ordermate guide

HospitalitytHe new way to do business

tHe industRyA NEW WAY TO DO BUSINESS

Being a ‘hands-on’ operator who is involved all the time means you spend little time away from the venue and your staff become your ‘family’.

No restauranteur said being a hospitality operator is easy. Recent media coverage makes restaurants look glamorous and chefs like hospitality royalty.

The reality is far from what’s shown on the screen. The staff and food costs are factors that continuously cut into the business’ bottomline.

1Hospitality Handbook | Solving The Pains of the Industry

Like your diners, our customers expect that same level of service when it comes to Point of Sale. Our premium customer service across the teams ensure our operators are partners with us for the long term.

We have seen the hospitality landscape change dramatically.However what remains unchanged is the drive to create long lasting positive dining experiences for the customer.

Hospitality solutions developed by hospitality professionals. Live and love for the industry.

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FORGOTTENEXTRAS . . . . . . . . . . . . . $50

STAFF TIMEWASTING . . . . . . . . . . . . $75

ORDERERRORS . . . . . . . . . . . . . $32

STATS + REPORTINGCOLLATING. . . . . . . . . .

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Meal add-ons exist and are often forgotten about

Avoid running your sta� around in circles

Time reporting istime away from life:take control.

Consistency = e�ciency, less wastage, and happy customers

SOY

FORGOTTENEXTRAS . . . . . . . . . . . . . $50


ORDERERRORS . . . . . . . . . . . . . $32


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SOYFORGOTTENEXTRAS . . . . . . . . . . . . . $50


ORDERERRORS . . . . . . . . . . . . . $32


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SOY

tHe ‘Ka-CHinG’ eFFeCtTAKE CARE OF YOUR BOTTOM LINE

4Hospitality Handbook | The Ka-Ching Effect

1 2 3

4 5 6

+

-

TOTAL COST (estimated figures)

PER DAY . . . . . . . . . . . . $157PER WEEK . . . . . . . . $1,009PER MONTH . . . . . . . $4762PER YEAR . . . . . . . . $57,305

Think about how much your business could save.

1 2 3

4 5 6

+

-

TOTAL COST (estimated figures)

PER DAY . . . . . . . . . . . . $157PER WEEK . . . . . . . . $1,009PER MONTH . . . . . . . $4762PER YEAR . . . . . . . . $57,305

Think about how much your business could save.

By automating all areas of your business you can dramatically reduce the everyday costs of

the hospitality industry.

“I have seen many systems in the market, both locally and overseas and none are easier to use and teach staff especially in an industry with increasing staff turn-over. This was critical to me and the ongoing success of my business.”

- Johnny Di Francesco

wHy oRdeRMate?OUR OPERATORS ARE INDUSTRY PROOF

5Hospitality Handbook | Points of Difference

We Love HospitalityAll OrderMate staff are

recruited with hospitality experience and have worked in

the industry for many years.

24/7 SupportWe provide around the clock nation wide support to all of

our valued customers.

We Will Grow With Your BusinessDeveloping what our

customers want, for an ever changing market.

Built for AustraliaAustralian owned and

developed, our softwareis designed to cater tovenues large and small.

Multisite CapableCloud-based head office

reporting and administration for groups & franchises

Our TeamWe have a dedicated

support team who will manage your ongoing

relationship.

L

s

G

Multiple World FirstsBy staying ahead of the curve, we hunt out emerging partners

and develop integrations to provide the best POS offering

on the market.

Globally AvailableOur solution

is available globally. Our objective is to grow into an internationally recognised

brand by 2020.

Multi-LingualOur solution is deployable

in multiple languages removing obstacles with new staff and managers,

creating a seamless service.

Catering to All Our software can be

customised and built from the ground up to match your needs. Not one size fits most. Developed for your business.

Hospitality industRy FaVouRiteREVOLUTIONISING OPERATIONS AROUND THE WORLD

6Hospitality Handbook | Points of Difference

hello

tHe Hospitality eCosysteMBY ORDERMATE

OfficeMateBack of House

Back of House Software: the full suite of reports as well as the ability to make modifications to the menu.

8Hospitality Handbook | The Hospitality EcoSystem

Tablets by OrderMateHandheld ordering:

the turn key solution that helps you take orders

at the table faster.

WaiterMateFront of House

The front end of POS: the main portal of POS that staff and management use

on a everyday basis.

Cloud-BasedOur software modules,

Control Centre and Multisite reporting, are accessible

from anywhere. Out of the business, not out of the loop.

tHe buildinG bloCKs oF oRdeRMate

9Hospitality Handbook | WaiterMate Benefits

FRont oF House: waiteRMate

As the name suggests this aspect of our software is there to help the waiter get their job done with swiftness and ease. The only tool that is needed to get through the day to day operation: from initial clock on of staff, to simple reconciliation, it can all be done through WaiterMate.

Monitor Table ProgressTrack each table’s progress

throughout the dining experience, allowing you

to prompt customers with drinks or dessert at the

appropriate time.

Easy to Use ButtonsIdentify different items

by images or logos, allowing for a universal

user-friendly experience.

Modular DesignSwitch between table

ordering, bar and counter service, phone and online, with ease.

Integrated EftposLink your EFTPOS

with the Point of Sale to minimise double handling

and mistakes.


Quick PayServe customers faster than ever before, with payment

and change amounts at your fingertips.

Table and Bar OrdersTransfer table orders to bar tabs, as well as the

reverse: never lose track of your customers.

Multiple Dining LocationsMove between locations

within your venue, filtering different areas

with an easy tab system.

Customisable TablesRearrange table layouts

on the fly, modifying your current layout to

accommodate reservations.

tablets by oRdeRMateFASTER ORDERING, SMOOTHER SERVICE. ITS A WIN-WIN.

11Hospitality Handbook | Tablet Ordering Benefits

“We save two minutes at every table and our average sale has increased due to my staff using iPads on the floor.”

- Yianni Passaris

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PRINT DRINK DOCKETS TO

THE BAR

RECEIPTS PRINTED TO

PAY THE BILL

iPAD TO iPAD COMMUNICATION

PRINT KITCHEN

DOCKETS

Mini terminal on the go. Leave the ordering solution to us and let your staff focus on providing customer service.

DiscountsGives flexibility and accountability around discounts. From unfortunate operational errors to corporate structured discounts, your business can track when and how they are applied.

%

FundaMentals: sMall tHinGsPROVIDING A SERVICE A STEP ABOVE

Surcharges Automatic application of surcharges on specific items or on designated days like public holidays, ensure your staff can concentrate on serving customers.


o

BLive Stock CountdownRunning low on a specific stock item? By entering how many units remain of the stock item all departments can be on the same page.

Price LevelsTriggers can be set up to kick on a price level to accommodate happy hour specials or even members benefit pricing in the blink of an eye.

Split BillsBig group of friends? Everyone wants to pay their way? Not a problem. Whether its % value, $ value or even specific items - these can be grouped and paid off.

x3

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“ OrderMate is . It’s “Pho nom”-enal!- David and Jerry Mai, Pho Nom“

Grill Printer

17-08-2015 8:47 PM No.1

2 Rib Eye 400gm 1 Medium + Mushroom 1 Rare + Pepper

PIZZA ITEM1 Margherita Pizza

DESSERT ITEM1 Biscuit Eclaire

LARDER ITEMS1 Anti Pasto Platter1 King Fish Ceviche

oRGanised pRep aReasFLEXIBLE PRINTING OPTIONS

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Handles a busy kitchen like clockwork. Printer locations can be set up throughout the venue to ensure seamless communication.

PIZZA PRINTER

GRILL PRINTER

DESSERT PRINTER

LARDER PRINTER

Printer Notifiers Ensure all food gets made and sent out simultaneously: timing to a ‘T’.

Kitchen Printer

Service: Leigh Covers: 2

17-08-2015 8:47 PM No.1

1 Anti Pasto Platter1 King Fish Ceviche

*Second Course*1 Margherita Pizza2 Rib Eye 400gm 1 Medium + Mushroom

1 Rare + Pepper

*Dessert Course*1 Biscuit Eclaire

TABLE ACCOUNT

Table Inside 10

*First Course*

Go papeRlessPREP TOUCH SCREENS

Summary ListBy grouping together total items staff can predict how many of each will be

made in the next batch of orders.

Bump Orders & Strike ThroughOnce made, bump it off. Keep staff

focused on orders to be made.

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Holding DocketsEnsures the the items ordered come out

piping hot and at the highest level of freshness. Not before and not after.

Payroll IntegrationIntegrates with third party payroll/rostering systems.

OfficeMate ReportingCross check logged

times to enhance accuracy and minimize mistakes in

staff costs.

Clock On Clock OffAllow staff to easily clock

on and off within the sytem

FIngerprint LoginFingerprints are unique.

True staff security at its best.

17Hospitality Handbook | Point of Sale Roster Integration

tiMe & attendanCeTRACKING & RECORDING YOUR STAFF HOURS

CLOCK ON

CLOCK OFF

JA 6:00 AM - 10:00 AM

RJ 9:00 AM - 12:00 AM

BR 8:00 AM - 2:00 PM

AH 1:00 PM - 8:00 PM

JA 6:00 AM - 10:00 AM

RJ 9:00 AM - 12:00 AM

BR 8:00 AM - 2:00 PM

AH 1:00 PM - 8:00 PM

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PINA unique Private

Identification Number is given to each staff member and keyed in the login screen.

There are many different ways to secure your system with OrderMate, from thumbprint sign-in to traditional swipe card access. Staff are the biggest cost to the business and the biggest security risk to the business. It’s important to stay on top and keep track.

Wristbands & Swipe Cards

Staff use a proximity reader to login with a wristband, or swipe their card using the MSR reader on the side of

the screen.

seCuRity & staFF tRaCKinGTAKE CONTROL OF STAFF ACCESS

Transaction JournalAll operations are logged

therefore delivering a complete history of all

actions.

Restricted Permission Levels

Certain highly sensitive reports and specific actions within WaiterMate may be

off bounds and only offered to key staff.

MaRKetinG witHin posCUSTOMER DATABASE AND LOYALTY

19Hospitality Handbook | Marketing Benefits

Caller ID and Customer DatabasesRecognise regular customers when they call through. Everyone likes to be considered a local.

Electronic CouponsCustomers will never lose another paper loyalty card again. Loyalty maintained: another happy customer.

CombosGive customers more value for money. By up-selling additional items you can add value and increase revenue simultaneously.

nCustomer Facing ScreenEducate your customers on promotions and specials while they are waiting to pay.

Loyalty ServicesLoyal customers are the backbone of any successful business. By establishing benefits for them from the start they will have no reason to go elsewhere.

t

MARKETING WITHIN POSCUSTOMER DATABASE AND LOYALTY

21Hospitality Handbook | Marketing Benefits

Caller ID and Customer DatabasesRecognise regular customers when they call through. Everyone likes to be considered a local.

Electronic CouponsCustomers will never lose another paper loyalty card again. Loyalty maintained: another happy customer.

CombosGive customers more value for money. By up-selling additional items you can add value and increase revenue simultaneously.

nCustomer Facing ScreenEducate your customers on promotions and specials while they are waiting to pay.

Loyalty ServicesLoyal customers are the backbone of any successful business. By establishing benefits for them from the start they will have no reason to go elsewhere.

t

“The Groove Train recently launched its Groove Club Card which is a multisite (15 restaurants) loyalty card that integrates with OrderMate. OrderMate has been an integral part of this strategic roll out and I would recommend their technology and systems with no hesitation.”

- Rocky Veneziano

Communicate to your customers at each stage of the purchasing

process.

“The Groove Train recently launched its Groove Club Card which is a multisite (15 restaurants) loyalty card that integrates with OrderMate. OrderMate has been an integral part of this strategic roll out and I would recommend their technology and systems with no hesitation.”

- Rocky Veneziano

Communicate to your customers at each stage of the purchasing

process.

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CustoMeR FaCinG sCReensEducate your customers on promotions and specials while they are waiting to pay.

inteGRationsWE ARE THE SPECIALISTS

OrderMate partner with the industry leaders in integration, developing long term relationships with our third party partners to ensure we give our customers the best solution on the market.

PAYROLL ROSTERING

PAYMENTS

RESERVATIONS

ACCOUNTING

Hospitality Handbook | OrderMate Integrations 22

DIGITAL SIGNAGE

CCTV

SCALES

MARKETING & LOYALTY

ONLINE ORDERING

tHe ConneCtions

Partners with OrderMateWe believe our suite of network

partners and integrations amplifies our package offering to operators.

Operators can look to OrderMate as a one stop shop.

Online Ordering and Self ServiceThe future of Point of Sale is the ability for customers to place their own order. No middleman. Complete customisation

to their order. We believe this is the most efficient way to complete an order.

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The Integration SpecialistsAt the heart of all things hospitality is the Point of Sale Solution. Rather than

re-inventing the wheel, we develop long term relationships with our third party network to ensure we give our

customers the best solution on the market.

taKeaway and deliVeRy

24Hospitality Handbook | Delivery and Online

10 Second OrderRegular orders linked to the customer database

Driver TrackingOrder can be batched off to drivers with ease, with summary of total revenue

reconciled easily.

Google MapsEasy look up of

addresses to dispatch orders in similar zones

Phone & Online OrderingCustomers can use various platforms to submit their

order. Our solution enables operators to accept all channels of ordering.

MATT

Reach a wider audience by providing alternative offerings to your loyal customer base.

LOWER FEES SYNCHRONISATIONOF MENU

INCREASEDACCURACY

NO LOSTORDERS

26Hospitality Handbook | Online & Self Service Ordering

online & selF seRViCe oRdeRinG

“We now process all of our takeaway and

delivery orders through OrderMate Online which is

seamlessly intergrated with our OrderMate solution.

This has cut down our costs and streamlined the

ordering process across the business.”- Jono Spragg

payMents SUBHEADING

Hospitality Handbook | Marketing Benefits 4327

payMents plusALL THE WAYS YOU CAN PAY

28Hospitality Handbook | Payment Integrations

However you choose to charge your customers we have got you covered: OrderMate POS ensures this stage is as trouble free as possible.

CREDIT

DEBIT

Conf irm Transaction

Amount:

Tip:

Total:

$74.50

$8.00

$82.50

OKBACK

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RepoRtinG in waiteRMate

8 Buyers Guide | Current Topic of Discussion 30Hospitality Handbook | Reporting in WaiterMate

on deMand. wHen you need it Most.

Takings total per cash drawerSummary Report, which allows you to see takings from each separate drawer.

LabourOverview of the number of staff members clocked on currently, including live labour dollars, labour percentage, and daily sales per labour hour.

SalesItemised sales report, which allows you to see one shift at a time.

KTSA live stats report for venues running a Kitchen or Coffee Touch Prep Screen, tracking efficiency within the business.

G

j

iAccount SalesBreakdown of sales by account type: table, phone, delivery, takeaway, drive thru, bar tabs, online and Quick Sale.

Takings this TerminalAny payments in this shift that have been taken from this terminal, including a tip summary.

8 Buyers Guide | Current Topic of Discussion 30Hospitality Handbook | Reporting in WaiterMate

ON DEMAND. WHEN YOU NEED IT MOST.

Takings total per cash drawerSummary Report, which allows you to see takings from each separate drawer.

LabourOverview of the number of sta� members clocked on currently, including live labour dollars, labour percentage, and daily sales per labour hour.

SalesItemised sales report, which allows you to see one shift at a time.

KTSA live stats report for venues running a Kitchen or Co�ee Touch Prep Screen, tracking eciency within the business.

GiAccount SalesBreakdown of sales by account type: table, phone, delivery, takeaway, drive thru, bar tabs, online and Quick Sale.

Takings this TerminalAny payments in this shift that have been taken from this terminal, including a tip summary.

Front of House can

access data and print document

reporting in a flash.

Front of House can

access data and print document

reporting in a flash.

STAFF SALES

BACK OF HOUSE

OFFICEMATE

SALES& TAKINGS

DAILY SUMMARY BY CATEGORY BEVERAGE

BISTRO

FOOD

BAR

BY LOCATION

ITEMS SOLDYEAR ON YEAR

HOURLY SALESMODIFIER REPORT

DISCOUNT REPORT

TRANSACTION JOURNAL

REFUND REPORTS

USAGE

BY PERIOD ON HAND

COGS BY AREA

AUDIT

STOCK

ITEM GP31

baCK oF House: oFFiCeMateYOUR WINDOW TO ACCESS EVERYTHING ANALYTICS

8 Buyers Guide | Current Topic of Discussion 32Hospitality Handbook | OfficeMate Benefits

RepoRtinG witH oFFiCeMateBACK OF HOUSE ADMINISTRATION

Manage customer databaseBy building a solid database, your business can market to them and retain them as a loyal customer for many years to come.

Reporting & Stock ManagementExtensive reporting capabilitiesallowing accurate forecasting, and access to detailed historal data.

ReconciliationBy completing this process it ensures that all cash at the end of the shift is accounted for and any possible variances can be identified with ease.

Menu ModificationsDaily special? Not a problem. Modify menu items in a flash.

i The back of house reporting is also incredibly thorough and a tool we draw on constantly in order to assess all aspects of our business and how we can constantly improve. OrderMate ticks all the boxes. It is everything we could want from a POS system.

- Stephanie Edgerton

stoCK ContRolSTOCKTAKES ARE FINALLY EASY

33

searching for items

counting itemsHandle stocktakes while the business is in operation - no need to close for the service. StockMate can scan barcodes or use the search function to find items.

Fifth Leg ChardonnayWest Cape Riesling

Willow Bridge Sauvignon

Xanadu Chardonnay

Chalkers Crossing Semilli

Hunter Valley Semillon

Bleasdale Pinot Gris

Margaret River Sauvignon

Vasse Semillon Sauvigno

Primo Estate La Biondina

Tomich Wing Adelaide

cases

8 Buyers Guide | Current Topic of Discussion 34Hospitality Handbook | Stock Control Benefits

stoCK ContRolCOMPLETED WITH EASE & EFFICIENCY

Menu Item

LON

G IS

LAN

D IC

E T

EA

Stock Item

Stocktake automates your stock depletion, with increased accuracy.

“The Back of House OfficeMate is easy to use and assists me with completing my integral daily tasks. The stock control features of suggested ordering, invoice creation and integrated barcode scanning ensures stock remains continuously streamlined.”

- Jack Sotti

835

ContRol CentReLIVE SALES DATA: BUSINESS VITALS IN YOUR HAND

YESTERDAY COMPARED TO PREVIOUS WEEK

COMPARED TO THE SAME TIME LAST WEEK

LAST WEEK’S TOTAL SALES

LAST MONTH’S TOTAL SALES

836

business Vitals. in a HeaRtbeat.Run your business with the flexibility to make decisions on the run.

Head oFFiCe RepoRtinGMULTIPLE VENUES. ONE REPORTING PORTAL

37Hospitality Handbook | Head Office Benefits

Menu Management

Coupon Management

Loyalty

LIVE DATA FROM EACH STORE

[email protected]

[email protected]

[email protected]

tHe Hospitality eXpeRienCe

38Hospitality Handbook | The Hospitality Experience

When all is said and done, the idea of meeting up with friends and family to enjoy a beautiful meal is what we have strived to accomplish for generations. Above everything else the beautiful meal is what we aim to achieve. thankyou

www.ordermate.com.au [email protected] 1300 667 067

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