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INSIDE This Issue: PAGE 2: Native American Outreach

PAGE 5: DHHART Road Tour

PAGE 7: TDAPAC/Sprint Recognize Outstanding Individuals

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By Damara Paris

Oregonians who are Native American and are deaf, hard of hearing or speech disabled have been identified as an outreach priority by the OTRS outreach team.

“Traditionally, tribal members are underserved when it comes to outreach on programs that provide services for deaf, hard of hearing and speech disabled individuals, particularly technological services,” said Damara Paris, OTRS Account Manager. Paris, who is also Native American, noticed this disparity in services several years ago during her volunteer efforts for Intertribal Deaf Council (IDC), a national non-profit organization for American Indians, Alaska Natives, and First Nations deaf, deaf-blind, hard of hearing and late-deafened individuals.

Last spring, OTRS and Oregon Public Utility Commission (PUC) hosted a three-week road tour with other non-profit organizations, including IDC, to provide outreach to agencies and individuals outside of the Mid-Willamette Valley in Oregon (see story on page 5). During the road tour, several stops were made at Oregon Tribal Reservations.

“Most of the individuals we spoke with at these tribal agencies were completely unaware of what the state could offer to their tribal members who have a hearing loss or speech disability,” said Paris.

After this experience, the OTRS outreach team decided to make Native American outreach a priority for the 2006-2007 fiscal year. Sprint has contracted with several Oregonian Native American trainers to provide an outreach program that includes visiting nine federally recognized tribal councils, non-federally recognized

tribes, and organizations providing services to Native Americans, including organizations for deaf, hard of hearing and speech impaired

people. Additionally, a brochure (see brochure at left) dedicated to the hearing loss population has been developed; a new brochure for speech impaired individuals will be developed in 2007.

Native American Mark Azure is a trainer for the OTRS outreach program. After several trips and sponsoring

accessible services at powwows, Azure is happy to see tribal members gain more insight on how to provide access to hard of hearing tribal members. “At a recent powwow at the Chemewa Indian School, Native American elders saw closed captioning for the first time in their lives,” he said. “Some of the elders were hard of hearing and realized how much information they were missing out on.” This experience has lead tribal councils to seriously consider future access at their events. Azure, along with CapTel trainer Cindy Campbell, also provided outreach to the Confederated Tribes in Coos Bay. The tribal council members there were excited about the access possibilities CapTel could give their members.

Native American trainers for the OTRS outreach program plan to focus on the Grande Rhonde, Pendleton, and Warm Springs tribal areas after January 2007, as well as state agencies and nonprofit organizations in the surrounding areas.

For more information about the Native American outreach program or to schedule a presentation at your organization about improving telecommunications access for tribal members, please contact Damara Paris at damara.g.paris@sprint.com.

OTRS Launches Historical Outreach Program for Native American Tribal Members

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Jon’s CornerGreetings, everyone! There have been many

good changes at RSPF, and it is an honor to adopt the responsibilities and accept the exciting challenges as the new RSPF Manager.

I obtained my first TTY from the Virginia Technical Assistance Program in 1992, which provided me with a sense of telecommunication independence I had never experienced. My experience motivated me to participate in the advocacy, promotion, and evolution of telecommunication independence for deaf/hard of hearing and disabled populations. When I was offered the program manager position with the Oregon Public Utility Commission (PUC), I knew I would be working with a great team. I have immensely enjoyed the job since I began Sept. 1; it has been an exciting time of positive changes.

Please welcome Georgia Ortiz as the new representative for the Deaf community on the TDAP Advisory Committee. Vicki McLean, the PUC Central Services Administrator, will retire after more than 30 years of dedicated service to the State of Oregon. Clark Jackson, PUC representative for the TDAP Advisory Committee, has accepted a position in Bend to be closer to his family. Please join me in thanking them and wishing them the best in their future endeavors. Though we are sad to see them go, we are happy for them as they begin the next phases of their lives.

Lastly, but not least, we thank both BettySue Bischoff and Bill Drobkiewicz for their commitment and dedication as chair and vice chair of the TDAP Advisory Committee, respectively. Bill has served on the committee for eight years without missing a meeting. Therefore, we regarded him as the “Perfect Attendance Guru.” Brant Wolf and Renwick Dayton were voted as Chair and Vice Chair, respectively. We wish them the best in their new roles on the advisory committee.

Have a wonderful and safe holiday season!

Jonathan Cray, RSPF ManagerPublic Utility Commission of Oregon

Outreach events were conducted for TDAP, OTAP, and OTRS at the following events to promote awareness of each program. All were successful, and helpful feedback was obtained to improve our services to the communities. One helpful suggestion was to purchase a telephone line simulator that allows customers to test TDAP equipment at outreach events. The PUC has since then purchased the telephone line simulator in an effort to help customers determine the best type of equipment for their telecommunication needs.

Oregon School for the Deaf Open House and Resource Fair for Families – September 21Department of Human Services Deaf Awareness Day – September 22Independent Living Resources, “A Roll in the Park: Wheel-A-Thon Portland” – October 1Community Action Partnership “Bridges Out of Poverty” Conference – October 9 and 10 Bonneville Power Administration and the U.S. Fish and Wildlife Service Disabled Fair – October 18, Oregon Association for the Deaf Mini-Conference – October 21Oregon School for the Deaf Harvest Gathering – November 4Salem Social Service Community Forum – November 7 (attended by OTAP staff)Oregon School for the Deaf Winter Bazaar – December 8

Future outreach events will include:Development of an outreach program for speech impaired TDAP recipients,Outreach activities in nursing homes, andAdvertisements including TDAP and OTAP applications in both English and Spanish-language newspapers.

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2006 Outreach Events for TDAP, OTAP & OTRS

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Damara Paris spoke with Georgia Lynn Ortiz, the newest TDAPAC member, who represents the Deaf community (Portland area).

Please share a little bit about your educational and employment background. I received my master’s degree in rehabilitation counseling for the deaf from San Diego State University. I come to TDAPAC with approximately 20 years of management experience at a variety of community-based organizations serving the hearing loss community.

Before joining TDAPAC, I was the dean of student life at the Washington School for the Deaf and then the Oregon Deaf and Hard of Hearing Services (ODHHS) Program Manager. Currently, I am the executive director of a new non-profit organization, the Oregon Center for Deaf and Hard of Hearing (OCDHH).

How long have you been a TDAPAC member? One year.

What population do you represent? While my seat is a representation of the Deaf community, I like to believe that I bring issues to the table that affects all of the hearing loss communities. Why did you decide to become a TDAPAC member? As a community advocate I want to see that all Deaf/Hard of Hearing Oregonians are being served properly by the PUC and their programs via

TDAP. As a member, I can offer my experience and expertise when needed to assist TDAP. You know that they say, “It takes a village!” What are some of the future outreach endeavors you would like to see TDAP, OTAP and OTRS do in the 2007 calendar year? With the ever-changing and fast-moving technology available to us today, I would like to see TDAP, OTAP, and OTRS do more outreach and education as well as research in the area of speech impaired consumers. Any additional comments? Without the community’s input, TDAP cannot be effective. TDAP needs your input in order to understand and address critical equipment distribution and outreach needs, so be a part of our team! Let us know what your needs are by contacting any of the TDAPAC members, OTRS Account Manager or RSPF Manager.

An Interview with New TDAPAC Board Member Georgia Ortiz

Georgia Lynn Ortiz

Recently, there have been television shows and newspaper articles about the abuse of relay services – particularly to conduct fraud and to threaten or otherwise use inappropriate language

and/or behavior while using relay services. Sprint was one of the first relay providers to address

and implement a solution to ensure Internet Relay security. This solution is monitored and modified constantly.

Sprint also communicates closely with the Federal Communications Commission (FCC) and consumer advocates about steps to prevent relay fraud, as well as educate businesses on how to address suspicious calls.

Sprint follows all FCC rules and the requirements of the Oregon Public Utility Commission relay contract pertaining to confidentiality. All calls must be processed and kept strictly confidential, regardless of the nature of the call.

If you have any questions about this information, or other comments, please contact damara.g.paris@sprint.com, or visit www.sprintrelay.com.

Sprint Relay Addresses Relay Fraud

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By Damara Paris

In April and May of 2006, OTRS and Sprint sponsored an extensive outreach campaign involving community-based programs that provide services for deaf and hard of hearing individuals in Oregon. The goal of the Deaf and Hard of Hearing Access Road Tour (DHHART) was to expose individuals in rural communities outside of the Mid-Willamette Valley to available resources for Oregonians with disabilities and their family members. A representative from each program in Oregon traveled on a rented bus for three weeks to Coastal, Central, Eastern and Southern Oregon.

Programs that were represented on the tours included:

Hearing Loss Association of Oregon (formerly Self Help for the Hard of Hearing), Intertribal Deaf Council, Miss Deaf Oregon Pageant, Office of Deaf and Hard of Hearing Services, Oregon Association of the Deaf, Oregon School for the Deaf, Oregon Telecommunications Relay Services, Oregon Telephone Assistance Program, Telecommunication Devices for the Deaf, andWestern Oregon University Rehabilitation Resource Center on Deafness.

During the first week of April, DHHART representa-tives toured the coastal areas, starting in North Bend and Coos Bay and ending in Astoria and Newport. Eleven field visits were made to audiologists, speech and hearing centers, and community colleges. On the first night, a pizza party was held in Coos Bay with 38 attendees. DHHART representatives each presented for 20 minutes about their programs. The end of the tour took place at the Shilo Inn with exhibits by local and statewide programs.

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During the second tour on April 12-16, DHHART representatives began with a pizza party attended by 48 people in Eugene. The tour included 21 field visits in Eugene, Springfield, Klamath Falls, Grants Pass and Medford, to audiologists, local community colleges, ed-ucational school programs, social service agencies and disability service programs. The Southern Oregon tour concluded with an exhibit and presentation expo at Red Lion in Medford attended by 52 community members.

DHHART then toured Central and Eastern Oregon the third week of May. Nine field visits were made between Oregon City, Pendleton, John Day, Warm Springs, Redmond and Bend. Rehabilitation programs were visited as well as assisted living centers, tribal councils and a community college. A pizza party was held in Redmond and attended by 35 individuals; an exhibit expo in Bend had 47 attendees.

Overall, the response to the DHHART tour was over-whelmingly positive! The most frequent comment on the field visit evaluations was to have one-day expos in the smaller towns to allow people the opportunity to experience technology hands on. In addition, most of the participants were surprised to learn of the community resources available to Oregonians with disabilities.

Deaf and Hard of Hearing Access Road Tour (DHHART)Sponsored by OTRS & Sprint

Newport Bay, Oregon (Photo taken by Margi Morgan)

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TDAP is pleased to announce the inclusion of speech generating devices (SGD)! After the hard work of Colin Portnuff, Damara Paris, the TDAP Advisory Committee and Sub-Committee, and PUC staff, SGD are finally a reality for Oregon consumers who may otherwise have not been able to obtain it from other sources such as private insurance or Medicare.

SGD are speech aids that provide individuals with severe speech impairment the ability to communicate. Licensed speech language pathologists assess

individuals with speech impairments and make recommendations for appropriate telecommunication assistance devices.

TDAP is also excited to announce the addition of telecommunications equipment for individuals who have had their larynxes (voice boxes) removed due to injury or cancer. The TeliTalk Electrolarynx Telephone is manufactured by Griffin Laboratories; accessories include a headset and oral adapter. The TruTone Electronic Speech Aid is permanently affixed to a speakerphone and is the only artificial larynx device manufactured to allow natural inflection. Individuals using the TeliTalk will be able to express their true feelings and emotions.

The staff at TDAP also have been working diligently on many projects, including:

Updating the cumbersome seven-•

page application by reducing it to at least two pages and convert it into a brochure, including pictures of equipment and brief descriptions of use.Researching and purchasing telecommunications equipment for individuals who stutter. Developing TDAP and OTAP advertisement to be published in organization newsletters, providing resources for the disabled community across Oregon. The advertisement has appeared in Deaf Services of Southern Oregon, and will appear in the Independent Living Resources newsletter in the Portland metro area. Introduce modern TeleBraille into the program.

For more information contact Jon Cray at jon.cray@state.or.us.

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TDAP UPdates: SGDs, TeliTalk, and TeleBraille

By Jonathan Cray

In an effort to improve customer service, Oregon Telecommunication Assistance Program (OTAP) has worked diligently to update the application to include a list of participating telephone companies. For example, frustrated customers with telephone companies such as Comcast would apply for OTAP and later be denied OTAP benefits since Comcast does not participate in OTAP. The updated application empowers customers with current information and specifies the qualifying state programs that make a person eligible for OTAP. In addition, it minimizes time and customer dissatisfaction. An updated OTAP application is on page 11 of this newsletter.

OTRS would like to welcome two new OTAP staff members, Melanie Hemelstrand and Kim Watts. Melanie was a temporary worker for the PUC before being hired permanently; Kim formerly worked at the Oregon School for the Deaf and knows some sign language. Also, Julie Thompson was recently promoted to Administrative Assistance. All three are wonderful additions to the team!

Oregon Telecommunication Assistance Program Updates

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At the Dec. 4, 2006 Telecommunications Devices Access Program Advisory Committee (TDAPAC) meeting, TDAPAC members recognized two individuals for their long-standing support of TDAP, OTAP and OTRS.

Bill Drobkiewicz, an eight-year member of TDAPAC, received recognition for his participation in the TDAPAC. The award, presented by PUC Commissioner Ray Baum, recognized that Medford resident Drobkiewicz had never missed a meeting; the award proclaimed him a “Perfect Attendance Guru.” Per the TDAPAC bylaws, Drobkiewicz has served the maximum two terms allowed for TDAPAC members, but a proposed bylaw modification may allow him to re-apply after three months if a replacement cannot be found.

Victoria McLean also received an award from TDAPAC for her years of service at PUC as the administrator of Central Services programs, including RSPF. McLean will retire on Jan. 31 and pursue a career as a massage therapist. McLean also received an award from Sprint for 10 years of outstanding service to the field of telecommunications relay services, as well as a cake depicting a hedgehog, inscribed with the words “Stop hedging around—go and enjoy your well deserved retirement!” McLean is also an advocate for hedgehogs and one of the founding members of the Hedgehog Welfare Society.

TDAPAC and Sprint Recognize Two Outstanding Individuals

PUC Commissioner Ray Baum and Bill Drobkiewicz

Victoria McLean

MOVED?Be sure to let us

know!

If you’ve moved, we need your new phone number and address! All information will be kept strictly confidential. Please notify the TDAP office of your new contact information at:

(800) 6�8-��58 TTY (800) 8�8-���2 Voice

E-mail: puc.tdap@state.or.us

Telephone customers in Oregon will see a reduction in the fee that helps pay for three telephone assistance programs (OTAP, OTRS and TDAP) provided by the Public Utility Commission. The fee will drop from eight cents to five cents per telephone line, effective February 1, 2007. The programs will still be adequately funded even with the reduction because the number of telephone lines in Oregon continues to grow, and expenses for the telecommunications relay service are declining due to the Internet and technology upgrades that allow calls to be processed faster. In addition, video relay calls are processed at virtually the equivalence of a call between two hearing parties and is used by many who formerly used the telecommunications relay service.

“After reviewing the financial projections, we determined the need to reduce the surcharge, and two of our key advisory councils agreed with the recommendation,” RSPF Program manager Jon Cray said. “Even with the reduced surcharge, the programs are financially stable.”

RSPF Surcharge Reduced

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The Telecommunication Devices Access Program Advisory Committee Announces the Availability of:

• ONE CONSUMER SEAT from the Hard of Hearing Community • ONE CONSUMER SEAT from the Deaf Community

Committee Members advise the Public Utility Commission regarding the Telecommunication Devices Access Program (TDAP), Oregon Telephone Assistance Program (OTAP), and Oregon Telecommunications Relay Service (OTRS). Committee Members provide essential input regarding adaptive equipment and its distribution in addition to matters affecting the telecommunication assistance programs and the disabled and/or low income populations in which they serve.

Mileage is reimbursed when the TDAP Advisory Committee meets quarterly (first or second Monday in March, June, September, and December) from 9 a.m. to Noon at:

Public Utility Commission of Oregon550 Capitol St., NE

Salem, OR 97301-2551

If you are interested in serving a 4-year term as a volunteer advisory board representative, please submit the following:

One letter of interest stating why you would like to serve on the advisory committee.Your resume and relevant background informationOne or more letters of recommendation from the community you represent

Please mail all materials to: Jon Cray, RSPF Manager Telecommunication Assistance Programs P.O. Box 2148 Salem, OR 97308-2148 OR fax to 503-378-6047

For further information, please visit www.rspf.org or e-mail jon.cray@state.or.us

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RSPF SEEKS TWO COMMITTEE MEMBERS

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New RSPF Manager: Jonathan Cray

OTRS is thrilled to welcome Jonathan Cray as the new RSPF manager, who began his duties on Sept. 1. Cray obtained his master’s degree in communication sciences and disorders from East Carolina University in Greenville, N.C. Shortly after graduation in 2003, he accepted a summer internship

opportunity with Communication Service for the Deaf, Inc. (CSD) at one of their relay centers in Syracuse, N.Y. His internship experience led him to another CSD call center in Stockton, Calif., where CSD was contracted with the state’s public utility commission to provide the California Telephone Access Program call center (similar to Oregon’s TDAP). Cray worked as a supervisor for two years before being promoted to center manager for a year.

As the CSD call center contract neared expiration, Cray knew that he wanted to continue his career in the telecommunications industry, particularly in programs. As fate would have it, the program manager position with the Oregon Public Utility Commission became vacant.

“I was thrilled to be offered the position and knew I would be working with a great team of professionals. I also know that I have big shoes to fill from the previous program manager, Damara Paris, and look forward to the challenges that lie ahead,” said Cray.

Cray also stated that he obtained his first TTY from the Virginia Technical Assistance Program in 1992, which provided him with a sense of telecommunication independence he had never experienced before.

“My experience motivates me to participate in the advocacy, promotion, and evolution of telecommunication independence for the deaf/hard of hearing and disabled populations,” he added. “I look forward to a successful and productive tenure with the Oregon Public Utility Commission.”

Damara Paris is the new OTRS Account Manager for Sprint, as of May 2006. Previously, she was the RSPF Manager for the Public Utility Commission (1998-2006), the Program Manager for the Connection Program (1994-1997) and the Assistant Manager for Community Bridges (1993-

1994). She earned a master’s degree in rehabilitation and counseling in deafness from Western Oregon University, and a certificate of public management from Willamette University.

Damara is also actively involved with the community, volunteering for Intertribal Deaf Council, Oregon Association of the Deaf, Deaf Women of Oregon and Washington, and serving as the 2009 National Deaf Women United Conference Chair.

“I am thrilled at the opportunity to continue contributing to the telecommunications relay industry in my new role as the OTRS Account Manager,” Paris said. “My experience with PUC has been great, and I hope to continue this positive relationship as I work with the new RSPF manager on our 2006-2007 outreach goals.”

Some of these goals include Native American outreach (see page 2), expanding CapTel outreach and coordinating another Taste of Technology forum in Spring 2007.

Consumers may reach Damara at: Damara Paris, OTRS Account Manager Sprint Relay 700 SW Taylor St., Suite 300 Portland, OR 97205 damara.g.paris@sprint.com (503) 937-2429 Voice Mail (503) 937-2409 TTY (913) 523-9873 FAX Videophone: By appointment only

From RSPF to OTRS: Damara Paris

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BRIDGES TO COMMUNICATIONOREGON PUBLIC UTILITY COMMISSION

residential service protection fund

OTAP * OREGON TELEPHONE ASSISTANCE PROGRAM

TDAP * TELECOMMUNICATION DEVICES ACCESS PROGRAM

NEED HELP PAYING YOUR MONTHLY PHONE BILL? CONTACT OTAP:Oregonians who are on a qualifying state assistance program may receive a reduction in theirmonthly bill for local residential telephone service.

HAVING TROUBLE OR UNABLE TO COMMUNICATE BY TELEPHONE? CONTACT TDAP:Loans specialized telecommunication equipment at no cost and with no income restrictions toeligible Oregonians who are deaf, hearing, vision, speech and mobility (upper extremities)impaired.

ADDRESS: MAILING:550 Capitol St NE, Suite 215 PO Box 2148Salem, OR 97301-2551 Salem, OR 97308-2148

PHONE:(800) 848-4442 Voice(800) 648-3458 TTY(503) 378-6047 FAXMonday – Friday 8 a.m. to 5 p.m.

Download or complete applications at www.rspf.orgE-mail: puc.otap@state.or.us or puc.tdap@state.or.us

OTRS Newsletter design and editing services provided by:

T.S. Writing Serviceswww.tswriting.com

Oregon Telephone Assistance

Program (OTAP) ApplicationOnline OTAP applications: To print or complete an online application please visit: http://www.rspf.org.

The Oregon Telephone Assistance Program (OTAP) can help you with your phone bill. If you have telephone service andreceive one of the following qualifying benefits, you can receive the current reduction of up to $13.50 off your phone bill.

Food Stamps Temporary Aid to Needy Families (TANF) Supplemental Security Income (SSI) Certain State Medical Programs or State Medicaid (NOT Medicare from the Federal Government)

The following is a list of residential phone companies that ONLY participate in OTAPThere are 3 cellular phone companies that participate ~ they are highlighted and marked with an * below.

ASOTIN CLEAR CREEK HOME PHONE CO. MT. ANGEL PINE PHONE CO. ST PAUL

BEAVER CREEK COLTON MALHEUR HOME NEHALEM PIONEER STAYTON CO.

CANBY CO-OP COMSPAN MIDVALE TEL. EX. NORTH STATE QWEST TRANS CASCADE

CASCADE UTILITIES EAGLE MOLALLA OREGON TEL. CORP. ROOME TEL COM VERIZON

CENTURYTEL GERVAIS MONITOROREGON/IDAHOUTILITIES SCIO MUTUAL

CITIZENS/FRONTIER HELIX MONROE PEOPLE’S SPRINT/EMBARQ

*WIRELESS TELEPHONE COMPANIES * EDGE WIRELESS * UNICEL * U S CELLULAR

(Cut on dotted line and mail the bottom portion of this application to the PUC)

Oregon Telephone Assistance Program (OTAP) Application – Please WRITE clearly.

If you have a situation that prevents you from providing certain information, please contact OTAP for assistance.

Applicant’s First and Last Name (The applicant’s name MUST be on thephone bill)

Applicant’s Social Security Number Date of Birth

Applicant’s Home Address City Oregon Zip

Applicant’s Mailing Address (only if different from your home address) City Oregon Zip

Applicant’s Phone Company (eligible phone company from list above) Applicant’s Phone Number

( )

I want the phone company to reduce my phone bill each month under OTAP. I give PUC permission to verify I receivebenefits from a public assistance agency and to share the information on this form with the phone company.I understand the following:

OTAP benefits start on the date the PUC approves the signed application. OTAP benefits will stop if I no longer receive one of the qualifying benefits. I will call the PUC when I no longer

receive the qualifying benefits. My name must be on the telephone bill and that I must have phone service in order to receive OTAP benefits. I need to allow 30-90 days for the phone company to apply the credit to my phone bill.

Is this NEW phone servicein the last 60 days?

YES NO

Applicant’s Signature Date

Do you have questions? Call the PUC 1-800-848-4442 Voice or 1-800-648-3458 (TTY) In the Salem area: 503-373-7171

Email Address: puc.otap@state.or.us

Please Mail Application to: PUC, PO Box 2148, Salem OR 97308 or Fax to: 503-378-6047

Happy Holidays!

ADDRESS SERVICE REQUESTED

Brant Wolf, Chair Industry Representative

Oregon Telephone Association bwolf@ota-telecom.org

Renwick Dayton, Vice ChairPortland

Deaf Representativeren_beth@comcast.net

Betty Sue BischoffEugene

Hard of Hearing Representativebettysueb@juno.com

Cheryl Davis Monmouth

Professional Representativedavisc@wou.edu

Clark JacksonSalem

OPUC Representative clark.jackson@state.or.us

Lizzie McNeff Portland

Mobility-Impaired Representativemcneff@pdx.edu

Georgia OrtizPortland

Deaf & Hard of Hearing Representative

glo_treo@yahoo.com

Colin PortnuffPortland

Speech-Impaired Representativecolin@jjcoffee.com

Ishai Rosen Corvallis

Deaf Representativeishair@aol.com

Rosalie SchnackenbergPortland

Deaf & Hard of Hearing Representative

rschnackberg@juno.com

2 VACANT POSITIONS AVAILABLE ON THE TDAP ADVISORY COMMITTEE!

If you are interested in serving, please contact RSFP Manager Jonathan Cray at: puc.tdap@state.or.us (800) 648-3458 TTY (800) 848-4442 voice

TDAP Advisory Committee Members

www.puc.state.or.us/consumer/otrs/default.htm

Damara Paris • OTRS Manager 700 SW Taylor St., Suite 300Portland, OR 97205(503) 937-2429 Voice Mail(503) 937-2409 TTY(913) 523-9873 FAX

Jonathan Cray • RSFP Manager Public Utility Commission of Oregon550 Capitol Street NE, Suite 215 P.O. Box 2148Salem, OR 97308-2148TTY: 800.648.3458 Fax: 503.378.6047Voice: 800.848.8442 E-mail: puc.tdap@state.or.us

O TRS CONTACT INFORMAT ION

Check our website for information on OTRS.

Telecommunication Assistance ProgramsOregon Public Utility Commission550 Capitol Street NE, Suite 2�5P.O. Box 2148Salem, OR �7�08-2��8