organizational structure of nbp
TRANSCRIPT
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SUBJECT
NBP ORGANIZATION STRUCTURE
PRESENTED TO :
MISS HINA GILL
SEMESTER: 1TH SEME
SUPERIOR UNIVERSITY,
RAVI CAMPUS, Lahore.
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PRESENTATED BY:
GULFAM SLAMAT
ALI HASSAN
MALIK SHARIQ
HAFIZ MUHAMMAD ASAD
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Background of NBP
• Established in 9, Nov, 1949.
• not normally established like other banks under the bank establishing ordinance.
• Established with the promulgation of theordinance which purpose was to cope with thecrises that developed after trade dead lock withIndia and devaluation of Indian Rupees.
• Bank directed its resources to finance the jutecrop trading in the than in East Pakistan.
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• The Bank's joint ventures are, United National
Bank (UK), First Investment Bank and NAFA, an
Asset Management Company (a joint venture
with NIB Bank & Fullerton Fund Management of
Singapore).
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Nature of the Company
• National Bank of Pakistan is financial institute that provide
services of deposits, loans, corporate investment and other
welfare project on the behalf of Government of Pakistan.
National Bank of Pakistan is a semi Government institute;
Govt. of Pakistan and SBP have 75.60% ownership of the
National Bank of Pakistan. International Money Exchange has
25% ownership of NBP.
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VISION
"To be recognized as a leader and a brand
synonymous with trust, highest standards of service
quality, international best practices and social
responsibility."
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MISSION• NBP will aspire to the values that make NBP
truly the Nation’s Bank, by:• Institutionalizing a merit and performance culture• Creating a distinctive brand identity by providing the highest standards of services• Adopting the best international management practices• Maximizing stakeholders value• Discharging our responsibility as a good corporate citizen of Pakistan and in countries where we operate
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GOAL OF NBP ORGANIZATIONTo enhance profitability and maximization of NBP share
through increasing
• leverage of existing customer base and diversified
range of products.
• Excellence in Direction
• Excellence in Growth
• Excellence in Performance
• Excellence in Management
• Excellence in Achievement
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CORE VALUES
• Highest standards of Integrity
• Institutionalizing team work and performance culture
• Excellence in service
• Advancement of skills for tomorrow‟s challenges
• Awareness of social and community responsibility
• Value creation for all stakeholders
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TOP MANAGEMENT
• PRESIDENT
• BOARD OF DIRECTOR
• MEMBER EXECUTIVE BOARD
• REGIONAL CHIEF
• ZONAL CHIEF
• BRANCH MANAGER
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PRODUCT SERVICES
There are two major type of product services provided to the customers by the NBP.
PERMANENT
Deposit, Loans, Remittance
VARIANT
Saiban Scheem, Kisan Scheem, Advance Salary Scheem, Cash & God Scheem
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DECISION MAKING IN NBP
• NBP upper management participates the lowermanagement for the preparation of rules,policies and procedures.
• The lower management participate with theupper management as a representative of theoperating staff and put up their issues beforethem.
• The NBP organization has centralization as wellas decentralization approaches in decisionmaking.
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• Some decision are made only by the upper level of
management and implemented through the branch
manager. While in daily routine matters and
environment the branch manager get suggestion
from the operating staff and then takes decisions in
the rules and polices.
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Organizational culture
• The NBP has low formalized jobs.
• Employees are not bound to come in specialuniform, timing and to use a specific language &gestures during the office working.
• They have right to perform their jobs as they feelconvenience to perform them. But they are liableto perform their assigned job's tasks inaccordance with the determined polices andprocedures.
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MANAGER ROLE IN CONTROLLING THE ORGANIZATION PERFORMANCE
• The Manager in NBP has rights to overseas the performance of the
operating staff and to control them according to rules and polices.
Therefore, he assignee duties to the subordinate according to their
skills level, provide them skills through jobs rotation, calls meeting
for providing necessary instructions to them, take corrective
measures where find deviation from the standard level. The
operating staff is responsible to follow the instruction of the Manger.
Otherwise the can take disciplinary action against them.
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HOW MANAGER RESOLVE CONFLICTS, WHAT PROBLEM FACE DURING THE IMPLEMENTATION OF
NEW RULES
• Manager act as a conflict handler, he identify theproblem that arise the conflicts then listen the issuesfrom both parties and settle down the problem bycreating win-win situation.
• Some time in implementation of new rules andprocedures some sort of problem such as lack of interestof the employee for compliance of new polices andprocedures. In this situation the manager call a meetingand provide awareness to the operating staff about newprocedures and polies and their course of action. And
restrict them to follow these rules.
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REMARKS ABOUT THE RIGHT ORGANIZATION ENVIRONMENT
• Democratic style is the best for the NBP organization. Because
it develop friendly environment between the manager and
employee and their relation grow up positively. Employee
perform their tasks without any pressure and disturbance.
Resultantly, their effectiveness and efficiency boost up highly.
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HOW THE NBP ORGANIZAITON PROMOTE TEAM WORK
• Through creating connectivity among the employee’s job’s
tasks.
• Through rotational job training system.
The NBP promote the team work and under this system
employee coordinate to each for the accomplishment
organizational goal. Moreover, NBP encourage the employee to
be recognized as team.
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Planning for organizing work
• NBP has regular setup to organize the workactivities for this purpose the qualifiedindividuals are given opportunity work in NBP,Employee are undergone through trainingprocess. NBP follow the work specializationand departmentalization by which to organizework remain easy.
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NBP ORGANIZATION GOAL SETTING
• NBP organization goal setting process follow those points
which relate to its mission statement and prepare the
designee of routs which lead toward their achievement. The
NBP have the have the following goal setting system:
• Financial Goals
• Strategic Goals
• Stated Goals versus Real Goals
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SPAN OF CONTROL
• According to survey at NBP branch Begam Kot,
Lahore, one manager control the whole operating
staff with the help of assistant manager.
Therefore, NBP Branch system manager has wide
span of control.
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Functional Departmentalization
Manager
Operational Manager
AccountantDeposit Officer
CashierRemittance
OfficerSecurity Guard
Peon/Office Boy
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Role & Responsibility of BOD’S
• The Board shall approve and monitor theobjectives, strategies and overall businessplans of the institution.
• All the members of the Board shouldundertake and fulfill their duties&responsibilities keeping in view their legalobligations under all the applicable laws andregulations.
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• The Board shall clearly define the authorities and keyresponsibilities of Senior Management withoutdelegating its policymaking powers to theManagement and shall ensure that the Management isin the hands of qualified personnel.
• The Board shall approve and ensure implementation ofpolicies, including but not limited to, in areas of RiskManagement, Credit, Treasury & Investment, InternalControl System and Audit, IT Security, HumanResource, Expenditure, Accounting Disclosure, and anyother operational.
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• As regards Internal Audit or Internal Control, aseparate department shall be created which shallbe manned preferably by professionalsresponsible to conduct audit of the Bank, VariousDivisions, Offices, and Units Branches etc. TheHead of this department will report directly tothe BOD or Board Committee on Internal Audit.
• The business conditions and markets are everchanging and so are their requirements. TheBoard, therefore, is required to ensure existenceof an effective, Management Information system‟to remain fully informed of the Activities.
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KEY PEOPLE LEADERSHIP STYLE• NBP upper management adopt democratic as well as lasses
fair style in its leadership.
• NBP has favorable motivation system, the employee who
work effectively, efficiently manager promote them on higher
scale and he/she is awarded other benefits.
• Some time changes occur in organization system due to
technological advancement and competitor planning, which
demand to manager to educate the subordinate and to alter
and mold their behavior according to the need of time.
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PROBLEM FACED BY MANAGER IN MOTIVATION
• In such condition the manger face thefollowing type of problem
• Choose best way for encouragement of staff
• Investment on purchase of new technology
• Exert extra time for development and trainingof the staff
• Prepare new plan in order to keep it positionat highest level in the competition market
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HRM FUNCTION IN NBP
• NBP Head Office has HRM Department. Which identify
the position according the information available form the
branch Managers. It invites the suitable applicant for
different positions and select the best candidates from
the list of applicants. Then, send them for training into
the training staff college. After that they are appointed in
various branches. NBP provide job rotation system for
development, reinforcement system for motivation and
corrective measures, monitoring system for maintenance
of internal control system.
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COMMUNICATION SYSTEM
• NBP adopt verbal communication system. Which
includes the correspondence and oral exchange of
information. Most of the organizations use this
source of communication.
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Some forms that are used in HRM Department of NBP.
• Job Application Forms
• Training From
• Compensation Form
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Controlling Technique of NBP
• NBP motivate the competent employee by rewards.
• NBP discourage the ignorant employee by imposing some type of restrictions, such as explanation, fine, termination.
• NBP define the duties of the employee according to their skills levels, provide them job oration system, equalize the workload, develop coordination between the employee and update them with new technological change.
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CONCLUSION
As analysis shows that NBP is a most
growing organization with highest return on
capital, largest market share amongst all
Pakistani banks and cost to income ratio is
the highest in banking sector. But there is
further need for improvement to overcome
weaknesses and to maintain its position as
an “Asian Tiger” in banking field.
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Recommendation
• NBP needs to adopt quick services system for the ease of customer rather than lengthy proceedings of the services.
• NBP needs to update its IT system according to time to time changes.
• NBP needs to make efforts to make itself a truly Islamic nation bank by adopting Islamic economic system.
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