oral communication listening

8/2/2019 Oral Communication Listening

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Oral Communication

(Listening)

Punyashree Panda

Faculty in Business Communication

IMT Nagpur

PGDM 2008-2010

BC Term I

Topic 3/Lecture 1


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The Importance of Listening

The average time spent on various communication

skills at office are:

53% listening

16% speaking

14% writing

17% reading


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Consequences of not Listening:


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You can win more friends with your ears than your mouth.

-Harvey Mackay

The Listening process involves:Receiving

Interpreting

Remembering

EvaluatingResponding

ActingSource: Taylor, Shirley. Communication for Business: A Practical Approach. 4th ed. New Delhi: Pearson Education, 2006.


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The Benefits of Listening for Managers

Listening helps know the organization.

Listening helps in making better policies.

Listening tones down complaining employees.

Listening helps the open door policy succeed.Listening hints at sensitive issues before they go out of

hand.

Listening forms a bond of respect.

Listening increases productivity.Listening enhances confidence and accuracy.

Source: Raman,Meenakshi and Prakash Singh. Business Communication. New Delhi: OUP, 2006


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The Benefits of Listening for Managers

Listening increases the self-esteem of the other

person.

Listening promotes problem-solving abilities.Listening helps overcome self-centeredness and

self-consciousness.

Listening demonstrates acceptance.

Source: ORourkeIV, James S. and Anubha Singh. Management Communication: A Case Analysis Approach. 2 nd Ed. New Delhi: Pearson India, 2006.


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Lets do some Listening

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Mark the statements T that you believe are true,

F that you believe are false, and ? that you are

not sure of.

A man appeared after the owner had turned off hisstore lights.

The robber was a man. No women participated in this event.

The man who opened the cash register was thestoreowner.

The storeowner scooped up the contents of thecash register and ran away.

Someone opened a cash register.


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After the man who demanded the money hadscooped up the contents of the cash register, heran away.

While the cash register contained money, thestory does not say how much.

The contents were left in the cash register.

The story concerns a series of events in whichonly three people are referred to: the owner of thestore, a man who demanded money, and amember of the police force.


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Poor Listening Habits

Being preoccupied with talking.

Calling the subject uninteresting.

Listening with bias/prejudice.

Oversimplifying answers to explanations.

Yielding to External distractions.

Yielding to Internal distractions.

Avoiding difficult or demanding material.Rationalizing poor listening.

Source: ORourkeIV, James S. and Anubha Singh. Management Communication: A Case Analysis Approach. 2nd Ed. New Delhi: Pearson India, 2006.


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Poor Listening Habits

Criticizing the speakers delivery.

Jumping to conclusions.

Getting over-stimulated.

Assigning the wrong meaning to words.

Listening only for the facts.Trying to make an outline of Everything we hear.

Faking attention.

Letting emotion take charge of us.

Resisting the temptation to interrupt.

The rate of speaking vs the rate of thinking.



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Personal Listening Styles

Content-oriented (quality and details are mostimportant).

People-oriented (maintaining relationships most

important).

Action-oriented (most concerned with the taskat hand).

Time-oriented (most concerned with efficiency).


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Developing Good Listening Habits

Stop talking.One conversation at a time.

Empathize with the person speaking.

Ask questions.

Dont interrupt.

Show interest.Give undivided attention.

Evaluate facts and evidence.

React to ideas, not to the speaker.

Listen for what is not said.

Listen to how something is said.Share the responsibility for communication.



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Who Did it? Mark the statements T that youbelieve are true, F that you believe are false, and

? that you are not sure of. The thief was tall, dark, and broad.

The professor turned off the lights.

A tall figure demanded theexamination.

The examination was picked up by

someone The examination was picked up by the

professor.


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A tall, dark figure appeared after the professor

turned off the lights in the office.

The man who opened the drawer was the

professor. The professor ran down the corridor.

The drawer was never actually opened.

In this report three persons are referred to.


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Active/Informational Listening

Paraphrase others as they speak.

Reflect feelings.

Reflect meaning.

Reflect conclusions.

Follow through.



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Critical Listening

Listen for information before evaluating.

Evaluate the speakers credibility.

Examine the speakers evidence and reasoning.

Examine emotional appeals.

Source: Adler, R.B. and Rodman, G. Understanding Human Communication. NY:OUP,2006.


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Empathic Listening

Advising.

Judging.

Analyzing.

Questioning.

Supporting.

Prompting.

Paraphrasing.

Source: Adler, R.B. and Rodman, G. Understanding Human Communication. NY:OUP,2006.


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So Listen and Listen well.


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Thank you

oral communication listening

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