oral business communication

7/29/2019 Oral Business Communication

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Advantages of Oral Business

Communication

• Oral communication is faster: Two or morepeople talking can deliver a message,

discuss an issue, reach an agreement, or ask

a question and receive an answer muchmore quickly than they could using written

communication.

•

Oral communication permits immediatefeedback: When the receiver does not

understand a message, he or she can ask for

clarification right away.



Oral communication plays two

important roles in business:

1. It establishes the procedures foraccomplishing whatever needs to be done.

People usually discuss problems andsolutions before deciding on a course of action.

2. Oral communication helps establish humanrelationships. Office conversations helppeople understand each other and makeworking together enjoyable.



• Oral communication is usually more effective

for conveying messages with emotional content:

When people communicate orally, the message

consists of more than the spoken words. Anonverbal message accompanies every oral

communication. Facial expressions, body

movements, gestures, tone of voice, rate of speech,

and voice inflection all add meaning to the words

actually spoken.


Communication



• Oral communication helps establish

human relationships: Through oral

communication, people working togetherare able to develop team spirit and a sense

of mutual responsibility. By

communicating with each other orally,people are able to improve each other's

morale.


Communication



• Speaking in person is by far the most effective method of

oral communication. This means that when you can seeand hear someone, you're getting the most from them.

• Therefore, interpersonal conversation, including multi-

person meetings, have a greater chance of yieldingunderstanding than other forms of oral speech. In part, it's

because the oral communication are enhanced by the non-

verbal facial expressions.

• Effective managers and employees need to know when

email and other written and electronic media aren't getting

the job done. Walking over to someone's desk or calling a

meeting can very often get people on the same page faster.



Classified into TWO:

• ORAL FACE-TO-FACE

(Interview, meetings, presentations)



• ORAL NON FACE-TO-FACE

(Teleconferencing, telephone, voicemail)



Forms of

Oral Business

Communication



INTERVIEW



• Structured exchange of ideas of views

between an interviewer and aninterviewee

• Private: in the presence of only the

parties involved (ex. Employer-Applicant)• Public: in front of an audience (ex. an

interview shown in television)



• PERSONAL

•

MAIL

• TELEPHONE



Some questions in an interview

•

Are you the best person for this job? Why?• Do you think you're qualified for this job?

• Describe yourself.

• How do you handle pressure?

• How long do you expect to work for this

company?

• How much do you expect to get paid?

• What are you passionate about?

• What can you contribute to this company?



PANEL

DISCUSSION



• A panel discussion is a public exchange

of ideas with a goal of informing

audience members about a particularsubject or issue.

• 3 or more panelists share their

knowledge and expertise after being

asked questions in a format that allowssome discussion.



• Panel discussions are used to delve into

politics, science and community topics, as well

as many other issues.



GUIDELINES ON HOW TO

CONDUCT A PANEL

DISCUSSION



Identify the goal and purpose of your

panel discussion.



Invite experts to become panelists.



Select and invite a moderator.



Determine the rules for the panel

discussion.



Write questions for the panelists.



Present and introduce the panelists at the

beginning of the panel discussion.



Conduct the discussion as planned,

following the established rules.



Conclude the panel discussion with a

summary and closing remarks.



Send thank you notes or tokens to the panelists

and moderator for their participation.



ROUND TABLE

MEETING



• A round-table meeting is a meeting held by

small group to discuss important matters.

• Usually announced through a memorandum

addressed to attendees and containing the

agenda to be taken up in the meeting.



• to discuss concerns, offer feedback about

programs, network, interact with

employees, or just to brainstorm

• At these meetings, individuals should be open,

honest, and direct with others around the

table



• ROUND-table.

• In other words, the table has no beginning

and no end. There is no head of the table. Inother words, every one's input should be

considered equal. Everybody has a say.



SEMINAR



• Conducted to teach skills or to disseminate

information

• Sometimes, an external resource speaker is

invited to share his expertise



LECTURE



• A lecture is an oral informative activity

which centers on a single topic.

• Normally, it is associated with a

classroom teacher who expounds on hislessons.



CONFERENCE



• A conference is a congregation attended by a

large number of people.

• Similar to lecture and seminar, it serves to

disseminate information.

• But several speaker who render talks on a

variety of related topics.

• The attendees take part during an open

forum.



• A panel discussion is designed to provide an

opportunity for a group to hear several people

knowledgeable about a specific issue or topic

present information and discuss personalviews. A panel discussion may help the

audience further clarify and evaluate their

positions regarding specific issues or topicsbeing discussed and increase their

understanding of the positions of others.



• Research by UCLA psychology Professor

Emeritus Albert Mehrabian reveals that in a

conversation 7 percent of meaning is

conveyed through the actual words, 38percent of how words are said, including

tone of voice, and 55 percent of

communication occurs through facialexpression.



• Oral communication is usually more effective

for conveying messages with emotional content:

When people communicate orally, the message

consists of more than the spoken words. Anonverbal message accompanies every oral

communication. Facial expressions, body

movements, gestures, tone of voice, rate of speech,

and voice inflection all add meaning to the wordsactually spoken. These nonverbal components

help the receiver interpret the emotional

significance of the message.

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