Themostprofitable management skill
•Strategicnegotiation tactics
•Theartofmeasured concessions
Mark SanbornCREAtE A
bLUEpRInt FoR
tEAM SUCCESS
•Alignexpectations
•Fivecomponentsof holographic teams
•Setteambenchmarks
april
Ron CrosslandHow
to InSpIRE
InnoVAtIon
•Breakcreativebarriers
•Solvetheinnovation equation
•Innovation’sbigsecret
Andy BoundsHow
to CREAtE
ConSEnSUS
•Turnopposition upside down
•Putmorepowerin the positives
•Themostdangerous objection
May
Dr. Nido QubeintHE
LEADER’S MInDSEt
•TheTo-DoListof extraordinary leadership
•Shiftfocusfromobstacles to results
•Leadershippositioning
Simon BaileyDEVELop
EFFECtIVE AnD
DEVotED EMpLoyEES
•Employeedevotion strategies
•Infusethebrandstory
•Validationfailure
June
Mark SanbornHow to IMpRoVE
woRkpLACE pERFoRMAnCE
•Orchestrateencore performance
•PersonalDevelopment Agenda (PDA)
•Findpassionateperformers
Dr. Kimberly AlynInCREASE
ACCoUntAbILIty AnD
RESponSIbILIty
•360-degreeaccountability
•Reluctantcompliancevs. purposeful commitment
•TheROIofpersonalvalues
July
Ron CrosslandStIMULAtE StRAtEGIC tHInkInG
•Fightstrategicerosion
•Fourconstantquestions of strategy
•Createfuturememories
Dr. Terry PaulsontAkE yoUR job
SERIoUSLy, tAkE
yoURSELF LIGHtLy
•Thefunnythingabout leadership
•Addcommunications balance
•Buildstronger relationships
august
Jack MackeyStRAtEGIES
FoR DEALInG wItH
DISSAtISFIED CUStoMERS
•Diffusecustomeranger
•Dealwithpredictable problems
•Impossiblecomplaints
Mark SanborntEn wAyS
to InCREASE MoRALE
AnD MotIVAtIon
•Diagnostictoolfor performance failure
•Themotivationchallenge of leadership
•Helppeoplechooseto be motivated
septeMber
Dr. Kimberly AlyntECHnIqUES
FoR MAnAGInG
pERSonALIty StyLES
•Personalityappraisals
•Managestrengths and weaknesses
•Theidealpersonality style of leadership
Dr. Nido QubeinHow to
bE An EFFECtIVE pRobLEM
SoLVER •Seven-stepproblem solving system
•Findultimatesolutions
•Threeriskmanagement questions
OctOber
Andy BoundsCoMMUnICAtE
wItH IMpACt
•Berememberedforthe right reasons
•Communications assessment
•Sharpencommunications focus
Dr. Terry PaulsonMAnAGInG StRAtEGIC
CHAnGE
•Sixcoordinatesof strategic change
•Strategicvisioneyetests
•Thepricelesselement of change
nOveMber
Mark SanbornMAnAGInG tIME FoR MAxIMUM
RESULtS
•Focusontherightthings
•Putmorelifeinyourtime
•TheMVPPlaybook
Jack MackeybEttER
pERFoRMAnCE tHRoUGH
bEttER tEAMwoRk
•Communicategreat expectations
•Passionateengagement
•TheTeamworkMaxim
DeceMber
Dr. Kimberly AlynConFLICt
RESoLUtIon tECHnIqUES
•Identifythethreetypes of conflict
•Resolvedifferences non-absolutely
•Conflictbarrierbreakers
Ron CrosslandVALUES bASED LEADERSHIp.
wHy pERSonAL AnD CoMpAny VALUES MAttER
•Thevaluesdashboard
•Thegreatestmistakeof consistent conduct
•Createcrediblevalues
three essential eleMents OF results-OrienteD learning
MEASuRED DEVELOPMENT.Learning is a process, not a one-time event. over 12 consecutive months, participants complete 48 hours of executive learning and set 24 personal Action plans with quantifiable goals to apply what they learn.
REViSiT & RELEARN.participants have a chance to build their company’s own internal leadership training library, complete with access to video training modules, online support, and a personal manual with 400+ pages of exercises, notes and ideas for learning application.
ACCOuNTABiLiTy.Sharing learning with others builds leadership skills, enhances training value, and reinforces learning. Through monthly debrief meetings and progress reports, participants review key points, share ideas and perspectives, and hold one another accountable for applying what they learn.
The Bullet Proof ® Manager
“We achieved measurable benefits of nearly 68 times our initial investment.” – Hyphen SA - Engineering Education
“One of the best investments this company has ever made.” – john Deere Equipment Dealer
“Created financial results at our hotels that are unbelievable; 20% over last year.” – Marriott Hotels operator
“Our customer satisfaction index (CSI) went from last to first among the five Honda dealers in my metro area.” – Honda Dealership