other it services catalog v2 - solutions ii it services catalog 2017 ... , business impact analysis,...

CONFIDENTIALANDPROPRIETARYINFORMATIONOFSOLUTIONSII,INC.NOTTOBEUSED,EMPLOYED,ALTERED,DUPLICATED,ORCOPIEDWITHOUTEXPRESSWRITTENPERMISSION.

SolutionsIIOtherITServicesCatalog2017Version2.8

CorporateHeadquarters (303)796-8393TEL8822SouthRidgelineBlvd.Suite117 (303)796-8399FAXLittleton,CO80129 www.Solutions-II.com

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CONFIDENTIALANDPROPRIETARYINFORMATIONOFSOLUTIONSII,INC.NOTTOBEUSED, EMPLOYED,ALTERED,DUPLICATED,ORCOPIEDWITHOUTEXPRESSWRITTENPERMISSION.

TableofContents

Introduction.............................................................................................................................3

Overview..................................................................................................................................3

ServicesSummary....................................................................................................................4

OtherITServices......................................................................................................................5MicrosoftConsulting.................................................................................................................................5BusinessIntelligence(PowerBI)..............................................................................................................5InfrastructureSupport.............................................................................................................................5DynamicsCRM.........................................................................................................................................6SharePointandDevelopment..................................................................................................................6StaffAugmentation...................................................................................................................................7PostWarrantyMaintenance.....................................................................................................................8DataErasureServices................................................................................................................................9

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IntroductionThiscatalogprovidesanoverviewofourServicesPortfoliooutliningthebenefitsthatcanbedeliveredtoourclients.Formorethan25years,SolutionsIIhasdeliveredoutstandingservicestoourclientsusingourservicesmethodology.Wemaintainnumerousvendorcertificationscoupledwithhands-onexperiencewhichallowsustodesign,deploy,documentandmanagethosemulti-vendorenvironments.OurclientsleverageourexpertiseandsolutionstolowertheirITcapitalandoperatingcosts.WiththefastchangingITworld,yourteamcanuseustonavigatetheever-changingtechnologiesallowingyoutoovercomefinancialconstraintsandlimitedinternalITknowledgeandfocusdirectlyonyourcorebusinessobjectives.

OverviewSolutionsIIisnationallyrecognizedasacomprehensiveInfrastructureasaService(IaaS)Provider,empoweringourclient’sbusinessmodelsthroughaseamlessdeliveryofafullsuiteofProfessionalandManagedITServices.SolutionsII'scommitmentofbringingbest-of-breedsolutionstoclientsincludesaprofessionalservicespracticededicatedtoincreasingcustomerservicelevelsanddecreasingthetimeandsupportrequiredforimplementationstokeeptheirclients"PerformingAheadoftheCurve.”

ServicePortfolioOfferingsAcrossMultiplePlatformswhether“onprem”or“cloudbased”

• ArchitecturalServices

• ProfessionalServices

• ManagedServices

WhySolutionsIIServices?• DepthofExperienceandExpertise

Accesstosubjectmatterexpertswith200+technicalcertificationsthatdesignanddeliveryoursolution.

• BreadthofServicesSuiteNetwork,security,cloud,virtualization,businesscontinuanceanddataoptimizationcombinemakeusaone-stopcomprehensiveServiceProvider.

• ReliabilityandConsistencyClientOutcomesOurgoalistobuildtrustthroughacommitmenttoteam,partnershipandsuccessbydeliveringprojectsontimeandunderbudget.

• AccountSupportIncludingClientAccountManagementClientsconsiderusanextensionoftheirteam.Wedemonstrateteamworkthroughcollaborativeeffortslikeindustryleadingdocumentation,assessments,businessimpactanalysis,on-timeprojectmanagementandquarterlybusinessreviews.

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ServicesSummarySince1992,SolutionsIIhasaproventrackrecordofdeliveringoutstandingservicestoourclientswithourfullydevelopedservicesmethodology.Ourservicesorganizationmaintainsnumerousvendorcertificationswithhands-onexperiencethatallowsustodesign,deploy,documentandmanagethosecomplexmulti-vendorenvironments.

• SolutionDesign• ConsultingServices• Assessments• Strategy&Optimization

• Assessments• Implementation• Migrations• ProjectManagement• StaffAugmentation

Professional

Managed

• DataCenter• BackupandRecovery• Network• Voice• Poweri• ServiceDesk

• Assessments• Risk&Compliance• IncidentResponse• Advisory• ManagedServices•

BreadthofServicesSuiteSolutionsIIisaone-stopcomprehensiveServiceProvider.Wehavepracticeareasinnetworking,securityandcloud,virtualization,businesscontinuanceanddataoptimization.

ExperienceandExpertiseAccesstosubjectmatterexpertswith200+technicalcertificationsthatdesignanddeliveryoursolution.

ReliabilityandConsistencyOurgoalistobuildtrustthroughacommitmenttoteam,partnershipandsuccessbydeliveringprojectsontimeandwithinbudget.

AccountSupportIncludingClientAccountManagementSolutionsIIisconsideredbyourclientsasanextensionoftheirteam.Wedemonstrateteamworkthroughcollaborativeeffortslikeindustryleadingdocumentation,assessments,businessimpactanalysis,on-timeprojectmanagementandmore!

Architecture

Security

• PublicCloud• PrivateCloud• SecureCloud• HybridCloud• CloudStorage

CloudHosting

OtherITServices

• MicrosoftConsultingServices• PostWarrantyMaintenance• DataErasureServices

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OtherITServicesBelowareothernon-categorizedITservicesthatSolutionsIIprovideswiththesamepassion,qualityandintegrityaswedeliverforallotherservicesoutlinedinthisservicescatalog.

MicrosoftConsulting

BusinessIntelligence(PowerBI)

InfrastructureSupport

SolutionsIIprovidesavarietyofMicrosoftConsultingServicesandtakesprideinouruniqueanddistinguishedpersonnelwhoarerecognizedacrosstheindustryfortheirexperienceindeliveringtheseservices.

SolutionsIIhasextensiveexpertiseworkingcustomers’needsaroundPowerBI.Ourservicesrangefrombeingabletoaddresscustomers’basicneedsandunderstandingofwhatispossiblewithtechnologiestheyalreadyown,tobuildingaBIdashboardusingtheirowndata(proofofconcept,)toadvancedreal-timedatacubingtobuildoutcomplicateddashboardstyingintomanydifferentdatasources.OurgoalistoeducateourcustomeraroundwhatcanbedoneusingPowerBI,andhelpingthemattaintheirbusinessgoals.Weofferfixedfeeengagementstoourcustomscopedprojects.

SolutionsII’steamofMicrosoftexpertsarededicatedtoprovidingcustomerswiththelatesttechniquesindeployingtheappropriateMicrosoftsolutionformeetingtheirbusinessgoals.Projectscopesofworkaredefinedandbasedondiscoverycallsanddiscussions,wherewewouldofferservicesatafixed-feeortimeandmaterials.Ourservicesareperformedonsiteaswellasremote.Manyofthesesolutionswouldbeofferedasafixed-feeQuickStartProgramandourMicrosoftInfrastructurefocusesare:

• MicrosoftOffice365Migrations(Over5MillionAccountsMoved)• MicrosoftAzure(VariousProgramstoDeployAzureServices)• DeploymentofWindows10andOfficeProPlus• MicrosoftSystemCenter(SupportandProgramstoDeploy)• ADRemediationandUpgrades• ADSFandADSyncServices• Evolve365(End-UserTraining/SupporttoGettheMostoftheOffice365Licenses)

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DynamicsCRM

SharePointandDevelopment

SolutionsIIoffersanumberofQuickStartAcceleratorsarecustom-builtsolutions.SolutionsIIexpertshaveinvested2-8weeksoftimebuildingthesesolutions,whileworkingcloselywithMicrosoftandEnd-Users.Thesesolutionssellfor$7,500each.Thisincludesallthecustom-codeand4-hoursofdeploymentservices.Additionalsupportandenhancementscanbepurchasedasneeded.TheseMicrosoftCRMAcceleratorsare:

• CitizenServices• FleetManagementSolutionAccelerator• XRMMobileInspectionsAccelerator• LegislatureIssueManagementSolution• InvestigationManagementSolutionAccelerator• AssetManagement• ITManagement• LicensingandPermitting

SolutionsIIhasseveralprogramsdesignedtohelpwiththeroll-outofSharePoint,OneDrive,Teamsandotherfilesharingservices.Theteamofexpert’scustombuildssolutionsinthisarea,aswell,usingSharePoint,.Net,andotherdevelopmentlanguagestobuildportalsandcustomapplications,cloudbasedoronpremises.Ourteamprovidesproofofconceptofferingtodetailedscopedprojects.Theseservicesinclude:

• MicrosoftSharePointQuickStartPrograms• MicrosoftOneDrivePrograms• MicrosoftSQLUpdatesandUpgrades• MovingDataStoresfromOnPremisetotheCloud

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StaffAugmentation

SolutionsIIoffersawidevarietyofstaffaugmentationoptionswhichallowsyourorganizationtheabilitytoaddstafftotheirteamsbaseduponshortandlong-termneedssupportingyourITinitiatives.Thiswillallowyoutorampupanddownmeetingthechangingdemandsoftechnologywithoutcarryingthecostsandliabilitiesofaddingfulltimeemployees.Theseservicesprovidehighqualityon-demandITstaffinginnicheskillareasacrossthespectrumofinformationtechnologyresultinginhundredsofsuccessfulprojectsinseveralkeyareas,including:

• NetworkEngineeringandAdministration

• HelpDeskandTechnicalSupport

• ProjectManagement

• Security

• SoftwareDevelopment

• DatabaseAdministration

REDUCERISK,ACCESSSPECIALSKILLS,COMPETITIVE

ADVANTAGE,FLEXIBILITY,COSTEFFECTIVEWEAREYOURSTAFFAUG.PARTNER

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PostWarrantyMaintenance

SolutionsIIcanprovidepost-warrantymaintenancesolutioncoveringmostmajorenterpriseserver,storageandnetworkingplatformsandourOEMcertifiedengineersareabletosupportmultiplegenerationsofequipment,inmultipledatacenters,evenacrossmultipleGEOs.Thecostsavingsofourmaintenanceprogramissignificant,upto65%lessthantheOEM,andtheserviceisoftenbetter,becauseofourwillingnesstocustomizeourSLAsandourflexibletermsofservice.Nocomplicatedcontracts,juststraightforwardserviceandvalue.Wecanprovidethemaintenanceforthefollowingmanufacturers:IBM-Lenovo-HPE-Oracle-Dell-CiscoEMC-NetApp-IBM-HPE-BrocadeCisco-HPE-Aruba-Juniper

Ourexperiencedaccountmanagerswillworkwithyourteamtocustomizeathoughtfulandcomprehensivesupportcontractthatsuitsallofyourneedsandrequirements.SolutionsIIoffersthesameSLAsastheOEM,butwithmuchmoreflexibilityandcustomization.Simplychoosefrom1of3standardSLAsorcustomizetoget"splitlevel"coverageoptions,suchasmixing24x7x4on-sitesupportformissioncriticalassetsand8x5forlesscriticalinfrastructuretomaximizeyourcostsavings.

• PREMIUM-24x7x4On-site4hrResponseMissionCriticalSupport

• ENHANCED-8x5NBDOn-siteNon-MissionCriticalSupportBASIC-8x5NBDPartsforCustomerswithRedundantSystems

• CUSTOM-Don'tPayforMoreThanYouNeed

24x7x4Multi-LingualCallCenterWeareoneofthefewmaintenanceproviderswhohasourownstate-of-the-art24x7x365supportcenterthatgivesyouaccesstophonesupportandourhighlyefficienton-lineticketingsystem.Openandtrackallofyourtickets,reviewaccounthistoryandescalateorcloseyourissue'sstatus.

On-siteSparesandPartsPlanningWeuseindustrybestpracticesinpartsanalysisandplanning,andhaveaprovenmethodologytoensurethatwearewell-equippedtosupporteverymaintenancecontracteffectively.Wewillsendafieldengineeron-sitetoauditanyhighfailureratecomponentsthatwecanarrangetostocklocally.

Level3andLevel4EngineeringExpertiseOurOEMcertifiedengineersaresomeofthebestintheworldandhaveover80certificationstoensureyou'llreceivethehighestlevelofsupportandproblemresolution.Ourengineersarealsomorethanhappytoprovideknowledgetransferwhenappropriatetohelpeducateyourstaff.

ProactiveMonitoringandRemoteSupportOur24x7remotemonitoring/callhomefeaturematchestheeaseofuseandtheproactivecapabilitiesoftheOEM’s.Wewillremotelymonitoryoursystem'shealthandpro-activelytakeactionifrequiredtofixandresolveanyissuebeforeyouevenknowtherewasapotentialproblem.

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DataErasureServices

Securityofsensitivedataisbecomingoneofthemostimportantandchallenginginitiativesforbothsmallandlargebusinessesalike.Thepenaltiesforinsufficientprotectionanddestructionofconfidentialinformationaresubstantial,bothlegallyandfinancially.Solution-II'sDataErasureservicesprotectyourcompanyfromdataloss,databreach,oranyotherunauthorizeduseofsensitivedata.Ensureallofyourdataisproperlyremovedfromyourequipmentbefore:

• ReturningLeasedEquipment• Trading-inEquipment• RetiringUnusedAssetstobeRecycledorResold• ReplacingDisksThatHaveFailed• RepurposingorRelocatingEquipment• ReallocatingSpaceinSharedStorage

Environments

HowDataErasureWorksSolutionsIIusesspeciallybuiltapplianceswithsoftwarethatbypassestheinherentredundancyanddataprotectionbuiltintomodernstoragearrays.Thisway,weareabletooverwriteeverypossiblelocationwheredatamayreside.Evenflashandsolid-statedrives,thatconstantlyremaptheirmemorylocations,tohideheavilywornaddresses,areabletobefullyerased.Allofourdataerasureservicesareperformedbyourowncertifiedtechniciansatyourfacilityoratourfacility.Byhavingourtechnicianscometoyou,yourdrivesneverhavetoleaveyourpossession,whichfurtherstreamlinesthisprocesswithoutthethreatofabreachcausedbythirdpartytransportation.OurErasureServicesprovideyouwiththesame,ifnotbetter,protectionandcomplianceasthemajormanufacturerswithouttheinflatedcost.Ourcustomersconsistentlysaveupwardsof50%fortheexactsamedataerasureservicestheywerereceivingfromtheirOEM.

ANAIDAAACertifiedServiceProviderJustfollowingtheseproceduresisnotenoughtomaintaincompliance.Youmustbeabletoproveit.OurDataErasureservicesprovidesyouwithcompletedocumentationincludingmaterialsreceipt,certificateofsanitizationandfullchainofcustodydocumentation.Unlikeyourmajormanufacturers’servicesourcertificationisbackedupbytheNationalAssociationforInformationDestruction(NAID),anindependentorganizationthatexiststomonitorandtrainfordatadestruction.ThebigmanufacturerslikeEMC,Netapp,HP,Hitachi,Dell,andIBMhavenoindependentorganizationtheyhavetoanswerto.Inaddition,becauseweareNAIDAAACertifiedyouarecoveredbyourone-million-dollarInsurancepolicyunderwrittenbyLloydsofLondonwhichcoversourclients.

OurDataErasureServiceOfferings:

WeareabletocoverallofthemajorplatformswhereveryourequipmentislocatedwithintheU.S.

other it services catalog v2 - solutions ii it services catalog 2017 ... , business impact analysis,...

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