overview of interval...

34
Exchanging your Week with Interval International Presented by: Marriott Vacation Club Owner Services

Upload: others

Post on 30-Aug-2019

7 views

Category:

Documents


0 download

TRANSCRIPT

Page 1: Overview of Interval Internationalimg.vacationclubsurvey.com/images/webinar/OwnerWebinar_IIExchange.pdf · Overview of Interval International (II) ... Reservation system Wait list

Exchanging your Week with Interval InternationalPresented by: Marriott Vacation Club Owner Services

Page 2: Overview of Interval Internationalimg.vacationclubsurvey.com/images/webinar/OwnerWebinar_IIExchange.pdf · Overview of Interval International (II) ... Reservation system Wait list

We will discuss

1. Overview of Interval International (II)

• II exchanges vs. hotel reservation

• II inventory acquired from Member deposits

• Comparison Factors (“Exchange Power”)

2. Exchange procedures:

• Deposit First

• Request First

• Late Deposit

• Flexchange®

3. Placing an Exchange Request

• Tips

4. II Policies

• Exchange Fees

• Confirmation

• Cancellation policy

5. II Resources

Page 3: Overview of Interval Internationalimg.vacationclubsurvey.com/images/webinar/OwnerWebinar_IIExchange.pdf · Overview of Interval International (II) ... Reservation system Wait list

Overview of Interval International

Page 4: Overview of Interval Internationalimg.vacationclubsurvey.com/images/webinar/OwnerWebinar_IIExchange.pdf · Overview of Interval International (II) ... Reservation system Wait list

Interval International

Page 5: Overview of Interval Internationalimg.vacationclubsurvey.com/images/webinar/OwnerWebinar_IIExchange.pdf · Overview of Interval International (II) ... Reservation system Wait list

Hotel Reservations II Exchanges

All rooms “released” and available about a year in advance

No rooms available a year in advance

Reservation system Wait list system

Room with a bed Villa

Business travelers Families

1 or more nights 1 week stays

Cities Resort destinations

Hotel Reservations vs. II Exchanges

Page 6: Overview of Interval Internationalimg.vacationclubsurvey.com/images/webinar/OwnerWebinar_IIExchange.pdf · Overview of Interval International (II) ... Reservation system Wait list

Instant Confirmations

Non-Marriott Vacation Club Owners

Marriott Vacation Club Owners

Highly demanded vacations don’t make it to the bottom

Page 7: Overview of Interval Internationalimg.vacationclubsurvey.com/images/webinar/OwnerWebinar_IIExchange.pdf · Overview of Interval International (II) ... Reservation system Wait list

1. Supply and demand of week relinquished vs. week requested

2. Quality, Facilities and overall Experience of Resort

3. When the exchange request is received by II (earlier requests receive higher priority)

4. Amount of time prior to the first day of occupancy the Home Resort Reservation is relinquished to II

5. Unit type and Sleeping Capacity (bedroom size)

6. View is not a factor

Comparison Factors

Page 8: Overview of Interval Internationalimg.vacationclubsurvey.com/images/webinar/OwnerWebinar_IIExchange.pdf · Overview of Interval International (II) ... Reservation system Wait list

High supplyLow demand

High demandLow supply

High supplyLow demand

High demandLow supply

Page 9: Overview of Interval Internationalimg.vacationclubsurvey.com/images/webinar/OwnerWebinar_IIExchange.pdf · Overview of Interval International (II) ... Reservation system Wait list

How to Exchange Your Week with Interval International

Page 10: Overview of Interval Internationalimg.vacationclubsurvey.com/images/webinar/OwnerWebinar_IIExchange.pdf · Overview of Interval International (II) ... Reservation system Wait list

1. Reserve a week at your home resort.

• Decide whether you will lock-off during this step if you have the option to lock-off.

2.

Page 11: Overview of Interval Internationalimg.vacationclubsurvey.com/images/webinar/OwnerWebinar_IIExchange.pdf · Overview of Interval International (II) ... Reservation system Wait list

*The lock-off option is not available at some resorts

Page 12: Overview of Interval Internationalimg.vacationclubsurvey.com/images/webinar/OwnerWebinar_IIExchange.pdf · Overview of Interval International (II) ... Reservation system Wait list

1. Reserve a week at your home resort.

2. Contact Interval International to begin the exchange process.

Page 13: Overview of Interval Internationalimg.vacationclubsurvey.com/images/webinar/OwnerWebinar_IIExchange.pdf · Overview of Interval International (II) ... Reservation system Wait list

Exchange Methods

1. Deposit First: offers maximum flexibility

2. Request First: offers maximum security

3. Flexchange®: Short-notice instant confirmations

Page 14: Overview of Interval Internationalimg.vacationclubsurvey.com/images/webinar/OwnerWebinar_IIExchange.pdf · Overview of Interval International (II) ... Reservation system Wait list

MAKE HOME RESORT

RESERVATION ONE YEAR PRIOR

COMPLETE EXCHANGE TRAVEL UP TO TWO

YEARSAFTER HOME RESORT

RESERVATION

DEPOSIT

3 year timeframe

1 year 2 years

Home Resort Reservation

Deposit First Exchanges

Page 15: Overview of Interval Internationalimg.vacationclubsurvey.com/images/webinar/OwnerWebinar_IIExchange.pdf · Overview of Interval International (II) ... Reservation system Wait list

MAKE HOME RESORT

RESERVATION ONE YEAR PRIOR

Request to travel before your home resort reservation

1 year

Retain home resort

reservation until

exchange is confirmed

* 60 days prior

Request First Exchanges

Page 16: Overview of Interval Internationalimg.vacationclubsurvey.com/images/webinar/OwnerWebinar_IIExchange.pdf · Overview of Interval International (II) ... Reservation system Wait list

Late Deposit

* 59 days to 14 days prior

Avoid Late Deposits

No deposits accepted within 14 days

Home resort check-in date

II will accept home resort week up until 14 days prior to arrival.

However: Deposits from 59 to 14 days prior to arrival are late deposits.

Page 17: Overview of Interval Internationalimg.vacationclubsurvey.com/images/webinar/OwnerWebinar_IIExchange.pdf · Overview of Interval International (II) ... Reservation system Wait list

INSTANT CONFIRMATIONS

ONLY

Request exchange within 59 days of travel

DESIRED VACATION

Flexchange

Page 18: Overview of Interval Internationalimg.vacationclubsurvey.com/images/webinar/OwnerWebinar_IIExchange.pdf · Overview of Interval International (II) ... Reservation system Wait list

Placing an Exchange Request

Page 19: Overview of Interval Internationalimg.vacationclubsurvey.com/images/webinar/OwnerWebinar_IIExchange.pdf · Overview of Interval International (II) ... Reservation system Wait list

Be flexible – providing as many dates and locations as possible

Place vacation requests as early as possible

Be willing to accept a smaller villa than what you deposited

Owners deposit a variety of check-in days

Tips

Page 20: Overview of Interval Internationalimg.vacationclubsurvey.com/images/webinar/OwnerWebinar_IIExchange.pdf · Overview of Interval International (II) ... Reservation system Wait list

Exchange Fees, Confirmations, and Cancel Policy

Page 21: Overview of Interval Internationalimg.vacationclubsurvey.com/images/webinar/OwnerWebinar_IIExchange.pdf · Overview of Interval International (II) ... Reservation system Wait list

Fees *

External Exchange Request

$199

Internal Exchange Request

$144

Annual Membership

Fee $89

Enrolled Owners only pay external fees

* Fees subject to change.

Page 22: Overview of Interval Internationalimg.vacationclubsurvey.com/images/webinar/OwnerWebinar_IIExchange.pdf · Overview of Interval International (II) ... Reservation system Wait list
Page 23: Overview of Interval Internationalimg.vacationclubsurvey.com/images/webinar/OwnerWebinar_IIExchange.pdf · Overview of Interval International (II) ... Reservation system Wait list

Cancellations after 24 hours from exchange confirmation:

• Lose exchange fee• Replacement week must be used

within a year

Cancellation Policy

Page 24: Overview of Interval Internationalimg.vacationclubsurvey.com/images/webinar/OwnerWebinar_IIExchange.pdf · Overview of Interval International (II) ... Reservation system Wait list

Resources for Interval International Exchanges

Page 25: Overview of Interval Internationalimg.vacationclubsurvey.com/images/webinar/OwnerWebinar_IIExchange.pdf · Overview of Interval International (II) ... Reservation system Wait list

Reproduced with the permission of Interval International, Inc.

IntervalWorld.com

Online Resort Directory

Search by date and/or location

Page 26: Overview of Interval Internationalimg.vacationclubsurvey.com/images/webinar/OwnerWebinar_IIExchange.pdf · Overview of Interval International (II) ... Reservation system Wait list

IntervalWorld.com

Link to TDI Chart

Resort Check-In Days

Villa Sizes

II Rating Designation

Resort Website

Page 27: Overview of Interval Internationalimg.vacationclubsurvey.com/images/webinar/OwnerWebinar_IIExchange.pdf · Overview of Interval International (II) ... Reservation system Wait list

Resort Directory and Magazine

Page 28: Overview of Interval Internationalimg.vacationclubsurvey.com/images/webinar/OwnerWebinar_IIExchange.pdf · Overview of Interval International (II) ... Reservation system Wait list

Marriott Vacation Club Owner Services

(800) 845-4226

Interval International

(800) 622-1747

Page 29: Overview of Interval Internationalimg.vacationclubsurvey.com/images/webinar/OwnerWebinar_IIExchange.pdf · Overview of Interval International (II) ... Reservation system Wait list

We discussed

1. Overview of Interval International (II)

• II exchanges vs. hotel reservation

• II inventory acquired from Member deposits

• Comparison Factors (“Exchange Power”)

2. Exchange procedures:

• Deposit First

• Request First

• Late Deposit

• Flexchange®

3. Placing an Exchange Request

• Tips

4. II Policies

• Exchange Fees

• Confirmation

• Cancellation policy

5. II Resources

Thank you for your participation!

Page 30: Overview of Interval Internationalimg.vacationclubsurvey.com/images/webinar/OwnerWebinar_IIExchange.pdf · Overview of Interval International (II) ... Reservation system Wait list

VacationClubLearningCenter.com

Page 31: Overview of Interval Internationalimg.vacationclubsurvey.com/images/webinar/OwnerWebinar_IIExchange.pdf · Overview of Interval International (II) ... Reservation system Wait list

Marriott Vacation Club Owner Services

(800) 845-4226

Interval International

(800) 622-1747

Intervalworld.com

Additional Questions?

Page 32: Overview of Interval Internationalimg.vacationclubsurvey.com/images/webinar/OwnerWebinar_IIExchange.pdf · Overview of Interval International (II) ... Reservation system Wait list

Exchange Partner ResortsUsing Vacation Club Points through Interval

International

Page 33: Overview of Interval Internationalimg.vacationclubsurvey.com/images/webinar/OwnerWebinar_IIExchange.pdf · Overview of Interval International (II) ... Reservation system Wait list

Travel Demand Index (TDI) Based Exchange Values

TDI RangeFull-Week Exchange Values

Studio 1BR 2BR 3BR 4BR

Peak140-150

2,250 3,000 4,500 6,000 7,000

High 115-135 1,750 2,750 4,000 5,000 6,000

Medium 90-110 1,500 2,250 3,000 4,000 5,000

Low 50-85 1,000 1,500 2,250 3,000 4,000

Using Vacation Club Points

Page 34: Overview of Interval Internationalimg.vacationclubsurvey.com/images/webinar/OwnerWebinar_IIExchange.pdf · Overview of Interval International (II) ... Reservation system Wait list

For more information visit IntervalWorld.com or contact Owner Services

Vacation Club Points Example