parents wanted it – now they have it! parent portal
DESCRIPTION
Parents wanted it – Now they have it! Parent Portal. Session #30581 March 21, 2012. Your Presenters. Deanne Jackson Interim Director of Records and Registration Missouri S&T Functional Student Record Lead since September 2000 Project Manager for Student Administration since August 2011 - PowerPoint PPT PresentationTRANSCRIPT
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Parents wanted it – Now they have it! Parent Portal Session #30581March 21, 2012
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Your Presenters• Deanne Jackson• Interim Director of Records and Registration
Missouri S&T• Functional Student Record Lead since
September 2000• Project Manager for Student Administration
since August 2011• Implementation team for both v8.0 and v8.9• Implementation team for PT v.8.51 and v8.52
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Your Presenters• Larry Linneman• Senior Associate Registrar, Mizzou• Functional Student Record Lead since
September 2000• Implementation team for both v8.0 and v8.9• Implementation team for PT v.8.51 and v8.52
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Overview
• This presentation will touch on our AAA – Additional Authorized Access parent portal from concept to design to implementation. And how the four University of Missouri campuses came together to create new functionality for parents (and others).
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Agenda/Contents• UM System Overview and Campus• Four campuses – Separate Instances/Same code• History of Parents/Student access• How we ‘heard’ parents get student data• Concept – design phase• Coding – testing phase• Difficulties when you have four individual
campuses all using the same code
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University of Missouri System
• Four Campuses – ColumbiaKansas CityRollaSt. Louis
• Total students - 63,000• Enterprise Applications
Services (EAS) offices - located in Columbia, MO
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University of Missouri and Oracle• Missouri S&T was the pilot
campus for implementation of all student modules
• Separate Instance for each campus
• All campuses live with v8.9 – v9.0 upgrade Nov. 2012
• All campuses live with PT8.51 – v8.52 upgrade Nov. 2012
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University of Missouri and Oracle• UMSL
– AD/SR/SF/FA - 2008
• MU/UMKC– AD/SR/SF/FA – 2007
• Missouri S&T– Admission 2000– SR/SF – 2004– FA – 2008
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The problem • Parents and others wanted access to student information
• Students often gave out their user id/password– This would allow others to access and update student records and
have access to other campus systems
• Signed forms to allow for information release• Students that signed specific authorization forms would have service
indicators added to their id. These service indicators listed the names/phones numbers of who could have non-directory information verbally released to them.
• FERPA and user training on campus for this method was difficult to maintain.
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Research• Started looking at what other institutions were doing
to accommodate dilemma– Peer institutions– Conferences
Decided on a parent portal concept and quickly came to agreement on design
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Students log on and navigate to Self Service > Student Services Center
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Students are presented with the AAA page
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Students are asked to accept responsibility
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An email is generated to the student and authorized user for each type of transaction the student performs on the Additional Authorized Setup• - Add Member
- Delete Member- Resend e-mail invitation- Change to Access granted
Email correspondence to student an AAA member
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Our self service log in page – note the guest access
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AAA – the different options
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The QuikPay log in page
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AcademicInformation Page
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AAA – Directory information page
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AAA – Financial Aid information page
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Emails are sent to AAA member when access is changed or deleted.
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Staff can view student authorized members via Campus Community > Student Services Center
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There is no staff security to allow for updates, this is view only.
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Our Security Approach
• Give the student as much control as possible• Notify both the student and the user of all access
changes• Track users based on their student-supplied e-
mail addresses– User id/password information stored in newly created
tables designed for this process.– All changes to the access granted are tracked in the
audit tables.
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Developing the AAA Pages
• Cloned delivered student self-service pages• Used delivered code as much as possible• Users’ pages are display only. No information can
be updated• Included a link to QuikPay, our third-party payment
processor
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Multi-Campus Issues
• Desired maximum flexibility for each campus• Entire mod can be turned on or off with security• Almost all displayed text is stored in the message
catalog• Text for e-mail messages is stored in the message
catalog• Each campus can customize these message
catalog entries to reflect their own policies and procedures
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Four Campus and System Development
• Placed on Project Managers Agenda 4/11/2011• Missouri S&T Topic Research Presentation 5/09/2011• ‘Modification Request’ submitted 5/12/2011• Initial user testing began 9/26/2011• Number of content/design/security/follow-up/concerns
emails = An extra server might have been purchased to handle the volume.
• Moved to production 3/06/2012 (usage waiting on campus communications and security)
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That’s our mod• Roadblocks encountered
– Four campus– 4 modules * 4 campuses = too many players– Confusion between AAA and QuikPay– Timing of v9.0 upgrade/eLearning portal– Who to provide technical support?
Ultimately we persevered!
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Questions?
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Contacts • Deanne Jackson
– Interim Registrar , Project Lead Campus Solutions and Functional Lead Student Records
– Registrar’s Office
– Missouri University of Science and Technology
– E-mail: [email protected]
• Larry Linneman– Senior Associate University Registrar and Functional Lead Student Records
– University Registrar’s Office
– University of Missouri
– E-mail: [email protected]
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Technical Support• Jim Givens
– Programmer/Analyst, Student Records Team Lead
– Enterprise Applications Services
– University of Missouri
– E-mail: [email protected]
• Aaron Jenkins– Programmer/Analyst – Specialist
– Enterprise Applications Services
– University of Missouri
– E-mail: [email protected]
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This presentation and all Alliance 2012 presentations are available for download from the Conference site at
www. heug.orgwww.psugonline.org
www.federalusersnetwork.comPresentations from previous meetings are also available