Organisational ambidexterity in practice: a study of managerial work in manufacturing SMEs

Licentiate Thesis

Kristina Sollander

Jönköping UniversitySchool of EngineeringDissertation Series No. 051 • 2020

Licentiate Thesis in Production Systems

Organisational ambidexterity in practice: a study of managerial work in manufacturing SMEsDissertation Series No. 051

© 2020 Kristina Sollander

Published bySchool of Engineering, Jönköping UniversityP.O. Box 1026SE-551 11 JönköpingTel. +46 36 10 10 00www.ju.se

Printed by BrandFactory AB 2019

ISBN 978-91-87289-54-5

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9'0! ,%&56%3)5#'&$! 9:;(! 7/#/! 3*&&/3)/.! )*! )?/! #/(/%#3?! 2#*L/3)!<&&*@%)/A! B?/(/! 3*,2%&'/(! 7/#/! (/+/3)/.! -%(/.! *&! )?/'#! $**.!2/#6*#,%&3/(H!?%@'&$!7*#8/.!7')?!*2/#%)'*&(!',2#*@/,/&)(!%&.!&*7!/02#/(('&$! )?/'#!7'++'&$&/((! )*! /&?%&3/! )?/'#! '&&*@%)'*&! 3%2%-'+')'/(A!M'@/!*5)!*6! )?/!('0!3*,2%&'/(!7/#/!(5-3*&)#%3)*#(A!M5#)?/#!3*,2%&1!3?%#%3)/#'()'3(! %#/! +'()/.! '&! B%-+/! iAFA! B?/! ,%&56%3)5#'&$! 9:;(Q!,%&%$/,/&)! )/%,(! 7/#/! )?/! *&/(! )?%)! 7/#/! ,%'&+1! '&@*+@/.! '&! )?/!#/(/%#3?!2#*L/3)H!%&.!)?/1!?*2/.!)*!-/!%-+/! )*!#/6'&/! )?/'#! '&&*@%)'*&!3%2%-'+')'/(H! 6'&.'&$! 2#%3)'3%+! ',2+'3%)'*&(! )*! ',2+/,/&)! .5#'&$! %&.!%6)/#!)?/!)?#//=1/%#!.5#%)'*&!*6!)?/!2#*L/3)A!

! !

<F!!

Table 3.1. Company descriptions

Y*)/4B?/!3*,2%&1!&%,/(!%#/!2(/5.*&1,(!u95-f4!(5-3*&)#%3)*#!

@=@! N4$4'&(C!8&1(4$$!

B?/! 2%#)! *6! )?/! #/(/%#3?! 2#*L/3)! )?%)! '(! 3%2)5#/.! '&! )?'(! )?/('(! 7%(!'&')'%)/.!'&!C%&5%#1!DEFG!%&.!/&./.!'&!R/3/,-/#!DEFhA!c/'&$!2%#)!*6!%!#/(/%#3?!2#*L/3)!?%(!')(!2#*(!%&.!3*&(A!<&!)?'(!3%(/H!')!*2/&/.!.**#(!)*!3*,2%&'/(!%&.!2#*@'./.!)?/!2*(('-'+')1!*6!.'(35(('&$!)?/!,/)?*.*+*$1H!)?/!%&%+1('(!%&.!)?/!#/(5+)(!7')?!*)?/#!#/(/%#3?/#(H!2/#?%2(!)*!%!+%#$/#!

!"#$%&' ()*"& +,-#./0 12)#,.# 3'4)"*2& 5,/0,.# 62)7.)'8.#92):";:2#$<"'22-:=>?@AB

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<9=>?:3@*<?9:*AB*7ACD?26*E9A8D*AB*&/*59?27F3G

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<9=>?:3@*<?9:*AB*7ACD?26*E9A8D*AB*'*59?27F3G@*J2*:892*A1234*56*B?C=I6*A1234*7ACD?26*E9A8D

H?C=I6*58G=23GG)*%24*E3239?:=A2

H?C=I6*58G=23GG)*"G:*E3239?:=A2@*<?9:*AB*7ACD?26*E9A8D*AB*3=EF:*59?27F3G

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L32:=I?:=A2*?24*B=93*D9A:37:=A2

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H2"*)%$0,7%<:#%)I2/-

N13432*O=2:392?:=A2?I*A8:93?7F*>=?*78G:AC39GP

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N13432 N13432*O=2:392?:=A2?I*A8:93?7F*>=?*78G:AC39GP

N13432*O=2:392?:=A2?I*A8:93?7F*>=?*78G:AC39GP

6%,&:7.-/"#2):,&4.-/)':

N85;@*:A**H892=:893*?24*R8:ACA:=>3*=248G:96

N85;@*:A**R8:ACA:=>3)*S649?8I=7*?24*<8CD*?24*CA:A9*=248G:96

N85;@*:A**R8:ACA:=>3*?24*SAC3*3I37:9A2=7G*=248G:96

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N85;@*:A*R8:ACA:=>3)*T=G?5=I=:6*R=4)*+?7F=2396)*U3I37AC)*?24*V8=I4=2E*=248G:96

N85;@*:A*:F3*T3B3273*?24*+34=7?I*U37F2AIAE6*=248G:96

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2/#3/2)'*&(!*6! )?/'#!7*#8A!B?/!#/(5+)(!*6!()/2!<! '&')'%)/.!()/2!<<K! )?5(H!()/2!<<!3*&)'&5/.!%22#*%3?'&$!)?/!2?/&*,/&*&A!B?/!#/(5+)(!*6!()/2(!<!%&.!<<!'&.'3%)/.!)?%)!%!)?'#.!()/2!7%(!*6!'&)/#/()!)*!3%2)5#/!&*)!*&+1!)?/!,%&%$/#(Q!2/#3/2)'*&(!*6!)?/'#!7*#8!-5)!%+(*!)?/'#!%3)'*&(A!9)/2(!<!%&.!<<<!7/#/!./('$&/.!-1!)?/!%5)?*#H!7?'+/!()/2!<<!7%(!L*'&)+1!./('$&/.!'&!)?/!#/(/%#3?!2#*L/3)A!R5#'&$!%++! )?#//!()/2(H! )?/!%5)?*#!2%#)'3'2%)/.!'&!-*)?!.%)%!3*++/3)'*&!%&.!.%)%!%&%+1('(A!!!

!Figure 3.1. Timeline of the research process.

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hA!B?/!25#2*(/!*6! )?/! ()5.1! 7%(! )*! %.@%&3/! 2%()! )?/! ,%&%$/#(Q! 2/#3/2)'*&(! *6!,%&%$/#'%+!7*#8!%&.!'&()/%.!6*35(!*&!)?/'#!%3)5%+!7*#8H! )?%)! '(H!?*7!

J F M A M J A S O N JD F M A M JJ

S t e p I

S t e p II

S t e p III

J A S O N

2 0 1 92 0 1 8

P a p e r I

P a p e r II

P a p e r III P a p e r IV

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Figure 3.2. Data collection process.

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Table 3.2. Data collection methods and included participants

3"4"#$ 5.672$8&-9,$:'&9;,$

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P a p e r I

P a p e r II P a p e r III

E m p i r i c s f r o m p i l o t

S t e p I S t e p II S t e p III

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! !Figure 5.1. Mismatched, unplanned activities in managerial work.

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