Improving

Service Delivery

Bangkok

OKS Strategy CourseJanuary 29th-February 2nd, 2018 OKS Technical Course February 5th - 9th, 2018

Singapore

ORGANIZATIONAL KNOWLEDGE SHARING (OKS)Knowledge Capture Certificate

September 18th - 19th, 2018

Training Partner

Based on the methodology of

ENABLINGENVIRONMENT

TECHNICALSKILLS

ORGANIZATIONAL GOALS FOR KNOWLEDGE SHARING

While goals for knowledge sharing may vary from institution to institution, they can typically be grouped into three categories, (i) Improve operational effectiveness, (ii) Increase sustainability of the institution’s operations, and (iii) replicate and scale up solutions.

Improve operational effectiveness• Development of a knowledge sharing culture based on clear incentives and supported by an adequate budget

• More systematic sharing of good practices between staff and departments

• Increased collaboration between teams facilitated by intra-organizational knowledge sharing

• More informed and evidence/experience based decision making at all levels

• Just-in-time access to knowledge

• Improved self-monitoring

Increase sustainability of the organization’s operations• More systematic documentation of what works, when and how• Increased institutional memory and mitigation of brain drain due to staff turnover• Improved knowledge of new staff

Replicate and scale up solutions• Lessons learned systematically captured & shared to accelerate development processes• More results-focused preparation, implementation and follow-up of knowledge exchanges• Measurable indicators are defined together with the client

A SYSTEMATIC APPROACH TO STRENGTHENING ORGANIZATIONAL KNOWLEDGE SHARING

In order to holistically address the multifaceted dimensions of organizationalknowledge sharing, the World Bank hasdeveloped a framework built on 2 pillars: (1) strengthening the enabling environment for knowledge sharing to thrive, and (2) strengthening technical cross-cuttingskills to allow for high-quality knowledgesharing and learning.

This workshop will focus on the "Identifying & Capturing" module, a very practical way to capture experiential knowledge from experts. To learn how the World Bank hashelped organizations all over the worldovercome these OKS challenges andmore, visit www.worldbank.org.

OKS Knowledge Capture Certificate

September 18th to 19th, 2018

The workshop will be delivered in English by a professional and experienced facilitator from the Institute for Knowledge and Innovation Southeast Asia.

Methodology

Modules1. Identifying critical Experiential Knowledge2. Capturing and Operation Experiences and Lessons Learnt3. Formatting and presenting Operational Experiences

MaterialsParticipants will be provided with an electronic packet of background materials including:

• A brochure: Why Organizational Sharing?

• A book: The Art of Knowledge Exchange

• A workbook with the basic information of the workshop

Debriefing SessionsDebriefing sessions will be held regularly throughout the course of the workshop.These will provide an opportunity for active reflection on the workshop progression and facilitation process. Debriefing sessions will include:

• A participatory recap of the sessions/day including key takeaways on content, process and facilitation

• Review and reflections on the overall progression of the workshop including aspects of client engagement, strengths and weaknesses of facilitation, etc.

• An overview of the next day and relevant learning objectives

SurveyA Survey will be conducted at the end of the workshop to capture achievement towards the learning objectives. Survey questions will be designed to solicit feedback on the workshops’ content and process as well as facilitation style and methodology.

ProjectAs a final project to demonstrate their learning, participants will develop a knowledge asset and a knowledge sharing activity that incorporates the OKS process and tools. These will be presented on the last day of the workshop.

OKS KNOWLEDGE CAPTURE CERTIFICATE

What?

Why?

Develop technical skills such as systematic identification ofinnovations and lessons learned that merit scale-up and replication, consistent documentation of experiences and their validation, translation of knowledge into learning products and activities, replication-oriented knowledge sharing approaches and instruments and measuring success.

Strengthening technical cross-cutting skills to allow for high-quality knowledge sharing and learning.

How? 2-day interactive workshop

For who? Knowledge Champions and Change Agents of Public and Private Organizations

Outputs • Creation of tools, systems and processes for systematic documentation and for effective knowledge sharing.• Testing of the newly acquired skills and tools in selected knowledge sharing pilots, with iteration and further scale-up.

Where? Singapore

Where? September 18th - 19th, 2018

Price? Early Bird Price (applicable until 1st September 2018)- SGD $1,300 (before GST)Price after 1st September 2018- SGD $1,500 (before GST)

Contact 6708 6452 / 6708 6436

zahrin@msense.sg / norharlinie@msense.sg

www.msense.sg

WIS@Changi 116 Changi Road #05-01/15 Singapore 419718

Seating is limited to 25 participants.

The workshop will be delivered in English by a professional and experienced facilitator from the Institute for Knowledge and Innovation Southeast Asia.

Participants are encouraged to submit pre-workshop questions pertaining to their organizational needs so that the facilitators can address these during the workshop.

STEP 1 STEP 2 STEP 3 STEP 4 STEP 5

Identification Capture Validation Formatting Packaging

FACILITATOR

Dr. Vincent Ribiere is an enthusiastic and creative International consultant and professor with a passion for helping organizations solving their organizational knowledge and innovation management issues. Founder of the Institute for Knowledge and Innovation Southeast Asia (IKI-SEA) at Bangkok University, of the Asian Symposium of Creativity and Innovation Management (ISPIM), of the KM Global Network and of the Creative Mornings chapter of Bangkok, as well as various innovative academic programs, he has a strong entrepreneurial spirit and he enjoys sharing his knowledge and experiences.

Vincent is an Organizational Knowledge Sharing (OKS) Expert for the World Bank and he has been involved in various projects and training using the World Bank OKS tools and approach. He is one of the co-founders of the World Bank OKS Certificates Programs. Vincent delivers keynote speeches and workshops at various International Professional and Academic conferences on Knowledge Management, Creativity and Innovation management and he is the Author of more than 80 publications.

D R . V I N C E N T R I B I È R E