otago polytechnic september 2009 “leadership and clever people”

Otago PolytechnicSeptember 2009

“Leadership and Clever People”


Introduction and Overview


What am I Doing?


What am I Thinking About?


Did u Know?


Thinking About Change


Thinking “How Did That Happen?”

Globalisation Eras

1.1492-1800 Countries2.1800-2000 Multinationals3.2000 - Individuals


Thinking “How Did That Happen?”

Berlin Wall 1989Connectivity – Netscape

Work Flow SoftwareUploading

Outsourcing

OffshoringSupply-Chaining

InsourcingIn-forming

The Steroids


Thinking about extracting value


Thinking about what sort of people we need?


The untouchables

Special or specialised

Localised and anchored

Middle –class jobs (at risk)


The New Middle ClassGreat Collaborators &

OrchestratorsGreat SynthesizersGreat ExplainersGreat LeveragesGreat AdaptersGreen People

Passionate PersonalizersMath Lovers

Great Localizers


Thinking are we developing these people?


What would that look like?

Where do I learn how to learn?

How do I learn to navigate?CQ + PQ > IQ

Stressing Liberal Arts

Right Brain


The Dream Factory - Kanazawa


Thinking about how this might work for Polson Higgs?


Quiz Time


Vision Statement “We will become the business advisor of choice through the creation of an environment where we want to give of our best.”


Mission Statement “Polson Higgs has as its prime objective the provision of an integrated range of client focused services that that will exceed our client’s expectations and assist them to improve the profitability of their businesses. We are committed to creating a client focused culture and supporting our staff to achieve the firm’s prime objective. Our professional and local communities are an integral part of our ability to deliver on this mission”.


Integrity “Doing the right thing” Honesty Truthful Fair Act ethically Open communication Reliable Belief you are doing the right thing Acting with good intentions Consistency Keeping promises No surprises Active listening Involvement/participation Saying what you think Leadership Being professional Following up

Care “Being there” Non judgemental Commitment Involvement Communication Support Fun Friendly Genuine Sense of team Participation Value staff Client care Community care Personal care Positive attitudes Understanding people’s needs Trust

Excellence “Best Outcome” Continual improvement Personal leadership Courage to challenge and be challenged Positive attitudes Exceeding standards Empowerment Value staff Client care Be knowledgeable Quality Exceeding expectations


What does this mean (our clients say …..)

Up to date with business environment

Good relationship people

Deliver on time

Understand client business

Offer constructive business advice to improve profitability

Value for money

Business Advisor of Choice


Through our people who are …..

– Well trained

– Highly motivated

– Supported by strong systematised methodologies and teams

– Given time to understand the clients and industries

– Provided with the tools to deliver the products

How do we deliver this?


Perhaps core business is

Advice

Relationships

This is where clients evaluate us

Where is the value we add?


– Access to our key resource – people

Demographics tell us this will only get harder

– Reluctance to change the way we do things

Mature industry/firm

Gen Y expectations (and others but they don’t speak up)

– Access to the best tools

100% growth since 2003 so what's holding us back?


Compliance Accounting = IndiaWealth Management = PlanB Perth

Credit Management = Australian IT systemsPsychometric Assessment = Saville Holdsworth

Human Resource Systems = MercerPeople Systems = Trakstar USA

How are we responding?


Knowledge workers in Coimbatore


How do you lead that?


Polson Higgs Service Lines Business Services

Tax

Audit

Insolvency

Human Resources

Organisational Design

Wealth Management

Credit Management

Strategic Design

Business Intelligence

Training

IT


Its not all about me!

But it helps to understand me!


logical

analytical

objectively critical

Find principles underlying interesting ideas

curious

Somewhat quiet and reserved

Prefer challenge of finding solution rather than implementing a solution

Adaptable to changing circumstances

Values logic

Work with autonomy


“If the only tool you have is a hammeryou tend to see all problems as a nail”

“a ship in harbour is safe,but that is not what ships are built for”

“if you don’t take a step you can’t fix it – do something”


What does it look like at Polson Higgs?

mentoring programmes

performance evaluation – courageous conversations

individual targets

autonomyultimate circuit breaker - me

variable remuneration

deal with underperformers


Thinking can we be successful?

Infrastructure

Vision

People


What are you thinking?

otago polytechnic september 2009 “leadership and clever people”

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