our vision creating opportunities for a world class student life our mission improve your...
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Our visionCreating opportunities for a world class student life
Our mission
Improve your educational and wider university experienceAdvise and listen through clear channels of communicationCampaign on issues that are important to youHelp you to develop your hobbies and interestsProvide the space you need to carry out your activitiesCreate a great social life and make university more funHelp to grow tomorrow’s leaders
Our values
Student focus
Diversity
Quality
services
Making a
difference
Collaboration
Accountability
Pragmatism
Fun
Welcome to UBUJuly 20th 2011
Introduction
• Who are you?• What do you want out of this
session?• What keeps you awake at night?
Introduction
• Who we are• Where we were 18 months ago• How the journey has been for us
individually• What kept us awake at night
• Scott Farmer- Head of Membership Services ( Is she sinking?)• Linda Keeble- Head of Finance ( I think I’ve managed to keep
her afloat)• Sam Budd- Chief Executive ( Land Ahoy!)
performance
framework
VISION VALUES
STRATEGIC DIRECTIONmembers uni services finance
UBU Survey
Member
Engagement
NSSCritical
Friends
The UBU
2010 Plan
what are
we doing
everyday?
objective s
how do we know we’re going in the right direction?
KPIs
how do we know we’re doing the right thingeveryday?
PIs
MEETING MEMBERS’ EXPECTATIONS
Performance Framework
Strategic
Business Plan
Personal Assessment Review
Journey
Understanding our members
Reshape our services through a programme of
continuous improvement
Financialsustainability
Add tangible value to the Bristol
University experience
BristolUniversityStudents
Raising our profile with members and stakeholdersReaching out to the membership
Measuring the impact of what we do
Raising our profile with members and stakeholdersReaching out to the membership
Measuring the impact of what we do
Understanding who our members are and what they need
In 2010 we set out to:• Survey our membership and set the direction for
a 21st Century Bristol Students’ Union• Ensure we both represent the needs of and
provide services that are relevant to our diverse student membership
• Establish a charter outlining what we promise to do for our members in response to their need
Ensure that UBU adds value to the Bristol University experience
• Develop a strategic relationship with the University, working in partnership to improve the experience of our students
• Identify opportunities for providing services or enhancements to the University core offer in order to benefit the students
• Provide high quality services that provide ‘life changing’ experiences for students
Reshape our services with member need as the focus
• Establish a demand led culture through process review within a quality framework based on continuous improvement
• Take a leading role in the refurbishment of the building
• Maximise benefits to our members through commissioning and partnership working
Financial Sustainability
• Provide Trustees and Managers with accurate, timely and relevant financial information
• Introduce a robust performance and business planning framework
• Develop income generation and fundraising strategy
• Develop strategic relationship with University Campaigns and Alumni department
Summary of the UBU journey 2010
We will learn more about who our members are and what they need and want.
We will develop new ways of working so that we create an organisation that helps our members, the students of Bristol University, to help themselves to a world class student experience.
Performance FrameworkTHE GOLDEN THREAD
Strategic
Business Plan 2011-12
Personal Assessment Review
Plan 2011-2015
Business Planning
• Bottom up and inclusive development
• 2010-2011 Operational Business Plan successfully implemented
• 2011-2012 Operational Business Plan first draft with revised monitoring programme
Personal Assessment ReviewPARs
• Ensuring individual accountability
• All staff
• Annual review in summer
• Mid year review January/February
Q&A
Contact details
• www.ubu.org.uk