org 536 week 8 final
TRANSCRIPT
Best Practices In Business Best Practices In Business Writing & CommunicationWriting & Communication
Kyle McKnightKyle McKnight
CSU Global CampusCSU Global Campus
Robert OlszewskiRobert Olszewski
November 20November 20th,th, 2013 2013
In the business industry today, it is In the business industry today, it is imperative to have strong communication imperative to have strong communication skills. Having a full grasp of this concept is skills. Having a full grasp of this concept is
understanding that how you say and understanding that how you say and present information, is just as important as present information, is just as important as the information itself. This presentation will the information itself. This presentation will highlight eight key points in the business highlight eight key points in the business
world and how to effectively communicate world and how to effectively communicate in each situation. in each situation.
Effective and ethical Effective and ethical business communication business communication ListenListen
Breathe Breathe
Say “I” (Own the communication)Say “I” (Own the communication)
Separate facts vs OpinionsSeparate facts vs Opinions
(Walsh, M. 2011)(Walsh, M. 2011)
Cont.Cont.
Be aware of emotionsBe aware of emotions
Be aware of needs and valuesBe aware of needs and values
Ask for what you wantAsk for what you want
Body languageBody language
(Walsh, M. 2011)(Walsh, M. 2011)
Professionalism in the Professionalism in the workplace workplace
Maintain Formality Maintain Formality
Show respectShow respect
Empathy and patienceEmpathy and patience
(CSU Global, 2013)(CSU Global, 2013)
What do you think?What do you think?
Intercultural business Intercultural business communication communication
•Cross culture Cross culture communicationcommunication
•Multiculturalism Multiculturalism
Cross culture Cross culture communicationcommunication
Cross culture communication is Cross culture communication is something that happens when two something that happens when two people from different cultures have people from different cultures have communication, and the meaning communication, and the meaning
behind the context is understood on behind the context is understood on both ends.both ends.
MulticulturalismMulticulturalism
““The study of appreciating The study of appreciating diversity among people is known diversity among people is known today as multiculturalism" (CSU today as multiculturalism" (CSU
Global, 2013, p2)Global, 2013, p2)
Writing tips for the Writing tips for the business professional business professional
Writing can take many Writing can take many forms in the business forms in the business industry. From formal industry. From formal presentations to informal presentations to informal emails. The key to success emails. The key to success in the professional world is in the professional world is to follow three simple to follow three simple steps. steps.
PrewritingPrewriting
WritingWriting
RevisingRevising
(CSU Global, 2013, p1)(CSU Global, 2013, p1)
The use of electronic The use of electronic messages and digital media messages and digital media for business communication for business communication CommunicationCommunication
Social networksSocial networks
Target audienceTarget audience
Professionalism Professionalism (Morozan, Enzache & Purice, 2012)(Morozan, Enzache & Purice, 2012)
Positive and negative Positive and negative messages messages
PositivePositive
NegativeNegative
Neutral Neutral
Business presentations Business presentations
PreparationPreparation OrganizationOrganization Audience rapportAudience rapport Visual aidsVisual aids Delivery Delivery
(CSU Global, 2013, p3)(CSU Global, 2013, p3)
Prepare, prepare, preparePrepare, prepare, prepare
Study the materialStudy the material
Understand what it is you are reporting Understand what it is you are reporting onon
Rehearse the final product Rehearse the final product
Preparation Preparation
OrganizationOrganization
ResearchResearch
CollaborateCollaborate
TemplateTemplate
Organization Organization
Audience rapportAudience rapport
Know your audienceKnow your audience Maintain eye contactMaintain eye contact Speak clearlySpeak clearly Time managementTime management
(Knapp, 1968)(Knapp, 1968)
Visual aidsVisual aids
Be selectiveBe selective
Add accordinglyAdd accordingly
Don’t over do itDon’t over do it
Knapp, 1968)Knapp, 1968)
DeliveryDelivery
PracticePractice
Hand gesturesHand gestures
Physical appearancePhysical appearance
(Knapp, 1968)(Knapp, 1968)
Business reports, plans Business reports, plans and proposals and proposals
Having the Having the necessary skills to necessary skills to research, plan, write research, plan, write and deliver will play and deliver will play a major role in your a major role in your success in the success in the business world. business world.
Reports Reports
Informal Informal
AnalyticalAnalytical
Formal Formal
(CSU Global, 2013)(CSU Global, 2013)
PlansPlans
PurposePurpose
TimeTime
FundingFunding
Desired result Desired result
(Kruse, 2013)(Kruse, 2013)
Proposals Proposals
Know your clientKnow your client
Determine what the expectations areDetermine what the expectations are
Focus on main goalsFocus on main goals
(Quittel, 2002)(Quittel, 2002)
ConclusionConclusion
With all of this having been said, there is no With all of this having been said, there is no substitute to good old fashion hard work. As substitute to good old fashion hard work. As long as you put your best effort forward and long as you put your best effort forward and give everything you have to the writing and give everything you have to the writing and
presentations that you prepare the end presentations that you prepare the end result will show for itselfresult will show for itself
ReferenceReference
Colorado State University-Global Campus. (2013). Module 2 – Colorado State University-Global Campus. (2013). Module 2 – Contemporary business writing and communication [Blackboard Contemporary business writing and communication [Blackboard ecourse]. In ORG 536 – Intercultural communications (p. 1-3). ecourse]. In ORG 536 – Intercultural communications (p. 1-3). Greenwood Village, CO: AuthorGreenwood Village, CO: Author
Colorado State University-Global Campus. (2013). Module 3 – Colorado State University-Global Campus. (2013). Module 3 – Contemporary business writing and communication [Blackboard Contemporary business writing and communication [Blackboard ecourse]. In ORG 536 – The writing process (p. 1). Greenwood ecourse]. In ORG 536 – The writing process (p. 1). Greenwood Village, CO: AuthorVillage, CO: Author
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