oss product portfolio overview - oracleopnpublic/documents/webcont… · product direction. ......

Oracle CommunicationsOSS Product Portfolio Overview

The following is intended to outline our general product direction. It is intended for information

purposes only, and may not be incorporated into any

contract. It is not a commitment to deliver any material, code, or functionality, and should not be

relied upon in making purchasing decisions.The development, release, and timing of any

features or functionality described for Oracle’s products remains at the sole discretion of Oracle.

Business Applications

Infrastructure

Campaign MgmtCampaign Mgmt PLMPLM EBPPEBPPCall Center Call Center

MgmtMgmt

Corporate Administration

SelfSelf--CareCarePartnerPartner

MgmtMgmtSalesSales

Financial MgmtFinancial Mgmt Asset MgmtAsset Mgmt Security MgmtSecurity Mgmt Knowledge MgmtKnowledge MgmtHRHR

Carrier Grade Framework (e.g. Application Server, RAC, Times TenCarrier Grade Framework (e.g. Application Server, RAC, Times Ten))

Middleware (e.g. BPEL)Middleware (e.g. BPEL)

Help DeskHelp Desk

Advanced Advanced

CRMCRM

Universal Data Hubs (Customer, Product, Asset)Universal Data Hubs (Customer, Product, Asset)

Business Operations

ServiceService

DeliveryDelivery

PlatformPlatform

ServiceDeliveryEnterprise

Analytics

Enterprise Enterprise

AnalyticsAnalytics

Operations Analytics

Operations Operations

AnalyticsAnalytics

CRM AnalyticsCRM AnalyticsCRM Analytics

ERP AnalyticsERP AnalyticsERP Analytics

Analytics

Oracle Communications Footprint (2009)

Pricing/DiscountsPricing/Discounts Balance MgmtBalance Mgmt

BillingBilling

InvoicingInvoicing

MediationMediation

PaymentsPayments VouchersVouchers

Service ControlService Control

InterconnectInterconnect

SettlementsSettlementsA/R & CollectionsA/R & Collections

RatingRating

Service Fulfillment Billing & Revenue ManagementAssurance

Service Service

AssuranceAssurance

Revenue Revenue

AssuranceAssurance

Fraud MgmtFraud Mgmt

Order & ServiceOrder & Service

ManagementManagement

Inventory Inventory MgmtMgmt

Service ActivationService Activation

DiscoveryDiscovery

Netw

ork

N

etw

ork

In

tellig

en

ce

Inte

lligen

ce

ReconciliationReconciliation

Policy MgmtPolicy Mgmt

ISV PartnersISV PartnersOracleOracleOracle

Oracle Communications Solutions “OSS” Components

Oracle Communications Solutions OSS Component Introduction

• Order Management – Process enabled application for optimized delivery of captured customer and network orders. Performs order transformation, decomposition and orchestration of all order activities with full visibility & status aggregation over entire order lifecycle.

• Inventory – Unified, accurate inventory of subscribers, services, logical & physical resources together with design / assign capabilities for service fulfillment and actionable network analytics for network optimization.

• Activation – Multi-service, multi-vendor service activation of network and IT applications. Stateful configuration and Service-aware configuration management of enterprise Ethernet / IP services.

• Design Studio –Design time environment for rapid assembly, config and deployment of new services

Service Delivery Platform

Order Management

Inventory Mgmt

DesignStudio

Service Activation


Order Management

Inventory Mgmt

DesignStudio

Service Activation

Oracle Communications Solutions OSS Component Introduction

• Oracle Communications Order & Service Management (OSM)

• Oracle Communications Unified Inventory Management (UIM)

• Oracle Communications Network Intelligence• Oracle Communications Network Integrity

• Oracle Communications ASAP• Oracle Communications IPSA

• Oracle Communications Design Studio

• Orchestrate orders across systems and people

• Ensure visibility of order progress at any point during order execution

• Manage in-flight changes to orders automatically

• Support the human aspectAND system automation

• Enable fast time-to-marketdeployments with ability to scale

Order & Service Management

S t ar t

B o o k C P E I n st all

T e st Cir c uit

B o o k CO In st all

R e s er v e I n ve nt o ry

C P E R eq uir e d ?C O In st all

R e q uir e d ?

W ait f or CO I n st all

W ait f or C PE I ns ta ll

A s sig n P ort

A c tiv a te Billin g

W ait f or Re q ue st

D a t e

A c tiv a te

C ir c uit

E n d

Y e s Y e s

S t ar t

B o o k C P E I n st all

T e st Cir c uit

B o o k CO In st all

R e s er v e I n ve nt o ry

C P E R eq uir e d ?C O In st all

R e q uir e d ?

W ait f or CO I n st all

W ait f or C PE I ns ta ll

A s sig n P ort

A c tiv a te Billin g

W ait f or Re q ue st

D a t e

A c tiv a te

C ir c uit

E n d

Y e s Y e s

Capture Decompose Orchestrate Execute

Functional Positioning

Orchestrate between order capture and multiple order execution systems

Order & Service Managementhttp://www.oracle.com/industries/communications/oracle-communications-order-service-

management.html

Order Change Management (OCM)OCM is a Key Product Differentiator

• Changes to in-progress orders are a regular course of business and can have high costs

• OCM automatically recognizes an in-flight change and optimizes the impact to the overall order entity within the existing order flow

• Complex “rainy day” process branches and contingencies are no longer needed

• Intelligent logic used to minimize rollback and redo activities

• Downstream dependencies are accounted for and compensated automatically

• Manual tasks are proactively brought to the attention of human operators

OCM turns this: into this:

Design Studio for OSM – Process Whiteboard

Visual design of fulfillment

processes

Floating process

design palette

Productivity Pluses…• Design without OSM

run-time

• Drag and drop

• Multi-select• Copy/cut and paste

• Undo/redo in process design

• Zoom

• Auto-layout

• Sticky tool mode• Multiple entity editors

In-line task creation or

drag and drop

Floating “bird’s

eye view” and

navigation of

process

Magnifier

DB

External

File

Web Service

OSM Order

Attachment

OSM

Order

Using External Data in Web Client

Other

System

Validations

Presentation

On-line help

Tool tips

Calculations

Language

localization

Order Data

view

ERP and Corporate Management

BusinessIntelligence

andAnalytics


Application Integration Architecture Integration Master Data Management

Order Management

Inventory Mgmt Service Activation


CustomerRelationshipManagement

Billing and Revenue

Management

InfrastructureFusion Middleware Carrier Grade Framework

Activation Multi-service, multi-vendorservice activation andconfiguration management

SF Market Review – Global

Telecom Software Market

Analysis, Larry Goldman

OSS Observer April 2008

Confirmed Market LeadershipConfirmed Market LeadershipConfirmed Market LeadershipConfirmed Market Leadership

“Oracle is the [activation] market

leader.”

Across…

• Mobile Services

• Consumer Multi-Play

• Enterprise IP Services

� Activating over 500,000 mobile service orders per day at a given customer

� Managing some of the largest IP/MPLS networks

Activation

Activation as part of OSS/BSS

Messaging/EAI

CRM SystemBilling System

Performance

Management

Fault

Management

Workforce

Management

Activation

Activation Controller

High Volume Mass Market

Services(ASAP)

Unique IP-BasedNext Generation

Services(IPSA)

Order and Service Management

Process ControlEngine

View Frame Engine

OSS/JUpstream

Activation API

Upstream XMLOSM API

ExistingActivation

System(s)

Dis

co

ve

ryA

PI

CartridgePlug-in Framework

Mo

bile

IPT

V

Vo

IP

Vo

ice

Cis

co

Riv

ers

ton

e

Ju

nip

er

XM

L

OSM Control GUIStudio – Service Creation

GUI

Inventory

Inve

nto

ryA

PI

Dis

co

ve

ryA

PI

Service Inventory

Subscriber Inventory

Physical Inventory

Logical Inventory

Design/Assign/AdminGUI

Service/SubscriberWeb GUI

ServiceTransformation

SOA basedOSS/J request

SOA basedOSS/J response

ScriptsServiceBundles

ServiceActions

NetworkActions

Order TranslationsTransactionalActivationWorkflow

Activation Control

Activation Control Functionality:� Activation Transaction Management� Scheduling / Due Date Management� Order Prioritization � Supplemental Processing� Cancellation Processing� Related Order Management� Batch Order Management� Fallout Management Order Control

(suspend, edit, abort, retry, resume, etc.)

� Order & Task Timeouts

Activation

Activation Service

Network / Systems

Cartridge Distribution Layer

SC

E

ActivationActivation Control

Order Management & Inventory

Activation CredentialsVendor Support by Domain

NortelSiemens

Lucent

Ericsson

AlcatelAGCS

CircuitVoice

NortelSiemens

Cisco

Sonus

AlcatelSylantro

BayPackets

PacketVoice

AlcatelLucent

Cisco

Nortel

Huawei

BroadbandAccess

MicrosoftNagra

IP-TV

AlcatelCisco

Lucent

Nortel

Redback

ATMFrame

CiscoJuniper

Alcatel

Foundry

HuaweiNortel

Riverstone

IP

EricssonNokia

Nortel

Lucent

AlcatelMotorola

Mobile

Multi-service, multi-vendor cartridges enabled through proactive hardware partnerships and deployments

Business Applications

Mobile Subscriber Consumer Multi Play Enterprise IP Services

OSM

ASAP

Characteristics:

Volumes: High Medium Low

Complexity: Low Medium High

Services beingConfigured:

Service OnlyLayers 4+

Network and ServiceLayers 1-3 + Layers 4+

Network OnlyLayers 1-3

$$$ / Transaction: Low Medium High

Service Examples:

Pre/Post Paid, Voiceand Data mobile services

DSL, Cable, FTTP, Satellite,Consumer & SME VoIP & Video

L3 MPLS VPNs, QoS,VPLS, Ethernet, etc.

Communication Domains

Policy Services

Policy Services

UIM OSMUIM

IPSA andCM

Disco

OSM

Customer Examples:

ASAP Policy Services

ASAP Design Studio

IDE for rapidly building and deploying services

(subscriber or network build out)

Design, document and deploy Network and Service Activation Cartridges

Design, document and deploy SRT Cartridge for upstream

integration

Cartridge relation

graph for showing

relationships

among Service

and Network

Cartridges, and

run-time

environments

ActivationIPSA Component Overview

Key Value Proposition

• Productised intelligence for rapid deployment with little / no customisation

• Both activation & ongoing management of device configurations

• Policy & role-based

management of IP & Carrier

Ethernet services

• Stateful, abstracted, intelligent,

multi-vendor

• Seamless operation within

Activation or as part of Service

Fulfillment for multi-domain,

multi-vendor service control

• Integrated Configuration

Management for lifecycle

management of service and

device configurations

• Archiving, intelligent restore,

compliance management

IP VPNs,

QoS Management

Broadband,

Voice,

Video, Mobile

Activation

Design andRuntime Tools

Service Studio

Provisioning

GUI

Activation Controller

Cartridges

OSS/J Activation API & Service Transformation

High Volume

Mass Market

Services

Unique IP-Based

Next Generation

Services

Upstream OSS Layer

Order and Service Management & Inventory

Existing

Activation

System(s)

Activation Engines

Network

ActivationIPSA Component Overview

• IP Service Capability

• L3 MPLS VPNs (RFC 2547)

• L2 MPLS VPNs

• PWE (Martini)

• VPLS

• IP/MPLS QoS

• Dedicated Internet Access

• Security – ACLs/Firewalls

• Metro Ethernet VLAN

• MPLS-TE LSP Management

• IPsec VPNs

• VRF Lite

• Extensibility via:

• Configuration Templates

• Generic Policies

Flexible, Highly Automated

Activation for IP Networks

Flexible, Highly Automated

Activation for IP Networks

Expert

GUI APIWizards

IP/MPLS/Ethernet Network

Activation – IP Service Activation VPN Configuration Made Easy

• Drag & drop service activation, or wizard-based

• Full support for RFC 2547 MPLS VPNs

• Automatic configuration of PE routers including:

• VRF table creation

• PE-CE communication (using eBGP, OSPF, RIP, static routes)

• Device Drivers:

• Convert generic service requests into device / vendor specific commands

• Distributed approach drives scalability

• Audit trail in place - no “fire and forget”activation

Unified Inventory Management (UIM)Oracle’s Strategic Next-Generation Inventory Platform

• Combines flexibility and speed to market for mature service providers

• Extensible SID-based data model

enables next generation services

across and beyond the network

• Dynamically extensible to support

business process variations

• Designed to enable pre-built support

for multiple communications service

domains

• Modern, standards-based IT architecture

• Java EE, Web Services,

XML, browser-based GUI,

SOA compliant

• Modular structure allows

UIM to be used for specific

needs alongside legacy

systems

UIM is a leading-edge, future-driven software product built on current leading practices from the communications and software industries

Network Intelligence

Policy Services

Discovery & Network Integrity

Unified Inventory Management

ObjectelMetaSolv Solution

UIM Product StructureModular Functionality, Modular Value

Logical Resource

MPLS L3 VPN

SONET/SDH

DSL

PDH

Core Platform

Architectural framework and

common services

Oracle Communications

Design Studio

Java APIs

Physical Resource

Lo

gic

al D

ev

ice

Man

ag

em

en

t

Lo

gic

al C

on

necti

vit

y

Man

ag

em

en

t

Netw

ork

Desig

n a

nd

M

od

elin

g

Path

An

aly

sis

Tele

ph

on

e N

um

ber

Man

ag

em

en

t

Lo

gic

al D

ev

ice A

cco

un

t M

an

ag

em

en

t

Un

ivers

al R

eso

urc

e

Man

ag

em

en

t

Ph

ysic

al D

ev

ice

Man

ag

em

en

t

Ph

ysic

al C

on

necti

vit

y

Man

ag

em

en

t

Geo

gra

ph

ic A

dd

ress

Man

ag

em

en

tFunctional Managers

Manage resource life cycles and

relationships between resources, services

and customers

Technology Packs

Enable concepts, terminology & process

variants specific to customer-oriented

services, or network-oriented technologies

Metro Ethernet

VoIP IPTVFTTx

WiMax

Included with purchase of any Functional Manager

Available à la carte

Available à la carte, with certain dependencies

TMF SID-basedObject Repository Web Services

SDK

Service Configuration Management

Phone Mobile

CDMA/ 3GPP2

GSM/ 3GPP

Internet Video &Media

Data Networking

L2 VPN

Managed Solutions

HFC

Applications Collaboration

POTS

TDM


Policy Services




Domain Support in UIMArtifacts Built in Design Studio Give UIM Its “Face”

To model these inventory components in

UIM …

Representing inventory in a DSL context will need as a base a set of pre-configured specifications for the equipment, devices,

connections etc. that are part of this domain. These would be created in UIM by

importing the Design Studio cartridges bundled as a DSL Technology Pack.

… we first use Design Studio to create the

specifications that are templates for these types of object …

… which are a realization of the

object model of the DSL service


Policy Services




Network IntelligenceNew Emerging Market with Strong Growth

Yankee Group: "Five Significant OSS Trends We Expect to See in 2008"

One of the Five Significant Trends:

“Network capacity planning and trend analysis will also become an area of key focus for OSS vendors. Accurate capacity planning and trending is becoming critical in the context of fulfillment of NGN services.

On-demand, bandwidth-intensive service requires dynamic, real-time allocation of network resources across the end-to-end network infrastructure. Accurate, realistic and proactive network capacity planning and trending capabilities are a key requirement for OSS solutions.

Planning will not only enable correct sizing of the future network but will also help CSPs reduce capacity shortfalls, minimize order fallout and increase efficiency by identifying underutilized network resources.”


Policy Services




Network IntelligenceObjectives

• Just-in-Time capacity – anticipate necessary network change just ahead of the demand curve

• Balanced asset utilization and routing, have adequate

stretch capacity

• Business Intelligence dashboard for improved

decision making

• View multiple networks, with multiple inventories, as if

one homogenous network (Federated View)

• Model ‘What-if’ scenarios as to future demand and

impact on network

Network Intelligence Positioning

Network

Intelligence

Market

Network

Optimal Market

Driven Network Plans

Major RFPs, Campaign Data

Financial Costs

Sales &

Marketing

BSS

Network

Inventory

OSS

Daily Synchronization of Network Model

Discovery Synchronization

Budgets

Build Plans

Network Impact Reports

Other Inventory Systems

& OSS data

OSS Connection Layer

BSS Connection Layer

BSS LayerFinancials/ERP, CRM, BRM, Order Orchestration, etc.

Service Demand

Forecasting

and

Network Planning

ForecastManager

Visualisation, Trending and Utilisations of Network Entities

Core

Optimal

Least Cost

Circuit

Routing

Analysis

Circuit Routing Manager

Network

Technology/

Traffic

Migration Planning

MigrationManager

Network KPI

Portal with Email

and

Event

Notification

MonitorManager

Network

OutageService

Assurance

OutageManager

(Southbound)

Network Intelligence – Modules

(Northbound)

UIM MSS

OSS LayerInventory, Provisioining, Activation, Performance/Fault Management, etc.


Policy Services




2. Match Discovered networks and services with Inventory’s view

• Ex 1: Match the discovered NE and each port with objects in Inventory

Network Discovery & Network IntegrityProcess Flow

Inventory Repository

Network Discovery & Integrity

1. Discover networks and services by scanning NEs, EMSs, NMSs

• Ex 1: Poll NE to find all ports and if each port is free or assigned

• Ex 2: Poll optical EMS to find unused ports

Discovery Results Reconciliation GUI

4. View and correct discrepancies with easy-to-use Reconciliation GUI

• Rapidly make corrections

• Reduces manual errors

3. Detect discrepancies (errors), generate reports

• Reports can be used by management to understand and track Inventory’s accuracy

Discrepancy Reports

• Keeps Inventory synchronized with the network & other systems

• Flexible, configurable, extensible & easy-to-use

• Supports any type of network, service & data source


Policy Services




Key Discovery Capabilities

• Discovery from any type of network or data source

• Core competency is telecom/data NE, EMS, and NMSs

• Also applicable for any type of data source such as Billing,

CRM, Asset Management, etc.

• Focus on GUI configuration for ease-of-use

• Flexible scheduling of discovery scans

• Highly flexible and extensible Cartridge approach

• Rapidly add support for discovering new NEs, EMS, and NMS

• Extensive library of network interface cartridges

• CDK enables Oracle Consulting and SIs to meet customer-

specific needs

• Carrier Grade OSS


Policy Services




Network Discovery Cartridges

• 1. Pre-Integrated Cartridges – for use as-is Out-of-the-Box:• Only require operational configuration (user name, PW, EMS name, etc.)• Fast and inexpensive to deploy

• Available cartridges:

• MIB2 RFC1213 SNMP

• Cisco Router SNMP

• TMF814 CORBA - For automated discovery via API• File Transfer - Scheduled S/FTP collection of EMS dump files; included at no charge

• 2. CDK Cartridges - for extensibility:• Cartridge Development Kit (CDK) Cartridges come with a cartridge and detailed documentation

• Pre-integrated cartridges (not just toolkits) with pre-built GUI for configuration• Highly extensible by SI or Consulting to support vendors or standards

• Available cartridges: TL1, SNMP, CORBA, ASCII File Parsing

• 3. Develop new cartridges - for new transport protocols or proprietary data encoding• Developer’s Guide provides detailed instructions and examples

XMLDistribution

EMS/NMS Discovery

EMS/NMS

IntegrityNE Discovery

Modeling EP

DiscoveryFile


Policy Services




Key Integrity Capabilities

• Innovative Visualization GUI allows users to see all discrepancies (errors) with simple labelling• Easy navigation

• Corrections can be uploaded automatically to any

inventory database via a suitable API• Discrepancy reports are produced at configurable

intervals• Summary and Detailed discrepancy reports are automatically

generated and emailed

• Integrity will work with any inventory system which

provides data extraction and insertion capability


Policy Services




Network Integrity GUI

• Simple Visualisation

• The GUI lists all objects with discrepancies in an easy to navigate tree browser

• Smart Object Comparison

• Compares discovered data with extracted inventory and highlights discrepancies

• Clever Copy and Paste Correction

• The Discovered Live object can be copied and pasted into the Inventory view

• Rapid Reconciliation

• Create a Configuration Change report and/or

• Upload changes to Inventory

Live Network Object

Inventory Object

Network Entities Shelf/Slot/Port Circuit Graphical View

Full Drill Down on All Elementsand Error Indicators


Policy Services




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