Volunteer Orientation

Volunteer Orientation

Course Summary

• What is the Open Door Health Clinic?Mission VisionOrganization Chart Our Patients

• What does it mean to be a Volunteer?Opportunities ResponsibilitiesTraining Professionalism

• The ClinicPatient Flow Locations

MISSIONTo provide basic medical care for

low income people without insurance

or readily accessible healthcare through the professional

operation of a volunteer free

community health clinic.

VISIONTo fill the gap in healthcare resources for those who are currently underserved. Since its inception, Open Door has

been devoted to helping others so they can in turn

positively participate in the community.

Board ofDirectors

Staff

Non-Medical Volunteers

Volunteer Medical

ProfessionalsDonors

Our Patients

• Undocumented immigrants• People without insurance• People with insurance but…• Copay is un-payable• Insurance is for ER or catastrophic coverage only• No local provider (students, transients, etc)

Opportunities

• Clinic Experience• Hours

• Provider Shadow(available after 1 month or 3-4 clinics)

• Letter of Reference(available after 4 months of at least 2 clinics per month)

• Triage• Filing & Intake

Volunteer Responsibilities

• Online Training• Professionalism

In speech and in dress

• Patient Charts & Filing• Customer Service• Translation• Basic Triage

Patient vitals and patient history

www.udemy.com/odhc_volunteering

Professionalism

JeansFlip flopsShort skirtsLow-cut shirtsT-shirts

Patient Flow

• Patient Arrival• Patient Intake• Sign-in• File location/creation

• Triage• First few are seen right away• All remaining patients are triaged

• Patient seen by provider

Locations

We have three clinic locations:Ellensburg Cle Elum Yakima

521 E Mountain View Ave

201 Alpha Way 210 S 11th AVE, Suite 40

Every 1st & 3rd SAT, Every 2nd & 4th THUR Every 2nd & 4th SAT Every 1st & 3rd WED

9am-Noon6-9pm

9am-Noon 4-8pm