our branch at edinburgh haymarket is closing in july 2019. · 2 days ago · edinburgh haymarket...
TRANSCRIPT
Edinburgh Haymarket Branch Closure ReviewOur branch at Edinburgh Haymarket is closing in July 2019.We know that the way our customers do their everyday banking is changing. To make sure we meet the future needs of our customers and local communities, we’re looking at how we can make changes. We’ll be investing in some branches to offer better branch and digital services and opening some new ones, but unfortunately this does mean closing some too.
Following a careful and full review, we’ll be closing our Haymarket branch in July.
How we made this decision
Our decision to close this branch was made following a detailed analysis of:
• how our customers are using the branch, including how this has changed • other ways our customers bank with us• assessment using local knowledge of alternatives available to customers, including proximity of our nearest branch• impact on our customers including those who may need additional support • whether we own or lease the branch building
There are a number of other branches you can visit, the closest one is 28 Hanover Street, Edinburgh, EH2 2DS. You can also use our branch at 176 Gorgie Road, Edinburgh, EH11 2NT. This guide will tell you more about the review and our Partners are always on hand if you’d like to speak to them in person.
About the branch
Opening times
Monday 09.30 – 16.00Tuesday 09.30 – 16.00Wednesday 09.30 – 16.00Thursday 09.30 – 16.00Friday 09.30 – 16.00Closed for lunch daily: 12.30 – 13.30Saturday ClosedSunday Closed
Address
Edinburgh Haymarket, 26 West Maitland Street, Edinburgh, EH12 5DY
Branch ManagerDavid Flavell
Branch Tel 01315 179 997
0Cash machines
inside the branch
1Cash machine
outside the branch
0Deposit
Machines
About our customers
Age of our branch customers How are they using the branch now compared to last year?
How else do they bank with TSB?
96%use another TSB branch
or online, mobile or telephone banking
81%use another TSB branch
as well as Haymarket branch
4%only use
Haymarket branch
14%also use
the Post Office®
65+
Under 18
18 - 44
45 - 64
-9%decrease in
cash machine withdrawals
-12%decrease in the
number of customers using counters
+11%increase in online and
mobile banking2+52+34+12+2%
52%
34%
12%
West Maitla
nd Street
Earl Grey Street
Nicolson Street
South Bridge
North B
ridge
Lothian Road
Lothian Road
Hom
e Street
Torphichen Street
Gre
at S
tuar
t Stre
et
East Fountainbridge
West Approach Road
West Appro
ach Road
West Appro
ach Road
Wes
t App
roac
h Ro
ad
St. Colme Street
Palmerston Place
George IV B
ridge
Charlotte Square
Lauriston Place
Lauriston Place
Lauriston Place
Candlemaker Row
West Tollcross
Spitt
al St
reet
Princes Street
Princes Street
Princes Street
Princes Street
Princes Street
Loth
ian S
treet
Jeffrey Street
Hanover Street
Hanover Street
Fountainbrid
ge
Fountainbridge
Fountainbridge
Chester S
treet
Chester S
treet
Semple Street
Ponton Street
Morrison Link
Market Street
Market Street
Gilmore Place
George Street
George Street
George Street
George Street
Chapel Street
Queen Street
Queen Street
Queen Street
Bread Street Bread Street
High Street
Grassmarket
Bank Street
Lawnmarket
West Port
The Mound
Potterrow
Cowgate
South College Street
North C
astle Street
Lower Gilm
ore Place
King'sStables Road
King'sStables Road
K i n g 's S t a b l e s R o a d
King's Stables Lane
Valleyfield Street
Lady Lawson Street
Lady Lawson Street
eGor
ge S
quar
e La
ne
Ga
r dn
er
's C
re
scent
East Market Street
Drumsheugh Gardens
Drumsheugh Gardens
Clarendon Crescent
Clarendon C
rescent
Buckingham
Terrace
Blackfriars Street
Upper Grov
e Plac
e
Mo
rr
i so
n C
r e s c e n t
Lauriston Gardens
Lauriston Gardens
Glenfinlas Street
St Andrew Square
Richmond Terrace
Lonsdale Terrace
Lauriston Street
Grosvenor Street
Frederick Street
Frederick Street
Charlotte Square
Cambr
idge S
treet
Stafford Street
Shandwick P
lace
Nightingale Way
Mo
r r iso n C i r c us
Melville
Street
Melville
Street
Melville
Street
Melville
Street
Melville
Street
Grindlay Street
Crichton Street
Cornw
all S
treet
C
oa t e s C
r e s c e n t
Chambers Street
Chambers Street
Chalm
ers Street
Chalm
ers Street
Caledonian Road
Buccleuch Place
A t h o l l Cr e s c e n
t
Archibald P
lace
Willia
m Street
William Street
We s t T o l l c
r os
s
Thistle Street
Thistle Street
Rutla
nd S
treet
Lauriston Park
Castle Terrace
C a s t l e T e r r a c e
Canning Street
Walker Street
Walker Street
Tarvit Street
Panmure Place
Niddry Street
Lochrin Place
Leven Terrace
Heriot Bridge
Hailes Street
George Square
Forres Street
Dunbar Street
Drysdale Road
Castle Street
Young Street
Wem
yss Place
Simpson Loan
Simpson Loan
Riego Street
Heriot Place
Grove Street
Grove Street
Gilmore Park
Eton Terrace
Eton
Ter
race
Blair Street
Belford Road
Belford Road
Square Lane
Square Lane
Ram
say Lane
Mound Place
Manor Place
Manor Place
Manor Place
Keir Street
Hill Street
High Street
Glen Street
Ca l t o n Road
C a l t o n Hil l
Alva S
treet
Hig
h R
iggs
Heriot Row
Lady Wynd
We
st B
ow
High Street
Miller Row
Queensfe
rry Stre
et Lan
e
Melville
Street
Lane
A t h o l l C r e s c e n t L a n e
Charles Street Lane
Cannin
g Stre
et La
ne
Lochrin Basin Lane
t Da
vi d
's Place
Hope Street Lane
Dewar Place Lane
Charlotte Lane
F o r r e s t H ill
Tron Square
Boys Br
Wal
k
North B
ridge
Ain
slie
P
lace
Randolph Crescent
Johnston Terrace
Morrison Street
Belgrave Crescent
Bell's Braea
Cockburn
Mop
ray
Plac
e
M
opray Place
Potterro
Haymarket
Murieston
Haymarket
A70
Haymarket TerraceRoseburn Terrace
West Coates
Gorgie Road
Dal
ry R
oad
Dalry R
oad
Dalry R
oad
A70
West Approach Road
West Approach Road
Wes
t App
roac
h Ro
ad
Wes
t Appro
ach R
oad
West Approach Road
West Approach RoadDalry
Angle
Park
Ter
race
Rose
burn
Stre
et
Roseburn Street
Ravelston Dykes
Ravelston Dykes
Douglas Gardens
Dundee Street
Dunde
e Stre
et
Belford Road
We
ste
r C
oa
t es
Te
r r ac
e
Wester Coates Gardens
Wester Coates Avenue
Murrayfield G
ardens
C a l e d o n i an C
r e s c e n
t
Wester C
oates Road
Murrayfield Avenue
Murieston Crescent
Col
tbrid
ge T
erra
ce
Coltbridge Gardens
R o s e burn
Ma
l t ing
s
Ros
ebur
n C
resc
ent
Ro
se
be
r y C
r es
ce
nt
r es c e n
t
Eglinton Crescent
Easter Dalry R
oad
Coltbr
idge A
venu
e
Springwell Place
Ro
t h
e s a y Te r r a c e
Magdala C
rescent
Garscube Terrace
Garscube Terrace
Garscube Terrace
Duff Street Lane
Caledonian Place
Watson Crescent
Succ
oth
Gar
dens
Stanhope Street
Russell Gardens
Russell GardensRoseburn Avenue
Murdoch Terrace
Henderland Road
Haymarket Yards
Downfield Place
Balbirnie Place
Balbirnie Place
Bainfield Drive
Abinger Gardens
Succoth Avenue
Stanhope Place
Roseburn Place
Ros
ebur
n D
rive
Ravelston Park
Orw
ell T
erra
ce
Orw
ell Terrace
Gibson Terrace
Fowler Terrace
Dunde
e Te
rrace
Coates G
ardens
Cathcart Place
Succoth Place
Rot
hesa
y Mew
s
Newton Street
McLeod Street
Horne Terrace
Devon Gardens
Crarae Avenue
Belford Place
Yeaman Place
Russell Road
Russell R
oad
Orw
ell Place
Dorset Place
Belford Park
Sauchiebank
Duff S
treet
Devon Place
Bryson
Roa
d
Bryson Road
Tay Street
Dalry G
ait
Vi ewforth
Duff R
oad
Me
Lynedoch Place Lane
Coltbridge G
ardens
Chapelhill RoadBainfield Place
Bell's Mills
Wate
r o
f Le
ith
Walk
way
Roseburn P
ath
Ros
eb
urn
Pat
h
Russell Road
Lo
r d's R
o w
Roseburn
Park
y fi eld
m
North British
Distillery
Gorgie/
Dalry Community
Park
Gorgie
City Farm
Lidl
Old Police
Call Box
Fountain
Park
West End
Gor
gie
/ Dal
ry
Douglas C
resce
nt
Eglin
ton
Cres
cent
Glenca
irn C
resc
ent
Grosve
nor C
rescent
Lansdowne Cres
cent
0.2 mile – Notemachine, 123 Morrison St, EH3 8AJ. Fee £0
0.13 mile – Haymarket Rail Station, Haymarket, EH12 5EY. Fee £0
0.24 mile – Tesco, 78-82 Haymarket Terrace, EH12 5LQ. Fee £0
0.1 mile – Post Office®, 4A West Maitland Street, EH12 5DS
0.17 mile – ScotMid, 38 Haymarket Terrace, EH12 5JZ. Fee £0
Edinburgh HaymarketEH12 5DY
TSBTSB
Hanover StreetEH2 2DS
TSBTSB
TSB Branch Post Office® plus Cash Machine Cash Machine
Closest branch28 Hanover Street, Edinburgh, EH2 2DS
Opening timesMonday 09.00 - 17.00 Tuesday 09.00 - 17.00Wednesday 09.00 - 17.00Thursday 09.00 - 19.00Friday 09.00 - 17.00Saturday 09.00 - 15.00Sunday Closed
How can I get there?• It’s 0.9 miles from our Haymarket branch
• That’s about an 9 minute drive
• And 13 minutes on the bus
• Or a 19 minute walk
Other ways to bank with us Personal Banking customers Business Banking customers
Click
tsb.co.uk
Tap
Mobile Banking App
Call
0345 975 8758
Click
tsb.co.uk/business
Call
0345 835 3858
If you’re not already registered with us for online banking, you can find out more at tsb.co.uk Or if you would like more guidance, our Partners are holding ‘Get me started’ appointments in branch. They will be able to help you register for and use online, mobile and telephone banking. Just give us a call or come into branch to find out more and book your spot.
All distances quoted are approximate, based on the postcode shown.
Your closest branch from Edinburgh Haymarket is 28 Hanover Street, Edinburgh.
This branch has level access
Continued overleaf
What about Business Banking customers?
2%of branch customers
have business accounts
68%use at least
one other TSB branch
Details correct to the best of our knowledge at time of print 04/2019, but please check for your convenience. For more information about our decision to close this branch, please visit tsb.co.uk/our-branches
If you’d like this in another format such as large print, Braille or audio please ask in branch. If you need to call us from abroad, or prefer not to use our 0345 number, you can also call us on +44203 284 1575If you have a hearing or speech impairment you can contact us using Text Relay or Textphone on 0345 835 3843 (lines open from 7am to 11pm, 7 days a week).TSB Bank plc. Registered Office: Henry Duncan House, 120 George Street, Edinburgh EH2 4LH. Registered in Scotland No. SC95237. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority (Registration No 191240).
TSB
1312
1 Hay
mar
ket (
04/1
9)
Your closest Post Office®
As a personal banking customer, you can use most Post Offices to:
• withdraw money• check your balanceBoth personal and business banking customers can also:• pay in cash and cheques to your account
AddressWest Maitland Street Post Office,4A West Maitland Street, Edinburgh, EH12 5DS
Opening hoursMonday 08.30 - 17.30 Tuesday 08.30 - 17.30Wednesday 08.30 - 17.30Thursday 08.30 - 17.30Friday 08.30 - 17.30Saturday 09.00 - 13.30Sunday Closed
Post Office® details correct at time of print. Visit postoffice.co.uk/branch-finder for more information. Post Office® is a registered trademark of Royal Mail.
• It’s about 0.1 miles from Haymarket branch
Terms used in this document
Terms Definition
Everyday banking Customers making use of in-branch services such as cash and cheque deposits, as well as cash withdrawals.
Digital services This includes internet banking through our website, as well as mobile banking through our mobile app.
Partners TSB employees who work in partnership with our customers.
Customers using the counter Customers using the counter to deposit or withdraw cash and cheques.
Deposit Machine This is a machine where you can deposit cash and cheques into your account.