“our job is to give the client, on time and on cost, not what he wants, but what he never dreamed...
Post on 22-Dec-2015
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TRANSCRIPT
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INNOVATIVE PRODUCTS
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“Our Job is to give the client, on time and on cost, not what he wants, but what he never dreamed he wanted; and when he gets it, he recognizes it as something he wanted all the time.” by Denys Lasdon; Architect
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Improvements Through Innovation
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Innovation
Don’t rely on your stakeholders knowing exactly what they want.
Rethinking the business use cases Consider your consumers Can you invent a better connection? Choices and information
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PERSONAS
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What is a Persona
An Imaginary UserCreated based on an intended userUsed to determine the user interface
Users Characteristics User’s backgroundUser’s knowledgeUser’s goals
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Sample Persona
Jill (Stay at home mom) 36, Married 3 Children (ages 2yo, 5yo, 7yo) Has had a personal computer at home for 10 years. Windows, Internet Explorer, MS Word, Photoshop Has up to 5 children with her if she has her children’s
friends along Uses some apps on android phone, and a Digital
Camera “I need directions to where I am going quickly, so I can
enjoy my time with my kids.”
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Why
Know who your building the system forUnderstand Why they use the systemUnderstand what they do and do not want
To provide a concrete concept of the user
To narrow down the target audience
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MIND MAPSCory Richerson
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Mind Maps
Mind map?Drawing and textual combination that
represents links in memoryThe most basic of brainstorming and note-
takingAlso one of the most powerfulBased on links between ideas, that link to
ideas, that link…○ Keywords○ Links as lines
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Mind Maps Example
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Mind Maps Finale
CreationCentral word or thing you want to brainstorm
on… or freeform, without a centralized idea (at
first)○ Useful for note-taking, seeking connections
Pen and paper preferredColors!
○ Themes!Large area for work
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VIDEOS & WIKIS AND BLOGS
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Videos
Videos allow you to capture moments in time for future study.
Uses:Record and confirm proceedings.Show to developers who don’t meet the
users.Record body language that can be lost
when taking notes.
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Videos
The book suggested using video in the following circumstances:Video users and developers participating in
use case workshops and brainstorms.Video interviews and on-site observations.Video users at work.Video a business event. Ask the users to
work through their typical response to an event, and how they do their jobs.
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Wikis and Blogs
Wikis and Blogs provide a place where anyone can post, edit, or add to anything already posted.
Posting a proposed project outline can allow developers/designers to get feedback from anyone about anything pertaining to the product and it allows contributors to see what others are saying.
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Document Archeology
Robert Harris
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A method to find underlying requirements by digging through a client's reports and files.
Used best with an existing system.
Keep all artifacts.