out of school time part ii: quality improvement systems: panel on city and state models. gina...
TRANSCRIPT
Out of School Time Part II: Quality Improvement Systems: Panel on City and State Models.
Gina Gallo-Asheville, NC,Candy Markman - Nashville, TNErica Mullen - Seattle, WA Facilitator-Nikki HaleApril 17, 2012
#readyby21
Agenda
• Welcome• Weikart Center Reach• An emerging framework of best
practice-from the “Wallace Guide for Quality Improvement System” (a work in progress)
• Panel • Questions• Closing thoughts
Weikart Center Reach in 2011
Poin
t of
Serv
ice
Setti
ngO
rgan
izati
on
Setti
ngPo
licy
Setti
ng
>17,030 StaffEstimate based on mean of 6.5
staff per site in YPQI Study Sample
70 Networks/Systems
>222,700 Child & YouthEstimate based on mean daily attendance of 85
youth per day in YPQI Study Sample
>2620 Sites
l
National Organizations:
Light Green- full-state implementation
Dark Green- place-based implementation
Gold- full-state + place-based
YPQI Quality Improvement Systems Across the Country
Performance Metrics: PQA, Lead Indicators
Team-based Planning with Data
Performance Feedback: Instr Coaching
Training for Front Line
Site Level
System Level
T&TA Model•Youth Work Mgmt - Quality Assessment (6hr) - Plan w/ Data (6hr) - Instruction Coach (6hr)•Youth Work Methods -12 Live modules (2hr/) -12 Online supp. (.5hr/)•TA/Coaching - Site Mgr Check-in (6hr) - Grantee Intensive (36hr)
•Time Per Site to Implement - YPQI Study: 72 hours (1 manager and 2 staff)
•Cost of T&TA Per Site to Fully Implement in Pilot Year - YPQI Study:
$333/staff member$3,028/site
- State 21st CCLC: ~$3,000/site (<25 sites ) Out years are less
QIS Supports: YPQI
Information System(s)
Guidelines and
Incentives for
participation
Shared Definition of Quality
Continuous Improvement
process
Lead Organization
Engaged Stakeholders
Common Component And Characteristics of an Effective QIS
Engage and Plan Design and Build Adjust and Sustain
3 Broad Stages for Developing an Effective QIS
system
Gina Gallo
• Youth Success Manager at United Way of Asheville and Buncombe County
• Utilizing the Developmental Assets Profile within your QIS/YPQI
• [email protected]/828-239-1155
Laying the Foundation
• Fall 2010 – 9 sites at 7 different agencies
• Mayoral support with program recruitment and co-hosting events
• Building relationships with program level and agency administrative staff
• Long term commitment to continuous program improvement from United Way
Building Up
• Utilize programs that are highly committed to the process to recruit new organizations
• Creation of a professional development system for youth development workers
• A growing community-wide interest in developmental assets spearheaded by multiple agencies
Sustainability
• YPQA shows improvements in program quality, DAP shows improvements in assets reported = deeper commitment
• Implementing MOU/MOAs in 2012-2013 to ensure everyone plays their part
• A willingness to tailor our quality improvement work to program requests and needs
Challenges
• Turnover of program staff requires additional trainings
• Small number of programs serving middle school students in Buncombe County
• Need for additional assessors to prevent burnout
Candy Markman
• Planning Director, Afterschool Initiatives at the Mayor’s Office and NAZA
• Nashville, TN
• Body Text
Quality Standards• Based on national
research• Based on national and
state examples• Informed by Nashville
experience
Quality Indicators• Reflects best practice
and Principles of PYD • Aligned with other
funders• With community input
Assessment Strategies• Reflects Nashville's standards and
indicators • Informed by High/Scope and the
Search Institute • External and self assessment
elements• Informed by student input and
feedbackTracking Tool
• Participation and retention data from schools and programs
• Tied to School's key indicators: school attendance, behavior, academic achievement
Capacity Building• Training tied to standards and
indicators• Staff, board, and volunteer
training opportunities tied to assessment results
• All NAZA partners participate in QIC and show improvement
Improvement Efforts• Offer QIC elements to
Nashville Youth Coalition and wider community
• Create links between school day and out-of-school time Program Quality
Improvement Cycle:
Nashville’s Plan
15
Quality Standards• Non-profit & public providers convened (early 2009)• 25 adopted set of principles (4/09)• NAZA standards adopted & embedded into RFP (11/09)
Quality Indicators• sub-set of indicators must be met
before provider can apply to NAZA (mid 2010)
• Other Metro departments embed standards (2010)
• Metro Arts Commission creates new afterschool arts category with new principles and standards (2011)
Assessment Strategies• Adopted 2 surveys as assessment tools
(12/09) • Independent external evaluations
conducted by Weikart annually• YPQA surveys & feedback are ongoing
(Programming, Relationships, Environment, Staffing, Administration)
• Assessment results influence program improvement AND NAZA level improvements
Tracking Tool• Schools & Metro partner to integrate NAZA data with
Schools student data.• Plans in place to refine data reports on NAZA participants
to track & analyze.
Capacity Building• NAZA Quality Improvement Coordinator manages
training and assessments (8/10)• Full YPQI participation required by provider contract• Trainings adapted for volunteers and boards• 25 certified coach/assesors conduct external
assessments and support improvement• Youthworker Certifications available through NYC (7/12)
Improvement Efforts• NAZA workshops open at no cost: 72 agencies have
sent over 1100 staff & board members since 2010• Collaboration with local YMCA on marketing and use
of training space• Collaboration with Nashville public schools to provide
NAZA partners with additional math and reading academic support training (spring 2011)
Nashville’s Action Steps & Where We Are Today
Erica Mullen
• Associate Executive Director• YMCA of Greater Seattle• Program Quality Initiative- Taking it
to scale• [email protected]
PQA in the YMCA of Greater Seattle
• YPQA pilot in 2009 – 1 site• YPQA in Teen programs 2010 – 24
sites and programs• SAPQA in 2011 – 42 school age sites• CPQA in 2011 – 43 day camps and 2
overnight camps• Next stop…Swim, Sports and Play –
20,000 + participants
Seattle YMCA Engage and Plan
• Identify a small group of stakeholders - get them on board and understanding the process
• Identify early adopters and who might be slower to embrace the process
• Gain support from multiple levels of leadership
• Think long term in the initial planning
Seattle YMCA Design and Build
• Do a dry run – practice the process• Think about issues of flexibility and
fidelity when developing the process.• Be clear and specific with
expectations• Dedicate enough time to the process• Think about staff time and resources
Seattle YMCA Adjust and Sustain
• Ask and listen to multiple levels of staff, get their feedback, leaders must participate in the process
• Identify people who can be future trainers/leaders
• Internal resources/expertise to aid sustainability
• Integrate into other systems• Identify the group that will continue to
drive and refine the process• Executive Directors becoming “Data
Coaches”
Seattle YMCA Challenges and Adjustments
• Needed to address – Why did we pick PQA? Is it just the “new thing”? How does this connect with Assets and other frameworks we have adopted in the past?
• Quick growth• Staff changes/turnover – continuous training
process• Timing throughout the year• Integrating into multiple systems, program
survey data, professional development systems, staff training
Thank you!
For more information about building your QIS, contact Joe Bertoletti, [email protected] or 734-714-2522