We work with our clients’ to optimize their contingent workforce strategies and find the best technical talent in the marketplace. Through our MSP solution, we assist organisations in managing their internal workforce, including the agencies that may provide those workers. We carry best practice into each program that we build but are also aware that each program should be unique and customised to the client we are working with.

Our uniquely designed contingent worker solutions include:• Contingent Worker (CW)• Statement of Work (SOW)• Global Payroll Services• Talent Pool Management• Current State Assessment Consulting

Our MSP Solution

Contingent Worker (CW)Why Use a contingent worker MSP?The role of contingent (flexible) workers has fundamentally changed and increasingly these workers form an integral part of corporate and project teams. There is therefore an increasing need to build strategies for how these workers are attracted, managed and retained and move away from the reactive hiring methods often adopted in this area of the workforce.

Our contingent labour MSP solution provides a holistic and unique way of obtaining, managing and retaining the best flexible talent in the market place. We focus on 6 key areas that mean we build contingent workforce solutions clients are proud to call their own; 1. Hiring Process analysis and re-design business unit

by business unit. What works in the office may not work on a refinery site.

2. Stage gate implementation approach, with detailed methodology and a communication plan linked to your corporate goals

3. Best in class supplier engagement, relationships that are built to last

4. Detailed understanding of the correct technology to underpin the service

5. Staying ahead of regulations to reduce employment risk

6. Constantly analysing and refining the program to meet long-term business goals

Statement of Work (SOW)Why use an MSP for Statement of Work (SOW)? SOW provides an important method for clients in the technical space to drive operational efficiency through the management of complex projects that do not fall into their core area of expertise. Unfortunately, many large companies have lost control of how these projects are sourced and managed and that is where an MSP comes in.

Our SOW management service starts with an analysis of the current tracking of projects being undertaken from a technical and commercial standpoint. This includes analysis of how the SOW supplier was sourced, the contract formation and subsequent milestone tracking.

Our MSP then takes over the process for future SOW engagements including;

• Strategy briefings between operations, procurement and HR to gain consensus on how SOW should be utilised in the business

• Existing SOW vs contingent worker unpicking and classification management

• Technology led RFX process to fully define scope and business need

• Bidder evaluation, selection and qualification• Creation of standardised contract formation allowing • Service Provider Engagement management for

multiple payment methods (fixed fee, time, material, units, expenses)

• Consolidated invoicing for client• Remittance of payment to service providers• Milestone tracking and reporting

We are a strategic partner for SOW with the aim to build solutions that enable operations to execute projects in a flexible manner but with greater compliance and visibility for procurement and executive teams. We have even take this a step further by developing our own self-managed hybrid SOW / MSP solution where clients can benefit from the flexibility of a contingent worker with the operational efficiency of a SOW engagement. This is called our Associate Workforce Solution.

Global Payroll Services For clients with an international workforce, keeping track of international payroll requirements, such as income tax and actually delivering pay in multiple locations, can be a real challenge. When you outsource this to Singular, your workers will be paid accurately, on time, and in accordance with local tax regulations, no matter where they are located.

Talent Pool ManagementAll of our MSP programs aim to build a more proactive way of obtaining talent before the need, which is even more critical in the dynamic world of engineering projects.

A Talent pool does exactly this – it responds to an anticipated need rather than a reactive need. Talent pooling is more regularly associated with the acquisition of a permanent worker. However, at Singular we build the same methodology for your contingent workforce.

Utilising an area of the VMS, our MSP teams build a model that proactively sources and retains the best candidates provided by agency suppliers. We provide further cost savings, increased quality of choice and a guarantee of supply for each individual client by;

• Creating a process that continuously assesses contingent workforce needs.

• Be sure that your current practices are fostering your talent pool efforts for the future.

• Turn to previous successful assignments and prioritise this market engagement method

This creates:• A guaranteed supply of workers at a lower cost

resourcing route• An increase in quality and choice of candidates• Protection from increasing agency market rates as

market conditions and prices start to improve

We are taking this a step further by building FMS into our MSP programs. This allows a direct engagement between our clients and certain segments of the market.

Current State Assessment ConsultingWhether your greatest challenge is with contingent workers, SOW or another area of indirect services Singular offers a current state consulting service. This service allows our clients to get to the bottom of what they are missing and how they could make changes without the full change management required to implement an MSP. The consulting service is priced on a lump sum or hourly charge and is fully reimbursable if the client decides to implement one or more of our services. Please contact us at… if you would like to get started today…

Why Singular?Our PeopleAll Singular team members have a technical staffing background giving them a unique ability to integrate with our client’s working culture and build processes and procedures that work in the technical sectors that we operate in.

Our supplier networksBecause we operate in specialised markets we have bonds with specialist suppliers that often do not consider working through generalist MSP providers. Much like our clients, our suppliers benefit from us speaking their language and making the recruitment process efficient for them. Something that every recruitment agency strives for.

Our global footprintWe utilize the Airswift global footprint to give us unrivalled ability to deliver these solutions in engineering hot spots around the world. We have capability with local markets and legislation expertise in locations as diverse as Angola, Brazil, Georgia and Papua New Guinea.

Case StudyWhen Clients need an MSP who can deliver in challenging locations, they call Singular. Azerbaijan in particular is a hardship location. So when a major energy company needed a managed solution in Azerbaijan, they invited Singular to compete for their business. After months of due diligence, Singular emerged as the only managed service provider able to come through, successfully manoeuvring the difficulties and challenges associated with operating such a service in Azerbaijan.

ChallengeThe challenge the client faced was the lack of understanding and compliance that came with utilizing out-of-country suppliers. The client needed a managed solution that could bring expertise to its contingent labor program within the areas of: • Local compliance• Country specific laws• Difficulties surrounding in-country work permits• Local taxation• In-country registration

SolutionThe solution proposed by Singular was an on-site Managed Solution in order to truly understand and accommodate local hardships and challenges. Working in-country and on-site required in-country registration and expertise that none of our competitors could provide. In fact, we are the only Managed Services Provider able to operate in Azerbaijan.

Result• 600 contractors successfully attracted and deployed

via a neutral supply chain• 100% compliance• Extensive cost savings