panasonic hybrid ip-pbx solution -...
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Panasonic Hybrid IPPanasonic Hybrid IP--PBX HighlightsPBX Highlights
1. Wireless Solution1. Wireless Solution2. Networking Solution (VoIP)2. Networking Solution (VoIP)
6. Computer Telephony Integration (CTI)6. Computer Telephony Integration (CTI)
3. Built3. Built--in Hotel featurein Hotel feature4. Call Centre feature4. Call Centre feature5. Messaging Solution5. Messaging Solution
Efficiency on the MoveEfficiency on the Move
In theIn theOfficeOffice
In theIn theWarehouseWarehouse
In theIn theStoresStores
In theIn theFactoryFactory
KXKX--TDA Series Wireless SolutionTDA Series Wireless Solution
KX-TCA155
KX-TCA255BusinessBusinessBusiness
Sp PhonePocket SizeVibration
StandardStandardStandard
Sp-PhoneHeadset JackLarge LCD
KXKX--TDA Series Wireless SolutionTDA Series Wireless Solution
New DECT System (Wireless PBX System ConnectionPBX System Connection)
KX-TDA200
4-Cell Stations Interface CardKX-TDA0143
8-Cell Stations Interface CardKX-TDA0144
Or
TCA255
TDA0142CE
TDA0142CE
TDA0142CE
RPT 1 RPT 2 RPT 3
TDA30
Handover Available
TDA0141CE
TDA0141CE A272
A272
Max.300m
TCA155
TCA255
• Affordable wireless solution without specific Cell Station interface
• Cell Station (TDA0141; with 2ch speech path) can be directory connected to a Digital Extension port
• Repeater (A272) for wide coverage with automatic handover
• Comfort DECT handsets with vibration (TCA255), head-set jack and flexible keys (TCA255, TCA155)
New DECT System
Wireless XDPThe wireless eXtra Device Port allows a proprietary portable station (PS) to be used in Parallel with a PT or SLT. Basically it is same as XDP parallel connection of DPT. If the PT or PS go off-hook while the paired extension (PS or PT) is talking, the conversation is moved to the PT or PS which is gone off-hook.
KX-TDA200
Ext.100
Ring !
Ring !
Call Ext.100
Ext.100(Ext.200 in System programming)
New DECT System
TCA255
Model KX-TDA100 KX-TDA200 KX-TDA30 (KX-TD1232)
Max. Cell Station Interface Card
2 4 0 (2)
Max. Cell Station (CS)
16 32 8 (12)
Max. Simultaneous
Calls
64 128 16 (48)
Max. Portable Station for Registration
128 128 28 (64)
(System Capacity)
New DECT System
KXKX--TDA Series Networking SolutionTDA Series Networking Solution
1. Share your IP/IT Network1. Share your IP/IT Networkfor Voice Communicationfor Voice Communication
2. Voice over IP (VoIP) Ready2. Voice over IP (VoIP) Readyto Save Communication Costto Save Communication Cost
3. Network Solution3. Network SolutionThrough your Data NetworkThrough your Data NetworkFor Company EfficiencyFor Company Efficiency
KXKX--TDA Series Networking SolutionTDA Series Networking Solution
IP Optional Cards
KX-TDA0484
(IP-GW4E)
KX-TDA0490
(IP-GW16)KX-TDA3484
(IP-GW4)
for TDA30
KX-TDA0470
(IP-Ext16)
KXKX--TDA Series Networking SolutionTDA Series Networking Solution
Navigation Key
Dual color 24 Flexible Keys
Visible Large Ring/Msg Lamp
6 Lines 24 digits LCD /w backlit
RJ45RJ45 RJ45RJ45
RJ11RJ11
KX-NT136 (IP-PT)Connection via IP
User Interface is same as T7636.
Almost of KX-T7636 Functions is in it.
TDATDA
LANLAN
PCPC
Networking Capability
• IP Telephony Solution for Headquoter or Remote office/Home office
• Seamless Communication in IP Network (Trunk and Extension)
• 16ch IP-Ext. Interface (Max.16 IP-PT) : Max.64 IP-PT(TDA100), 128 IP-PT(TDA200)
VoIP Network
VoIP Network
Router Router
IP Telephone KX-NT136
VoIP Gateway Trunk Card
VoIP Gateway Ext. Card
VoIP Gateway Trunk Card
VoIP Network
VoIP Network
Router RouterRemote office
Headquarter Branch Office
TDA30TDA200
KXKX--TDA Series Networking SolutionTDA Series Networking Solution
Two type wirings require two types of construction, maintenance and their time.
Router
LAN
What is benefit of IP Extension
Unified wiring give low cost construction and maintenance.
Router
LAN
IP-PT
One type wiring save them.
KXKX--TDA Series Networking SolutionTDA Series Networking Solution
EXT.201 EXT.201?
Slot:201 Port:01
Slot:301 Port:02
MOVE
What is benefit of IP Extension
Setting change is not necessary Easy & Quick move enable
Setting change will be required.
Normal Extension
LAN
EXT.201 EXT.201Just MOVE
IP-PT IP-PT
IP Extension
KXKX--TDA Series Networking SolutionTDA Series Networking Solution
LeasedLine
PBX PBX
Branch Office
Head Office
What is benefit of IP Extension
PBX is not necessary for Branch Office. All setting can be controlled by Head Office.
Router Router
IP NetworkPrivate
IP-PT IP-PT
PBX
LANLAN
Head Office
Branch Office
KXKX--TDA Series Networking SolutionTDA Series Networking Solution
KXKX--TDA Series Networking SolutionTDA Series Networking Solution
-84KX-TDA0470IP-Ext16
1--KX-TDA3480IP-GW4
-42KX-TDA0490IP-GW16
-42KX-TDA0484IP-GW4E
TDA30TDA200TDA100Model
Capacity
TDA Built-in Control for Hotel :TDA Built-in Control for Hotel :
1. Room status control2. Check-in / Check-out3. Charge Management4. SMDR output for Check-in/out, Wakeup Alert 5. Certified PMS interface by Fidelio, HIS and Eltrax
Target : Small to Mid. Size Business Hotel
KXKX--TDA Series Hotel SolutionTDA Series Hotel Solution
PMS InterfacePMS InterfaceAdvanced Hotel Solution for TDA100/200
Integration with Property Management System (PMS)Compatible with Most of PMS in the World
TDA200PMS
Room Status Info.Call Accounting Info.Wake Up Call Alarm
Wake Up Call ControlMSG Waiting Lamp
Extension Name
PMS Interface
Customer D.B. Pay TV
Auto Minibar
Room Telephone
PMS InterfacePMS Interface
Fidelio- CertifiedLicense Information Category : TMSProduct name : T.A.B.S. PMS
and Call accountingPart number : 5001-118
Eltrax (Sulcus)- CertifiedHIS- Certified
Compatibility w/PMS
HIS Certification
KXKX--TDA Series Call Centre SolutionTDA Series Call Centre Solution
TDA Built-in Control for Call Centre:TDA Built-in Control for Call Centre:
1.Log-in / Log-out / Warp-up2.Queuing- busy or all calls3.Overflow- busy or delayed4.VIP functions5.CLIP Routing6.Supervisor7.Statistics8.Remote Log-in / Log-out
Built-In Call Centre FeaturesGroup Features- VIP Call (Priority Answer)- CLIP Distribution - Queuing Table
MGS-1MGS-1 MGS-2MGS-2 MusicMusic Go ToGroup-3Go To
Group-3
Queuing Table ExampleQueuing Table Example
Agent Features- Log-in / Log-out- Ready / Not Ready- Wrap Up- Auto Answer by Headset
Log-InLog-In Log-InLog-InLog-OutLog-Out
9:00 12:00 12:45 17:45
N/RN/R N/RN/R N/RN/R N/RN/R N/RN/R
N/RN/R Not ReadyNot Ready
Log-OutLog-Out
Agent Activity Report 15/Jan/2003Agent ID = 250 Dave
Log-In Duration : 8:00 HoursNot Ready : 46 MinutesAnswered : 37 callsAverage Time : 8 min. 14 sec.No Answer : 2 calls
Agent Activity Report 15/Jan/2003Agent ID = 250 Dave
Log-In Duration : 8:00 HoursNot Ready : 46 MinutesAnswered : 37 callsAverage Time : 8 min. 14 sec.No Answer : 2 calls
Supervisor Features (Available Only with KX-T7636)- Monitoring the Group Activity w/ LCD
Real Time Monitor / Historical Analysis- Agent Management w/ DSS
Agent Status Monitor / Remote Agent Log In/Out by DSS
KXKX--TDA Series Call Centre SolutionTDA Series Call Centre Solution
• Introduce 4-Ch. Message Card Option for Queuing Solution
[KX-TDA0191:MSG4]
• Support Existing TVP50/TVP200 Products
• Type of Integration: DTMF/ DPT
KXKX--TDA Series Messaging SolutionTDA Series Messaging Solution
KXKX--TDA Series CTI SolutionTDA Series CTI Solution
1. Computer and Telephony Integration1. Computer and Telephony Integrationfor Various of Applicationfor Various of Application
2. Individual CTI Application2. Individual CTI Applicationfor Easy and Extension Base Usefor Easy and Extension Base Use
3. Office CTI Application3. Office CTI Applicationfor Office Wide Applicationfor Office Wide Applicationwith Open CTI Protocolwith Open CTI Protocol
User Friendly
PC-Console / PC-Phone
CTI Software
USB
T7633/7636
• PC Console with operator functions is connected with the digital system telephone over USB port
• Busy Lamp fields displayed on the PC Screen enables forwarding calls easily
• Answering machine function forwards recorded message data to another (PC phone only)
• 1st party TSP for integration with different kinds of CTI software
TDA200
KXKX--TDA Series CTI SolutionTDA Series CTI Solution
CTI/LAN Card
KXKX--TDA Series CTI SolutionTDA Series CTI Solution
USB port on the PhoneUSB port on the Phonefor Individual CTI Applicationfor Individual CTI Application
LAN port / USB portLAN port / USB portfor Office Wide CTI Applicationfor Office Wide CTI Application
Office LAN Network for CTIOffice LAN Network for CTI
USB ConnectionUSB ConnectionFor Individual CTIFor Individual CTI
USB ModuleUSB Module
KXKX--TDA Series CTI SolutionTDA Series CTI Solution
USB ModuleUSB Module
CTI Solution for Individual UserCTI Solution for Individual UserPC Phone / PC ConsolePC Phone / PC ConsoleScreen PopScreen Pop--UpUpMS Out Look IntegrationMS Out Look IntegrationEE--mail (Text & Voice Message)mail (Text & Voice Message)Intelligent Answering MachineIntelligent Answering Machine
PC Console
For OperatorFor Operator
ArrivingCLI:0924567890John SmithDDI: Sales Dept.
PC Phone
For Individual Phone UserFor Individual Phone User
KXKX--TDA Series CTI SolutionTDA Series CTI Solution
Customer Database PopCustomer Database Pop--upupSee CallerSee Caller’’s Details Before s Details Before Answering the CallAnswering the Call
0924778000
Panasonic
Priority Call to Your Direct LinePriority Call to Your Direct LineImportant Customer Comes First Important Customer Comes First to Your Phoneto Your Phone
MS Outlook IntegrationMS Outlook IntegrationAutomatic Synchronization Automatic Synchronization and reflects to phonebookand reflects to phonebook
PC Phone / PC ConsolePC Phone / PC Console
KXKX--TDA Series CTI SolutionTDA Series CTI Solution
Send Email (Text & Voice) to Extension UsersSend Email (Text & Voice) to Extension UsersTo Improve Inter Office CommunicationTo Improve Inter Office Communication
PC Phone / PC ConsolePC Phone / PC Console
KXKX--TDA Series CTI SolutionTDA Series CTI Solution
Intelligent Answering Machine (TAM)Intelligent Answering Machine (TAM)Change Operation by CustomerChange Operation by CustomerFor Excellent Call HandlingFor Excellent Call Handling
PC Phone
We will contact youWe will contact youas soon as possible.as soon as possible.
This is ABC Company.This is ABC Company.No one is available.No one is available.
Please leave a message.Please leave a message.Call back when come back.Call back when come back.
MickMickImportantImportantCustomerCustomer
ThomasThomasRegularRegular
CustomerCustomer
SamSamUnknownUnknownCustomerCustomer
Send ESend E--mail to Youmail to Youas WAV fileas WAV file
Leave a MessageLeave a Messageto Your Phoneto Your Phone
Save a MessageSave a Messageat Your PC (HDD)at Your PC (HDD)
PC PhonePC Phone
KXKX--TDA Series CTI SolutionTDA Series CTI Solution
CTI/LAN Card
Office LAN NetworkOffice LAN Network
Client Client Client
CTI CTI ServerServer
CTI Solution for Office EnvironmentCTI Solution for Office EnvironmentCTI Application for EverybodyCTI Application for EverybodyLAN base High Speed CommunicationLAN base High Speed CommunicationOpen protocol Open protocol for 3for 3rdrd Party Application DevelopmentParty Application Development
Standard TAPI & CSTA ProtocolStandard TAPI & CSTA Protocol