overview of leasehold and sales services rob hopkins leasehold and sales manager
DESCRIPTION
What we Do Sell Re-sell Full Housing Management Service Set Service Charges Set Rents Maintain Waiting Lists Authorise WorksTRANSCRIPT
Overview of Leasehold and Sales Services
Rob HopkinsLeasehold and Sales Manager
Stock – Unit Numbers
Units
DIYHO 67 DIYSO 98Homebuy 126 877Shared Ownership 386 LeaseholdLSE ( 8 apartment Blocks) 168Managed Scheme 32
Staffed by
RobKristenLaura (Intern)
What we Do
Sell Re-sell Full Housing Management Service Set Service Charges Set Rents Maintain Waiting Lists Authorise Works
How are we Monitored ?
Leaseholders Forum 8 Leaseholders Constitution – Terms Reviews Services Sets and Monitors Targets Sets Priorities
Our Responsibilities
Exterior walls, structures, fittings to
Internal walls dividing flats from communal areas and passageways
Communal aerials
Common hallways
Common staircases and lifts
Common services
Our Responsibilities
Communal doors, windows, and entry systems
Roofs
Chimneys
Mechanical apparatus
Every part of the Development above the level of the top-floor ceiling
But ! Llys Menai heating, plumbing, electrical in flats
Accounting for Expenditure
Service Charges - set in advance collected monthly
• Management and Administration• Audit Fees• Grounds Maintenance• Communal Cleaning• Caretaking• Communal Power• Buildings Insurance• Ground Rent• Responsive Repairs• Major Works
Accounting for Expenditure
Responsive Repairs
• Same Priority – private contractors• Allocated to Block or Estate• Collated at year end • Used to produce service charge accounts at year end• Used to inform next years likely expenditure estimates
Accounting for Expenditure
Major Works
• Section 20 consultation – CALRA 2002• Nominate contactors• Qualifying works - £250 pa• Long term agreements - £100 pa• 60 to 90 days minimum consultation period
Action Plan 2015/2016Stock
• visit all units – dispersed stock• monthly inspection of all schemes• develop HOLD schemes – internally funded
Communication and Engagement
• stage 2 of web development• profiling of residents• newsletter• review STAR Action Plan• hold 5 Leaseholders Forum’s and RBA’s
Action Plan 2015/2016Policy
• develop a lease extension policy• review Sales and Allocations policy• review administrative lease charges• review scheme management charges
Management
• Rhyl sales• reduce arrears• attend Good Practise Groups• train staff - IRPM qualifications• Employ a leasehold apprentice
Any questions?