outsourcing of it services, robert trnovec
DESCRIPTION
Oracle Business Forum, 3. March 2011, Slovenia At Oracle Business Forum in Slovenia, Robert Trnovec, S&T Group Outsourcing Director, spoke about new role of CIO's and introduced possibilities that change of IT paradigm is bringing them. Interview with Robert Trnovec, S&T Group Outsourcing Direktor http://issuu.com/sntslovenija/docs/outsourcing_interview_with_robert_trnovec Success stories http://issuu.com/sntslovenija/docs/outsourcing_success_stories Photo gallery http://ecetera.smugmug.com/photos/swfpopup.mg?AlbumID=17030766&AlbumKey=MgKtz7TRANSCRIPT
Outsourcing of IT servicesOracle Business Forum, 3. March 2011, Slovenia
Robert Trnovec, S&T Slovenija
Agenda
1 Paradigm Shift
2 Smart Outsourcing Strategies
3 New Posibilities
Paradigm Shift1
How IT is consumed?
Internet development IT providers role
OLD
IT CENTRIC
BUY TO CONSUME
HW+SW+SERVICES (insurance)
Selling equipment
Implementing SW
Maintaining
Content
Commerce
NEW
LOB CENTRIC
PAY AS YOU GO
IMPROVEMENT OF BUSINESS PROCESSES
Providing Cloud infrastructure
Providing business improvements beyond customers imagination
People
Things
Why IT Outsourcing?
Paradigm Shift
Smart Outsourcing Strategies2
Management
IT manager
Providers with:• Highest quality of
service• Appropriate price• Highest speed
Why IT Outsourcing?
Smart Outsourcing Strategies
IT Outsourcing providers are becoming key in operating IT!
Business goals and expectations
Business – IT allignmentWHY?
IT solutionsWHAT AND HOW?
New Posibilities3
Company with 2000 employees
Operating in 15 countries
IT has grown with the company and was never consolidated
IT costs need to be reduced
Why IT Outsourcing?
Case Study
Current state1. 2 datacenters and sets of
infrastructure
2. Datacenter operations services provided by many teams
3. 11,5 FTE needed to operate the datacenters
Why IT Outsourcing?
Consolidation of datacenter operations services
North
South
SK4
SI7
PL0,5
EXC4ALL
OCS4ALL
AD
Portal4ALL
Antivirus
NetSec
Datacenter
BlackBerry
d.OS support
team7
IDC-I7
SK4
SI7
PL0,5
S&T
Why IT Outsourcing?
Consolidation of datacenter operations services
Savings
-160 k€1.year
North
South
EXC4ALL
OCS4ALL
AD
Portal4ALL
Antivirus
NetSec
Datacenter
BlackBerry
Infrastructure consolidation1Team consolidation2Operations provided from IDC-I3
Why IT Outsourcing?
Consolidation of end user support
Current state• End user support provided by
local IT people. No common processes.
• 27 FTE needed to provide the services
D-A-CH11 FTE
SI1,5
PL1,8
CZ1,8
SRB1
HQ1,8
HU
Other countries
Future state• Central HelpDesk – 3 FTE• Most services delivered remotely• Local support team ~11 FTE• 250 users/local support engineer
Why IT Outsourcing?
Consolidation of end user support
D-A-CH SI
PL
CZ
SRB
HQ
Software updates2nd level support
PC backupStandardizationBest practices
CRO
Other countries
Central HelpDesk
Savings
-350 k€1.year
Why IT Outsourcing?
Summary
Technology is today offering new ways of delivering IT services. Business – IT allignment and
IT strategy are key tasks of IT managers.
IT Services can be provided from the cloud that provides the right level of quality, price and speed.