Tailor-made managed services for IT performanceOverview

QoE[Quality of Experience]

A 360° VIEW OF THE IT PERFORMANCE

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Unified view for Managers, operators, users

Monitoring Reporting Communication

SLA from Business perspective / Technical SLA by IT area

ApplicationsUser

QoS[Quality of Service]

Intranet / Cloud Data center

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The 3 components of our offer

Etude PARQ

Stratégie de mesure personnalisée

Portail & agents de mesure

Privé / CloudRapports «prêts à l’emploi »

Expertise

Support / BenchmarkingTiers de confiance (SLA)

Catalog of products and services

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Architecture of the solution

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Tailor-made interfaces of the portal

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Home pageDashboards

Smart Reports

Investigation tools

BI Reports

Smart Alerts

DashViews

Measurement strategies7

QoE of business applications Intranet/Cloud/Mobility

Key challenges

• All types of Intranet & Cloud-based applications• on every platform (PC / Mobile) and OSes

• Deployment of Measurement Agents• Dedicated (AsA): tests on PC/VM/Box• Embedded (AsA-e): tests run in foreground on PC • WEB or GUI engine (dedicated agent only)

• Alaloop Web site (e-Bench) as a reference point• QoE of the Internet Access for Cloud applications• QoE of the proxy infrastructure on the Cloud 8

Levels References Robots Examples

BASIC QoE-BAS-PERF WEB Load of a web page

STANDARD QoE-STD-PERF WEB Login / Logout script

ADVANCED QoE-ADV-PERF WEB Scripted scenario: Web application

OPTIMIZED QoE-OPT-PERF GUIScripted scenario: Complex Web / Thick Client / Citrix / TSE

QoE of business applications Intranet/Cloud/Mobility

Key challenges

• All types of applications on the Cloud or Intranet• Private or public connexions (Wi-Fi, 3G-4G) via the

Alaloop « Relay » service

• AsA-e Agent (embedded) for all types of mobiles • Windows CE, Android, iOS, ...

• Dedicated mobile or mobile of users• Tests in foreground / background• Web-e or GUI Robot (dedicated mobile connected

to the AsA agent) 9

Levels References Robots Examples

BASIC MOB-BAS-PERF WEB-e Load of a web page

STANDARD MOB-STD-PERF WEB-e Login / Logout script

ADVANCED MOB-ADV-PERF WEB-eScripted scenario: Web application

(dedicated mobile recommended)

OPTIMIZED MOB-OPT-PERF GUIScripted scenario: thick Client

(dedicated mobile / AsA connexion)

QoE of business applications Implementation & options

• QoE scripts development (WEB and GUI Robots)• Done by ALALOOP on demand (via OPEN Tickets)

• Monitoring of the scripts done by the CSC

• Display Mode (optional)• STEP-UI : A measure for each step of the script

• Advanced management of each step (threshold, alerts, …)

• Step comparison on measurement points …

• STEP-HTML : Waterfall display of the WEB script for each page load

• Facilitate the debugging of web applications

• Indirect measure correlated with active measure

• Performance KPI• Mean duration to access the application from

multiple measurement points

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Levels References Examples

OPT STEP-UI 1 measure for each step of the GUI script

ADV/OPT STEP-HTML 1 measure for each step with Waterfall

Tout test QoE KPI Aggregation (mean values) of the QoE tests

QoS of Servers / Applications

• Performance: 4 levels of tests • Basic: Availability of the application services• Standard: Application query (HTTP, DNS, SIP, …)• Advanced: Scripted test based on application queries (SQL script,

SIP script, ...)• Optimized: Test of Web Services

• Workload• Server:

• BASIC : Server Monitoring

• STANDARD : Process Monitoring

• Other Infrastructure Components:• Standard MIB Query

• Advanced MIB Query

• “WEB Services” Query 11

Levels References Examples

BASICAPP-BAS-PERF APP-BAS-LOAD

Availability of non-critical applicationsCPU/RAM/Disk/Interface

STANDARD APP-STD-PERFAPP-STD-LOAD

Technical Transactions: URL test, SIP query, …Standard MIB Query

ADVANCEDAPP-QoS-PERFAPP-ADV-LOAD

Scripted scenarios with advanced technical transactionsAdvanced MIB Query

OPTIMIZEDAPP-OPT-PERFAPP-OPT-LOAD

Application test via Web ServicesQuery based on Web Services

QoS of WAN & MAN Networks

Key challenges• Any type of networks managed by operators

• Ranging from VPN-IPSec to MPLS/CoS

• Network delay from the DCs (application)• Shadow router used for measurement in the DC

• No installation required on site• Activation “IPSLA responder” on target sites

• Adaptability towards the Cloud and Mobiles • Hybrid Connexions (MPLS + Internet)

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Levels References Examples

BASICNET-BAS-PERFNET-BAS-LOAD

ICMP test on the WAN for small sites (SOHO) Bandwidth + Interface Errors

STANDARD NET-STD-PERF

NET-STD-LOAD

IPSLA test on the WAN for sites ranging from low to medium criticalitySame as NET-BAS-LOAD + CPU/RAM router

ADVANCEDNET-ADV-PERF

NET-ADV-LOAD

IPSLA test on the WAN for critical sites (CoS Data + Real Time)Same as NET-STD-LOAD + CoS Statistics

OPTIMIZED NET-OPT-xxCoS + WAN AccelerationWeb Service Query

SpécifiqueCompositeHybrid

ICMP test on the WAN for small sites (SOHO) Bandwidth + Interface Errors

QoS of WiFi & LAN Networks and Data Centers

Key challenges• Any type of LANs

• Critical links between switches, health status, …

• WiFi Infrastructures (Cisco)• Access Point (AP), Controllers WLC/Flex, SSID, …

• Infrastructure Devices on DCs• Load Balancer, Firewall, Proxy, …

• Integration on demand

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Levels References Examples

BASICNET-BAS-PERF

NET-BAS-LOAD

Availability test on LAN devices / Infrastructure Bandwidth + Interface Errors (24)

STANDARD NET-STD-LOAD Query on device (standard MIB)

ADVANCED NET-ADV-LOAD Query on device (advanced MIB)

OPTIMIZED NET-OPT-LOAD Query on device (Web Service)

Wi-FiNET-WiFi-PERFNET-WiFi-LOAD

Monitoring of WiFi (Cisco) controllersUp & running status / Statistics by AP, controller, groups, SSID

Network et Application Traffic Monitoring

Key challenges• No installation required

• Software Activation / Simulator

• Probes adapted to different usages• TOP REPORTS (APPLICATIONS, TALKERS,

SITES…) • traffic engineering

• CUSTOM REPORTS • Filters on traffic as to follow critical applications

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Levels References Examples

Light PROBE-LIGHT Noncritical remote sites (SOHO)

Physical PROBE-x Critical site (x = Network throughput)

Logical PROBE-x-L Strategic site (2 routers of 1 DC)

Custom PROBE-x-C Custom probe (per BU)

CSC Customer Service center

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Project / Service phases

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Portal governance process

• Every 3 months

• Key Stakeholders (CTO, COO)

Strategic Review

• Bi-weekly

• Project Managers, SMEs

TacticalReview

• Continuous

• Operational Team, CSCOperational support

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Project phase

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Basic configuration

• Navigation tree per SLA perimeters

• Measures with customizednaming

• Thresholds, maintenance periods

On demand

• Additional navigation trees(per Business Unit, Country …)

• KPI (consolidation of measures)

• Dependency measures

StandardQuickViews modules adapted to yourorganization

• Weather, DashView®, SmartAlert, SmartReport

Design and implementation

• Alaloop / Customer (after an advanced training)

AvancedDecisional module DataMart

BI reports templates

• Alaloop / Customer (after an advanced training)

Expert

Usage

Service phase

• Portal / Agents / Probes oversight

• Measurements oversight

• Software updates

A complete outsourcing

• Measurement and portal settings modifications (MACD)

• Requests recorded en SERVICE Tickets (1/2 day delivery)

• Number of SERVICE Tickets depending on the number of measurements

Client requests management

Support including interpretation of measurements

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Réf : SERV-GREEN SERV-VISION

PROJECT PHASE

Measurement strategy definition

Assistance in configuring the measurement targets(operator / host relation …)

SERVICE PHASE

Portal’s operation/Software update

Measurements setting and monitoring

E-learning (Web-Based training) : portal’s usage and update

Managing change requests (measures/Portal) with SERVICE tickets(1)

(2)

Technical assistance provided by the CSC

Assignment of a CSM (Customer Support Manager)

Standard assistance in understanding the measurements

Personalized assistance in understanding the measurements

Monthly meeting for Dashboard’s review (Webmeeting)

• VISION service during the dashboards’ implementation period (1st semester) and during major changes of your IT infrastructure.

• It’s possible to change the level of services anytime.

• (1) Weekly treatment of your requests

• (2) SERVICE TICKETS included greater than the Green offer.

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2 levels of services: Green (standard) / Vision (avanced)

‘’A la carte’’ services and OPEN tickets

• A la carte services recorded in OPEN tickets (= ½ day) are provided by CSC Alaloop level 2 experts.

• Scaling prices with 5, 10, 20 and 50 OPEN tickets packs.

Examples Set up of Alaloop’s software on client platforms: portal, AsA agents, Netflow Simulator

Development of application measurement scripts (QoS or QoE)

Setting of optional portal modules (QuickViews)

Flash reports of incident analysis by our expert

BI decisional reports

Taking part to client meeting

Advanced trainings for the optional modules of the portal management (QuickViews)

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On

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Co

stService access fees (OTC)

• PARQ® & Project management

‘A la carte’ services: OPEN tickets pack

• Development of application scripts , AsA agents installation on customer platform...

Mo

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lyfe

es

1 / Instrumentation appliance (Portal, AsA agents & probes)

2/ Tests references(scaling prices depending on quantity)

• end user experience (ref : QoE-xxx-xxx)

• mobility (ref : MOB-xxx-xxx)

• networks & infrastructures (ref : NET-xxx-xxx)

• servers & applications (ref : APP-xxx-xxx)

• Traffic analysis (ref : PROBE-xxx-xxx)

3 / Service level

• Green (standard)

• Vision (enhanced assistance)

4 / QuickViews (Optionnal modules)

• Weather, DashViews, SmartReport, SmartAlert

5 / Datamart (Decisional module)

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Principes tarifaires

For more details, feel free to ask for:

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- T h e A l a l o o p P r o d u c t s & S e r v i c e s C a t a l o g

- T h e S o l u t i o n s C a t a l o g

Créaticité C - Technopole Izarbel 64210 Bidart - FRANCE+33 5 59 41 51 10 contact@alaloop.com

www.alaloop.com24