orrow telecom – retailer sms keyword user manual

Orrow Telecom – Retailer

SMS Keyword User Manual

Index

• Glossary• Keyword and it’s usage• How to use keywords• Do’s• Don’ts• Common Problems - During Keyword Usage• Important Instructions• Customer Care• Thank you

Glossary

• On click at• AG – Agent (Retailer)• MPIN - Mobile PIN (Personal Identification Number)

Keyword and it’s usage

Retailer

Keyword and it’s usage

Recharge Keywords – Retailer

• RM is the keyword to initiate Mobile Recharge Process.• RD is the keyword to initiate DTH Recharge Process.• RDC is the keyword to initiate Data Card Recharge Process.

Other Important Keywords – Retailer

• TXNC is the keyword to get status of last 3 transactions initiated through SMS process.• BALC is the keyword to get current available balance of his/ her account.• GETMPINC is the keyword to get forgotten MPIN (Mobile PIN) through his/ her registered

mobile number• CHMPINC is the keyword to change old MPIN (Mobile PIN) with desired new one.

How to use keywords?

Retailer

Mobile Recharge Process – Through SMS

Format – RM Keyword – Mobile Recharge

• RM<Space>Operator Code<Space>Mobile Number<Space>Recharge Amount<Space>MPIN• RM is Keyword for Mobile Recharge.• Operator Code is as per following Table.• Enter Mobile Number which you want to recharge.• Fill Recharge Amount, for which you want to recharge above number.• MPIN is your mobile transaction Password, need to be used for every transaction.

• This <Space> need not to be written, just insert space between 2 parameter from your keypad.Mobile Operator Name & Code Name Code Circles

Aircel AC All Circle Airtel ART All Circle BSNL - Top Up BS All Circle BSNL - Validity BSV All Circle Docomo – Special TDS All Circle Docomo – Top Up TD All Circle Idea ID All Circle Loop (BPL) LP Mumbai MTNL – Top Up MMT Mumbai MTNL – Validity MMV Mumbai STEL ST All Circle

Mobile Operator Name & Code Name Code Circles

MTS MT All Circle Reliance – CDMA RC All Circle Reliance – GSM RG All Circle Tata Indicom TI All Circle Uninor – Special UNS All Circle Uninor – Top Up UN All Circle Virgin – CDMA VC All Circle Virgin – GSM VG All Circle Vodafone VF All Circle Videocon Special VCS All CircleVideocon Top Up VCT All Circle

RM VF 9873333333 15 123456

9582943010Send Request on Server Number

Type Request Format as

“Send” to send the SMS

Mobile Recharge Process – Through SMS

Important Instructions:Don’t repeat transaction if response not received.Please don’t insert spaces before and after the SMS.More than one space between the parameter are not allowed.Always ask customer’s current balance before processing recharging.

Example Case:If a Vodafone Mobile “9873333333” is to be recharged for “Rs. 10” then do following:

TID-17223454353435, Mobile Number 9873333333 is successfully recharged for Rs. 10. Your current balance is 983. Delete SMS containing MPIN.

Company

DTH Recharge Process – Through SMS

Format – RD Keyword – DTH Recharge

• RD<Space>Operator Code<Space>DTH Account Number<Space>Recharge Amount<Space>MPIN• RD is Keyword for DTH Recharge.• Operator Code is as per following Table.• Enter DTH Account Number which you want to recharge.• Fill Recharge Amount, for which you want to recharge above number.• MPIN is your mobile transaction Password, need to be used for every transaction.

• This <Space> need not to be written, just insert space between 2 parameter from your keypad.

DTH Operator Name & Code Name Code Circles

RELIANCE BIG TV BT All Circle TATA SKY TS All Circle DISH TV DT All Circle SUN TV SD All Circle VIDEOCON D2H VC All Circle AIRTEL DTH ARD All Circle

RD TS 9898989898 100 123456





Example Case:If a Tata Sky DTH “9898989898” is to be recharged for “Rs. 100” then do following:

TID-17223454353435, DTH customer ID 9898989898 has been successfully recharged for Rs. 100. Your current balance is 983. Delete SMS containing MPIN.

Company

DTH Recharge Process – Through SMS

Data Card Recharge Process – Through SMS

Format – RDC Keyword – Data Card Recharge

• RDC<Space>Operator Code<Space>Data Card Number<Space>Recharge Amount<Space>MPIN• RDC is Keyword for Data Card Recharge.• Operator Code is as per following Table.• Enter Data Card Number which you want to recharge.• Fill Recharge Amount, for which you want to recharge above number.• MPIN is your mobile transaction Password, need to be used for every transaction.

• This <Space> need not to be written, just insert space between 2 parameter from your keypad.Data Card Operator Name & Code MTS Mblaze MBZ All Circle MTS Mbrowse MBR All Circle Reliance Netconnect RNC All Circle Tata Photon Whiz PWZ All Circle Tata Photon+ PHP All Circle

RDC PHP 9211111111 100 123456





Example Case:If a Tata Photon+ Data Card “9211111111” is to be recharged for “Rs. 100” then do following:

TID-17223454353435 for Data Card customer ID 9211111111 has been successfully recharged for Rs. 100. Your current balance is 983. Delete SMS containing MPIN.

Company

Data Card Recharge Process – Through SMS

Check Transaction Status – Through SMS

Format – TXNC Keyword

• TXNC• TXNC is Keyword to get last three transactions status/ detail through SMS.

TXNC





Example Case:If user wants to check his last three transactions details by typing as following:

Your 3 successful transactions are: 1) 15/05 DR D 1111111111 12.00 Rs.1000.75, 2) 15/06 DR D 1111111111 13.00 Rs. Rs.990.75, 3) 15/07 DR D 1234543456 240.00 Rs.865.75

Company

Check Transaction Status – Through SMS

Format – BALC Keyword

• BALC<Space>MPIN• BALC is Keyword to check current balance of mobile franchisee’s account.• MPIN is your mobile transaction Password, need to be used for every transaction.


Check Current Balance – Through SMS

BALC 123456





Example Case:If agent wants to check current balance of his account type as following:

Dear Pawan, your Agent ID 120580 has Rs. 40,000 as effective balance. Delete SMS having MPIN.

Company

Check Current Balance – Through SMS

Format – GETMPINC Keyword

• GETMPINC• GETMPINC is Keyword to get MPIN of retailer by his registered mobile number.

Get MPIN – Through SMS

GETMPINC





Example Case:If agent wants to get his MPIN he has to send following message:

Dear Agent, Please find your MPIN 123456 corresponding to your Agent ID AG000123. Your available balance is Rs. 799.80. Delete SMS having MPIN.

Company

Get MPIN – Through SMS

Format – CHMPINC Keyword

• CHMPINC<Space>Old MPIN<Space>New MPIN<Space>New MPIN • CHMPINC is Keyword to change MPIN of retailer by his registered mobile number.• Old MPIN is the old MPIN of agent that he wants to change.• New MPIN is the new MPIN agent has chosen.• New MPIN is typing the new MPIN of agent again.


Change MPIN – Through SMS

CHMPINC 654321 123456 123456





Example Case:If agent wants to change his MPIN he has to send following message:

Dear Pawan, you have successfully changed MPIN corresponding to your Agent ID AG120580 and your available balance is Rs. 20,000.00. Delete SMS having MPIN.

Company

Change MPIN – Through SMS

Do’s

Retailer

Do’s

Please use your Registered Mobile Number only.

Recharge Mobile/ DTH/ Data Card for Minimum Rs. 20 and Maximum Rs. 5,000.

Don'ts

Retailer

Don'ts

Don’t use any keyword until you are registered.

Don’t do recharge transaction for denomination less than Rs.20 and more than Rs. 5,000 for Mobile/ DTH/ Data Card

Don’t send multi/ duplicate SMS in one go. Every time your money will be deducted.

Don’t send recharge request with same mobile and same denominations till you got response to previous request.

Wait for 15 min for transactions if response is not received for previous transaction.

Common ProblemsDuring Keyword Usage

Retailer

Common Problems – During Keyword Usage

Delay in Recharge:

• Normally mobile gets recharge in seconds only, but in some chances it may be delayed due to several reasons such as Operator Connectivity, Technical Updating, etc.• In such cases confirm status may take 24 to 48 hours. In case your transaction is not successful, company will reverse your balance upon confirmation from operator.

Wrong Recharge:

• In case you have recharged any wrong number, and it has success full status so it cannot be reversed, so we suggest you to fill required information carefully i.e. Mobile Number and Amount.

Received Less Money:

• Some time complaints comes, customer got less money in his mobile after recharge; actually it is all depend upon operator plans only and Company has no role in this.

Wrong SMS Format:

• Some time complaints come about wrong format, this is actually because either you entered extra spaces or entered the parameter in wrong sequence, so use format sent in SMS notification or refer manual for instruction to avoid such problems.

Success SMS not Received:

• In this case user can contact to our CC Team, they will resolve it as earliest as possible.

Important Instructions

Retailer

• Please try to report your suspected recharge transaction for which customer didn’t get any balance within 24 hours of transaction time.

Important Instructions

Orrow Telecom

Thank you

orrow telecom – retailer sms keyword user manual

Documents