parking team information€¦ · all staff who attended this course passed with flying colours. all...

1Parking Annual Report 2016 • Dundee City Council

Parking Annual Report

2016

2

PARKING TEAM INFORMATION


PARKING TEAMName of Team Manager Steve Emmonds (Team Leader)

Names of key team members and job titles Kenneth Kidd Senior Parking OfficerAmanda Sivewright Enforcement Operations SupervisorPaul Zarembski Car Parking OfficerCraig Beattie Parking OfficerAlex Gray Car Park Officer (Maintenance)Gordon Fyffe Senior Parking AttendantMartin Kelling Senior Parking AttendantMartin McAllister Senior Parking Attendant

DEFINITION OF THE TEAM’S ROLE WITHIN THE PARKING OPERATION/COMPANYTo operate a Decriminalised Parking Enforcement operation for Dundee City Council (Local Government)

DETAILS OF STAFF TRAINING UNDERTAKEN AND SUCCESS OBTAINED (NVQ’S, MBAS ETC.)Every member of the Parking Team receives an annual Employment Performance Development Review in December each year to assist in identifying the training requirements for each individual for the forthcoming financial year. An interim EPDR is also carried out with each employee in June each year to ascertain that the agreed training is, in fact, being pursued.

Alpha Parking delivered the ‘Parking Team Leaders and Supervisors’ City and Guilds training course and all staff who attended this course passed with flying colours.

All Parking Attendants have attained or are progressing with the NVQ modular qualification relating to their post.

EXTERNAL VERIFICATION OF PERFORMANCE (CONSULTANT STUDIES, INVESTORS IN PEOPLE, SIA RATINGS)The Team Leader, Senior Parking Officer and Parking Officer are all recognised members of the Chartered Institute of Logistics and Transport (MILT)

The Team Leader and Enforcement Operations Supervisor have ILM qualifications.

RECOGNITION OF THE TEAMS’ WORK (INTERNAL AND EXTERNAL AWARDS, PRESS COVERAGE, CUSTOMER TESTIMONIALS, ETC.)We have introduced Pay on Foot across the majority of our Multi Storey car parks, using the latest technology kit provided by Xerox, to enhance the customer experience of Dundee without the thought of incurring a Penalty Charge Notice. This has also increased the revenues at these facilities as people can shop for longer or simply enjoy a meal in relaxed surroundings in the knowledge that they can pay for the parking that they require.

PARKING TEAM INFORMATION

4

We have introduced a centralised mini hub at our Gellatly Street facility to control our CCTV, Helpline and customer enquiries across our Pay on Foot facilities – it is intended for this facility to form a part of a Corporate Hub for the whole Council which will go live in late 2016.

We have achieved the Safer Parking Status, Parkmark, for a further 3 years across all of our car parks – this supports our commitment to the customer by offering a safe and secure environment for them to park their vehicle.

We have modernised our parking meters across the city to allow for various payment options to include Cash, Credit/Debit card and Pay by Phone (RingGo) Payments. By offering these different options to pay, income streams have increased over the past financial year.

The Parking Team fleet of vehicles are fully electric which is good for the environment and reduces fuel costs.

Although not a requirement of the RTA (1991) Act, an annual report is produced and placed on the Dundee City Council web pages and as well as providing in depth information relating to the Parking operation, the information is also used to answer various Freedom of Information requests that are received each month.

Mobile patrols were introduced across the city and this has proved to be another positive change for improvement to make Dundee’s streets safer to use. Our response time for enforcement requests across the city has also improved as we can now react quicker.

The team tries at all times to engage with community events.

• We support Dundee Christmas Street Festival

• We support “Help for Kids” for two years helping to raise over £5000.

• We also (in partnership with Police Scotland) take part in initiatives around the primary schools in Dundee to help keep Tayside children safe.

• The following links are evidence of this year’s community involvement.

• Olympia Car Park performance

https://www.youtube.com/watch?v=gtcs7jRleZA&feature=youtu.be

• Duncan of Jordanstone College of Art and Design PARK(ing) Day - https://vimeo.com/77979743

A COMMITMENT TO POSITIVE CHANGEIn 2015, the Parking Structure Review was fully implemented across the Parking Team which introduced new ways of working, particularly within the Enforcement Team.

This structural change has improved the overall leadership and supervision across the Team as well as ensuring that quality communication is at the forefront of the operation.

This change has had a positive affect on all staff and absence levels have decreased considerably over the past year and commitment to the organisation has further developed.

There has also been an improvement in income levels from on and off street parking as well as significant increases in the issue of Penalty Charge Notices.


TEAM LEADERSHIPImproved communication across the team has been further developed with regular team briefings for Management, Supervisors and staff to get the positive message across about the Team as a whole.

The new structure has gone a long way in identifying the needs of the service delivery and making major improvements.

THE BUILDING OF PARTNERSHIPS TO DELIVER RESULTSContinuous improvement has been developed across the Teams across Parking and relationships with other Transportation Division Teams has also improved eg closer liaison with Network Management Team for Traffic Regulation Orders.

Shared services meetings are taking place with bordering local authorities to establish partnership working to reduce costs and increase efficiencies. These discussions are ongoing and meetings are held quarterly to determine the best way forward.

The Enforcement Team regularly liaise with Police Scotland to carry out patrols at schools – this has been recognised as having a major impact for parking at schools and has improved the safety for all.

Improved weekly football enforcement, in conjunction with Police Scotland, ensures maximum safety around the 2 Scottish Premier League football grounds in Dundee.

A COMMITMENT TO TEAM BUILDING AND STAFF DEVELOPMENT Improved systems for parking and increased communication across the Parking Team, has improved the commitment to building and supporting our team members and developing them at the same time. Staff can put forward suggestions on improvements on service delivery at the regular team meetings and this encourages team rapport.

CONSISTENT APPLICATION OF GOOD PRACTICEA Consultant has been hired to advise on best practice for the newly formed Parking Hub based at Gellatly Street Multi Storey car park. The expert advice given on our CCTV systems ensures that we are delivering best practice at all times across our car parking sites.

Procedures for car parking operations are in place to ensure consistency of approach by all Car Parking Team members.

OUTSTANDING CUSTOMER SERVICENearly 70% of parking payment transactions for the payment of Parking Penalty Charge Notices is paid electronically.

6

EXCELLENCE AS REPRESENTATIVES OF THE PARKING SECTOR TO CUSTOMERS AND THE WIDER COMMUNITY.The Parking Section is involved greatly with the wider community and pride ourselves in doing so. We have a close working relationship with officers from Police Scotland’s Road Policing Unit and support each other to promote safer parking around schools. Where it is needed, there have been visits to schools across the city to educate drivers and sometimes carry out enforcement action. We do on occasion also attend schools to give pupils an insight into the job we carry out and explain why we do not allow parents to stop on the zigzags and yellow lines etc. All of the work around schools is done to create a safer environment for children when going to and from the school grounds.

We also work in partnership with our local football teams, the police and the residents to promote safety during events at the stadiums. This allows residents access and egress from their homes whilst preventing indiscriminate parking of vehicles attending such events.

Since the completion of our new ‘Pay on Foot’ car parks we have incorporated a shared service with our City Centre Management team to host the first ever Pop-Up Xmas Market in one of our car parks. This was a parade of colourful street-stalls lining the car park and proved a great success which attracted many people. Duncan and Jordanstone College of Art and Design have used our Car Park and on street bays to perform and interact with the community, The performance can be seen by clicking on the link: https://www.youtube.com/watch?v=gtcs7jRleZA&feature=youtu.be

Other students also used our parking bays for the event ‘Parking Day’ which runs annually in our city and allows student to transform metered parking bays into experimental public spaces. This is to raise awareness of our environment, the loss of green space and the dominance of vehicles in our City.

https://djcadparking.wordpress.com/

https://vimeo.com/77979743

BRITISH PARKING ASSOCIATION AWARDS In March 2016, Dundee City Council Parking Team was nominated for the ‘Parking Team of the Year’ award and was the only local authority in Scotland to become a finalist in this category.

Sponsored by

finalist

Mark Moran, managing editor, Parking ReviewChairman of judging panel

Parking Team of The YearDundee City Council


DEPLOYMENT %

% DAYS DEPLOYED 73

% DAYS ANNUAL LEAVE 10

% DAYS LOST (SICKNESS) 7

% HOURS LOST (VACANT POST) 7

% ADMIN DUTIES 3

DEPLOYMENT

0

500

1000

1500

2000

2500

April May June July August September October November December January February March

DEPLOYMENT(hours)

DEPLOYMENTHOURS

DEPLOYMENT HOURS

Deployment Hours

TOTAL34064.17

SICKNESS & ABSENCE (HOURS)

0100200300400500600700


SICKNESS&ABSENCE(hours)

SICKNESS&ABSENCE

Sickness & Absence

TOTAL2348

ANNUAL LEAVE (HOURS)

0

100

200

300

400

500

600


ANNUALLEAVE(hours)

ANNUALLEAVE

Annual Leave

TOTAL3490.45

8

DEPLOYMENT PERCENTAGES MONTHLY COMPARISONS

APR MAY JUN JUL AUG SEP OCT NOV DEC JAN FEB MAR

2013-14 52 66 82 71 72 70 85 80 77 77 86 80

2014-15 84 77 70 67 69 56 57 65 64 71 55 56

2015-16 59 64 77 59 64 66 78 82 81 86 79 79

2013-14 52 66 82 71 72 70 85 80 77 77 86 80

2014-15 84 77 70 67 69 56 57 65 64 71 55 56

2015-16 59 64 77 59 64 66 78 82 81 86 79 79

0

10

20

30

40

50

60

70

80

90

100

percen

tage

DEPLOYMENTCOMPARISONCHART

Perc

enta

ge

VACANT POST (HOURS)

0

100

200

300

400

500

600

700


VACANTPOST(hours)

VACANTPOST

Vacant Post

TOTAL2356

DEPLOYMENT HOURS OFF STREET (TRAINING/ADMIN/UNION DUTIES)

020406080100120140160180


HOURSOFFSTREET(training-admin-uniondu6es)

HOURSOFFSTREET(training-admin-unionduJes)Deployment Hours off Street

TOTAL1004.95

PENALTY CHARGE NOTICES


SUMMARY OF PENALTY CHARGE NOTICES

TOTAL ISSUED: 31236

AVERAGE ISSUED PER HOUR 1.26%

FULLY PAID 19973 64 %

WAIVED 1802 7.2%

CANCELLED 473 1.9%

WRITTEN OFF 586 2.3%

OUTSTANDING 8402 27 %

PENALTY CHARGE NOTICES

APR MAY JUN JUL AUG SEP OCT NOV DEC JAN FEB MAR

2013-14 1659 1897 1932 1786 2034 1913 2587 2340 1889 2013 2312 2398

2014-15 2277 1975 1927 2041 2200 1838 1994 2206 1951 2563 2744 3055

2015-16 2556 2560 2613 2158 2370 2508 2848 2903 2221 2875 2875 2752

0

500

1000

1500

2000

2500

3000

3500

totalpcns

PCNCOMPARISON

PARKING CHARGE NOTICES ISSUED MONTHLY COMPARISONS

10

TOTAL AMOUNT OF BAD PENALTY CHARGE NOTICES

473

1802

586

0 500 1000 1500 2000

CANCELLED

WAIVED

WRITTTENOFF

TOTALAMOUNTOFBADPCNs

CANCELLED

WAIVED

WRITTTENOFF

BAD PENALTY CHARGE NOTICES SUMMARY

CANCELLED PA ERROR

WAIVED INFORMATION NOT AVAILABLE TO PA AT TIME OF ISSUE

WRITTEN OFF CHARGE COULD NOT BE COLLECTED


PENALTY CHARGE NOTICES BY CONTRAVENTION 2013 - 2014

01 Restricted Street 5559 24.26

02 Loading/Unloading 546 2.38

05 P&D Ticket Expired 2514 10.97

06 P&D Ticket not Displayed 3418 14.92

15 Residents’ Parking 573 2.50

46 Clearway 7 0.03

21 Suspended Bay - -

22 Reparked 31 0.14

23 Wrong Vehicle Class 47 0.21

24 Outside Markings 29 0.13

25 Not Loading 1467 6.40

30 Overstay 2676 11.68

40 Disabled Bay 794 3.47

45 Taxi Rank 184 0.80

47 Bus Stop 399 1.74

48 School Restriction 40 0.17

80 Overstay in carpark 2 0.01


83 No P&D Ticket 3413 14.90

86 Outside Bay Markings 130 0.57

87 Disabled Parking 136 0.59

91 Wrong Class Vehicle - -

93 Car Park Closed - -TOTAL 22,913

12

PENALTY CHARGE NOTICES BY CONTRAVENTION 2014 - 2015 01 Restricted Street 5766 22.97





46 Clearway 4 0.02

21 Suspended Bay 6 0.02

22 Reparked 65 0.26




30 Overstay 2930 11.67


45 Taxi Rank 244 0.97

47 Bus Stop 355 1.41



81 Car Park Restriction 22 0.09


83 No P&D Ticket 3690 14.70



91 Wrong Class Vehicle 9 0.04

93 Car Park Closed 12 0.05 TOTAL 25,105


PENALTY CHARGE NOTICES BY CONTRAVENTION 2015 - 2016

01 Restricted Street 7037 22.53




14 Electric Vehicles Charging 15 0.05


46 Clearway 17 0.05

21 Suspended Bay 11 0.04

22 Reparked 63 0.20




30 Overstay 3844 12.31


45 Taxi Rank 270 0.86

47 Bus Stop 393 1.26


71 Electric Vehicles Charging 1 0.00


81 Car Park Restriction 15 0.05


83 No P&D Ticket 4518 14.46



91 Wrong Class Vehicle 8 0.03

93 Car Park Closed 0 0.00

TOTAL 31,236

14

DU

ND

EE C

ITY

ENFO

RCE

MEN

T ZO

NES

Patr

ol 0

1 CI

TY E

AST

Patr

ol 0

2 CI

TY W

EST

Patr

ol 0

3 PE

RTH

RO

AD

Patr

ol 0

4 B

LACK

NES

S

Patr

ol 0

5 B

ROU

GH

TY F

ERRY

Patr

ol 0

6 A

LBER

T ST

Patr

ol 0

7 H

ILLT

OW

N

Patr

ol 0

8

LIM

ITED

WA

IT

Patr

ol 0

9 LO

CHEE

Patr

ol 1

0

MEN

ZIES

HIL

L

Mob

ile P

atro

l

© C

row

n co

pyri

ght.

All

righ

ts re

serv

ed. D

unde

e Ci

ty C

ounc

il Li

cenc

e N

o. 1

0002

3371

.201

6


Patr

ol 0

1 CI

TY E

AST

Patr

ol 0

2 CI

TY W

EST

Patr

ol 0

3 PE

RTH

RO

AD

Patr

ol 0

4 B

LACK

NES

S

Patr

ol 0

5 B

ROU

GH

TY F

ERRY

Patr

ol 0

6 A

LBER

T ST

Patr

ol 0

7 H

ILLT

OW

N

Patr

ol 0

8

LIM

ITED

WA

IT

Patr

ol 0

9 LO

CHEE

Patr

ol 1

0

MEN

ZIES

HIL

L

Mob

ile P

atro

l

PENALTY CHARGE NOTICES BY ENFORCEMENT ZONE 2013/14 - 2015/16

CITY EAST CITY WEST

PERTH ROAD BLACKNESS

BROUGHTY FERRY ALBERT STREET

10

20

30

40

50

60

70

80

400

500

600

700

800

400

600

800

1000

100

150

200

250

300

0

10

20

30

40

50

60

100

150

200

250

300

50

100

150

200

250

50

100

150

200

250

300

0

50

100

150

200

250

0

20

40

60

80

100

0

50

100

150

200

10

20

30

40

50

60

70

80

400

500

600

700

800

400

600

800

1000

100

150

200

250

300

0

10

20

30

40

50

60

100

150

200

250

300

50

100

150

200

250

50

100

150

200

250

300

0

50

100

150

200

250

0

20

40

60

80

100

0

50

100

150

200

10

20

30

40

50

60

70

80

400

500

600

700

800

400

600

800

1000

100

150

200

250

300

0

10

20

30

40

50

60

100

150

200

250

300

50

100

150

200

250

50

100

150

200

250

300

0

50

100

150

200

250

0

20

40

60

80

100

0

50

100

150

200

10

20

30

40

50

60

70

80

400

500

600

700

800

400

600

800

1000

100

150

200

250

300

0

10

20

30

40

50

60

100

150

200

250

300

50

100

150

200

250

50

100

150

200

250

300

0

50

100

150

200

250

0

20

40

60

80

100

0

50

100

150

200

10

20

30

40

50

60

70

80

400

500

600

700

800

400

600

800

1000

100

150

200

250

300

0

10

20

30

40

50

60

100

150

200

250

300

50

100

150

200

250

50

100

150

200

250

300

0

50

100

150

200

250

0

20

40

60

80

100

0

50

100

150

200

10

20

30

40

50

60

70

80

400

500

600

700

800

400

600

800

1000

100

150

200

250

300

0

10

20

30

40

50

60

100

150

200

250

300

50

100

150

200

250

50

100

150

200

250

300

0

50

100

150

200

250

0

20

40

60

80

100

0

50

100

150

200

2013 - 2014

2014 - 2015

2015 - 2016

16

Although the recorded amount of PCNs issued on mobile patrol is only 558 (1.7%), this is not a true reflection of the actual number 6015. (19.2% of the overall total)

The reason this is not shown accurately is due to the cross over of enforcement, where the mobile patrol unit are also issuing PCNs in zones predominantly covered on foot (patrols 1-10).

The amount of PCNs issued on mobile patrol has risen from 2677 in 2013-14 to 6015 in 2015-16.

The percentage increase is 124.7%

CITY EAST

CITY EAST

HILLTOWN

MENZIESHILL

MOBILE

LOCHEE

LTD WAIT

10

20

30

40

50

60

70

80

400

500

600

700

800

400

600

800

1000

100

150

200

250

300

0

10

20

30

40

50

60

100

150

200

250

300

50

100

150

200

250

50

100

150

200

250

300

0

50

100

150

200

250

0

20

40

60

80

100

0

50

100

150

200

10

20

30

40

50

60

70

80

400

500

600

700

800

400

600

800

1000

100

150

200

250

300

0

10

20

30

40

50

60

100

150

200

250

300

50

100

150

200

250

50

100

150

200

250

300

0

50

100

150

200

250

0

20

40

60

80

100

0

50

100

150

200

10

20

30

40

50

60

70

80

400

500

600

700

800

400

600

800

1000

100

150

200

250

300

0

10

20

30

40

50

60

100

150

200

250

300

50

100

150

200

250

50

100

150

200

250

300

0

50

100

150

200

250

0

20

40

60

80

100

0

50

100

150

200

10

20

30

40

50

60

70

80

400

500

600

700

800

400

600

800

1000

100

150

200

250

300

0

10

20

30

40

50

60

100

150

200

250

300

50

100

150

200

250

50

100

150

200

250

300

0

50

100

150

200

250

0

20

40

60

80

100

0

50

100

150

200

10

20

30

40

50

60

70

80

400

500

600

700

800

400

600

800

1000

100

150

200

250

300

0

10

20

30

40

50

60

100

150

200

250

300

50

100

150

200

250

50

100

150

200

250

300

0

50

100

150

200

250

0

20

40

60

80

100

0

50

100

150

200

PENALTY CHARGE NOTICES BY ENFORCEMENT ZONE 2013/14 - 2015/16

2013 - 2014

2014 - 2015

2015 - 2016


PARKING CHARGE NOTICES BY ENFORCEMENT ZONE 2013 - 2016

MOBILE PATROL01 PATROL02 PATROL03 PATROL04 PATROL05 PATROL06 PATROL07 PATROL08 PATROL09 PATROL10PCNsISSUED2013/14 508 5,603 7,345 2,158 209 1,754 1,308 1,530 1,215 362 1,137

PCNsISSUED2014/15 440 6,631 8,204 2,265 253 2,067 1,585 1,729 1,058 287 835

PCNsISSUED2015/16 552 7,388 10,103 2,860 418 2,700 1,811 2,403 1,257 560 1,184

0

2,000

4,000

6,000

8,000

10,000

12,000

PCNsISSUED2013-2016(bypatrolzone)

18

CAR PARKS

OCCUPANCY RATE FOR MULTI STOREY CAR PARKS

TOTAL PER MONTH SPACES % MONTHLY TURNAROUND OLYMPIA 74179 apr - 6523 501 43

GREENMARKET 145544 apr - 11370 548 69

GELLATLY STREET CAR PARK 224782 apr - 17301 460 125

WEST BELL STREET CAR PARK 169265 apr - 13976 930 50

SHORE TERRACE CAR PARK 96938 apr - 12917 67 355

OCCUPANCY RATE FOR PAY ON FOOT CAR PARKS

OLYMPIA G.MARKET GELLATLYST W.BELLST SHORETCE

2013/14 15594 32833 54513 44963 0

2014/15 7033 140915 217535 159804 23022

2015/16 74179 145544 224782 169265 96938

0

50000

100000

150000

200000

250000

OCC

UPA

NCY

RAT

E

PAYONFOOTCARPARKS

2013-2014 Figures represent January - March 2014. This shows records from teh introduction of the Monthly Reports. (Shore Terrace Car Park was not recorded at this time).

2014-2015 Shore Terrace Car Park was not recorded at this time.

2015-2016 Gives full representation of all Pay on Foot Car Parks.

20

ContactParking Team

Gellatly Street Multi Storey Car Park Gellatly Street

Dundee DD1 3DY

Designed by Com

munications D

ivision/DCC KL/6/16

parking team information€¦ · all staff who attended this course passed with flying colours. all...

Documents