oscar alert for wearables - moto 360 & apple watch
TRANSCRIPT
Goal
Develop notifications and alerts for the Moto 360 & Apple Watch for the Oscar Health app to detect
- collisions- pharmacies with unpicked up
prescriptions
Research
We defined our primary users usingUser Surveys, User Interviews& User Stories
We then Develop 3 Personas
Oscar Alert: Jean
JEAN
Female 27 Years OldFreelance CopywriterLives in Astoria, NY
Oberlin College GradHTC One Android Phone
Oscar Bronze
BEHAVIORS & HABITS
Likes to use Oscar to find pharmaciesLikes to use Oscar to check the last time she had a check-upLikes that Oscar app has an ID card in the appLikes that Oscar communicates clear copyChose Oscar from research because it is affordableAvid app user, uses her phone to find directionshas friends and a boyfriend that she likes to hang out and spend time withLikes that Oscar app gives her suggestions
GOAL
Continue to rely on Oscar app to deliver her medical needs
Needs to be able to find doctors and pharmacies quickly.
Save money
“In NYC there’s no strong concept of a primary care doctor, it feels really sketchy to find good care… does it cover my insurance? Who is this doctor etc. Oscar does a good job of clarifying and communicating.”
“I like how Oscar gives you suggestions on what you might need, if you have a headache, stomach pain… etc. It’s kind of like WebMD.”
PersonasStoryboards
User Flows
Oscar Alert: Sarah
SARAH
Female 37 Years Old Single MomBlogger Lives in Park Slope, Brooklyn Has a part-time nanny 3 year old daughter Iphone User Oscar Gold Member
BEHAVIORS & HABITS
Uses hands-free devices to listen to books Involved in her child’s life Reads a lot of blogs for recommendations Runs her own blog about being a mom Uses google maps Cares greatly about her health and the health of her childUses Oscar because it has good out of network coverageAlso is cheaper and better for her as a freelancer
GOAL
Quick access to information hands-free Integrate with her existing habits
Be able to multitask and take care of her young child.
“I don’t have a lot of time to myself so I use hands-free devices when I get a little times for myself.”
“I will pay premium if I know it’s the best for my child”
PersonasStoryboards
User Flows
Oscar Alert: Tristan
TRISTAN
Male 29 Years OldComputer engineer / MBA StudentLives in NYC, Lower East SideHas one younger brotherGrew up in SFUC Berkeley GradOscar Bronze
BEHAVIORS & HABITS
Android fan, owns a android phoneOwns a Moto 360 Uses Moto 360 watch to order food, navigation, quick notification, keep up with social media Likes that he never misses a notification Likes that the watch remembers his preferences Watches trends in technology Wants to work in the tech industry Interested in building his own company in the future. Rarely uses voice commands
GOAL
Never miss notifications
Quickly find what he needs with a glance.
“I never want to miss a notification from my network. It’s not as annoying to others when I just check my Moto 360”
“I like to keep up with current technology trends and news in tech.”
PersonasStoryboards
User Flows
Research
We researched the Moto 360 & Apple Watch technical specifications, looked at APIs and developed case studies
Case Studies
(source: https://www.dre.vanderbilt.edu/~schmidt/PDF/wreckwatch.pdf)
In-vehicle Collision Detection // OnStar
Conventional in-vehicle accident detection systems (like OnStar) rely on sensor networks throughout the car and direct interaction with the vehicle’s electronic control units (ECUs). These sensors detect acceleration/deceleration, airbag deployment, and vehicular rollover.
Metrics from these sensors aid in generating a detailed accident profile, such as locating where the vehicle was struck, number of times it was hit, severity of the collision, and airbag deployment.
Case Studies
(source: https://www.dre.vanderbilt.edu/~schmidt/PDF/wreckwatch.pdf)
Wireless mobile sensor network can capture the streams of data provided by their accelerometers, compasses, and GPS sensors
Provide a portable “black box” that detects traffic accidents and records data related to accident events, such as the G-forces (accelerations) experienced by the driver.
Cellphone Collision Detection // WreckWatch
Background services detect accidents by polling smartphone system sensors, such as the GPS receiver and accelerometers.
Cellphone Collision Detection // WreckWatch
(source: https://www.dre.vanderbilt.edu/~schmidt/PDF/wreckwatch.pdf)
Case Studies
WreckWatch provides functionality similar to an accident/event data recorder by recording the path, speed, and forces of acceleration on a vehicle leading up to and during an accident.
WreckWatch is built using Google Android on the client and Java/MySQL with Jetty and the Spring Framework on the server.
The WreckWatch server utilizes custom XML and JSON to communicate with the client
Heart Rate Monitor // SecuraPatch
(Sources: http://www.securafone.com/subpages/health.phphttp://www.eweek.com/mobile/securatrac-smartphone-app-connects-biosensor-patch-to-the-cloud)
Case Studies
SecuraPatch uses a small, wearable patch attached to a person’s chest or back, using bluetooth (low energy) technology to gathers and transmits data continuously to the “relay” (the SecuraFone mobile app)
Uses MEMS accelerometers (Micro Electro Mechanical Systems) & Cloud-based Computing (ReliaTrac® platform from SecuraTrac®)
The SecuraPatch is able to detect heart rate, respiration rate, falls, stress levels, skin temperature, activity or number of steps, caloric burn, and body posture
Challenges / Proposal
Collision / Heart Rate Detection
Extending to wearables: Apple Watch / Moto 360
Challenges / Proposal
(source: https://www.dre.vanderbilt.edu/~schmidt/PDF/wreckwatch.pdf)
Smart Watch for Emergency Response // Challenges
Smartphone application that required interaction with an onboard computer would be useless in cars that lacked one.
It is therefore necessary to collect the same or similar information utilizing only the sensors present on the smartwatch / smartphone device.
Both do not have built in GPS, rely on smart phone for GPS
Moto 360 // Heart Rate Monitor Specs / Challenges
Challenges / Proposal
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(source: http://en.wikipedia.org/wiki/Moto_360#Hardware_and_design, http://www.amescon.com/products/modules/9-axis.aspx, http://www.sensorplatforms.com/understanding-smart-phone-sensor-performance-magnetometer-2/, https://news.ycombinator.com/item?id=8550459 )
Uses AFE4490 pulseOx AFE to measure heart rate. Pedometer (9-axis sensor) includes 3-axis gyroscope (orientation), 3-axis accelerometer (g-force), 3-axis magnetometer (compass). Temperature sensor, and a light sensor.
Trouble with consistent read - needs viewer to be still in order to measure heart rate
While the watch does check heart rate in the background continuously. An ECG (electrocardiogram) test (usually used to detect heart abnormalities) usually requires much more information and areas of contact on the skin.
Apple Watch // Heart Rate Monitor Specs / Challenges
Challenges / Proposal
(sourcehttp://spectrum.ieee.org/view-from-the-valley/consumer-electronics/portable-devices/apple-watchs-wristful-of-sensors-and-mems, )
Uses pulse oximeters use visible red and infrared LEDs to detect how much oxygen is being carried in the blood’s hemoglobin — a red protein responsible for carrying oxygen from the lungs to all other tissues of the body. In this process, the oxygenated hemoglobin absorbs more infrared light
Apple chose the light-based technology over electrocardiography because it is considered to be a more accurate method to measure electrical impulses.
Most electrocardiogram (EKG or ECG) products require users to attach several diodes to their body or to touch the product with both hands in order to get a reading.
However, the light-based technology will monitor the user’s heart rate with the user just simply wearing the wristwatch.
Challenges / Proposal
Smart Watch for Emergency Response // Proposal
(source: http://en.wikipedia.org/wiki/Moto_360#Hardware_and_design, http://www.amescon.com/products/modules/9-axis.aspx, http://www.sensorplatforms.com/understanding-smart-phone-sensor-performance-magnetometer-2/, https://news.ycombinator.com/item?id=8550459 )
The combination of Smart Watch & Smart phone sensors may measure forces closer to those experienced by victims. In the event of an accident, the SmartWatch will experience close to the same forces and accelerations, as well as heart rate monitors experienced by the occupants of the vehicle.
If the smartphone remains stationary relative to the vehicle during the collision, it is possible to use the data gathered from the smartphone to recreate and model the forces it experienced. In this case, the combination of the two can provide data much like that gathered by vehicular ECUs
We can use these sensors to trigger an emergency response on the smartwatch
Smart Watch for Emergency Response // Proposal
Challenges / Proposal
While we may not be able to predict a heart attack, we can use the combination of the heart rate sensors and the other sensors to detect abnormal movement and Heart rate, thus triggering an emergency notification.
Challenges / Proposal
Smart Watch for Emergency Response
!SOS!
!
1) Impact detected with smart watch/smart phone & GPS
2) GPS & Heart rate monitor trigger emergency message on smart watch.
3) Oscar on-call doctor is notified through alert on smart watch (and transmitter via smart phone) as well as the closest emergency responder (as determined by GPS)
Communication is open between the channels.
(source: https://www.dre.vanderbilt.edu/~schmidt/PDF/wreckwatch.pdf,http://hioscar.com)
Challenges / Proposal
Apple Watch for Emergency Response // Interactive Prototype
https://dl.dropboxusercontent.com/spa/2kuxootalk0v4q2/Exports/Sarah_apple_watch_final/Sarah_apple_watch_final.html
Case studies
(Sources: https://fr.todoist.com/Support/show/37936/, http://androidcommunity.com/todoist-location-based-reminders-coming-to-android-this-week-20140703/)
Smart Watch // Location based reminders
Todoist is already integrated with Google Maps API, so it will detect which places you frequent the most, provided of course that you turn your location services on.
Context aware system - Using GPS technology for location-sensing, people could set reminders around certain locations, with given time constraints
Challenges / Proposal
Moto 360 for Location-based reminders // Interactive prototype
https://dl.dropboxusercontent.com/spa/w8ous077o7yipsb/Exports/Jean%27s%20First%20Flow%20FInal/Jean%27s%20First%20Flow%20FInal.html
Prototypes
Is this a press & hold? - Scott
Smart Watch for Location-based Reminder // Moto 360 1st Iteration
Deleted the first screen with the Moto 360 watchface in the background because it was an unnecessary step and didn’t make sense
I don’t understand why the first screen is there - Zohra R.
Prototypes
Words are a little hard to read - Scott
Are there other options? - Joe. P
Am I supposed to swipe? - Joe. P
Smart Watch for Location-based Reminder // Moto 360 2nd Iteration
Deleted some unnecessary action screens that the users didn’t understand and cause it created more steps
Added more locations so users can have more choices
Changed the copy to keep is shorter and concise
Prototypes
Smart Watch for Emergency Response // Apple Watch 1st Iteration
Tested with minimal screens to start, with a simple call to action
Changed the size of the tap to cancel to avoid accidental cancellation of alerts.
Feedback revealed that the doctor on call wording is confusing.
Feedback revealed that the copy needed to be more concise.
Seems like it would be easy to accidently cancel it - Alivia D.
Who is the doctor?
Would I know the status of the responders?Melanie. W
Prototypes
Wait but why am I looking at the doctor I just want emergency services…- Kim L.
Smart Watch for Emergency Response // Apple Watch 2nd Iteration
Added additional transitions / confirmation notices, added model screen after messages are sent.
A/B test of having a doctor on call and just going to emergency services.
Feedback revealed that emergency responder should be the priority.
Feedback revealed that next steps could include ETA, name of responders, ways to communicate.
Wait but it says ETA and it says call? - Kim L.
Seems like it would be easy to accidently cancel it - Joe P.
Oscar Health Wearables // Next steps
● More user testing and iterations to test for interaction and flow
● Integrate Apple’s HealthKit and Google Fit with the wearable and Oscar Health App so that there’s a more detailed and accurate representation of a person’s health
● Maximize hardware capabilities with more APIs - what kind of symptoms can we detect with the heart rate sensor?
● Maximize the information about the user for emergency responder - pulling Oscar Health user past history, current medication, family history etc.
● Make it more accessible for those who have disabilities (visual/blind)