organizational behavior mu

8/3/2019 Organizational Behavior MU

1/12

ManagementFunctionsCompetitive advantage

What makes an employee happy? Benefits? Salary?Quality? Environment?Supportive manager? Interpersonal skills..?Organization


2/12

Concerned with the study of what people do in theorganization and how their behavior affects OP

Three determinants of OB

Individual, groups, structure

OB applies the knowledge gained out of these, in order tomake OP effective


3/12

The study of individual behavior and group

dynamics in organizational settings

Organizational Variables

Communic

ations Performance appraisal Work design

Organ

izat

ionalDe

sign

Organizational Structure Jobs

HumanBehavior


4/12

Psychologythe science of

human behavior

Management

the study of overseeing

activities and supervising

people in organizations

Anthropologythe science of the

learned behavior

of human beings

Medicine

the applied science of

healing or treatment of

diseases to enhance anindividuals health and

well-being

Engineering

the applied science

of energy & matter

Sociology

the science

of society

InterdisciplinaryInfluences on

Organizational

Behavior


5/12

Task - an organizations mission, purpose, or goal for

existing

People - the human resources of the organization

Structure - the manner in which an organizations work is

designed at the micro level; how departments, divisions,

& the overall organization are designed at the macro level

Technology - the intellectual and mechanical processes

used by an organization to transform inputs into productsor services that meet organizational goals


6/12

1 )Productivity ( how much value individuals add )quality, quantity.. (affected by ability,motivation)

Effectiveness - meet customer needs Efficiency doing things at low cost

2 )Absenteeism Organization cannot operate smoothly

Drastic reduction in productivity Poor OPReasons for absenteeism?

All absenteeism good?


7/12

3) Turnover Voluntary or involuntary permanent withdrawal High turnover..increased recruitment, selection,

training.. Effect OP right people turnover replace underperformers Good performers turnover ? Reasons for the Turnover?

4) Deviant workplace behavior Antisocial behavior /workplace incivility

Stealing..harassing other employeesgossipping .. reasons?


8/12

5) Organizational citizenship behavior Employees who do more than what they are

supposed to do

Reasons?6) Job satisfaction-These are called dependent variables affected by

some other factors. Independent variables

Presumed cause of some change in a dependentvariable


9/12

1) Individual level Biographical characteristics personality & emotions

Values, attitudes Ability Perception Motivation Learning Decision making (individual)


10/12

2)Group levelLeadershipGroup structureTeamsConflictsPower & politics

Group communication


11/12

3) organization level Policies & practices Structure & design

Culture

Empowerment?


12/12

GlobalizationIncreased foreign assignmentsDifferent cultureOutsourcingWorkforce diversityImproving quality, productivity

Positive work environment

organizational behavior mu

Documents