©ota o ta office of the telecommunications adjudicator 1 11/10/20041 high level review and status...

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OTAOffice of theTelecommunicationsAdjudicator

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High Level Review and Status of Activities High Level Review and Status of Activities under the Telecommunications Adjudicator under the Telecommunications Adjudicator Scheme for Local Loop UnbundlingScheme for Local Loop Unbundling

Further details can be obtained by contacting Peter Black or Further details can be obtained by contacting Peter Black or Clive FedidaClive Fedida

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Local Loop UnbundlingLocal Loop Unbundling

The VisionThe Vision

The ObjectivesThe Objectives

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VisionVision

By January 2006 the LLU industry will have the By January 2006 the LLU industry will have the operational capability to deliver more than One operational capability to deliver more than One Million unbundled local loops per annum in a Million unbundled local loops per annum in a manner that will enable efficient, fair and viable manner that will enable efficient, fair and viable competition on a high quality platform. competition on a high quality platform.

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The Vision Will DeliverThe Vision Will Deliver

Greater than 4,000 copper loops unbundled per dayGreater than 4,000 copper loops unbundled per day BT Site preparation ahead of the Market needsBT Site preparation ahead of the Market needs Customer Provisioning and Customer Faults no Customer Provisioning and Customer Faults no

longer issueslonger issues Migrations between Products and Operators no Migrations between Products and Operators no

longer a barrier to successlonger a barrier to success High Quality & Volume, Multi-Service Platform in High Quality & Volume, Multi-Service Platform in

PlacePlace

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We will achieve the Vision through the We will achieve the Vision through the Critical Success Factors Agreed with BT Critical Success Factors Agreed with BT Wholesale and the LLU OperatorsWholesale and the LLU Operators

Throughput – Orders Processed per DayThroughput – Orders Processed per Day Right First Time – Orders Delivered On Time, To Right First Time – Orders Delivered On Time, To

Defined QualityDefined Quality Telephony Migration – e.g. Number PortabilityTelephony Migration – e.g. Number Portability Broadband Migration – e.g. Existing Services Broadband Migration – e.g. Existing Services

Moving to LLU based servicesMoving to LLU based services Backhaul – Enhanced Products Required Backhaul – Enhanced Products Required

(consultation with Ofcom in process)(consultation with Ofcom in process)

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First Quarter Adjudicator First Quarter Adjudicator

ActivitiesActivities Visit the scheme operators to obtain their input, share Visit the scheme operators to obtain their input, share

and develop the Vision - and develop the Vision - CompleteComplete Identify the business plans where large early volumes Identify the business plans where large early volumes

will come from. Aggregate business plan physicals -will come from. Aggregate business plan physicals -CompleteComplete

Operators & BT to nominate senior operational exec to Operators & BT to nominate senior operational exec to join the UK LLU ‘Market Breakthrough’ Executive - join the UK LLU ‘Market Breakthrough’ Executive - CompleteComplete

Paul Reynolds to confirm to industry BT support for Paul Reynolds to confirm to industry BT support for Joint BT & Industry Vision and Critical Success Factors – Joint BT & Industry Vision and Critical Success Factors – CompleteComplete

Resolve/Assimilate Current Disputes & Concerns - Resolve/Assimilate Current Disputes & Concerns - OngoingOngoing

Get support from the LLU working group - Get support from the LLU working group - CompleteComplete

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First/Second Quarter ActivitiesFirst/Second Quarter Activities Initiate Rapid Product Review – Initiate Rapid Product Review – CompleteComplete Initiate Process & Automation Reviews – Initiate Process & Automation Reviews – CompleteComplete Review and Develop Overview KPIs –Review and Develop Overview KPIs – CompleteComplete Review Need to Develop SLGs to Complement KPIs – Review Need to Develop SLGs to Complement KPIs – In In

progressprogress Walkthrough all processes from Customer Order to Walkthrough all processes from Customer Order to

Customer In-service and Bill with Operators and BT – Customer In-service and Bill with Operators and BT – CompleteComplete

Implement Key Measures Based On End User Implement Key Measures Based On End User performance – performance – 50% progress50% progress

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Early SuccessEarly Success

BT appointed a Director for LLU and are forming a BT appointed a Director for LLU and are forming a single organisation to deliver the industry Vision for single organisation to deliver the industry Vision for LLU LLU

BT ramp-up of resources to cope with Number BT ramp-up of resources to cope with Number Portability demandPortability demand

Suspension of penalties for under-achievement of MPF Suspension of penalties for under-achievement of MPF forecastsforecasts

Intervention required to help improve performance of Intervention required to help improve performance of newly introduced Broadband Migration processnewly introduced Broadband Migration process

BT agreed to overhaul change control for LLU Products, BT agreed to overhaul change control for LLU Products, Processes and Systems with immediate effectProcesses and Systems with immediate effect

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Market Breakthrough Executive Market Breakthrough Executive FormedFormed

Focussed Workshop held on September 2Focussed Workshop held on September 2ndnd

Operational & product Executives, from Operational & product Executives, from Operators & BT were presentOperators & BT were present

Analysed and Agreed LLU Success CriteriaAnalysed and Agreed LLU Success Criteria Formulated outline Breakthrough PlanFormulated outline Breakthrough Plan Adjudicator Team co-ordinating overall planAdjudicator Team co-ordinating overall plan Detailed Workshops on Operations, Product Detailed Workshops on Operations, Product

and Automation held week beginning 13and Automation held week beginning 13thth SeptemberSeptember

First Pass Breakthrough Plan Produced by 30First Pass Breakthrough Plan Produced by 30thth September – Clarification work in progressSeptember – Clarification work in progress

BT and Operators will execute Breakthrough BT and Operators will execute Breakthrough Plan when agreedPlan when agreed

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LLU Operators Requirements - Output LLU Operators Requirements - Output From WorkshopsFrom Workshops

Co-mingling build predictability – ability to plan 12 month DSLAM rollouts

Backhaul products – longer reach LES/BES with aggregation

MPF and SMPF forecasting – renegotiate punitive under-forecasting penalties

Migration processes – implementation of Broadband migration and number portability

Systems – MPF and SMPF ordering and repair, parallel development, test systems, defect management etc

MPF and SMPF Delivery performance – volumes, RFT, on time

Repair products – equivalence, with PSTN and leased line MPF and SMPF Repair performance – on time, accurate

RWT

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The Market Needs – Growth in The Market Needs – Growth in LoopsLoops

0

200

400

600

800

1000

1200

1400

2004 Q3 2004 Q4 2005 Q1 2005 Q2 2005 Q3 2005 Q4 2006 Q1 2006 Q2 2006 Q3 2006 Q4

(Calendar Quarters)

(Th

ou

san

ds

of

Lo

op

s)

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Key Performance Indicators – Key Performance Indicators – Throughput Capability RequiredThroughput Capability Required

50K Lines Unbundled by January 2005 50K Lines Unbundled by January 2005 250K Lines Unbundled by June 2005 250K Lines Unbundled by June 2005 400K Lines Unbundled by September 2005400K Lines Unbundled by September 2005 550K Lines Unbundled by January 2006550K Lines Unbundled by January 2006 1M Lines Unbundled by June 20061M Lines Unbundled by June 2006

Based on Operators and BT Forecasts Based on Operators and BT Forecasts

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Key Performance Indicators – Key Performance Indicators – Delivery Quality Milestone TargetsDelivery Quality Milestone Targets

Right First Time today 50%Right First Time today 50% Right First Time 75% by November 2004Right First Time 75% by November 2004 Right First Time 85% by January 2005Right First Time 85% by January 2005 Right First Time 95% by March 2005Right First Time 95% by March 2005 Right First Time 98% by June 2005Right First Time 98% by June 2005 Right First Time 99.8% by January 2006 Right First Time 99.8% by January 2006

(aspirational)(aspirational)

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VisionVision

By January 2006 the industry will have the By January 2006 the industry will have the operational capability to deliver more than One operational capability to deliver more than One Million unbundled local loops per annum in a Million unbundled local loops per annum in a manner that will enable efficient, fair and viable manner that will enable efficient, fair and viable competition on a high quality platform. competition on a high quality platform.

©ota o ta office of the telecommunications adjudicator 1 11/10/20041 high level review and status...

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