our global impact

Corporate Responsibility Progress Report

GLOBAL IMPACT

Reporting Year 2014

Seal of Distinction for Work-Life Balance Alliance for Work-Life Progress

Top 100 Green Power User EPA Green Power Partnership (For U.S. Owner Occupied Facilities)

Most Innovative Company of the Year BestinBiz Awards

Model Insurer of the Year Celent

Energy Star for Commercial Buildings

Green Company Rankings Top Green Companies Newsweek Magazine

25 Noteworthy Companies for Diversity DiversityInc

Top Companies for Executive Women National Association for Female Executives

Best Adoption-Friendly Workplaces Dave Thomas Foundation for Adoption

#1 in Life and Health Insurance, World’s Most Admired Companies Fortune Magazine

America’s Most Reputable Companies Forbes Magazine

Corporate Equality Index— Best Places for LGBT Equality Human Rights Campaign

Best Companies for Diversity HispanicBusiness.com

Best Companies for Latinas Latina Style Magazine

100 Best Companies for Working Mothers Working Mother Magazine

Corporate Inclusion Index Hispanic Association for Corporate Responsibility

America’s Top 50 Organizations for Multicultural Business Opportunities DiversityBusiness.com

50 Out Front for Diversity Leadership Diversity MBA Magazine

Military Friendly Employer G.I. Jobs Magazine

AWARDS AND RECOGNITION

Based on 2014 activities and/or submissions

Images of our Global ImpactThe front cover of this report features four images that represent various aspects of the impact that MetLife has around the world. Clockwise, from top left, these include:

1) This photo was submitted by MetLife employee, Eric Nguyen, as part of our companywide photo contest on “What Global Impact means to you.” It reflects the strength that emerges when people are committed to working together to achieve common goals.

2) MetLife Foundation works with nonprofit partners, such as Accion, to help provide quality, affordable products and services to individuals and small businesses. Pictured

here is an Accion client, Bertha Cerda of Beta Crafts, at her handicrafts store in Colorado.

3) A view of some of the solar panels at the Long Island Solar Farm in New York. This is one of many examples of MetLife’s investments in renewable energy projects.

4) MetLife employees are dedicated to giving back to our communities. Pictured here are our employees at the Global Technology Campus in Cary, North Carolina, who volunteered with Habitat for Humanity to help build a house for a family in need.

MESSAGE FROM THE CEO

At MetLife, we strive to be world class in every aspect of our busi-ness. As a publicly traded company, we are focused on delivering strong returns to our shareholders. At the same time, it is also our mission to create value for all our stakeholders—customers, employees and communities alike. In 2014, we delivered on these commitments in a variety of ways:

Serving our customers: We know it’s not always as easy as it should be to do business with MetLife. We are listen-ing to our customers and using their input to make our offerings easier to understand and buy. In 2014, we contin-ued to invest in technology and tools to help our advisors gather customer information quickly and simply, and we streamlined application processes for certain products.

Providing a great place to work: MetLife’s culture is strongly rooted in the commitment our employees have to serving each other and our customers and communities. In 2014, we invested in employees’ professional development through intensive, companywide training workshops on motivational leadership. In addition, more than 5,000 employees participated in a program on creating a sup-portive and inclusive working environment.

Advancing stability in the communities we serve: We are acutely aware of the millions of people around the world with limited access to financial knowledge, services and insights. MetLife is committed to expanding financial

access, notably through the financial inclusion focus of MetLife Foundation. Now in the second year of a $200 million grant-making initiative, the Foundation has committed nearly $70 million to help make affordable financial services and products available to low-income communities and individuals.

Operating with integrity and transparency: We hold ourselves accountable to the highest levels of integrity and ethical conduct. MetLife’s culture of accountability, and the trust it engenders with our stakeholders, enables us to deliver on our mission.

Protecting the environment for future generations: As a company whose business model is built upon long-term planning, we take a long-term view with regard to environmental stewardship. We are on track to meet the goals we’ve set to reduce energy, waste, water use and emissions.

For 147 years, MetLife has operated as a good corporate citizen. This report provides a snapshot of how we are building on that legacy today. I hope you find it inspiring.

Steven A. Kandarian

Chairman of the Board, President and Chief Executive Officer MetLife, Inc.

MetLife 2014 Global Impact 1

2 MetLife 2014 Global Impact2

MetLife, Inc. (NYSE:MET) is one of the world’s largest life insurance companies. Founded in 1868, the company is a global provider of life insurance, annuities, employee benefits and asset management. Serving approximately 100 million customers, MetLife has operations in nearly 50 countries and holds leading market positions in the United States, Japan, Latin America, Asia, Europe and the Middle East.

ABOUTMETLIFE

Accident and Health Insurance

Annuities

Auto and Home Insurance

Credit Insurance

Dental Insurance

Disability Income Insurance

Identity Protection Products

Legal Services

Life Insurance

Medical Insurance

Retirement Planning, Pension and Savings Products

Vision Insurance

Our Primary Products and Services Include:

39th on the 2015 Fortune

500 list

Approximately 68,000 employees around the world

Nearly 150 years of operation

ArgentinaAustraliaBahrainBangladeshBrazilBulgariaChileChinaColombia Cyprus

Czech RepublicEcuadorEgyptFranceGreeceHong KongHungaryIndiaIrelandItaly

JapanJordanKoreaKuwaitLebanonMalaysiaMexicoMyanmar NepalOman

PolandPortugalQatarRomaniaRussiaSaudi ArabiaSlovakiaSpainTurkeyUkraine

United Arab EmiratesUnited KingdomUnited States of AmericaUruguayVietnam

Where we operate:


Creating Value, Driving GrowthUsing our expertise and financial strength to create value and drive economic growth for our shareholders, customers, employees and communities.

3

Building on our long history of helping our customers live better lives, MetLife is committed to ensuring a future in which we can continue helping people, families and communities around the world expand tomorrow’s possibilities. We work hard to maintain the trust of our customers and to advance stability in the communities we serve.

METLIFE’S VISION FOR GLOBAL IMPACT

Working at MetLifeCreating a working environment that engages our employees, helps them develop professionally and values them for their unique experience and insights.

Making a DifferenceWorking to ensure prosperity for individuals, families and communities around the world.

Focusing on Our CustomersImproving people’s lives by offering vital products and services, and providing freedom from financial worries.

Managing Risk, Operating with Ethics and IntegrityOperating with strong governance, comprehensive risk management and a deep commitment to the highest ethical standards.

Protecting the EnvironmentTaking a long-term view toward protecting the environment, and working hard across our global operations to realize this vision.

GLOBAL IMPACT

P. 13

P. 4

P. 10

P. 8

P. 6

P. 17

4 MetLife 2014 Global Impact

At MetLife, we create value for our stakeholders—investors, customers, employees and communities—by delivering on our commitments, even those that last decades into the future. Whether by paying out on policies and annuities, investing in infrastructure projects or simply by being a stable and dependable employer in communities around the world, we are a major economic contributor. We recognize the trust placed in us by our stakeholders and our responsibility to them and future generations.

Mortgage Loans

U.S. Treasuryand Agency

Foreign Government

Below Investment Grade Corporate

Cash and Short-Term Investments

Real Estate Equity

Corporate Equity

$473.6B

12.8%

Investment Grade Corporate

Structured Finance

$473.7B*

in Managed Assets

13.3%

2.5%

14.4%

3.0%

4.1%

4.4%

11.1%

13.0%

34.2%

INVESTING FOR THE FUTURE

*As of 12/31/2014. See p. 20 for non-GAAP financial information, definitions and/or reconciliations.

MetLife seeks stable, secure and diverse holdings so that we can deliver on our promises to customers. With regard to our investments, we carefully match assets to liabilities in order to ensure our continued financial strength and stability.

MetLife’s Managed Assets

...or 38.6 percent of managed assets

...or 12.1 percent of managed assets$11.1 billion in loans originated in 2014

...in loans originated in 2014 for farms, ranches, food production and timberland

CORPORATE BOND PORTFOLIO*

REAL ESTATE INVESTMENTS**

AGRICULTURE INVESTMENTS

$182.8B $57.5B $3.5B

Creating Value, Driving Growth

* Includes U.S. Corporate, Foreign Corporate, and State and Political Subdivisions.** Includes Commercial Mortgage Loans and Real Estate Equity.

Some examples include:

We made commitments to support better lives through affordable housing, community facilities, clean technologies, small business lending and other ventures in 2014. ...committed to the

Essential Capital Consortium to lend to socially motivated businesses in microfinance, health and energy that serve low-income people in emerging markets.

...invested in the historic rehabilitation of the Rosenwald Courts Apartments in Chicago, Illinois, that will provide 239 units of affordable rental housing.

...loaned to the Durham, North Carolina-based Self-Help Venture Fund. Self-Help used the proceeds to make investments in its credit unions, which expand financial services for low-income households.

...committed toward our goal of providing $40 million in financing for veterans’ supportive housing through a fund managed by National Equity Fund.

MetLife Community and Affordable Housing Investment Highlights

$10M$57M $5M$12M

In selecting investments, we utilize a vigorous risk management framework and carefully assess the risks and opportunities presented by each investment, including relevant environmental, social and governance risks and opportunities.

Addressing Environmental, Social and Governance Risks and Opportunities

MetLife is committed to implementing effective energy and natural resource management programs and to increasing investment in sustainable properties. We also make debt and equity investments in renewable energy projects (wind and solar).

MetLife Green Investment Highlights

Since 2003, MetLife has invested $2.9 billion in renewable energy projects.

MetLife holds equity stakes in 46 LEED® certified properties.

We define Impact Investments as those that generate social and/or environmental benefits while also providing economic returns.

Fiscal Year 2014 Fair Value 2014 Investments

Community and AffordableHousing Investments

$1,564 $481

Green Investments $9,105 $1,121

Municipal Bonds $15,387 $586

Total $26,056 $2,188

MetLife Impact Investments (in millions)


Managing Risk, Operating with Ethics and IntegrityMetLife has built a reputation for nearly 150 years as a company that keeps its promises, adheres to the highest standards of ethical conduct and acts as a trustworthy partner for our customers and the communities we serve.

At MetLife, our customers trust us to take on risk so they don't have to. Customers choose us to help them achieve financial security for many reasons, including our deep expertise and commitment to the highest ethical standards.

BE THE BESTPUT CUSTOMERS FIRST

SUCCEED TOGETHERMAKE THINGS EASIER

OUR VALUES


MetLife's values, Code of Conduct, approach to risk management and deep commitment to ethics and operating with integrity form the foundation for how we work. They are the bedrock of our culture and an expression of who we are and what we stand for. They exemplify MetLife's core character and guide our daily interactions as we strive to become the world's leading life insurance and employee benefits company.

Integrity

Risk Management

Ethics

In 2014, MetLife launched a mandatory anti-corruption e-learning course for all employees. The training, which was available in 28 languages and customized for each opera tion, addressed the bribery and corruption risks inherent in doing business on a global scale.

Global Anti-Corruption Training


98 percent of global employees successfully completed the training.

2,000 employees completed an optional survey following the training to provide feedback, with 98 percent of respondents saying that, if necessary, they will be able to apply the lessons to real-life situations.

To meet our high standards of conduct, MetLife has created a clearly defined and deeply embedded culture of ethics, integrity and risk management. Our practices are woven into the fabric of the organization—which means employees at all levels and in all departments take responsibility for meeting these standards. We continuously evaluate and refine our culture to ensure that it aligns with the overall company strategy.

Our culture is supported by strong governance through multiple Board and senior management committees, a risk appetite framework, risk policies and limits for all material risks, along with escalation processes and comprehensive reporting to senior management, risk committees and the Board of Directors.

Our expectations for appropriate business conduct and ethical decision-making are laid out in MetLife’s comprehensive Code of Conduct. The Code is more than words on paper—it is the guide that helps every MetLife employee and board member adhere to the highest standards of ethical conduct. We require all employees to affirm their commitment to, and compliance with, the Code every year.

OUR CULTURE OF RISK MANAGEMENT

MetLife serves approximately 100 million customers around the world. We provide individuals and families with security and freedom from financial worries, no matter what happens in their lives. Our customers turn to us in some of their most difficult moments, so being easy to work with is one of our highest priorities. We listen deeply to customer concerns, conduct thorough research to understand customer needs and strive to improve the experience with MetLife.

One way we measure our progress in meeting customer needs is through our “Transactional Net Promoter Score,” or TNPS. This measure represents the degree to which our customers would recommend us, based upon their experience with MetLife across various interac-tion points—what we call “moments of truth.”

We Have Dramatically Improved Our Net Promoter Scores:

Focusing on Our Customers

Measuring Our Performance

For new buyers going through the purchase experience, we have more than doubled our scores. Overall, we’ve demonstrated improvements of 183 percent over the past three years.

+183%

For customer service, we’ve improved scores by 33 percent over a year.

+33%

For claims processing, TNPS scores have more than doubled in the past year, showing a 127 percent gain.

+127%


In Nepal, our work with 16 microfinance institutions protects more than 300,000 customer accounts, with credit life policies for as little as $1 per year ($3.50 is the average).

In Colombia, we partner with Interactuar, a local nongovernmental organization, to provide comprehensive protection for micro-entrepreneurs, covering themselves (for loss of life, accidents and injuries) and their agricultural business (livestock, fields and equipment).

PNB MetLife and Punjab National Bank launched a combined savings account and insurance program in India in 2014. The plan offers guaranteed monthly income for up to 20 years in case of the account holder’s death. When account holders survive the policy term, they are guaranteed to receive 110 percent of the amount they paid in premiums. More than 14,000 accounts were opened with Punjab National Bank.

A junior protection product is MetLife’s first comprehensive product for protecting chil-dren, which has features to meet local prefer-ences in Europe, the Middle East and Africa.

MetLife Smart Shield Term Insurance is a 20-year term life insurance plan offering lower-cost protection in our Asia markets.

MetLife HealthCare Critical Illness Protector covers critical illnesses for policyholders in Asia. To enroll, applicants only have to answer five simple questions.

We’re investing $300 million per year in technology to improve our operations and customers’ experience in interacting with MetLife.

We continue to deploy new tools, such as redesigned forms that explain benefits more clearly and iPad applications to collect infor-mation from customers much faster than using paper documents.

Responding to customer preference for conducting business online, MetLife’s Property & Casualty team developed a mobile applica-tion called Choice Express to process claims faster. The app helps process minor damage auto claims while maintaining high quality and service standards and can help provide estimates and pay claims within a few hours of an auto accident.

For their efforts to focus on the customer, the Choice Express team at MetLife was named one of the winners in our Customer Centricity Ambassadors Competition—a companywide competition to identify customer-focused solutions.

Our solutions are designed for the unique challenges and needs in each market we serve.

We invest in people and systems to provide exceptional service to each of our approximately 100 million customers.

We empower employees to find solutions for customers.

We work hard to broaden access to affordable products and services in emerging global markets.

Investing in Customer Service

Engaging Employees to Develop Solutions

Increasing Access

Designing Our Products


OUR ORGANIZATIONAL HEALTH ASPIRATION

Become easy for our customers to do business with us by offering them the very best of our company, no matter where the ideas originate.

Build a positive team environment that supports and challenges employees to be involved in achieving our shared vision through honest, transparent and open dialogue. Develop talented and

motivated employees who are focused on clear objectives, driven to achieve superior results and have opportunities for personal growth.

Working at MetLifeAt MetLife, we seek to create a working environment that engages our employees, helps them develop their skills and talents and values each person for the unique insights and experience they bring to our global team. Every day, we aim to meet the objectives of our Organizational Health Aspiration and deliver on our goal of succeeding together as OneMetLife.

Customer Orientation

Engaged Talent

Customer Orientation

Motivational Leadership

Devised customer experience principles aligned with our brand promise and values.

Built a customer experience design toolkit; shared insights on our customers broadly across the organization.


Supporting Engaged TalentWe engage employees in managing their careers and provide tools and programs to track performance goals, receive constructive feedback and identify developmental opportunities.

Launched a global talent management platform—“One People Place”—to aggregate tools for tracking employee performance and planning for succession. The platform allows for greater transparency and accountability among managers and employees.

Invested in systematization efforts such as consistent “global grading;” that is, the delineation of roles, responsibilities and compensation around similar job titles. This internal talent infrastructure will allow us to facilitate employee mobility across our global organization.

Focusing on Motivational LeadershipIn 2014, we devoted particular emphasis to developing MetLife’s capabilities in Motivational Leadership. We created an intensive, companywide training agenda that included:

Motivational Leadership Workshops Learning hands-on about different leadership styles and approaches.

935officers trained

3day-long workshops

5sessions in North America and Asia

97%positive approval rating

4,528participants

98% felt actively engaged

96%found the material timely and relevant

Inclusion MattersHelping people managers create a supportive and inclusive working environment.

5,704people managers participated

97%said they would use what they learned and recommend the training

Career ConversationsGiving people managers the tools to structure strong career conversations to develop their teams effectively.


Senior women participate in the Global Women’s Leadership ForumThe “Changing the Score” program was part of our Leadership Development Sessions. The program is designed to enable leaders at all levels to understand motivational leadership, hone their related skills and develop a more flexible and balanced leadership style.

PROMOTING DIVERSITY AND INCLUSION

The Global Women’s Initiative is focused on increasing representation of women in leader-ship roles, strengthening leadership capability in the talent pipeline and helping women thrive at MetLife:

Women’s Business Networks are comprised of MetLife employees focused on fostering a global community where all women thrive via career development and engagement activities.

Global Women’s Leadership Forum is an annual internal leadership conference attended by the top senior women leaders, who serve as ambassadors to bring future women leaders

along and help our businesses better under-stand how to incorporate women’s needs and values as customers.

Developing Women’s Career Experience is a nomination-based 14-month program to help prepare emerging women leaders for more complex leadership roles and broader experiences. To date, more than 100 emerging women leaders have gone through this signature program.

ENSURING WOMEN THRIVE AT METLIFE

Diversity and Inclusion is key to our business. Our varied backgrounds, perspectives and ways of working are a source of strength. They also support our ability to field high-performance teams that can deliver innovative solutions for our customers and add value in all that we do.

MetLife’s Diversity Business Resource Networks (DBRNs) bring together employee volunteers to foster awareness, respect and inclusion of key populations. We proudly support seven DBRNs, including our most recent addition in 2014: “Families at MetLife.”

Gay, Lesbian, Bisexual, Transgender and Allies at MetLife (GLAM)

INROADS Alumni & Rising Leaders Network (iRISE)

MetLife Diverse Abilities (MDA)

MetLife Veterans Network (MVET)

Global Multicultural Professionals (GMP)

Women’s Business Network (WBN)

Families at MetLife (FAM)

In 2014, MetLife launched its first global inclusion week to acknowledge and appreciate the unique talents and skills of every individual and to showcase MetLife’s commitment to Diversity & Inclusion (D&I).

As part of inclusion week activities, we distributed “diversity postcards” that featured the unique stories of MetLife employees. Employees were encouraged not only to share personal stories about their path to inclusion, but also to “take one step for inclusion” through actions such as taking a lunch break with someone in the office they didn’t know well or visiting a museum or art exhibition from another culture.

EMPLOYEES TAKING STEPS FOR INCLUSION


The steps each of us take to strengthen Diversity & Inclusion at MetLife are unique. Part of becoming world-class means we commit to creating an inclusive workplace where people can be themselves and bring their greatest strengths.

SHARE YOUR PATH

Think of a life experience that has been important to your personal or professional development. Write 2-3 sentences about why it matters to you and submit your story at:

Global.MyMetLife.com/Inclusion*If your story is selected, we may share it with

your MetLife colleagues around the world.

I N C L U S I O N W E E K 2 0 1 4 : O C T O B E R 2 0 - 2 4

TAKE ONE STEP FOR INCLUSIONYou can learn more and help strengthen Diversity & Inclusion at MetLife by choosing one of the following actions:

• Take a lunch break with someone in your office who you don’t know well

• Send a note of thanks to a leader or associate who demonstrates an inclusive mindset

• Join or start a chapter of a diversity network, e.g., Women’s Business Network (WBN)

• Check out the video library available on global.mymetlife.com/diversityinclusionvideos or global.mymetlife.com/insights

• Talk to someone who attended an Inclusion Matters workshop

• Visit an art exhibit or a museum dedicated to a different culture

• Rent a movie or read a book from another country or region

• Volunteer your time and expertise in your local community

• Read about the great thinkers from around the world

• Learn about traditional celebrations from other cultures

• Explore music from a different genre or culture

• Share your customs and family traditions and invite others to do the same

I N C L U S I O N W E E K 2 0 1 4 : O C T O B E R 2 0 - 2 4

What ’s your path to inclusion?ELENA BUTAROVA MetLife EgyptCAIRO

In my last role, I managed Bancassurance distribution channels in my country of origin, Russia, and 5 other nations. My family and I traveled several times to the Red Sea in Egypt, as we love scuba diving and ancient cultures. Last year, I was offered the opportunity of a lifetime to be General Manager for MetLife Egypt! Now I’m here challenging our world-class team with new opportunities for business growth.

2014 AT A GLANCESince 1976, MetLife Foundation has provided more than $670 million in grants to make a positive difference for the people, families and communities we serve.

Making a Difference

62KVolunteer hours

216Grantees**

$41M*

MetLife Foundation giving

23Countries represented

Global grant-making since 1976.

Commitment to financial inclusion over five years.

Financial inclusion grant-making in 2014.

Other areas of grant-making in 2014.

$670M $200M

Over$27M

Over$13M


In 2013, the Foundation committed $200 mil-lion over five years to ensure that more people across the globe have access to the quality financial services they need to build better lives. Eighteen months later—about one-third of the way through our five-year plan—we are on track to meet our ambitious targets.

* In addition, MetLife made $6M in corporate contributions.

** MetLife Foundation funded an additional 816 volunteer and matching gift grantees.

TOWARD THE VISION OF FINANCIAL INCLUSION


Access & Knowledge

Access to Services

Access to Insights

Increasing low-income families’ readiness, willingness and ability to engage with the financial sector.

Advancing the development and delivery of high-quality financial products and services such as savings, insurance and credit.

Investing in research and sharing what we learn with the financial inclusion community and beyond.

MetLife Foundation and MetLife employees help Junior Achievement deliver financial education and support for young people across the Europe, Middle East and Africa region.

MetLife Foundation’s support helps Trickle Up provide training, coaching and access to financial services to ultra-poor households in India.

TOWARD THE VISION OF FINANCIAL INCLUSION

MetLife Foundation’s financial inclusion work rests on three pillars. We make grants with the capacity to address one or more of these priorities.

45 percent of financial inclusion grants in 2014


$32MSince 2013

$16MSince 2013

$26MSince 2013




Partnering with Junior Achievement to help young people imagine tomorrow’s possibilities

Around 75 million young people around the world are out of work, while more than 200 million young people are working but earning less than $2 a day. MetLife’s employees created the innovative LifeChanger program with the aim to improve the chances for young people to succeed in life by building

work-readiness skills, improving financial literacy and supporting their entrepreneurial drive.

Throughout 2014, MetLife, in partnership with the MetLife Foundation and Junior Achievement, launched LifeChanger in 12 countries across EMEA. Over 600 MetLife employees donated their time to teach new skills to more than 12,000 young people.

EMEA

Working with Pro Mujer to Help Women Access Financial Services

Pro Mujer’s “Building a Pathway for the Economic Empowerment of Women in Latin America” will build upon the work they have been doing with low-income women through-out the region for nearly 25 years. With MetLife Foundation’s support, Pro Mujer will help women transition from group loans to in-

dividual borrowing. Pro Mujer will support its clients’ growth into individual loans through a systematic approach that positions them for greater economic success. This approach will also ensure clients’ access to other services such as health clinics, business training services and a social space to find support among a network of peers and Pro Mujer staff.

MEXICO

Sponsoring The Financial Inclusion Challenge with The Wall Street Journal

The Wall Street Journal, the United States’ largest newspaper by circulation, has been a trusted source of financial news since 1889. MetLife Foundation has launched a global project with the Journal to recognize achieve-

ment in financial inclusion and raise awareness about the issue. MetLife Foundation is the exclusive sponsor of The Financial Inclusion Challenge, providing grants to nonprofit institutions judged by a panel of independent experts to be leaders in financial inclusion innovation.

GLOBAL

EMPLOYEES GIVE BACKMetLife recognizes the importance of volunteers and the impact they have on helping others lead better lives. MetLife employees around the world donate their time and talents to help youth develop literacy skills, teach students the importance of financial responsibility and mentor the next generation of leaders through a variety of outreach initiatives.

MetLife’s employees have been involved in our communities for many years. Examples of their efforts include:

MetLife employees have participated in more than 25 playground builds with KaBoom! across the United States and in Mexico, con-tributing more than 15,000 volunteer hours.

MetLife’s Women’s Business Network has partnered with the Girl Scouts to provide girls the opportunity to learn firsthand from MetLife leadership about the workplace and build job readiness and skills while forging new friendships and having fun.

MetLife volunteers have participated in more than 100 home builds and repairs with Habitat for Humanity International across the globe.

In 2014, more than 7,300 employees spent approximately 62,000 hours volunteering their time in 175 events globally.

MetLife worked with the University of Tsukuba Hospital in Japan to renew the design of their proton therapy room by using images of Snoopy and the Peanuts Gang. The aim is to help ease the fears of children who are facing difficult treatment for cancer.

SNOOPY CHEERS UP CHILDREN IN TSUKUBA


Our employees at the Global Technology Campus in Cary, North Carolina, volunteer with Habitat for Humanity to help build a house for a family in need.


Protecting the EnvironmentWith our nearly 150-year legacy of securing the financial well-being of future generations, we also take a long-term view toward protecting the environment. Across our global operations, we work hard on a variety of environmental issues to realize this vision.

OUR ENVIRONMENTAL GOALS

Reduce total energy consumption by 10 percent by 2017* from a 2010 baseline.

Achieve zero Scope 2 emissions annually via MetLife’s green energy purchasing strategies.*

Achieve a 65 percent waste diversion rate from landfill by 2016.*

Reduce water consumption by 30 percent by 2016* from a 2010 baseline.

Increase LEED certified workspace to 4 million square feet by 2017.

Engage 90 percent or more of MetLife’s critical and high-impact suppliers by 2017 through its supply chain sustainability program.

MetLife has established six key environmental goals, and we are on track to achieve them.

MetLife’s Earth Week celebration in April 2014 included e-waste recycling, presentations by environmentally conscious business partners, vendor workshops and more. In the United States, a number of MetLife sites combined activities for Earth Week and Take Our Daughters and Sons to Work Day, in order to help teach the next generation about sustainability.

* For the U.S. owned and managed office portfolio. As we reevaluate emissions-reductions targets in the future, we will take into account MetLife’s expanded global footprint.


MetLife was named the most environmentally sound insurance company in the United States, and fourth globally, in the 2014 Newsweek Green Rankings. MetLife ranked in the top 50 (No. 48) among 484 companies.

* Based on the EPA Greenhouse Gas Equivalences Calculator

MetLife seeks to do business with organizations that uphold sound environmental practices. We embrace sustainability through supplier sourcing and management and green purchasing programs. Some of MetLife’s major green purchasing efforts include green building materials, environmentally friendly janitorial supplies, sustainably sourced paper and Energy Star–certified IT equipment.

Embracing Responsible Sourcing

In 2014, MetLife was named an official member of the U.S. EPA’s SmartWay Transportation Partnership. We are the first financial services company to achieve this honor, out of the program’s more than 2,700 active participants. MetLife uses SmartWay-certified transportation providers, who are evaluated on factors such as miles driven, average payload, time spent idling, age of equipment and amount of fuel used.

MetLife Transports Supplies the Smart Way

MetLife is committed to a sustainable future and practicing sound environmental stewardship in our operations. Since 2005, MetLife has reduced energy consumption by 25 percent as a result of numer-ous capital improvement projects and facility upgrades, including lighting retrofits, chiller and boiler replacements, LED lighting systems, demand metering and occupancy-sensor installations.

We also reduced indirect greenhouse gas emissions for our U.S. owned and managed office portfolio by 100 percent since 2005. We achieved zero indirect emissions through Renewable Energy Certificate purchases—the equivalent of removing more than 80,000 passenger vehicles from the road for a year.*

REDUCING OUR CARBON FOOTPRINT

99out of 100

CDP DISCLOSURE SCORE

(Up from 92 in 2013) and a Performance Band of “B“ for continuous improvements year-over-year.

As part of MetLife’s global impact, we co-own more than 25 wind and solar farms that produce enough clean energy to power 1 million homes.

MetLife is an office-based organization with a large real estate portfolio. Accordingly, we strive to fully understand and minimize the environmental impact of our buildings.

100%

...of our U.S. owned and managed office facilities are certified under the Energy Star commercial buildings program.

50%

...of our U.S. owned and managed offices are LEED certified.

5

...buildings have achieved or enhanced their LEED certification in 2014. Two are LEED Platinum: Dubai, UAE and Charlotte, USA.

30%

...of the square footage of our global owned and managed offices are LEED certified.

Our employees are some of MetLife’s greatest assets in reducing our environmental footprint. In our offices around the world, employees continually demonstrate their passion for the environment.

On March 29, 2014, at 8:30 p.m., MetLife participated in the global display of environmental action known as “Earth Hour” by turning off all nonessential lighting at MetLife-owned buildings.

Earth Week participants

5,000

Offices celebrating Earth Week

25

Green Teams globally

8

IMPROVING THE PERFORMANCE OF OUR BUILDINGS

ENGAGING METLIFE EMPLOYEES


MetLife’s Global Technology & Operations Campus in Cary, North Carolina, has been designed to meet LEED Gold standards and features energy use reduction, water use reduction, recycling of materials, and low-emitting materials.

Managed Assets (as defined below) is a financial measure based on methodologies other than accounting principles generally accepted in the United State of America (“GAAP”). MetLife utilizes “Managed Assets” to describe assets in its general account investment portfolio which are actively managed and reflected at estimated fair value. MetLife believes the use of Managed Assets enhances the understanding and comparability of its general account investment portfolio by excluding assets such as policy loans, other invested assets, mortgage loans held-for-sale, and commercial mortgage loans held by consolidated securitization entities, as substantially all of those assets are not actively managed in MetLife’s general account investment portfolio. Fair value option and trading securities are also excluded as this amount is primarily comprised of contractholder-directed unit-linked investments, where the contractholder, and not MetLife, directs the investment of

these funds. Mortgage loans and certain real estate investments have also been adjusted from carrying value to estimated fair value. A reconciliation of Managed Assets to Total Investments is set forth below. Additional information about MetLife’s investments is available in MetLife, Inc.’s Quarterly Financial Supplement for the Quarter ended December 31, 2014, and MetLife, Inc.’s Annual Report on Form 10-K for the year ended December 31, 2014, each of which may be accessed through MetLife’s Investor Relations Web page at http://investor.metlife.com. Managed Assets is a non-GAAP measure, and should not be viewed as a substitute for Total Investments, the most directly comparable GAAP measure.

Guarantees apply to certain insurance and annuity products (not securities, variable or investment advisory products) and are subject to product terms, exclusions and limitations and the insurer’s claims-paying ability and financial strength.

Note Regarding Forward-Looking Statements

These materials may contain or incorporate by reference information that includes or is based upon forward- looking statements within the meaning of the Private Securities Litigation Reform Act of 1995. Forward-looking statements give expectations or forecasts of future events. These statements can be identified by the fact that they do not relate strictly to historical or current facts. They use words such as “anticipate,” “estimate,” “expect,” “project,” “intend,” “plan,” “believe” and other words and terms of similar meaning, or are tied to future periods, in connection with a discussion of future operating or financial performance. In particular, these include statements relating to future actions, prospective services or products, future performance or results of current and anticipated services or products, sales efforts,

expenses, the outcome of contingencies such as legal proceedings, trends in operations and financial results.

Any or all forward-looking statements may turn out to be wrong. They can be affected by inaccurate assumptions or by known or unknown risks and uncertainties. Many such factors will be important in determining the actual future results of MetLife, Inc., its subsidiaries and affiliates. These statements are based on current expectations and the current economic environment. They involve a number of risks and uncertainties that are difficult to predict. These statements are not guarantees of future performance. Actual results could differ materially from those expressed or implied in the forward-looking statements. Risks, uncertainties, and

other factors that might cause such differences include the risks, uncertainties and other factors identified in MetLife, Inc.’s most recent Annual Report on Form 10-K (the “Annual Report”) filed with the U.S. Securities and Exchange Commission (the “SEC”), Quarterly Reports on Form 10-Q filed by MetLife, Inc. with the SEC after the date of the Annual Report under the captions “Note Regarding Forward-Looking Statements” and “Risk Factors,” and other filings MetLife, Inc. makes with the SEC. MetLife, Inc. does not undertake any obligation to publicly correct or update any forward-looking statement if MetLife, Inc. later becomes aware that such statement is not likely to be achieved. Please consult any further disclosures MetLife, Inc. makes on related subjects in reports to the SEC.

EXPLANATORY NOTE ON NON-GAAP FINANCIAL INFORMATION


Total Investments $506.0

Plus Cash and Cash Equivalents 10.8

Plus Fair Value Adjustments 6.8

Less Commercial Mortgage Loans Held by Consolidated Securitization Entities 0.3

Less Policy Loans 11.6

Less Other Invested Assets 21.3

Less Mortgage Loans Held-For-Sale —

Less Fair Value option and Trading Securities 16.7

Managed Assets $473.7

RECONCILIATION OF TOTAL INVESTMENTS TO MANAGED ASSETS(in billions) December 31, 2014

We invite you to learn more about our corporate responsibility efforts.

This Progress Report provides an update on our corporate responsibility activities in 2014. For a more thorough discussion of our approach and activities, please read our 2013 Global Impact report.

Please visit our Global Impact website for additional information, 2014 Perfor mance Data and our Global Reporting Initiative (GRI) Index.

You can also download the full 2013 Global Impact Report at www.metlifeglobalimpact.com

LEARN MORE!

MetLife 2013 Global Impact 1CONTENTS | ENSURING STABILITY | GENERATING MOMENTUM | SUSTAINING COMMITMENT

GLOBAL IMPACT2013 CORPORATE RESPONSIBILITY REPORT

Helping People Pursue More From Life

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MetLife, Inc. 200 Park Avenue New York, NY 10166 www.metlife.com

For InvestorsWe are proud to have significantly increased our Bloomberg ESG Disclosure Score with the publication of our 2013 Global Impact Report.

We invite members of the investment community to further explore our ESG disclosures and ratings through major market data platforms, including:

Bloomberg Professional Service

Thomson Reuters Datastream Professional

MSCI Barra

All information is as of December 31, 2014, unless otherwise noted.

We asked MetLife employees around the world to share a photo that exemplified MetLife making a Global Impact and how they support the company’s corporate responsibility efforts. We received hundreds of photo submissions, and we awarded three winners—one from each of the regions in which we do business.

Here are the winners and a sample of the photos and the captions that employees submitted:

METLIFE EMPLOYEES TELL US

What Global Impact Means to Them

Americas “We are fixed in the right direction come rain or shine. We help our clients see which direction their risks are coming from and show them where to go. Our stability helps their stability.”–Colleen Newport

EMEA “You don’t stop laughing because you grow old. You grow old because you stop laughing! Through our Retirement Solutions and our Community Outreach programs, we reach out to the local communities to bring more smiles, especially during your golden years.”–Roshan Aravind

Asia “Torii–a stone gate found at the entrance to Japanese shrines that expresses a sense of history and stability.”–Masayuki Kuramae

“Liberty Bridge is a suspension footbridge in Greenville, South Carolina, and is a great example of stability and how MetLife helps people bridge the financial gap in their lives.”–Michael Bostwick

“Taken amidst one of the most historic backgrounds, Times Square. A location synonymous with MetLife. It depicts a little man in a big city, encompasses growth and provides encouragement to pursue more in life.”–Amanda Persaud

“At MetLife we generate momentum and innovate products to suit needs of customers from generation to generation making a global impact.”–Ajay Kukal

“Committed to a long relationship with MetLife and to each client!”–Greg Miranda

“With commitment and momentum we lift this stone with one finger.

Committed for the best customer service for MetLife.”–Vinod Bisht

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our global impact

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