Overview of Hospitality Industry

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What Will You LearnSummary: From this presentation you will have a

complete overview of hospitality industry.

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The hospitality industry is not only about

providing foods or accommodation.

However every branch of hospitality industry

works for providing qualifying service to the

guests.

The hospitality industry comprises large area

among them hotel management is the broader

part.

Hospitality Industry

Hotel Management Hotel management is operated by

the hotel manager who executes

all those service that are needed to

perfectly operate a hotel.

There are several level of

management to enrich

administrative level which are

executed by the hotel manager.

Hotel Manager

Hotel managers are basically responsible for bringing

success.

The hotel managers run their establishments by

coordinating different sectors like housekeeping,

reservations, maintenance, front desk and marketing.

Hotel managers are also termed as hotelier, tourist

hotel manager, general manager, convention facility

manager.

Attributes of a Hotel Manager

Effective and good

administration.

Leadership quality.

Ability to influence other

person.

Strong initiative ability.

decision making ability etc.

Level of management

There are three level of management.

Such as:

Top hotel management

Middle level hotel management

Functional hotel management

Top Hotel Management

Top hotel management is headed by top

management or the hotel owners or the hotel

manager.

Top level manager give the corporate decisions

regarding the conduct and operations of the hotel

before forwarding it to the lower managers.

They also allocate resources that are needed by

the hotel to conduct its normal operations.

Middle Level Hotel Management

Middle level management receive directions

from the top management and interpret the

corporate missions and break them into

objectives and strategies that the mission could

be easily implemented.

They act as a link between ground or functional

level management and the top management of

the hotel.

Functional level of Hotel Management

The managers who work on the

ground or functional level

management and monitor the every

working progress in the hotel are

termed as functional managers.

They are responsible for ensuring

smooth operation with the right

skilled staff and the right number of

staff.

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