organizational behavior in united transport service
TRANSCRIPT
ROAD MAP• INTRODUCTION• COMPANY PROFILE• ORGANIZATIONAL STRUCTURE• EXTERNAL & INTERNAL ENVIRONMENT• ORGANIZATIONAL BEHAVOR CONCEPTS• SWOT ANALYSIS• USP• FLAWS• RECOMMENDATIONS• CONCLUSION
INTRODUCTION To better understand organizational behavior To know how the company’s operate To know about the laps in an organization To become a good businessman
COMPANY PROFILE - INTRODUCTION United Transport Service was founded in 1972 by Mr. Zulfiqar Ahmad Khan Head office in Islamabad Regional Offices in Lahore, Karachi and Quetta Partnership between four brothers Leading Transport Service provider on Rent in Pakistan
COMPANY PROFILE - SERVICES Provide Transport Services on contract basis for long periods Daily basis Rent-a-Car Services
COMPANY PROFILE – VEHICLE FLEET Suzuki Cultus Suzuki APV Suzuki Bolan Toyota Corolla Toyota Hi-Lux Toyota Hi-ace
Toyota Prado Toyota Land Cruiser Honda Civic Mercedes 7 series Toyota AC Coasters Daewoo Buss
A TOTAL OF 162 VEHCILES ARE OWNED BY UNITED TRANSPORT SERIVE
ORGANIZATIONAL STRUCTURE Founder and CEO is Mr. Zulfiqar Ali Khan Ownership was transformed to the four sons, Mr. Niaz Ahmad Khan, Mr.
Iqbal Ahmad Khan, Mr. Ahmad Ali Khan and Mr. Wali Ahmad Khan in 1996. Four owners are given different divisions The divisional heads are the decision and strategy maker Every division has its own finance, admin and technical staff
ORGANIZATIONAL STRUCTURE - HIERARCHY
CEO Mr. Zulfiqar Ahmad
Khan
Islamabad
Managing DirectorMr. Niaz Ahmad
Khan
AdminAccounts
and Finance
Technical
Drivers Mechanics Coordinators
Lahore
Managing DirectorMr. Wali Ahmad Khan
Karachi
Managing DirectorMr. Ahmad Ali Khan
Quetta
Managing DirectorMr. Iqbal Ahmad Khan
CUSTOMERS UTS is providing services to 47 Multi-national and Local organizations In past, they have served more than 110 organizations Rent-a-Car services are also provided to small customers on daily basis The major Customers are:• Zong• Mobilink• Alcatel• OGDC• Ufone• Siemens• Schlumberger• ZTE• UNWOMEN• UNDP
• Cabinet Divison• Nescom• NDC• Warid• IST• Attock Petroleum• Lafarge• Lucky Cement• Kalsoom Hospital
COMPETITORS Rent-a-Car Companies Transport Service Providers The Major Competitors are:1. Ambar Tours2. Qadri Travels and Tours
GOVERNMENT Follows all the laws and regulations set by the government Taxes are dully paid Chalans and tokens of vehicles are paid regularly Political up rest harms the daily basis rent a car services
EMPLOYEE There are a total of 132 employees Every employee knows its job and work goals Employee enjoys one holiday in a week Salaries are paid on the 7TH day of every month Food is provided to all the employees Drivers and mechanics are also given shelter
MANAGEMENT Integrated activity within the company Every department works for their goals Managing directors of every division passes strategies and decisions to the
employees Drivers and mechanics are controlled by the coordinators
SHAREHOLDERS Small Vehicle Rent Agencies provide vehicles to UTS Ordinary individuals provide their vehicles on rent There are total of 22 shareholders The major Shareholders are:1. AMBER TOURS2. QADRI TRAVELS3. AHMAD TRANSPORT SERVICE4. CHAUDRY MUHAMMAD IQBAL
UTS hire vehicles from these shareholders incase of shortage of vehicles.The shareholders are paid there rent on 23rd Day of every month
COMMUNICATION The Direction of flow of communication in UTS is:
UPWARDS: Every employee can talk directly to the higher authorities and to the owner
DOWNWORDS: The owner gives information and the strategies to the workers directly. The owner communicates directly with the drivers for any purpose.
COMMUNICATIONLATERAL: Inter person, inter department communication is very strong in the UTS. Drivers communicates easily with the admin, accounts and technical staff
and vice versa
EXTERNAL: The owner and the managers communicates easily with the shareholders,
customers and government agencies.
BEHAVIOREMPLOYEE-EMPLOYER BEHAVIOR: The behavior of employee with the employer is very cooperative, loyal, sincere and positive
The behavior of employer with the workers positive and encouraging
But sometimes harsh, negative and discouraging behavior is seen
Due to this, many workers fear from the employer and gives best performance
BEHAVIOREMPLOYEE-EMPLOYEE BEHAVIOR: The behavior between the employees is very good and positive. There is a friendly and cooperative environment
All the workers work with harmony to achieve the company’s goals.
BEHAVIOR Following types of organizational behaviors are observed in UTS:1. TASK PERFORMANCE2. ORGANIZATIONAL CITIZENSHIP3. JOINIG AND STAYING WITH THE ORGANIZATION4. MAINTAING WORK ATTENDENCE
EMPLOYER’S PERCEPTION Employer always wants best from the workers No mistakes Any mistake by the worker results in a harsh behavior of
employer The owner sets a negative perception about the worker
who commits mistake While the good worker has a good perception in the mind
of the owner Mostly, Recency Effect is seen in the perception error by
the owner
MARS MODELMOTIVATION: To enhance employee motivation UTS is using one to one meetings strategy.
The managers and the coordinators motivates the drivers and the mechanics
Performance appraisal technique is also used to motivate the workers
All the workers are given their directions and goals
The owner personally coordinates with the drivers and motivates them
MARS MODELABILITIES: Every worker is competent and best professional in the field The workers are hardworking, cooperative and loyal to the work
ROLE PERCEPTION: Every worker knows his duties Work is divided mutually Every worker is loyal to its role and duties
SITUATION: Some times the workers are late, sick or absent due to any reason But Situation does not apply in long run
PERFORMANCE APPRAISAL Extra Holidays are given to best workers Bonus is awarded to the worker how
workers overtime Late comers and absentees are fined 500
per day On Eid and Ramazan, the workers are
given Extra Rs.3000 The driver who maintains and washes his
vehicle daily is given bonus and appreciated by the owner
Raw food items like Wheat, Rice, Cooking oil and sugar are distributed among the workers during the month of Ramazan
COLLECTIVISM AND INDIVIDUALISM All the employees work in collaboration with each other to achieve
company’s goals The divisional heads cooperate with each other and with the workers to
make the company best in business Some employees work hard and gives best individual performances to gain
bonus and to get promotion
ETHICAL PRINCIPLES PRACTICED IN UTS
INDIVIUAL RIGHTS: Every worker is given basic human rights Right of freedom is maintained Freedom of speech is enjoyed by the worker Every worker is allowed to follow religious freedom Freedom of progress is given to every worker
DISTRIBUTIVE JUSTICE: Wages are given on the basis of work Extra work done by the employee is paid Every worker is treated equally
LEARNING AND KNOWLEDGE MANAGEMENT The employees are trained after hiring The drivers are given trainings to repair a vehicle for any emergency
situation on road. First Aid training is provided to the drivers Fire Safety training is also given to the drivers
CULTURAL DIVERISTY UTS has workers from different parts of the world with different culture. UTS operates in whole Pakistan, from Khyber to Karachi and from Lahore to
Peshawar, the customers have diversified culture The managers and the owners took decisions only after considering the
values and norms of different culture.
BENEFITS TO EMPLOYEES Food and shelter is provided to the workers Medical expenses of the worker and his family are paid by the company Incase of accident, the worker is given leave till his fitness with full salary. Incase of accident, the vehicle repair is done by the company Provides tuition benefits to the studying workers
STRENGHTS Quality services Excellent conditioned Vehicles Low cost to long period customers Larger number of vehicle fleet Loyal and sincere to the customers First Aid Kit and Fire Extinguisher in every vehicle Excellent coordination within the company Strong Brand name in the field of Transport Services
WEAKNESS Small number of office staff Harsh behavior of employer on any mistake from worker No marketing and promotional advertisements are used
OPPORTUNITIES They can start a travel and tourism services Inter city transportation can be started like Daewoo and Skyways Logistic supply services can be started Marketing techniques should be used to gather more customers
UNIQUE SELLING PROPOSITION UTS provides Excellent Transport Services with best quality vehicles at a low price but high value.
They provide services 24 hours a day.
FLAWS Harsh behavior of owner on any mistake by worker Less number of office staff and coordinators No promotional techniques are used Accidental Life Insurance is not provided to the drivers
RECOMMENDATIONS The owner should make his behavior positive Motivation should be done from the owner Owner’s positive attitude will enhance company’s and worker’s efficiency More office staff should be hired Coordinators should be hired to make easy and fast communication
between drivers and the office staff Advertisement and promotional adds should be used to gain more
customers News paper adds should be used Drivers should be provided with Life Insurance policy to support his family
in case of accident
CONCLUSION UTS has a very good communication system UTS workers are efficient and loyal to the work Employees work in a friendly and cooperative environment Worker enjoys many benefits and bonuses Performance Appraisal technique motivates the workers to work hard
All employees work collectively for the success of the company Good organizational Behavior is the key to the success of the United Transport Service