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Program Name: PGDBASubject: Organizational BehaviourAssessment Name: OB - ExamWeightage: 70Total Marks: 70Duration: 80 mins

Online Examination:

Online examination is a Computer based examination.

Online examination comprises of Total 29 Questions - Out of 70 marks.

Duration of online examination will be of 1 Hour 20 minutes (80 minutes).

Section - I Instructions:

- It is compulsory and has total 3 Subjective Questions.- Students are required to solve any 2 Subjective Type Questions. Each question is of 5 marks.- Section I is out of 10 Marks.

Please refer following instructions regarding Subjective examination:- While attempting subjective examination Text formatting facility will be disabled such as use of bullets,making the text bold, underlining the text etc. Only normal character on the key board will be available.- Special characters available on the keyboard will be allowed.- Students can not attempt more than 2 questions out of given 3.- A blank (space typed) or any entry in the space provided will be considered as question is answered.- Hand written answers are not allowed. Subjective test can be answered by using key board.- No brail support shall be provided, but writer assistance shall be allowed. The student has to intimate it toSCDL well in advance by completing applicable formalities. - Answers for both the questions should not exceed more than 110 words. The maximum word limit peranswer is 55 words (for Subjective part).

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1) Write a note on Sigmund Freud's personality structure, i.e., id, ego and superego?(5)

Id, ego and superego are the three parts of the psychic apparatus defined in Sigmund Freud's structuralmodel of the psyche. According to this model of the psyche, the id is the set of uncoordinated instinctualtrends; the superego plays the critical and moralising role; and the ego is the organised, realistic part thatmediates between the desires of the id and the superego. The superego can stop you from doing certainthings that your id may want you to do.

2) What is the basic difference between attitude and opinion?(5)

An opinion is an expression of an evaluative judgment or point of view regarding a specific topic orsubject. An attitude is somewhat generalised (such as liking or not liking a persons supervisor), whereasan opinion, typically, is an interpretation regarding a specific matter (such as saying that the boss playsfavourites in granting promotions). Opinions, however, are typically influenced by the more generalisedattitude. The facts or observations within an individuals experiences are interpreted in the light of hisattitudes.

3) How does workplace atmosphere impact employees' attitude and productivity? What should themanagement do for an employee-friendly atmosphere?

(5)

A healthy workplace atmosphere reduces workplace stress significantly. In reality, stressed employee causelower productivity and poor quality of output. On the other hand, pleasant surroundings can do more foran employee's attitude than it is often realised. Therefore, the management should provide an attractiveand comfortable work environment whenever possible to reduce stress. The management should ensure anappropriate, adequate and safe area for workers. Sometime, even a less formal atmosphere in theworkplace can reduce work stress. Maintaining a healthy workplace atmosphere is a must for anyorganisation to have and retain highly motivated and high-energy level of employees.

Section 1 is complete.

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Section - II Instructions:

- It comprises of Objective Questions Only.- Total 60 marks are allotted for objective type questions.- The objective questions are of following type and carries marks as given under.Multiple Choice Multiple Response : 4 Questions - 16 Marks (Each 4 marks)

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Multiple Choice Single Response : 9 Questions - 18 Marks (Each 2 marks)True or False : 5 Questions - 5 Marks (Each 1 mark)Select a Blank : 5 Questions - 5 Marks (Each 1 mark)Match the Column : 4 Questions - 16 Marks (Each 4 marks)

Total Questions : 27 : 60Total Marks

1) Supervision has a great impact whether they react positively or negatively towards organisationalobjectives.

(1)1] True2] False

2) The model that existed at the time of industrial revolution is(2)

1] Autocratic model2] Supportive model3] Custodial model4] Participative model

3) Match the Following(4)

1] Highly comprehensive and complex process2] Concerned with basic elementary behaviour3] Safety signs4] Job rotation

1] Perception2] Sensation3] Contrast4] Novelty and familiarity5] Repetition6] Motion

4) Prejudice are supported by differences in relative privileges, fear and certain personality factors.(1)

1] True2] False

5) The factors which by their absence do not inhibit performance but any addition in them increasesefficiency are

(2)1] Job loading2] Group think3] Hygiene factors4] Motivators

6) Accommodating style leads to maximum commitment of the solution jointly evolved.(1)

1] True2] False

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7) Match the Following(4)

1] Reason for conflict2] Variety of conflict3] Middle ground to resolve conflicts4] Achieve a balance in situational power

1] Job design2] Procedural3] Compromising style4] Key task in a mediator's role5] Attitudinal structuring6] Accommodating style

8) Passive smoking is more harmful than active smoking.(1)

1] True2] False

9) Match the Following(4)

1] 1.1 manager2] Vertical axis3] Horizontal axis4] Military organisation

1] Impoverished style2] Concern for people3] Concern for production4] High task, low relationship behaviour5] High task, high relationship behaviour6] Maximum concern for people and production

10) The lack of emotion, motivation or enthusiasm is known as(2)

1] Depression2] Suppression3] Apathy4] Empathy

11) Match the Following(4)

1] Stages of the moving phase2] Technology for people focused changes3] Market situation4] Need to manage the transition

1] Compliance, identification and internalisation2] Job training programs, transactional analysis3] Market size, change in tastes and market fashions4] Control5] Unfreezing, changing, refreezing6] Resistance

12) The theory which is an organised, consistent, conceptual gestalt composed of perceptions of thecharacteristics of the 'I' or 'me' and the perceptions of the relationships of 'I' or 'me' to these perceptions is

(2)1] Self theory2] Intra psychic theory3] Trait theory4] Type theory

13) Instincts include:(4)

1] Rationalisation

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2] Lust3] Jealousy4] Fear

14) Morale surveys include:(4)

1] Drafting a questionnaire2] Exit interviews3] Interviewing people4] Tabulating and analysing data

15) Ideal temperature for sedentary work in summer is(2)

1] 60 to 65 degree F2] 65 to 70degree F3] 70 to 75 degree F4] 75 to 80 degree F

16) A way of keeping the mind tranquil is(2)

1] Distress2] Eustress3] Meditation4] Life trauma

17) One must drink :BLANK litres of water daily.(1)

1] 1 to 22] 2 to 33] 3 to 44] 4 to 5

18) Characteristics of Democratic style of leadership are(4)

1] Both formal and informal communication2] Balanced concern for people and production3] Relies on teamwork4] Some delegation of authority

19) :BLANK style is good when one is dealing with professional employees who require more job freedom.(1)

1] Autocratic2] Participative3] Free rein4] Democratic

20) Exhaustive study of organisational goals, principles, practices and performance at the macro level:(2)

1] Change analysis2] Diagnosis

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3] Organisation analysis4] Changing task

21) The following phase is explained in terms of compliance, identification and internalisation:(2)

1] Freezing2] Unfreezing3] Moving4] Refreezing

22) People focused changes can be made through the following techniques:(4)

1] Sensitivity training2] Transactional change3] Assertiveness training4] Transactional analysis

23) A rational organisation thinks in terms of change long before it turns into a changed event.(1)

1] True2] False

24) Some corporations provide their top executives with a variety of expensive :BLANK .(1)

1] Stories2] Rituals3] Perks4] Gifts

25) High attention to detail and high aggressiveness is a characteristic of :BLANK .(1)

1] Culture2] Sociability3] Solidarity4] Networking

26) Organisations must use :BLANK to produce goods and services.(1)

1] Authority2] Power3] Knowledge4] Legality

27) The influence strategy that seeks to establish legitimacy of a request by claiming authority or by verifyingconsistency with policies, practices or traditions:

(2)1] Consultation2] Rational persuasion3] Legitimating4] Pressure

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Section 2 is complete.

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