over 100 years of transportation - peoples services · 2012. 7. 3. · economic cycles. esop update...

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3rd Quarter 2015 SPOTLIGHT Over 100 Years Of Transportation & Warehousing Services! www.peoplesservices.com Central Warehouse Operations, Inc. Crown Warehousing & Logistics, Inc. P-C Sales & Service, Inc. Distribution Freight, Inc. Peoples Cartage, Inc. Quick Delivery Service, Inc. Terminal Warehouse, Inc. Total Distribution, Inc. Total Distribution Brokerage Services, Inc. A LETTER FROM THE PRESIDENT What a difference a year makes! As of September 15th, we have successfully acquired the assets of Style Crest Logistics, Inc., located in Fremont, Ohio. This acquisition adds approximately 50 associates, almost 100 trailers and 900,000 square feet in 8 warehouse facilities to our regional network. This brings the PSI system to 32 locations in six states and over 6,500,000 square feet. We are excited to have General Manager, Jeff Choquette and the entire team as part of our organization. We will be operating this as Total Distribution, Inc., or otherwise known as TDI-Fremont. Several main customers include Heinz, Bemis, Rexam, Whirlpool and Graham Packaging. This will greatly expand our food-grade service capacity which will make us less vulnerable to the manufacturing sector as food related businesses tend to be less sensitive to economic cycles. ESOP Update - We have already contributed $550,000 to our ESOP through the end of September (equal to all of last year) and we will be contributing another $150,000 during October. This means each eligible employee will receive close to 6% of their annual W-2 wages in their profit sharing plan for 2015. STRATEGIC PLAN UPDATE: Our Senior Management team met recently to update our strategic plan. During the coming year we will once again be working on three key areas including Human Resources, Information Technology & Strategic Selling. Human Resources – During the past year we have hired Tony Carozza as our HR Director, reviewed all our employee benefits – particularly our health care offerings, digitized and upgraded our HR Software, updated our Educational Assistance Program (see the article later in the newsletter), tracked our turnover to improve our hiring and mentoring processes, filed for Incumbent Workforce Training grant which will provide matching funds for professional staff training and received reductions in the fees from our ESOP Investment Manager. We are currently evaluating 401(k) options to make sure we are not paying any unnecessary or excessive fees. We will be sending out an employee engagement survey later this year. Information Technology - We have completed all remaining facilities to Synapse (Warehouse Management System). Tom McCreery has upgraded most the PCs and many RF scanners throughout the company. We have installed a back-up generator in Parkersburg capable of running the entire operation with Nitro next on the schedule. We have installed Smart Drive in almost 40 tractors and started using E-Logs. We hope to start using our new Gamma accounting software package next month. Strategic Selling – We have been meeting and exceeding our goals of increasing sales by 10% this year while maintaining profit margin. We have added the ALCOA Stores Warehouse (a new service) as well as added three other new facilities in Cleveland & Akron, Ohio & Saginaw, Michigan. While 2015 has been an exciting year we are already planning for bigger and better things in 2016. Thank you to all of you for what should be another record year for PSI! Respectfully yours, Douglas J. Sibila President/CEO

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Page 1: Over 100 Years Of Transportation - Peoples Services · 2012. 7. 3. · economic cycles. ESOP Update - We have already contributed $550,000 to our ESOP through the end of September

3rd Quarter 2015

SPOTLIGHT

Over 100 Years

Of Transportation

& Warehousing

Services!

www.peoplesservices.com

Central

Warehouse

Operations, Inc.

Crown

Warehousing &

Logistics, Inc.

P-C Sales &

Service, Inc.

Distribution

Freight, Inc.

Peoples

Cartage, Inc.

Quick

Delivery

Service, Inc.

Terminal

Warehouse, Inc.

Total

Distribution, Inc.

Total

Distribution

Brokerage

Services, Inc.

A LETTER FROM THE PRESIDENT

What a difference a year makes! As of September 15th, we have successfully acquired the assets of Style Crest Logistics, Inc., located in Fremont, Ohio. This acquisition adds approximately 50 associates, almost 100 trailers and 900,000 square feet in 8 warehouse facilities to our regional network. This brings the PSI system to 32 locations in six states and over 6,500,000 square feet. We are excited to have General Manager, Jeff Choquette and the entire team as part of our organization. We will be operating this as Total Distribution, Inc., or otherwise known as TDI-Fremont. Several main customers include Heinz, Bemis, Rexam, Whirlpool and Graham Packaging. This will greatly expand our food-grade service capacity which will make us less vulnerable to the manufacturing sector as food related businesses tend to be less sensitive to economic cycles.

ESOP Update - We have already contributed $550,000 to our ESOP through the end of September (equal to all of last year) and we will be contributing another $150,000 during October. This means each eligible employee will receive close to 6% of their annual W-2 wages in their profit sharing plan for 2015.

STRATEGIC PLAN UPDATE: Our Senior Management team met recently to update our strategic plan. During the coming year we will once again be working on three key areas including Human Resources, Information Technology & Strategic Selling.

Human Resources – During the past year we have hired Tony Carozza as our HR Director, reviewed all our employee benefits – particularly our health care offerings, digitized and upgraded our HR Software, updated our Educational Assistance Program (see the article later in the newsletter), tracked our turnover to improve our hiring and mentoring processes, filed for Incumbent Workforce Training grant which will provide matching funds for professional staff training and received reductions in the fees from our ESOP Investment Manager. We are currently evaluating 401(k) options to make sure we are not paying any unnecessary or excessive fees. We will be sending out an employee engagement survey later this year.

Information Technology - We have completed all remaining facilities to Synapse (Warehouse Management System). Tom McCreery has upgraded most the PCs and many RF scanners throughout the company. We have installed a back-up generator in Parkersburg capable of running the entire operation with Nitro next on the schedule. We have installed Smart Drive in almost 40 tractors and started using E-Logs. We hope to start using our new Gamma accounting software package next month.

Strategic Selling – We have been meeting and exceeding our goals of increasing sales by 10% this year while maintaining profit margin. We have added the ALCOA Stores Warehouse (a new service) as well as added three other new facilities in Cleveland & Akron, Ohio & Saginaw, Michigan.

While 2015 has been an exciting year we are already planning for bigger and better things in 2016. Thank you to all of you for what should be another record year for PSI!

Respectfully yours, Douglas J. Sibila President/CEO

Page 2: Over 100 Years Of Transportation - Peoples Services · 2012. 7. 3. · economic cycles. ESOP Update - We have already contributed $550,000 to our ESOP through the end of September

The 3rd

Quarter Has Been Busy!

The year is now 75% over and as I look back, we have tackled a lot of projects and growth for the company. I am sometimes surprised by how much we have accomplished but with a good team we have been able to handle the workload. Over the course of the year we have opened 3 new dedicated sites for customers which adds over 150,000 sq. ft. to the warehouse space we operate. New sites are in Cleveland and Akron, OH and Saginaw, MI. When we add the site in Charleston, SC we have four sites that did not exist a year ago. This is no small task to open new warehouses and it takes a lot of teamwork and commitment from the staffs to make it happen and run smoothly. In all cases, our customers are happy with the service and their decision to have us operate their facilities.

We have also competed a multi-year project to convert all of the sites, with the exception of Parkersburg, over to Synapse as the warehouse management system. Because of the tie in with our major client, installation of Synapse is not practical in Parkersburg at this time. But this gives us greater visibility to the activities of the operations, provides a consistent platform so we all speak the same IT language and we can move support around for operations without a major training expense. I really have to thank Candy Kline and all of those that helped with the conversions. They spent a lot of time away from home but it was also a chance for employees from different operations to see firsthand how individual sites operate.

We are continuing down the path of the Responsible Care Partnership program with the American Chemistry Council (ACC). Joe DeVirgilio along with his team are charged with having the company ready for an external audit in 2016. Like ISO, this is a major task and one that our clients have asked us to pursue. We’ve done a lot of work but much is yet to be completed.

There are lots of other projects with HR, Sales and Transportation that are in the works but I’d be remiss if I didn’t mention the acquisition of the former Style Crest Logistics. They were acquired on September 15

th. Jeff

Choquette and his team based in Fremont, OH have a good organization. Their model, values and stability fit well with our core beliefs. They bring about 50 additional employees into the fold along with 900,000 sq. ft. of warehouse space and 9 drivers. Their focus has been on food or food related clients which helps give us a better balance of markets we serve. I know we are all looking forward to great success with this acquisition.

None of this is possible if we did not do our jobs well. The only reason we exist is to provide services to our customers. If we don’t do our jobs well, someone else will replace us. This is why we continue to improve, change and evolve as an organization to meet the needs of the market. I thank every employee for their contribution. And even though we have completed a lot this year, I fully expect I will be able to recap a lot more changes and improvements at this time next year.

Bill Hanlon Chief Operating Officer

Business sustainability is defined as a process where companies manage their financial, social, and environmental risks. These three elements are referred to as profits, people, and planet. Peoples Services has always looked for ways to better their community, benefit the environment, and stay economically strong but has never had a sustainability plan. The goal of a sustainability plan is for Peoples Services to increase their resiliency so they can survive any type of challenge because we are intimately connected to healthy economic, social, and environmental systems. Businesses that operate under a sustainability plan create economic value and contribute to a healthy ecosystem and a strong community. As we enter into fourth quarter, let’s look back at the different groups we have helped to better our community:

•Akron Children’s Change Bandit •American Cancer Society •Boy Scouts of America •Coleman Memorial Concert •Haven of Rest •Help the Heal Festival which helps wounded warriors •Make-A-Wish Foundation •Marion Franklin Civic Association (Back to School Drive, Food Drive, Toys for Tots) •Massillon Fire Department •Mineral Wells Volunteer Fire Dept. •St. Judes Hospital •Wood County Solid Waste Authority’s Electronics Recycling Drive

Note: This list does not include every charity or community group Peoples Services supports.

Kate Livingstone Lean Engineering Manager

Page 3: Over 100 Years Of Transportation - Peoples Services · 2012. 7. 3. · economic cycles. ESOP Update - We have already contributed $550,000 to our ESOP through the end of September

2015 Employee Appreciation Dinner

We would like to have more employees attend our yearly dinner. If you have a suggestion or a new idea for more to attend please submit it to [email protected] or tell your supervisor and they can pass it on to us.

Glen Sutton, Steven Morell, Aric Bercham, Jacki Stracham, and Sheri McMichael, Employees of the Month in 2014. Each received a jacket that had their name and company logo embroidered on it during our Employee Appreciation Dinner in September 2015. We thank them for a job well done and for attending the dinner.

Jacki Stracham with Doug Sibila receiving her Employee of the Year 2014 certificate. Jacki does an outstanding job and we have received several compliments from customers. We appreciate her dedication and hard work! Jacki also received an award plaque and a $1,000 check!

Success is not just what you accomplish in your life, it is about what you inspire others to do. ~ Inspire Your Mind

Page 4: Over 100 Years Of Transportation - Peoples Services · 2012. 7. 3. · economic cycles. ESOP Update - We have already contributed $550,000 to our ESOP through the end of September

FACILITY NEWS

Synapse has arrived in Nitro!! The conversion began the week of August 10

th and as of this writing is ongoing. From

conversations with Candy and others, Nitro has gone more smoothly than most. That is scary from our point of view! But I would attribute that largely to the excellent guidance we have received from the crew that came in to help. Candy has been here through the duration plus the great people who rotated through, Debbie and Tom from Columbus, Pam and Justin from Marvo, Mike from Charlotte, Will from Norfolk and Tammy from Massillon. A side benefit of the teachings of the rotating folks, was getting to know them better and also what the different locations do and how they do them. While we are not proficient on Synapse yet, we are well on our way. Thanks so much to everyone for their assistance and knowledge. Also, thanks to the locations for letting us borrow them, it is always tough to be shorthanded at home when key people are pulled out to assist elsewhere.

Rick King, Nitro, WV

I started typing this while in Nitro my last week there for their conversion – the final warehouse conversion of the last 3 years. Nitro’s conversion was extremely different than the previous ones, because they already used RF AND license plates. We were able to export the inventory from Logimax and import it into Synapse, without having to touch every piece. Sounds like such a simpler process, doesn’t it? Believe me, simple was not part of the equation! The Nitro staff earns kudos for being able to make the switch so quickly, because they had to hit the ground running once inventory was transferred. The conversion to Synapse was a significant change for Nitro personnel, and though it was not without pain, they adapted and learned quite quickly. The Salem conversion was final at the end of June, with Jeff Jennings being very teachable. He became independent on Synapse so quickly, I didn’t think Nitro could exceed that…but given the differences in staffing and volume, they are tied for the quickest students during a conversion!! Once again, for those facilities that provided assistance for the conversions, not just this year, but also 2014 and 2013, I cannot say thank you enough. Without that help, the conversions would have been more challenging than they already were. Some of the conversions were easier than others and some were tougher, but ALL were educational. For those people that traveled to help, thank you for being willing to travel to other warehouses, both near and far. With Nitro, specifically, thanks to Tammy Steinman, Debbie Bush, Will Lowe, Justin Wolford, Mike McDaniel and Pam Frank. It also helped tremendously that Sharon Keith participated with the three conversions this year; her knowledge and time were extremely beneficial. To Columbus and to Tom Mullaney, I can’t say thank you near enough for the time Tom spent away from Columbus with the conversions! Last, but surely not least, thanks to Charlie Ramsey for holding down the Team Synapse fort!!! At Nitro, Ken Pugh gave me the picture included here that I wish I would have had to keep posted with me on each conversion! I know a lot of people’s survival skills have been tested through their respective conversion!

Candy Kline, Synapse Conversion

Hi Everyone, hope all is well. I wanted to send out a quick email saying thanks for doing an excellent job for us this year! Greg I want you to know Jay, Shelley, Dan and Matt have done a great job for us whether it was containers arriving, shipping of LTL and UPS, or any other request we made. They have accommodated our request with a “we will get it done attitude” which has made both mine and Jeremy’s life easier. I know sometimes our requests are short notice and it is awesome that we can rely on your team to get it handled on time and correctly. It has been a pleasure to work with them and looking forward to another crazy 2016. We really do appreciate everything you do for us. Let’s hope 2016 is even bigger. Greg please feel free to pass this along to anyone that you think needs to know what an awesome team you have at Peoples! Thanks again ~ New England Arbors

Rick King presenting Tom Moody with a Peoples

100 Year Anniversary polo shirt at his retirement.

Tom has been a longtime friend of TDI in Nitro,

WV since 1983, and retired from Dow in

September 2015.

Page 5: Over 100 Years Of Transportation - Peoples Services · 2012. 7. 3. · economic cycles. ESOP Update - We have already contributed $550,000 to our ESOP through the end of September

Just like the temperature outside, our customer storage space is falling. There has been a lot of changes since our last newsletter. We have hope for new inbounds from multiple customers that will help with our fluctuating inventory levels. In the meantime, we have been putting our free time into improving the building. By the end of September we completed painting the outside of the office building and will continue to paint offices inside. The only good news from open warehouse space is the available time to clean, scrub and restripe warehouse lines, which we have recently completed. Now we need new customers!

Pat Burke, Cleveland, OH

What a difference a quarter can make!

Hello again from Dayton. Since mid-2013 Dayton has averaged 45% capacity of its storage space being used by customers. That all changed in the 3

rd quarter of this

year. Dayton is now using 80% of our storage space and we expect to be full by mid-November. We have two customers that are primarily responsible for the increased usage but both are temporary projects through the end of the year. However, we have some very exciting potential customers with long-term projects that could be starting up just as the year is finishing out that will balance us out. We are looking forward to a strong finish to the year and starting 2016 out right!

Vince Sweet, Dayton, OH

2015 has brought with it record-breaking inventory levels in Columbus. Due to this we have expanded rapidly at our Lockbourne facility. We started the year with 57,600 sq. ft. and were storing on average between 2-3 million lbs. We have grown to 144,000 sq. ft. and are approaching 14 million lbs. of inventory. We also switched from aggregate inventory to using the RF scanners and placed an additional forklift there to handle the excess volume. Not only did our existing clients start ramping up production we also started doing business with two new clients at Lockbourne. This expansion has come quickly and as Benjamin Franklin stated, “Without continual growth and progress, such words as improvement, achievement, and success have no meaning.” The Columbus operations have been able to achieve substantial growth in 2015 and we hope to continue to improve our service to our clients as we finish out the year. Last but not least, in honor of National Truck Driver Appreciation Week, we would like to extend a special thanks not only to the drivers that are dispatched out of Columbus but also to all of the drivers companywide. Thank you!

Eric Borrell, Columbus, OH

The likelihood of hitting a deer is highest during October, November and December, with odds higher during the mating season in November. So please be careful!

The green leaves are turning To yellow, red and brown And when the wind comes Whistling by, they’ll all come sailing down.

Page 6: Over 100 Years Of Transportation - Peoples Services · 2012. 7. 3. · economic cycles. ESOP Update - We have already contributed $550,000 to our ESOP through the end of September

Saginaw has seen a slight slowdown with our summer stocks as the season comes to an end. One of our customers has increased their inventory to now include an additional building we are calling Dixie Hwy. The 52,000 sq. foot building is 97% occupied. Saginaw has had a few new dock shelters installed and planning to update our door number signage in the near future.

Jackie Wuolukka, Saginaw, MI

National Truck Driver Appreciation Week was September 13th – 19th and DFI wants to say thank you to all of the drivers throughout the company for all of their hard work. I would like to especially thank my DFI drivers Larry, Rod, Andy, Mark, Russell, Steve, Dick and Rick. Becki always says how we have such a great group of guys and I could not agree more. Marvo Drive put on an excellent cookout for all to enjoy but to really thank the drivers for all they do for us. Thanks Marvo the food was excellent. Finally, I just wanted to say welcome to our newest sister company Style Crest Logistics, Inc. Welcome to the family.

Ron DeMichael, Akron, OH

Go Browns!!!! Hello from Massillon, Ohio. First, I would like to take a minute to say thanks to Rick King and his staff for their hospitality during my visit to Nitro to help with their conversion to Synapse. It was a pleasure working with all of you and also with Candy, Tom Mullaney and Debbie Bush!

Massillon had the repairs completed on the rail spur and now the trains are moving like clockwork again. Duke and his crew did a wonderful job and were very accommodating to our railcar needs.

I would like to wish Chris Wolfert good luck in his transfer to Barberton. Kirk is getting a great worker and I am certain that they will do good things together. At the same time I want to welcome Mike Swineford back to Massillon. Mike transfers back to us from Canton and I am looking forward to working with him again.

Massillon packaged nearly 1.5 million pounds of plastic in the month of August and we haven’t slowed down. Our pallet racking is filled to capacity with even more floor storage being required.

Tammy Steinman, Massillon, OH

Massillon celebrated National Truck Driver Appreciation Week by passing out box lunches to all of our drivers and outside carriers as well. “Thank you” to all drivers!! Massillon continues to increase the number of drivers using E-logs (electronic driver logbook). We currently have 5 drivers completely paperless, 3 drivers running dual logs, and 4 more units to be installed by month end. Our goal is to have all Massillon drivers using E-logs by year end. You will also find a picture of our new Walinga transloading machine delivered Sept 21

st to help transload plastic pellets from railcars to tanks

and into our packaging area.

Tammy Steinman, Massillon, OH

Larry Harbaugh - Massillon Driver

Ken at Buckeye Polymers called to say how much he appreciated our driver Larry. Last week Larry was loading and Buckeye

was having problems with their loading pipe. Larry pitched in and helped alleviate the situation. Also, received a call from

Mike at Ravago to let us know how they appreciated Larry’s professionalism and he is always great to work with. Thank you

Larry for all your hard work and great customer service!

Joni Locke, Massillon, OH

Page 7: Over 100 Years Of Transportation - Peoples Services · 2012. 7. 3. · economic cycles. ESOP Update - We have already contributed $550,000 to our ESOP through the end of September

By owning up to your mistakes, you clear the air and send an important message about responsibility. So, when you make a mistake, admit it. It’s important to do this at the same time you realize it, while it is affecting people. Otherwise, it looks as if you’re just trying to shift the blame. Tell the involved party what, if anything, you can and will do to correct it. If the damage is irreversible, an apology is the only recourse, so apologize. Mistakes seldom go unnoticed. Besides, most of the energy spent trying to cover up just prolongs the misery and increases the pressure. When you do admit your errors, people develop respect for your integrity, honesty, and humanity. And they will be more likely to trust you in other matters.

Ohio University, College of Business Submitted by Ron Sibila

Eye in The Sky:

Over the last few years, the company has expanded camera system use in both warehousing and transportation environments. Many people are leery or skeptical of such surveillance, but my experience has been very positive and operationally beneficial. My first exposure to the camera systems was at our Alcoa distribution site on Gilchrist Rd. in Mogadore. We would occasionally have customers report pallets “missing” from truckload shipments. After internal dock checks, we were positive we loaded the items and it would be a “our word” versus “customer word”. Customers are always right, right? Not always. We would retrieve the video footage showing the number of pallets being loaded and we would look in the WMS to see how/when each pallet was scanned onto the trailer. Inevitably, we would invite Alcoa management to review the footage showing all the pallets loaded. Armed with such insight, customers would be contacted and then find the “missing” freight in their building. Without the camera system to prove our professional service, we would have had issues. From an employee perspective, employees count on us to be consistent and fair. All of us know who certain policy abusers are. You can name them. One day I had someone claim that employee X left the building without clocking out and he was gone to the store for 45 minutes. After checking the timekeeping system, there was no punch out. Now it’s one person’s word against another. Roll the footage. The camera system showed the person leave the building, get in their car and drive off to return 45 minutes later. In other cases of unreported damages, roll the footage. In cases of reported damage but conflicting cause, roll the footage. In cases of injury, roll the footage. In cases of abusive smoke breaks, etc. One weekend morning, a supervisor wondered why productivity was low for the day. Turned out several people, including the coordinator, were sitting outside for over 45 minutes shooting the breeze at the picnic table. How many of us know of people late for work who conveniently “forget to clock in” and want the supervisor to enter an on-time punch? Check the cameras to see when they arrived. The cameras in the trucks have proven driver innocence many times in accident investigations. The camera footage lends itself well to training and education on what can happen in the workplace, both on the road and in the warehouse. Cameras capture the issues that need addressed. If I am a rule abiding employee and I see and hear of others less honest or less committed, I would want management to have the tools necessary to deal with the liars/slackers/abusers. We aren’t here to have “gotcha” moments with the camera systems. The cameras are to help prove what happens, when, why, who, etc. The cameras help professional organizations and professional people. Those who engage in workplace abuses are the ones who should dislike the change in times and technologies. Poor performers don’t like accountability. Exceptional performers should have no concerns whatsoever about surveillance systems. Management needs to behave in a professional manner and maintain the trust of those counting on us to do the right things with the camera systems. Since cameras capture and preserve glimpses of reality, I am reminded of author Stephanie Klein’s quote “Tell the truth, or someone will tell it for you.”

Gregory J. Hughes Vice President of Operations

I met with our customer and they wanted a “throughput” improvement during the summer push. We were consistently in the high 80% but needed to improve. The team here came up with a three person night crew to get us ahead for the next day orders. This has changed “throughput” numbers to about 95% and has dropped our 2

nd shift overtime drastically! Our

team hopes everyone had a good summer and are enjoying these few last nice days because it will be gone soon.

And since its College Football season finally, Go Noles! Dan Peterson, Akron, OH

(Unacceptable to the President—Go Irish!!)

Page 8: Over 100 Years Of Transportation - Peoples Services · 2012. 7. 3. · economic cycles. ESOP Update - We have already contributed $550,000 to our ESOP through the end of September

Midland has been successful at maintaining a

profit every month so far in 2015. We have had a

few clients decrease the amount of inventory.

However we have been able to fill in the gaps with

growth from other existing clients as well as a few

new clients in the works. Although we are still

experiencing beautiful weather, we are already

starting to prepare for cold weather and getting

our snow plow contract and contacts up to date.

We are finalizing the contract to have the

breakroom and bathrooms installed along with the

addition to the shipping office in the back of the

warehouse. Looking forward to sending pictures

in the next newsletter of the finished project.

Lisa Eickmeyer, Midland, MI

Canton has had a busy quarter with a growing customer base. We are thrilled by this growth as it means more opportunity for PSI. We spent some time this summer having parts of the building painted and gave our front signage a facelift to bring that final bit of nice to the front yard.

Jonathan Rettman, Canton, OH

The last few months we have completed our staff with the additions of Robb in June (warehouse/driver) and Wanda in July (CSR, receiving, etc.) We've spent time tidying up/cleaning/organizing our warehouse to make it more efficient and easier to find things. We have started our official cycle count program (after a few practice runs, and look forward to rectifying any discrepancies with our Alcoa contact.) Lastly, since we are still fairly new to this facility (started on March 1st,) we have spent time getting to know all of the Alcoa site contacts (supervisors, planners and anyone who places requisitions for items that we bring to their facility.) We have made great strides in establishing and building relationships with our contacts and getting them to trust that we get the products that they need to the correct spot(s) in a timely fashion.

Justin Nisly, Brooklyn Heights, OH

Front wall area - this used to have a lot of old and large obsolete parts. Those parts were moved to the back of the warehouse where they are accessible, but out of the way.

New oil area - this area used to hold green shelves with products on them (as seen in the picture along the wall.) We consolidated all of those parts onto other shelves in the warehouse (we had quite a bit of empty space on the other shelves.) Moving the products off these shelves allowed us to move all the oil up front (this is a win for us as the oil is a more frequently used item and makes it much more efficient and organized for us when we need to pull drums/totes of oil.)

Staging area - this used to be the home for a lot of old and obsolete parts and large bricks (that do not get used very often) that took up a lot of space. We consolidated the old parts and moved them to the back of the warehouse and moved the bricks to another part of the warehouse, which freed up this space to stage our incoming freight (as seen in the photo - those are large crane parts which just arrived this morning and we'll be taking over to our customer later today.) Old staging area - this is what

the staging area used to look like.

Page 9: Over 100 Years Of Transportation - Peoples Services · 2012. 7. 3. · economic cycles. ESOP Update - We have already contributed $550,000 to our ESOP through the end of September

All is well in Navarre. One of our larger customers had another successful season, with a total of 76 contain-ers delivered to make it the largest single receiving year to date! Thanks to our sales team for filling a few voids in the warehouse with a couple of new custom-ers. During the summer months we made the time to to brighten storage lines, interior walls, truck lane lines and exterior stair handrails with fresh paint. Wishing a great fall season to everyone!

Jay Kreiger, Navarre, OH

Navarre, OH I wanted to provide visibility to some actions taken by Shelley Smeyres at People’s Cartage today regarding an outbound order on CP 2504391. Shelley is really great about reaching out when there is confusing or missing information regarding an order. In this case, she merely remembered that a CS individual had called her in regards to an outbound order. It was past Cartage cutoff time for same day orders. The order had accidentally gone on credit hold and because Shelley reached out the CS individual was able to get this off credit hold and shipped out as soon as it could be. Shelley remembered the call on top of all the WHiboard issues we’ve been experienc-ing this week! Fantastic Job! Thank you!

Molly Rolstad, CHEMPOINT.COM

The good news is Marvo continues to be very full. The bad news is that we’re VERY full. This is especially true of the hazardous materials rooms. Earlier this year we began converting space in the back of building 1 to handle hazardous materials. In 2008, we constructed a 28,000 sq. ft. addition to building 1. Since that time, the building was fully occupied by one customer. We were notified late last year they would be moving all of the material out of Akron. We began to make plans to convert the space and earlier this year received approval to convert 18,800 sq. ft., the maximum allowable for the building. Construction began earlier this summer and was completed in September. It has now been blessed by all the local authorities. It won’t look like the picture for long. We’re not done yet. We also invested in some double deep racks this summer to expand our carbon black and cold room capacities. We picked up over 400 additional pallet spaces in carbon black and another 120 spaces in the cold room. In spite of the confines of our many 4 walls, we continue to find ways to grow with our customers. Stay tuned for 2016!

Mike Costello, Akron, OH

As we approach the end of the third quarter, wheels have remained plentiful. Our business has been steady, meanwhile our customer continues to build inventory. We are currently operating two facilities on Gilchrist Road and possibly expanding again. Currently we are operating at 30 percent above the capacity of this facility which has been challenging. Our employees have really stepped up to the challenges as we continue to grow with our customer’s needs. We have also added a few people to our office and warehouse staff. Our most recent additions include Brittney Miles, Bradley Michael Jr, Jeremy Abels, Tami Christoff, Richard Wagner, Justin Moore, Ted Edman, and Brendan Swain, recently promoted to supervisor.

Steve Little, Akron, OH

Marvo Dr., Akron, OH - Elise Pereira Elise, you did a fantastic job monitoring this entire shipment, which was a mess and out of the norm. I want to thank you so much for your efforts in getting this shipment out on time for us. You didn't miss one deadline we placed on you and everything was 'rush, rush', too, which made this shipment even more difficult. Your communication was great, by the way. Thanks for all the emails, pictures, etc. Fantastic job.

Mike - And a big thank you to YOU and your warehouse staff, too. I know that you and the folks in the ware-house all had a hand in getting this order repackaged, loaded, and out the door. We really appreciate all your help, cooperation and 'can do' attitude to help us get this order shipped in June. WELL DONE & THANK YOU!!

Karen Figenshu, Chevron Lummus Global

Page 10: Over 100 Years Of Transportation - Peoples Services · 2012. 7. 3. · economic cycles. ESOP Update - We have already contributed $550,000 to our ESOP through the end of September

L to R: Enric Torras, Lidia Sundberg, Greg Smith, and Tom Wood.

Enric is the third generation owner of Minerals I Derivats, S.A. and traveled from Spain. Lidia is the Purchasing Coordinator and Tom is the R&D Technical Manager both from FAIST-ChemTec, Inc. Greg is a Business Development Manager of Total Distribution, Inc.

Both companies are two of our newest customers who visited with us in July for a 120 day business review. Minerals I Derivats is shipping hollow ceramic spheres in supersacks to TDI where we transload the product into a bulk tanker for delivery to FAIST-ChemTec located in Gastonia, NC. TDI has performed other services for FAIST-ChemTec and looking forward to additional opportunities with both companies in the future.

Greg Smith, Charlotte, NC

Another satisfied customer ~ Greg Hughes.

This beautiful flower bed was grown using

Plantblast Growth Formula.

“Knock on wood” we are very pleased to report that we are approaching one year with no lost time accidents at Peoples-Parkersburg and four years at Crown-Belpre. Hopefully, with continued focus in this area, we will see this trend continue for many more years.

As a testament to the daily efforts of our staff, the Parkersburg and Vienna locations recently completed an inventory audit. Only a few minor discrepancies were noted and our customer commended the work done by everyone to make this a success. Thank you to everyone who handles this product!

James Morgan, Parkersburg, WV

It has been a long, hot, busy summer; business is up over last year and we have completed two major projects. Our first project was the sprinkler system replacement upgrading the piping, heads and adding a backflow preventer outside the building. Our second project was the replacement of the 150,000 sq. ft. roof. All of the skylights were removed and replaced with steel decking. So far no leaks from either project. We are looking forward to a productive and prosperous rest of the year. I would also like to thank Will Lowe for all his efforts with the Synapse conversions in both Charlotte and Nitro.

John Schrecongost, Norfolk, VA.

2015 Annual Golf Outing Winners L to R - Tyler Kennedy, Mark Schramm,

Scott Hysell and John Denison

Mike and Jack Costello … proof of why we work in distribution rather than on the PGA Tour!

Halloween Costume Contest - Friday October 30th 1st, 2nd and 3rd prizes will be awarded!

Page 11: Over 100 Years Of Transportation - Peoples Services · 2012. 7. 3. · economic cycles. ESOP Update - We have already contributed $550,000 to our ESOP through the end of September

Educational Assistance Program

Peoples Services, Inc., inclusive of its subsidiaries, has adopted an Educational Assistance Program (EAP) for the mutual benefit of the Company and its employees. This program will allow an eligible employee to apply for reimbursement, up to $5,250 annually, with a maximum of $21,000 during an employee’s career. This reimbursement is not taxable as income to the employee, as long as he/she remains in our employ for at least 2 years from the date of graduation from the course(s). The course(s) must be from an accredited post-secondary school and relate to the business functions performed at the Company, relevant to the employee’s current job assignment or in professions utilized within the Company. Requests must be made in writing, by completing the Company’s Application for Educational Assistance form. Approval of the Application submitted to the Company must be granted prior to the start of the class(es). Since this is a new program, we are making it retroactive to January 1, 2015. Anyone who has completed a course or courses during 2015, and feels that he/she meets the remaining criteria in the EAP, may make a one-time application for reimbursement, subject to approval by the Company, without meeting the requirement of applying prior to the class(es) being taken. Until such time as the Unions grant a waiver, employees covered by a Collective Bargaining Agreement (CBA) are not eligible to participate in the program, as language in the CBAs prevents “extra contract agreements”. For more information, contact [email protected] .

As part of our commitment to safety, PCI requested a DOT inspection with a Q&A during our August drivers safety meeting. Ohio State Troopers Sargent Garcia Rivera and Inspector Richard Bell volunteered their time to meet with us and demonstrated a level one inspection on a 53’ flatbed loaded with United Architectural Materials. More than 18 drivers and support personnel listened to Inspector Bell’s thorough explanation of what he was checking for and why from front to back of the truck, as well as the importance of post trip inspections.

Page 12: Over 100 Years Of Transportation - Peoples Services · 2012. 7. 3. · economic cycles. ESOP Update - We have already contributed $550,000 to our ESOP through the end of September

Your ultimate cold and flu survival tips … Each year, the typical adult can expect to contract two or three colds, according to the Centers for Disease Control and Prevention. Skip the annual flu vaccine and you set yourself up for a bout of that as well. But it doesn't have to be this way! Aside from good hand washing (with soap, for at least 20 seconds), "there's a lot you can do to drastically cut your risk of getting sick," says Holly Phillips, MD, a general internist in New York City. "And even if you do catch a bug, you may be able to cut short the duration of your illness." Arm yourself with these tips from the experts, and make this cold and flu season your healthiest yet. Eat yogurt for breakfast - The same live cultures that help ease digestive distress can help stave off a cold. A 2011 study backs this up: Scientists found that people who consumed probiotics via supplements or fermented foods (think yogurt, kefir and kimchi) had 12 percent fewer upper respiratory infections. Crack open a window - Spending the day in a stuffy room with anyone who's under the weather raises your risk of catching a bug. Letting a little fresh air circulate keeps airborne viral particles on the move, making them harder to pick up. Have some mushrooms - New research published in the Journal of the American College of Nutrition offered evidence of their immune-boosting powers. People who ate a cooked shiitake mush-room daily for a month showed higher numbers of T cells and less inflammation.

Turn away from sneezers - Sure, you hate to be rude, but moving out of firing range is crucial. Germs carried in sneeze particles can travel 20 feet! If a stranger next to you begins achooing or coughing, excuse yourself and scoot to another seat. All you need to say: "I'm sorry—I always catch colds really easily."

Quit touching your lips - You might as well lick a restroom door (ick)."Not touching your face greatly cuts your odds of getting sick. But that's easier said than done: The average person puts a hand on her mouth or nose more than three times an hour. Score regular sleep - Take advantage of longer nights and log enough shut -eye. A study published in the Archives of Internal Medicine found that subjects who slept for fewer than seven hours were nearly three times as susceptible to colds as people who slept for at least eight hours.

Load up on liquids - "Fluids help thin out the mucus that your body makes when you're sick. And when that germ-filled mucus is thinner, it's easier to clear out of your system.

Switch on a humidifier - Dry indoor air makes a sore throat and wicked cough even worse. A humidifier helps these symptoms become more bearable by filling the air you breathe with moisture. Gargle with warm salt water - Your mom was right: This really does work. Salt helps kill pathogens. What's more, coating your throat with a salt solution (1/2 teaspoon of salt in a cup of warm water) will ease inflammation and loosen mucus, which helps flush out germs. Have a spoonful of honey - Honey is believed to be antimicrobial, and its thick, syrupy con-sistency coats and soothes an irritated throat. Reach for a popsicle - Throat so sore that it hurts to swallow? Sucking on an icy treat should offer tem-porary relief by numbing the area. Heat up chicken soup - This classic comfort food is a multitasker: "The steam helps open stuffed -up

nasal passages, and the salty broth can soothe a sore throat. But that's not all. Research pub-lished in the journal Chest found that chicken soup has properties that slow the movement of infection-fighting white blood cells; when they move more slowly, they spend more time in the areas of the body that need them most.

Page 13: Over 100 Years Of Transportation - Peoples Services · 2012. 7. 3. · economic cycles. ESOP Update - We have already contributed $550,000 to our ESOP through the end of September

2015- 3rd

and 4th

Quarter Anniversary Milestones

5 and 10 Years of Service

Cross Scott 7/19/2010 QDS- Nitro 5 yrs

Mundy Silas 8/3/2010 TDI- Nitro 5 yrs

Wolfert Christian 8/16/2010 TDI- Barberton 5 yrs

Parcell Brian 8/30/2010 TWI- Marvo 5 yrs

Carpenter Kim 9/13/2010 TWI- Marvo 5 yrs

Stamp Nate 9/27/2010 TWI- Gilchrist 5 yrs

Blanton Lyn 9/27/2010 TWI- Columbus 5 yrs

Livingstone Kate 10/25/2010 PSI- Canton 5 yrs

Frank Pam 10/25/2010 TWI- Marvo 5 yrs

Stracham John 11/9/2010 TDI- Charlotte 5 yrs

Stokes Mike 12/6/2010 TWI- Simpsonville 5 yrs

Snyder John 12/20/2010 TWI- Marvo 5 yrs

Bowser Craig 12/20/2010 TWI- Marvo 5 yrs

Cannon Ken 9/1/2005 TWI- Simpsonville 10 yrs

Franklin Michael 9/1/2005 TWI- Simpsonville 10 yrs

Huff Barry 9/1/2005 TWI- Simpsonville 10 yrs

Myers Steve 9/1/2005 TWI- Simpsonville 10 yrs

Poore Debbie 9/1/2005 TWI- Simpsonville 10 yrs

Sims Curtis 9/1/2005 TWI- Simpsonville 10 yrs

McCreery Tom 10/31/2005 PSI- Canton 10 yrs

15 and 20 Years of Service

Smeyres Shelley 10/11/2000 PCI- Navarre 15 yrs

Miller Tammy 10/31/2000 PCI- Massillon 15 yrs

Thompson Ray 8/9/1995 QDS- Nitro 20 yrs

Hynes Mitch 9/18/1995 CWO- Saginaw 20 yrs

Conner Chris 10/2/1995 PCI- Massillon 20 yrs

21 or More Years of Service

Bonk Jayne 8/1/1994 TDI- Canton 21 yrs

Small Marvin 8/29/1994 PCI- Parkersburg 21 yrs

Baloch James 10/19/1994 QDS- Nitro 21 yrs

Noel Tom 7/22/1993 TWI- Marvo 22 yrs

Keith Sharon 11/1/1993 PSI- Parkersburg 22 yrs

Locke Joni 12/21/1993 PSI- Massillon 22 yrs

Weigand Janice 10/12/1992 PSI- Canton 23 yrs

Sibila Mike 8/5/1991 PSI- Canton 24 yrs

Keen Tim 8/19/1989 TDI- Nitro 26 yrs

McGarr Ron 11/1/1989 TWI- Marvo 26 yrs

Goson Debbie 11/14/1989 TWI- Marvo 26 yrs

Butler Tony 7/20/1988 TWI- Gilchrist 27 yrs

Loftis Bob 8/1/1988 TDI- Nitro 27 yrs

Lovejoy Ed 9/12/1987 TDI- Nitro 28 yrs

Page 14: Over 100 Years Of Transportation - Peoples Services · 2012. 7. 3. · economic cycles. ESOP Update - We have already contributed $550,000 to our ESOP through the end of September

2015- 3rd

and 4th

Quarter Anniversary Milestones

30 or More Years of Service

Williams Robert 8/27/1985 PCI- Parkersburg 30 yrs

Pugh Kim 12/16/1985 TDI- Nitro 30 yrs

Stemple Dan 8/15/1983 PSI- Parkersburg 32 yrs

File Ron 9/14/1983 PCI- Parkersburg 32 yrs

Knight Bob 10/9/1982 Publix- Parkersburg 33 yrs

Hodgson Kirk 10/9/1982 PCS - Barberton 33 yrs

Wardin Ron 8/2/1976 CWO- Saginaw 39 yrs

Kelley Larry 11/15/1976 PSI- Canton 39 yrs

Healthy Halloween Snack Ideas Witches Broom Snacks—All you need is string cheese, pretzel sticks and chives.

Monster Teeth - Apple slices (soak them in cold

lemon water), peanut butter and marshmallows

or yogurt raisins.

Mini Spider Sandwiches - Cut out

the spider bodies and add spread.

Decorate with pretzel sticks or carrot

strips and add raisons for the eyes.

Celery Mummies - Garden vegetable cream cheese

and deli meat. Pipe the cream cheese on for a cleaner

look, and then cut your deli meat into small strips

and place them in a criss-cross pattern. Use raisins or

dried cranberries for the eyes.