orient case study v004 - giantpropeller.comgiantpropeller.com/casestudy/ow2018gp.pdf · woo...
TRANSCRIPT
![Page 1: Orient Case Study v004 - giantpropeller.comgiantpropeller.com/casestudy/OW2018GP.pdf · WOO COMMERCE WEBSITE UX MONITORING Identified poor performance CHANGING THE BRAND, CONVERTING](https://reader033.vdocuments.site/reader033/viewer/2022053022/604d4aab1483795ad1187215/html5/thumbnails/1.jpg)
GIANT PROPELLER ORIENT WATCH
CASE STUDY
![Page 2: Orient Case Study v004 - giantpropeller.comgiantpropeller.com/casestudy/OW2018GP.pdf · WOO COMMERCE WEBSITE UX MONITORING Identified poor performance CHANGING THE BRAND, CONVERTING](https://reader033.vdocuments.site/reader033/viewer/2022053022/604d4aab1483795ad1187215/html5/thumbnails/2.jpg)
THE CHALLENGE
Orient Watch USA, a wholesale watch distributor, wanted to build a strengthened online brand and increase their DTC sales.
![Page 3: Orient Case Study v004 - giantpropeller.comgiantpropeller.com/casestudy/OW2018GP.pdf · WOO COMMERCE WEBSITE UX MONITORING Identified poor performance CHANGING THE BRAND, CONVERTING](https://reader033.vdocuments.site/reader033/viewer/2022053022/604d4aab1483795ad1187215/html5/thumbnails/3.jpg)
Conduct market research, build a brand identity, and establish Orient’s presence across digital channels
Expose new prospective customers to Orient Watch through customer acquisition strategies
Sell products through ads, social and email
THE SOLUTION
![Page 4: Orient Case Study v004 - giantpropeller.comgiantpropeller.com/casestudy/OW2018GP.pdf · WOO COMMERCE WEBSITE UX MONITORING Identified poor performance CHANGING THE BRAND, CONVERTING](https://reader033.vdocuments.site/reader033/viewer/2022053022/604d4aab1483795ad1187215/html5/thumbnails/4.jpg)
M O N T H 1 - 3
DISRUPTING THE BORING WATCH MARKET
CREATED A DISRUPTIVE BRAND SPOKESMAN
MARKET RESEARCH & PERSONA
DEVELOPEMENT
MANAGED ALL SOCIAL ACCOUNTS
CRITEO RETARGETING CAMPAIGNS
Audit and segment email list
Extract an analyzed customer
data (LTV, Location, AOV, etc)
PH
AS
E
LAUNCHED MEDIA BUY
Unified messaging, visuals across
IG/FB/Twitter
Enhanced retargeting for mid/
lower funnel
EMAIL AUTOMATION FUNNELS
Facebook, Instagram & Google Ads
Exposed brand to 4M+ prospective
TOFU customers
20% performance / conversion goals
80% brand awareness
P H A S E
NOV DEC JAN
Introduced Mr. Orient through
“controversial” photo campaigns
designed to stimulate engagement
Launched Mr. Orient social response
campaign
![Page 5: Orient Case Study v004 - giantpropeller.comgiantpropeller.com/casestudy/OW2018GP.pdf · WOO COMMERCE WEBSITE UX MONITORING Identified poor performance CHANGING THE BRAND, CONVERTING](https://reader033.vdocuments.site/reader033/viewer/2022053022/604d4aab1483795ad1187215/html5/thumbnails/5.jpg)
SHIFTED CREATIVE CONTENT PRODUCTION TO FASHION-FORWARD LIFESTYLE AND PRODUCTS
WOO COMMERCE WEBSITE UX MONITORING Identified poor performance
CHANGING THE BRAND, CONVERTING THE CUSTOMERM O N T H 4 - 7
PH
AS
E
PHASE OUT MR. ORIENT Introduction and rollout of new creative
EXPANSION OF ADDITIONAL AD
CHANNELS
IMPROVED LIST QUALITY AND
EFFECTIVENESS OF EMAIL MARKETING
Continued brand management and
more robust email offers.
GIF GAMES
SOCIAL AND EMAIL LIST GROWTH CAMPAIGNS
VIRAL COMPLETION FOR EMAIL/SOCIAL
GROWTH
MICRO-INFLUENCER and gifting campaigns
for UGC contest
AMG TRIAL
P H A S E
FEB
MARARP
MAY
UX ADJUSTMENTS ON WEBSITE /CONTINUED HOT JAR
![Page 6: Orient Case Study v004 - giantpropeller.comgiantpropeller.com/casestudy/OW2018GP.pdf · WOO COMMERCE WEBSITE UX MONITORING Identified poor performance CHANGING THE BRAND, CONVERTING](https://reader033.vdocuments.site/reader033/viewer/2022053022/604d4aab1483795ad1187215/html5/thumbnails/6.jpg)
SUCCESS : THE NEW BRANDM O N T H 8 - 12
PH
AS
E
BUILT NEW WEBSITE
3D VISUALIZER TECH TO REDUCE RETURNS
HERITAGE CONTENT FOR PHOTO &
VIDEO PRODUCTION
ACTIVATION OF AMG
P H A S E
JUN JUL AUG SEP OCT
SHOPPING FEED SYNDICATION
![Page 7: Orient Case Study v004 - giantpropeller.comgiantpropeller.com/casestudy/OW2018GP.pdf · WOO COMMERCE WEBSITE UX MONITORING Identified poor performance CHANGING THE BRAND, CONVERTING](https://reader033.vdocuments.site/reader033/viewer/2022053022/604d4aab1483795ad1187215/html5/thumbnails/7.jpg)
+144%ANNUAL
REVENUE GROWTH
4XROAS
+151%UNITS SOLD
THE RESULTSO V E R A L L G R O W T H +58M
IMPRESSIONS
![Page 8: Orient Case Study v004 - giantpropeller.comgiantpropeller.com/casestudy/OW2018GP.pdf · WOO COMMERCE WEBSITE UX MONITORING Identified poor performance CHANGING THE BRAND, CONVERTING](https://reader033.vdocuments.site/reader033/viewer/2022053022/604d4aab1483795ad1187215/html5/thumbnails/8.jpg)
+114%EMAIL LIST GROWTH
+278%EMAIL REVENUE
GROWTH
THE RESULTSE M A I L G R O W T H
![Page 9: Orient Case Study v004 - giantpropeller.comgiantpropeller.com/casestudy/OW2018GP.pdf · WOO COMMERCE WEBSITE UX MONITORING Identified poor performance CHANGING THE BRAND, CONVERTING](https://reader033.vdocuments.site/reader033/viewer/2022053022/604d4aab1483795ad1187215/html5/thumbnails/9.jpg)
THE RESULTSS O C I A L G R O W T H
+49%TWITTER
FOLLOWERS
+91%FACEBOOK
FOLLOWERS
+78%INSTAGRAM FOLLOWERS
![Page 10: Orient Case Study v004 - giantpropeller.comgiantpropeller.com/casestudy/OW2018GP.pdf · WOO COMMERCE WEBSITE UX MONITORING Identified poor performance CHANGING THE BRAND, CONVERTING](https://reader033.vdocuments.site/reader033/viewer/2022053022/604d4aab1483795ad1187215/html5/thumbnails/10.jpg)
giantpropeller.com
C O - F O U N D E R / C R E A T I V E D I R E C T O R J @ G I A N T P R O P E L L E R . C O M
Jordan Freda
C O - F O U N D E R / E X E C U T I V E P R O D U C E R M I K E @ G I A N T P R O P E L L E R . C O M
Mike Bodkin